I recently had the need for a plumber, it wasn't an emergency but I did hope to have it done within a few days. I had use another plumber on several occasions and had always been happy with the work done. That was then, this is now. It seems my former plumber has retired, but his son(s) now run the business. I called the number I had and left a message, after a day and a half waiting I called back, left another message and did receive a call back. Sadly, I was not able to take the call when it came in and they were forced to leave a message. The problem was the person who left the message spoke so fast and was so unclear I had no idea what they had said. I then called for the 3rd time and spoke to a young girl who answered and said her mother made all the appointment so she couldn't help me.
Four days after my 1st call still no appointment was set up; this is when I turned to Yelp! and found C. W. Cummings. I can not tell you how much I appreciated the fact that a PERSON answered their phone. I was able to get an appointment for Monday morning (I called on a Friday). They gave me a 8 AM appointment .
On the day of the appointment, I got a call at 8:05 am saying that they were running a little behind but where on their way, at 8:20 am they arrived. All I could think about was how many times I had made an appointment and was given a window of time in which to wait, and how often those people never show up early or even within the window. I was completely taken aback that a) they called to say they were running a little late and b) apologize for the delay and then arrive 15 minutes sooner than the half hour they said they thought they would be.
Ken, the Master Plumber and his apprentice were both well mannered and extremely professional. They came in and asked to see the work. (I was replacing a toilet and needed to have my dryer vent hose replaced.) I had already bought the toilet and accordion tubing for the vent (it was not long enough and needed a solid tube extension to what was there). Ken told me the SET price for each job, then asked if I wanted him to start the job.
I don't know anyone who would say that hiring a plumber was inexpensive, but I have to say the cost was more than reasonable, considering that they where here for 2 and 1/2 hours and left without the slightest sign they had even done any work.
If you need a plumber who not only answers their phone, but is considerate that your time is as valuable as theirs I HIGHLY recommend C.W.Cummings. read more