Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

Prompt reply to an urgent, not emergent call. Quick and Efficient resolution to my outdoor faucet…read moreissue. Fair pricing as well. Thnx.

From the owner: Laflamme Plumbing & Heating LLC provides plumbing and heating services to North Windham, CT &…read moreSurrounding Towns.

We hired Corbett HVAC to have a External exhaust fan for our spice business. They required a…read moreprepaid fee for a guy to come out and give an job inquiry. Was told that the hourly fee was $125 an hour for labor and any parts used. ok... Was told that he would be there at 8 am. Ok... Here is the list of what happened... A) Guy(s) didn't show up till 10:30 after I called twice, one at 9, and another at 10:15 to find out where the repair truck was. B) I supplied the fan and a brand new smoke pipe and a part of one for installation with the understanding that it was to be a 45 degree angle for proper venting. After 2 "supply runs", they cut a 1' piece off of the new piece after they purchased 2 new smoke pipes! they also charged for a whole pound of screws when that should have been on their truck from other projects. I am now stuck with parts that I cannot return or use. C) they were on the work site from 10:30am to 3:30pm, with two supply runs included so that means 5 hours of labor. When I get the phone call, I was told that they were charging me for 7 hours of labor!!! After a discussion with managerial, they were willing to only remove 1 hour of labor and not reimburse me for the wasted parts! I received no itemized list of what the parts used cost, only a list and a total charge. After two additional phone calls, I finally received an invoice and there is no way I can leave a review on their website!! WILL NOT USE AGAIN!!! Do not recommend!!!

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

please read entire review. Tech responded quickly. No maintenance or repair performed on my unit…read more Tech was told to render my unit unusable, stating owner would call me soon. He did to say he was sorry my unit needs replacing but thanks to the pictures the tech sent to him (without my knowledge or permission my privacy was trespassed) they had a couple of replacement boiler options for me. If you want real service call PLUMBUMS. They cover a large area including Griswold and will give you honest service at a great price! I give PLUMBUMS my highest recommendation!!

The best waste oil furnace company I have ever used. Professional, clean and neat. Leo arrives with…read morea truck outfitted with all necessary parts so a second visit is not necessary. Furnace has never run better. Call this company for service and you will be satisfied! Engine-New-Ity.

I've been using Benders since I became a Lebanon resident about 4 years ago. I decided when I…read morestarted looking for an oil company to go local, and I couldn't be happier. Their oil prices are competitive, and they are so very helpful. I just realized this morning I have only 1/4 tank and we have an impending blizzard and below zero temps on the way. They came and delivered the oil within a few hours, and this has been the case every time I have called them! I've had to use their emergency services twice and both times they are reasonable and have come out all hours. Highly recommended!

Responsive and nice. This appears to be a family (or at least local group) who do appear to care…read moreabout their clients and will help them when needed.

Condensation pump went on our AC handler. The part was $89 at Home Depot and they were here for 45…read moreminutes. We were charged $500 for a 45 minute job because the technician claims they "charge $250 just to show up at your house", but conveniently do not tell you this until they finish your service. I called the main office and spoke with Darlene, who was rather rude once I explained how unhappy we were. I was given excuses like "we charge for traveling and we use expensive parts". A condensation pump, CO2 cartridges and chlorine tablets, with 45 minutes of service does Not warrant a $500 charge. We will Never use this company again.

They came to my house promptly to fix a leaking pipe in my basement. They have nice uniforms and a…read morenice truck, on the plus side. On the negative side, they charged over $800 for what several other plumbers (later) told me was a $300-$400 repair, and they never gave me a quote in advance of the repair. I will not use them again!

The 4th place I called no one would come for my furnace not running because I wasn't an existing…read morecustomer. They were here within an hour and had it fixed and I didn't feel like I got price gouged.

The best thing about Nutmeg is their promptness in returning calls and their willingness to explain…read moreeverything. I needed and new boiler and Chris took the time to explain in detail - and in terms I could understand- which would be the best boiler for me. Our boiler replacement was a rush job that Nutmeg carried out quickly and professionally.