From beginning to the end, the customer service was great. Our old system quit in the middle of the heat wave and I thought we would never find someone to get out here as quickly as Atlantis did. The workers were very professional and answered all my questions. They cleaned up any of the areas where they worked. I will definitely use Atlantis again and I highly recommend them. read more

Dylan just provided annual maintenance for our AC system and he did an exceptional job. He went above and beyond what was required and we couldn't be happier. Atlantis also installed our new boiler a year ago and we have been super impressed ever since. Atlantis is a firm that you can rely on to keep your systems running smoothly. Highly recommend! SH read more

Horrible pricing - wanted to charge $650 for a $50 part needing 5 minutes to install ( I did it myself after questioning them). Asked for an explanation of of their price and was told that they use a "price list" and had no details! And, I had a contract! Stay away is my advice! read more

Needed a repair the day after x mas on a very old, ancient furnace unit. Atlantis answered the phone right away and got Jacob out to us in no time. He was able to get the fix done so fast and was so polite and professional!!!! read more

Customer service was very prompt and friendly. Technician who visited was very thorough. Unfortunately work was performed that was not authorized. I paid for it, and customer service apologized that this happened outside of their protocol, but the charge remained. So yes, that was disappointing. read more

Just want to say that Atlantis Comfort made getting a new furnace an easy experience. They were very quick and efficient. Terrific job, thanks. read more

Jacob arrived promptly and immediately identifed the problem with our heat pump and came up with a solution. He took the time to explain everything to me, then spent several hours repairing the compressor - including cleaning it out, replacing the capacitor, testing the gas level, diagnosing a leak, which he then fixed. He showed me all the work as he was doing it and answered all of my questions. Thanks to Jacob I now have a very cool, comfortable home. And thanks to Dylan for taking my call over a holiday weekend and making sure that a capable technician would arrive on the first available weekday. I highly recommend this company for professionalism at a great value. read more

Amar came on 11/22/23 to service my gas furnance...all was well. that young man is so nice...went over everything that was done. Jacob was there also. very nice too...advised me of a money saving yearly service plan, which of course I signed up for....thanks Jacob.... very pleased with both young men and Atlantis as a company! read more

great PEOPLE .. I unit went last summer right in one of the hottest weeks . They made every effort to save mine , But after too many days & replacing parts it couldn,t be salvaged . can,t say enough for the crews that worked on the units . the 1st night they works until past dark & in the rain ...........every single worker was polite ,friendly , & never stopped working even thro it was [HOT} They have me as a customer as long as I need ac .. MIKE M read more

I wanted to replace my 50 Year old boiler with a new combination unit. Price was fair for a brand new Lochinvar 150N unit. Mike and the crew doing the work was great and did a clean great looking install. Eric made sure that I was satisfied with everything. Would do business with Atlantis again if the need should arise. read more

Atlantis Comfort Systems - Heating & Air Conditioning/HVAC Near Me - West Warwick, Rhode Island

Had them come out on check up of ac system per tv ad 89.00. When finished i was billed 99.00 ..estimate too replace condenser fan motor 825.00 ...asked for est too replace ac entirely ..intall mgr came and was rude and started talking 10,000 plus without getting on roof .. Had another local company come out replace motor 400....big difference These guys are over priced. I will never call them again .. Disgusted read more

Bette H. Smithfield, RI After having been through a stressful HVAC experience, followed by conflicting sizing estimates, I hesitantly contacted Atlantis for an estimate. When this Company's sales rep, Eric, came to my home, I felt as though a "breath of fresh air" had entered. He was not only knowledgeable and polite, but was very patient in alleviating my concerns. The installers were neat, courteous and appeared to work well together. Upon completion of the job, Eric arrived for an inspection of their work and to be certain I was satisfied. Needless to say, I have no hesitation in highly recommending Atlantis Heating & Comfort Systems. Many thanks to Eric for answering my telephone calls so quickly and a job well done. read more

Scam artists with the gall to leave me with my heat off for the weekend (I have young kids) and tell me I need a new boiler (only $10,500) but that they would wave the $299 fee for the "service call". I decided to get a second opinion and that company fixed the issue in 45min for $165. Personally, I no longer trust this company, but if you do or if you have an ongoing subscription with them, I highly recommend you adopt a 'trust but verify' approach. read more

Do not call this company!! They will try to take advantage of you. My AC unit was not working. I called them and the representative came to the house the next day. He tried to tell me I needed a new unit without inspecting anything. He said "I must have a leak". If we tried to charge it, it would cost a couple thousand with no guarentee that the problem would be resolved. He was there 10 minutes and charged a $99 service fee. The next day I called another company. They did not charge any service fee and charged the unit for 1/3 of the price I was quoted by Atlantis. The system was repaired immediately and is working perfect! This company is making big money on the service fees. They quote you a ridiculous price to see if you bite. If you refuse, they do not care because they already got their $99 service fee after 10 minutes! read more

Atlantis was very responsive to a complaint we had. We had an issue with their service department and the company reached out and worked with us to resolve the problem to our mutual satisfaction. Great customer service. read more

A tech from Atlantis came today to figure out what was wrong with my AC as it had stopped working. He found the issue and resolved it fairly quickly. I had two wires in the compressor that over time had lost their plastic coating and touched creating a blown fuse. I was very lucky to have such a quick and inexpensive fix. He really went the extra mile trouble shooting the unit and finding the correct diagnosis. I will call them for all my hvac needs in the future. read more

I would like to tell everyone that once again I had excellent service from Atlantis Comfort Systems who is owned and run by D'Von who expertly runs and owns the company. He has a nice rapport with his employees. His office staff is friendly, helpful and very polite especially Billie. They call you to remind you of service check ups which I very much like because you forget with the fast paced life style we all have. The girls try to set up a time that is convenient for you. The Priority service contract allows this and also keeps your heating/cooling system efficient and lengthens the lifetime of your unit. I had the pleasure of meeting David, a technician, who was very thorough, knowledgeable and professional explaining what he was doing in the process of servicing my cooling unit. I would strongly recommend anyone who wants efficient service to call Atlantis Comfort Systems and purchase the yearly contract. It is well worth the money. read more

If there were o stars they would get that ,totally dishonest,oddly specific estimates to repair and replace my 3 year old fully warrantied navian heater,estimates were to the penny to repair and replace, 2200 hundred and change to repair,9000 and change to replace, at which I called rise and asked for a list of certified Navian contractors at which time it was repaired for 400 dollars labor cost. read more

Atlantis Comfort Systems responded to my inquiry the same day, scheduled a diagnostic appointment within a few business days, and completely fixed the problem with my central A/C in no time. They were very pleasant to work with and reasonably priced. I contacted several other companies and couldn't even get an appointment for weeks. I highly recommend Atlantis Comfort Systems! read more

Great service, respectful and articulate. We had Atlantis, Mike was the tech, for the first time in 2020 to do a routine maintenance on our central air. We were so impressed we had them come again this year, and we asked for Mike again. We were NOT disappointed. The same excellent service. Mike arrived on time, explained everything he found, (which was all good news). I would highly recommend Atlantis. read more

So I just called Atlantis comfort systems and spoke to Caitlyn. I wanted an estimate on an air conditioning recharge. She informed me that a tech would have to come out and price this and would cost $99.00... so let me get this straight. I can't price shop apparently without paying $99.00??? Clearly I'm calling to get pricing for this job and Atlantis Comfort Systems takes advantage of this by charging $99.00. No thank you. I'd rather pay someone else who isn't so shady. Common sense right there people. Do not use Atlantis Comfort Systems. read more

Being relatively new to the area and wanting somebody to clean/tune-up our older furnace, we took a chance and gave Atlantis Comfort Systems a call. We are glad we did! We were able to make an appointment over the phone, and Chris, the technician, arrived right on time. He was very personable, explained what we did to service the furnace, and replaced our filter. As the furnace is over 30 years old, he explained some options for upgrading in the future. Yet, he said that our unit was still in solid condition, and in no way pushed us to make an upgrade - simply educated us on what an upgrade would take. I was impressed with the service that ACS provided, and will therefor likely bring my business to them when it eventually does come time to replace my furnace. Highly recommended based on the first experience we have had with the company. read more

When my Central Air Conditioning stopped working in 85-degree weather, I had no idea who to call! I searched the internet and wrote emails to 9 different companies. I didn't hear from 7 of them at all, and Atlantis was the first company to call me back! They were at my house within 2 days and the minute Dave and Dylan showed up I felt comfortable! They were personable, polite, knowledgeable, and spoke in terms I understood. Everything they did was explained in full and I never felt like they were doing work that didn't need to be done, just to "upsell me". Not only did they show me the parts that needed to be replaced but explained to me WHY they needed to be replaced, HOW each part made the unit function and the cost of the part up front! I knew I could trust them every step of the way! I know the unit is 17 years old and I wasn't prepared to put in a new unit, but they truly found ways to make my A/C last a little longer for me without having to put in a new system yet. I can assure you that because of their professionalism, knowledge, fairness in price, and honesty, I will definitely be calling them when I do need a new unit! The company is extremely lucky to have Dave Mandeville and Dylan as a team! I'm a tough customer who holds repair companies to very high standards, and they exceeded every one of them!! Dylan is an apprentice, and I must say that he is VERY lucky to have Dave as his teacher and mentor! Dylan's knowledge and skills from the training he has received from Dave were impressive and just hearing the encouragement that Dave was giving him as he worked was amazing! They stand behind their work and their word! In the 17 years that I've had this house which I built new; I have never had a company do work here who I trusted more! I would very highly recommend Atlantis to anyone who is nervous about "getting taken" or being told they need something they don't. If I could give them a zillion stars, I would! Bravo Atlantis! read more

The central air system in our new home wasn't blowing very cold, so we called Atlantis to do their $89 system check. They came out and found no problems whatsoever. Told us we needed to buy a new unit, even though our AC is newer and in good shape. A week later we had National Grid out to do an energy audit. They found a massive hole in the AC duct in the attic, which had just been inspected by Atlantis. Mixing all that hot attic air directly with our cooled air turned out to be the problem, one that we paid Atlantis to diagnose and they completely missed. They didn't give me anything for my $89 inspection. Not a chance I'd hire them to repair the problem. read more

I contacted Atlantis and several other companies for a quote on a replacement central AC unit. I got an email response from Atlantis within the hour followed by a call from Joe their technician offering to be at my house within an hour. It turned out I didn't need a new unit. I highly recommend this company. read more

Our central air conditioner wasn't working last week so I called around to a few places. I spoke to a dispatcher at Atlantis and she made an appointment for the very next day. Chris, the technician called about 20 minutes before arrival to let us know he was headed to our address. He was very professional and personable. He obviously knew a lot about air systems. Checked out condenser and made the proper replacements needed. He was nice enough to go up to the attic and both replace our filter (which we already had) and fix some insulation that had gotten on a coil from our system. He wrote out a very detailed receipt and was both patient with his explanations and our questions and cleaned the area he had worked on. We felt great about making the choice to go with Atlantis and if we ever have another problem, we will definitely call them. read more

Stay away from this company. We called them to clean our furnace. The tech arrived and did a few CO checks and said our system is bad and should not be used. He then said he was required to shut the system down. He gave us a replacement quote of 8 to 10 thousand dollars. We decided to consult other companies to compare replacement costs. After getting about 7 more quotes we were getting such a range of solutions that we decided to have National Grid asses the situation. Since our furnace was shutdown for over a week. Based on the first assessment we were uneasy about restarting the system over the possibility of the danger of CO levels. National Grid arrived several hours later and their tach said we did not need a new furnace just to have ours cleaned. Exactly what we originally sought from this company. So the shutdown of our furnace I believe was just a scare tactic to make a sale and a very shady business practice in my opinion. So please beware. read more

I had a unique problem with my Triangle Tube boiler. Called my service contract provider which I found out went out of business last month (and took my contract money). Scrambled to find another HVAC servicer and Atlantis was listed on the Triangle Tube site. Called them this morning and they were able to get here this afternoon. After going through diagnostics and consulting with Tech Support they resolved the problem in about an hour. Nice guys and knew what they were doing and explained it all. Did not try to guess and sell me unneeded repair parts etc., and the price was reasonable. Based on my experience with them I also signed a annual maintenance contract. A great experience overall. read more

After receiving several quotes from other companies to replace our hydro unit in the attic we without hesitation hired Atlantis. Joe Prout was upfront and honest with the extensive work that needed to be done to get the old unit out and the new unit in. The current crawl space was too small but Atlantis came up with the most cost effective solution! Their pricing was fair. The work was done on time and my house was actually cleaner after they left. Everyone at the company is incredibly professional and knowledgeable and most importantly respectful of my home. read more

Atlantis took the time to determine the best way to install central air in our 110 year old house. They were far more inventive than the other 2 contractors who came to our house previously. The workers were quiet, clean, and considerate. The result was a neatly installed system that does not disturb the old world feel of our Victorian home. The price was competitive with the other bids we received. read more