I can't believe I'm coming out of my Yelp hiatus to write a review of.... an oil company, but here goes nothing!
Choosing an oil company is kind of like choosing a proctologist. It's something you never really want to think about, but it can be a very important decision. For me, I just want a fair price, hassle-free delivery, and reliable service. In my 2 years as a customer, I believe Town Oil offers all of the above. The prices are in line with the competition, they offer flexible payment plans if you so choose, and they include free annual servicing in their contracts.
What really prompted me to write this review was a recent BAD experience, believe it or not. A technician came out to complete the annual servicing of our HVAC system, and immediately after leaving, our AC stopped working. Unfortunately, we didn't notice this until several hours later when we felt the temp steadily rising. When I checked the thermostat and confirmed it wasn't working, I immediately called Town Oil to explain what was happening. I was fully expecting push back and excuses, as this has been my experience with other companies in the past. What I got was the opposite. The dispatcher acknowledged the problem and quickly began locating a technician to come back. A few hours later, a tech was back out to inspect the problem, which turned out to be a blown fuse in our condenser unit. He fixed the issue, cleaned the entire unit, and even trimmed some bushes that were surrounding it. And here's the best part .... NO CHARGE!
Customer service and ownership like this is hard to come by nowadays, so this was a refreshing experience. If you're looking for a new oil provider, I highly recommend this company! read more