Very disappointed in how, after 2 plus years of solid service they completely dropped the ball
Went to open the house on MV 1st week.of May. Error code on units showing no refridgerant, which means probanly a leak. Called that Monday for appt. Was told they are not on island t il Thursday, so took appt then between 10 and 12 arrival " but they will be there closer to 10" per customer service person.
1 pm to 2:30 pm multiple texts and phone calls to the owner and his CSR. No response from.owner and.CSR was in a meeting
At 2:45 got a text they qere not coming today and woukd try agin early next week to get back on island.
Temps were n in low 40s at night, 50s daily and i had no heat.
Called Climate Care MV. Set up appt for 2 days later, but a guy frred up and was there at 7pm
Ran tests, put in a dye came back 6 days later and detected the "Massive leak" in one of bedrroms.
Called Senville, found out F&J had tegistered the unit with correct address and email but had someone elses name and phone.number, so we had to correct the registration
Shipped unit in 2 days. Climate care installed, recharged, pressure tested and all was good to go with time to spare before 1st renters arrive.
Will use Clmate Care moving forward as they are very reliable , thorough and on island.
I woukd think twice about using a company for mini splits or any unit that may need routine servicing or emergency servicing that is based off island. Find an onnisland vendor.
Sorry F&J but here we are 4 weeks later, no text email or phone call to apologize for completely failing a now former customer
read more