Changed review. They called and apologized. Sent someone out to correct the issue. Said it was…read moretheir fault because they were so busy. Maybe they need something in place to insure things like this don't happen but we were in the middle of a bad storm. So in the end the made good. First off the person who came was very friendly and professionally. Was done with the job but the he said the boss wanted more testing done even though he knew what was wrong. That cost me more money. Got the bill and nothing was itemized. I was a little out off buy that but let it go. Then the next day they send a different person without the part and wanted me to pay for the job like it was new. He looked at the part and went off t get it. I canceled service. The right way to do this is the person who first came should have ordered the part and whoever was going to finish should have picked up the part so u pay for the install not for someone to start the job from scratch.

Called cause our boiler stopped working late night and they responded back first thing the next…read moremorning and had someone out within hours. Their employees were professional and clean working. They fixed the problem and then some. Great customer service that you don't always find nowadays

I was looking for a second opinion and Joe sullivan was excellent, he reviewed previous vendor…read moreclaims in detail and then negate them with his expertise . He also took it a step forward and explained the technicalities in lay man'a term, highly recommend them.

I cannot speak more highly of Fong and Sullivan. I had a water leak that ended up being due to a…read moreclogged condenser in my HVAC/AC unit which was located on the roof. They already came highly recommended, but when I reached out, they were SO nice. They came out as quickly as they could (most companies told me 2-3 weeks!) but they called me several times to give me updates as to whether they could try to get to me even sooner than my scheduled appointment which was only 1 day after I called! Joe and Corey were truly amazing - firstly, they were incredibly communicative about their ETA. When they arrived, they did a thorough diagnosis of the HVAC unit and even took the time to explain exactly what they were doing and why. They took care of the issue with ease and made a lot of recommendations to prevent future damage. They also offered to look at some of the other AC parts and my AC filter just to make sure I was maintaining everything properly - a service they did not need to do or take more time for. They ended up staying just chatting about best practices and were just about the friendliest repair people I have ever dealt with. I own two properties and have been through SO many bad or iffy contractors and repair people so it's such a relief to find reliable and high quality service providers. I will use Fong and Sullivan every time I have an issue and cannot recommend Joe and Corey enough.

The service we received was unacceptable, and I would not recommend this provider to anyone. I…read morealways deal fairly, but we were charged double the service call fee--a cost that was never disclosed or discussed ahead of time--even though the technician did basically nothing. He failed to check the serial number, guessed the unit's age, and gave us a diagnosis that a second opinion today proved was completely wrong. To make matters worse, he promised to follow up the next day but never did. If you value your time, don't use this provider

We just moved into our place and could not figure out how our A/C unit worked and it was hot. I…read morerandomly called Remedy Cooling and Heating at 5 on a Wednesday hoping anyone would answer and he did. He spent about a half our with me on FaceTime walking me through the steps and trying to figure out the issue without even hesitating....and I wasn't even a customer; just a random person looking for help. Remy will now be our HVAC go to from now on. I could not recommend him higher and know he will take great care of all his customers! Steve

The most important points are that I could not imagine better customer service and the work was…read moreabsolutely top-notch as well. I'll tell the story, but it's on the long side so if you stop reading now, just know that you will not be disappointed by All Town. We were getting our furnace replaced and we went through the Mass Save HEAT Loan program. Dave has dealt with that many times and was a big help getting us everything that we needed from him and helping understand what exactly we needed to do. They removed the old and installed the new. It was a big project and they did great and left no mess. But a week later we noticed that our heat wasn't always kicking on when it should be. THIS WAS NOT ALL TOWN'S FAULT! I called and they sent someone over. He discovered a complicated problem that I didn't fully understand but the bottom line was that condensation was not draining properly and so the machine would eventually shut itself down. He fixed it for the time being and thought it might be all set. It was not. I ended up calling Dave on a Saturday when we were not even home (a family obligation) and told him that it had happened again. We had left a door unlocked and they were able to get in and fix it again. This second time was when they discovered some possible problems in the machine itself from the factory. Unfortunately their remedies only lasted about half a day and it was cold again the next morning. The main reason I was so concerned was that we had a baby in the house. I called Dave early on a Sunday and he and two others were there ASAP to give us a holdover fix that should last a few days because he had determined at this point that we needed a whole new machine. At no further cost to us, Dave and the guys came back a few days later, installed the "extra" new furnace and got rid of the bad one. Haven't had any problems since and this whole situation could have been a real mess. But Dave and his guys made a tough situation as easy as they possibly could and took care of everything for us.

I had to work with Dave from out of state to help get my elderly uncle's a/c working. I should…read morenote that I called two other A/C places too. One couldn't even take the time to call me back and the other acted like I was an inconvenience. I live by the beach in California where we don't have A/C because of cool nights, but Dave took the time to explain everything in detail with me and go over the details of what would need to be done. Because I was unfamiliar with the heating system, he was able to give me a price range depending on that. He's trustworthy and the best!

The best ever! Alex and and everyone else who works there are great. They are fast, efficient and…read moregreat to work with. I recommend them!

Alex Calderone was recommended to me by a friend when my AC failed. With 90s forecasted in my…read morefuture I called. The phone was answered by the third ring by a man who obviously was multitasking like crazy! Turns out the phone was answered by Alex himself while he was in the middle of doing another job!! He was straightforward, telling me he is extremely busy but could come 6/1/22 between 8-10:00AM, just 10 days away. I said ok. He came right on time June 1st, texting me before he left with his ETA. I expected him to come, look and then tell me what was wrong setting up some time off in the far future to come back and repair. Nope. He said he carries lots of parts in his truck and usually can fix units right then and there. Let me say he is a smart & driven young man. I learned more about AC units from him in the short time he was here than from any other AC person. He is really big into educating you about your system which I totally appreciated . He told me maintenance is a big thing, suggesting that an occasional rinsing of the fins with a hose helps the unit run more efficiently. In the end he replaced my thermostat, cleaned the unit & added a hard start to the compressor all for less than $400.00. He did say that my unit is nearing the end of its life span, but said see how it runs this summer and if it's ok no hurry to replace. He is a respectful honest person who's not there to take advantage of you. He's really big into education & maintenance. It's obvious he really enjoys what he does. I highly recommend him!

Furnace suddenly stopped blowing heat. With three kids and work the next morning, we really needed…read moresomeone trustworthy to assess and fix the problem quickly. I really appreciate the quick message turnaround. They visited that very morning and fixed it. didn't feel pressured. Respectful. Professional. Would ask for their expertise again.

My experience with Kelliher was great to excellent. Very prompt, that's very important to me. He…read morewas very clkear about what he had to do on the oil burner. So very grateful that he showed up when he said he would be at my house. A true professional. Great job Mr. Kelliher!! Rene J.

I came home last night from a 2 week vacation in the tropics! Entered my house- it was 30 degrees…read moreinside! I called FR gas and they answered on the 3rd ring! Within 30 minutes a young man, Cam, came and serviced my furnace! He explained what was wrong, showed me the broken parts and permitted me to pay by credit card! I can't recommend this company enough! Thank you!

I've been a customer of Fall River Gas for about 5 years. I have a problem, they are there same day…read moreif not within a short period of time. They are professional and very knowledgeable. Dennis can diagnose a problem in his sleep! They all are nice. Dennis, Noah and DJ! The head of the outfit Dana, is always pleasant and accommodating. I understand that pricing can be difficult, there's no way to determine what is needed other than the cost to correct the issue of the problem. IE, additional plumbing parts. Noah was at our house yesterday. Very pleasant and hard working. Fall River Gas is our go to when we have an issue. Great job, fair and reasonable pricing!!

I can't thank SSM enough. One zone of our house wasn't heating. Our usual company couldn't come for…read moreover a week. (!) Called another company who sent 2 guys for 3 visits because it just didn't get fixed. They charged us ~$2000 for replacing two things + labor, and the problem still wasn't fixed. At that point I decided to pivot. Went on a local FB page to ask for advice/names, and SSM came highly recommended. I called them on a Sunday and got an actual human in the office! (The other company has an AI assistant who sounds real. It's creepy.) Bruno from SSM came today, did a lot of diagnostic work, and figured out that the problem was electrical. We were charged just $232.50. Bruno took the time to explain things to us, and didn't try to sell us things. The only good thing to come out of this frigid situation is finding South Shore Mechanical. Thank you so much for your kindness and integrity! Don't ever change! Will definitely do business with them again.

This company damaged the HVAC system at my animal hospital with expenses exceeding $15,000. The…read moreowner, William Holley, was found liable in court and has still refused to compensate for losses leading to further litigation.