Ridiculously overpriced. Quoted one price on the phone and billed a significantly higher one on my…read moreinvoice! There are better companies!

Will not clean oil boilers if you haven't used them for a year. Apparently they don't know how to…read moredo it. I also used to use them for propane too, They charged me for rental fees on a propane tank once a year and then decided that they needed to charge me twice a year. Also, the tank that I am renting is rusting. Apparently they do not inspect their tanks either. Can't wait until they go out of business and can't figure out why.

I'm a business owner in Cranston and called to have oil delivered to my location and the lady that…read moreanswered the phone is got to be the most miserable person on the earth she was very very rude and hung up on me before I could respond. This business literally suck don't waste your time. I'd rather pay more for oil than give this business my money. If that lady worked for my business I would personally walk her ass off my property. If I could of gave them a 0 I would have trust that.

If I could give them zero stars I would. Do not use Micheletti Oil, please spare yourselves and…read morecontact a decent company that appreciates its long term customers! The woman they have answering the phone who I believe is a relative of theirs is so rude. I put up with her rudeness for 10 years and now I deeply regret it. Today I called to order oil and some man in the background who I believe was the owner was saying I was "using" them because I haven't ordered oil since April. The miserable old woman who answers the phone there kept repeating "we don't operate like that" and other stuff that made zero sense to me every time I tried to get a word in to say I now have an electric mini split and use oil as a secondary source of heat and that is why I haven't ordered oil since April. She talked over me the entire time I was on the phone. Talking about other companies and servicing, I have no idea what she was talking about, maybe she is going senile. She refused to place an order of oil for me and told me to try to call elsewhere but good luck, Good luck? WTF. I did a google search called Vaughn Oil, and in five minutes scheduled an oil delivery. Shout out to Vaughn oil company! Give them a call! Excellent customer service from them, the woman who answered the phone to take my order at Vaughn was so nice to me and courteous and professional, what a breath of fresh air after putting up with the nasty woman at Micheletti for 10 years, the representative at Vaughn put me down as having oil as a secondary source of heat, took my credit card info and a delivery of oil is coming to my house tomorrow which was a NO BRAINER. Imagine that Micheletti Oil, seems they could not comprehend something so simple. Micheletti Oil company is run by incompetent bad businessmen with an ignorant, nasty, unprofessional woman answering the phone to take your order. I guess they hate their customers. What a bizarre way to run a business! Give your money to another oil company please, one that will treat you with simple common courtesy and appreciates your business. The only thing that was good about Micheletti is they are close to my home and would deliver small orders of oil for me to fit within my budget at the time. But you can get that elsewhere as well without dealing with nastiness and disrespect. I have always kept a zero balance with this company and was a customer for 10 years and was treated so disrespectfully this morning. Also, as a side note the owner sent his son to my home years ago to repair my boiler and the son told his father my ex-husband was rude to him, WAH!!!, which I had NOTHING to do with and I wasn't there to even witness this, so I don't even know if it was true. I had to apologize and answer for that for about a year whenever I spoke to the owner. Very bad businessmen, stay clear of them!

I can't say enough wonderful things about Robert! He responded to my inquiry and engaged me in a…read moreconversation to help me determine what my plumbing problem was. He offered to come out next day and maintained contact with me throughout the process. He was exceptional, fixed my issue, explained what was wrong and how to address it should it happen again. He was courteous, professional, and affordable. I would recommend to anyone having plumbing issues and I will absolutely utilize again! UPDATING (from 5 stars to 1) as of 7/12/18: I reached out to Pro. Drain Svcs. to see if they could help my parents with a water leak problem. I was advised, via yelp chat from the business owner, to have them call directly. My parents called and had an appointment scheduled for a Fri. morning at 10:30 am. After waiting all morning and afternoon no one from this company showed up. Worst of all no one called to explain/reschedule. I send the business a message inquiring about what happened and received no response. It is a week later and I am still waiting. How embarrassing to provide a glowing referral to someone and have it turn out to be such a bad experience for them. Will seek services else where in the future.

Bob was great to Deal with. Called him on Friday night at 6:30 with a clogged septic drain. He…read morewas willing to come out that same night which I thought was amazing. I ended up holding off until Monday since it wasnt a big emergency but it is great to know that he would come out so quickly. He came out Monday to give me a quote just like he said. His speedy response was greatly appreciated.

While most of their technicians do a good job, I have to give GEM a mixed rating:…read more 1. Their prices can be outrageous; e.g., $500 labor charge for 15 minutes installing a $125 replacement thermostat, when other electricians charge $100-150. They quoted me $6,000 for a job that I had performed by someone else for $3,600. 2. They have a terrible front office. They never bother to call to alert you that the tech will be hours late, they never leave or e-mail an itemized invoice for work performed, and they frequently give incorrect information to the tech about what service needs to be performed, wasting my time and the tech's. I suggest writing down the names of the techs who are good and demand that only one of them come to service your house.

UPDATE: After months of trouble with our previous oil company, GEM initially felt like a huge step…read moreup. Harrison came out expecting to be working on a gas system despite us telling the dispatcher we have an oil system. He and made a real effort to help us. But we were expecting him to give a quote and instead handled most of the major issues the same day. Or so we thought... His initial repair ultimately took three more separate visits to get right. The issues we ran into after the first visit could have been avoided if the initial work had been completed correctly, but I appreciate that GEM honored their warranty and kept coming back without charging us extra. The final technician, Steven, was the one who fully resolved everything. He corrected the earlier mistakes, updated the piping, bled the system properly, and fixed problems that had been building for years, even parts that weren't effected by the initial repair were replaced to ensure efficiency and to avoid further damage to the system. Our heat now works better than it ever has, and Steven genuinely deserves five stars. Because of the multiple visits and avoidable setbacks, I can't give the company a full five stars, but I'm grateful for the Steven seeing it through!

I was pretty close to a complete panic on Easter Sunday when my washing machine started spitting…read morelike Ole Faithful out of the drain. I have never had an issue after 26 years in my home. I did a quick search for drain clearing companies and United came up with a fantastic reviews. Here is another one of those reviews to add...David picked up the phone when I called- he asked a couple questions and said he could come out within the next couple hours. I needed to leave to go to work and said, can we do it at the end of the day? He said, absolutely, just text me when you're on your way home. He was here for quite a while trying to troubleshoot a very old connection. He never gave up, figured it out and had the flowing going where it should be! He even helped me hook up my washing machine hose. 5 stars is not enough! Great guy, great service, great company.

David was professional, prompt and knew exactly how to fix the problem. Highly recommend!read more