Ang just came out to our home on an emergency call as we received a notcie that we had a possible water leak. Ang checked our water valve, water heater, and all toilets and quickly diagnosed and rectified the issue. Water rising to high in the toilet tank. He was kind, professional, and explained the issue. I will definitely request him for future plumbing jobs. read more

It's been over a year , partially my fault for forgetting to follow up!! I've been waiting and actively attempting to get my City permit for the work they did at my home. There has been no response from management nor anyone from this office that will help me - I cannot understand why this has taken so long !!?? It's just paperwork! I will be contacting the City and also voice my disapproval of this lack of customer service. If you need serious work done which needs a permit DO NOT CALL THESE PEOPLE read more

One star too many... I had an appointment yesterday for my hot water heater that stopped working. BFP sent me an appointment reminder via email on Sunday after I called scheduled for between 12p and 4p on Monday. They never showed up. I called at 4:10p on Monday and the guy answering the phone said the plumber ran into a snag but would be at my home in 20 to 30 minutes. I called back at 5p about 4 times and the phone rang and rang. Finally I got a message saying the mailbox was full. I called a different plumber and now the problem is fixed. I never received any call back from BFP to apologize or reschedule my appointment. Very unprofessional and a mickey mouse operation at best. read more

I had a main sewer clog. Ang came out and before he did anything he went under the house and took pictures and said I needed thousands of dollars of work. He said he could not run a snake to open the drain and left without cleaning the line. This is a tactic to pressure people into getting work they do not need. I called another plumber who came out, snaked the pipe, and cleaned the line. That was all I needed. So if you want an honest plumber, call Letts plumbing, not Benjamin Franklin Plumbing. read more

Ang Nigima Sherpa replaced a worn-out manifold component block, temperature sensor, and pilot assembly for a 50 gal Craftmaster Water Heater. Ang is professional and repaired the water heater with a new part from his van expediting the repair. I highly recommend Benjamin Franklin Plumbing and Ang for your plumbing needs. read more

Benjamin Franklin Plumbing - Worn-out manifold component block with visible hole in screen. - Plumbing Near Me - Concord, California

Beware! Benjamin Franklin has a new ownership structure and its current configuration is a big hot mess. The plumbers themselves are competent, but management is absurdly incompetent. Do NOT entrust your plumbing project to these clowns! I speak from experience because I was a loyal Benjamin Franklin for almost 10 years, for projects large and small. Though they were on the expensive side, I liked that they were fast. But when their new owners took over the east bay branch, it all went to hell. Recently my tenant's shower needed a simple cartridge replacement and I made next-day appointment with B.Franklin to order the piece and to make the repair. Despite a 'confirmed' appointment window, nobody showed up, and nobody advised me of the cancellation. I called to complain and was assured they would come the next day. The next day came and went with no plumber, no call, no contact. Again I called and again I received profuse apology and was told that, for sure, the next day somebody would come, for sure. This went on for AN ENTIRE WEEK! Idiot me, I should have cut my losses after first day, but because they had placed the parts order for me (or so they said) and because I had been BF customer for so long, I kept thinking I just needed to be patient and that next day they would come. During that week I talked multiple times with the east-bay manager, who outright lied to me and promised me that plumber would be there next morning. I tried multiple times to speak with the owner and even left him a direct voice mail telling him how upset I was and would he please call me back. Crickets. He never called. More than a week later, a BF plumber finally came out and ... he brought the wrong replacement part! After much to and fro, two hours later he returned with the right part and did the repair, which was simple and only took a few minutes. Never did get a phone call back from the owner. However, not too long ago I did get an short email from him, with my bill (a full extra week after the job was done) and an offer of discount on the price. In his email, the owner apologized for the 'miscommunication' and said that he 'valued' me as a customer. Well, I sure learned my lesson. I will never, ever again use Benjamin Franklin for any plumbing jobs. read more

They were late coming out to my home. I had a leaky valve on the waterline to my refrigerator. He knew I was desperate to fix it as it needed to be replaced before I could have my new refrigerator installed. This was Friday afternoon he said he couldn't fix it until Monday and that it would cost $1,100 to $1,500! I kicked him out of the house and called another plumber and he fixed beautifully for $220. For god sake don't use Ben Franklin plumbing. You need a ranking less than 1 star for this company. read more

Customers Beware - We called Ben Franklin Plumbing out as our 50 gallon gas water heater was leaking. They were prompt and arrived the same day. After evaluating the water heater, they proceeded to quote us $4,812.00 for a Rheem water heater to replace the unit and also mentioned some miscellaneous items that they would additionally charge for. I decided to price check them. I called a twenty year reputable plumber in Lafayette Ca. That plumber quoted a Bradford White (better rated brand) water heater to include an expansion tank for $2,600.00. the price difference was $2,212.00 for materials and under three hours in labor. We were disappointed with Ben Franklin's attempt to price gouge us. read more

Benjamin Franklin plumbing just replaced our old water heater and installed a water pressure valve. They were quick to schedule our service, and Ang Sherpa was efficient and professional, finishing the job quickly. They were also excellent at communicating with me regarding their arrival time. After another plumbing company left us in a lurch, Benjamin Franklin was a delight! read more

My handicap husband needed a hand held shower installed - I was told by another plumber that we needed water turned off to building and it would need to be drilled into tile.. ugh! New to area - found BF plumbing online - and had the Best experience with their installer - Ang Ngima Sherpa!! He was so kind and professional and the job was done quickly with no drilling or turning off of water. We feel very fortunate to have gotten Ang as our plumber. read more

We needed extensive under-house plumbing work done that took a few days to complete, as well as replacement of an ailing water heater and old faucet bibs. Cesar and Esteban were incredibly professional and went the extra mile to help with everything we needed. We especially appreciated how everything was completed as quickly and efficiently as possible, with an eye for detail. I can highly recommend the Benjamin Franklin team. read more

A great experience with Benjamin Franklin - East Bay. Pleasant and efficient scheduling through Daniel. Mike P. came today and took care of our problem so quickly. We have an old house with old pipes, but everyone I've worked with at this Ben Franklin office has been great at dealing with problems that arise. read more

Ang was very professional and knew exactly what he was doing. He answered all our questions and concerns. He carefully checked all the work that was done and cleaned up everything after he was done. I would definitely recommend him for any plumbing needs. He even put in a new shower head I bought with no extra charge. read more

After two negative experiences with Benjamin Franklin Plumbing they reached out to me to correct the issue. One of their plumbers had bent my faucet, so that it got the angle stop. Today Daniel Gutierrez arrived within the window of time. He was able to complete the job in less than two hours and left the scene clean. I am very satisfied that the owner and his manager reached out to me to correct the issues at no cost. Daniel was great! read more

Had Sean come out to our place because of a humming noise coming from some where in the water system. He was fast, reliable and on time. He gave us a ton of great tips as well. I have used Benjamin Franklin in the past and will continue to use them in the future, AND I will make it a point to ask for Sean. read more

Came out on a Sunday to take a look at our leaking plumbing in the kitchen. Unfortunately, the drains were not up to code. We decided to go with a full replacement, including piping, garbage disposal, faucet replacement (we supplied the new one), removal of an instant hot water heater, change the height of the connection to the sanitary line, cutting into the back wall, replacement of the dishwasher air gap and addition of various valves and fittings. Scheduled the work in two days and it really did take around 4 hours. Jared fought with our old fittings for about an hour - that is when I decided the $$ were worth someone else dealing with it. Very neat (he used containers to capture all of the ater and a portable vac to keep the area clean). No complaints at all - no leaks and our system is back to normal. read more

Daniel Gutierrez spent over six hours in our home today; he worked with a quiet and efficient energy that made his presence a pleasure. My experience with Benjamin Franklin Plumbing from beginning to end has been a pleasure, as well, from beginning to end: they kept me informed all the way about pricing, the days they would be here, who would be coming, and assured me they'd be back in an instant, if there were any problems with the work they had done. read more

We had a clog in one bathroom sink and figured it was my daughter's hair ( grrr...) clogging the sink. At the same time, we had a leak from a main outside pipe because it was corroded and the pipe needed to be replaced. My usual plumber Henson's could not come out for a few days and was booked. So decided to try another company this time around. What a mistake! Benjamin Franklin plumbing company charged 79.00 travel/diagnostic fee which I asked if it was taken off the job fee if we went with him and this was not the case (as I was told over the phone). I usually find someone who does free estimates, but didn't do it this time( first mistake). I just wanted it to be fixed and done with today. When he came, there was another package offered for 110.00 and it would cover the year. Being that I don't call plumbers often, I declined. For fixing two of the problems was 484.00! Wow! They charge by the job. Total time he was here was 1hour! The pipe outside took about half an hour so more complicated, but the under sink clog which my husband already disassembled the pipe to make it easier. All that was done was insert a longer snake and got a difficult hair clog out which was done in 10 mins total. When I first heard the 484.00 I thought it was excessive. And even the plumber said more than a doctor ( you aren't kidding I said!) and he laughed it off. Since when did plumbers get soooo expensive?! He explained the company has overhead and employees, etc. I will let Yelpers decide whether for these two jobs done less than one hour was worth a 484.00 price tag and really what job gets paid almost 500./hour?! Think this is getting ridiculous and the average person has to work 2-3 days to make that much to pay for this- doesn't seem right!!! The plumber himself was fine and he did his job fine, so had no issues with him and know not his fault for the prices they charge. The plumber gets 3 stars, but overall the 2 stars was just for the ripoff prices! Will never use them again. I will stick to my usual plumber( who are good but charged a lot too but at least not at ripoff excessive prices at least the last time I checked!). read more

We've had 3 major (different items) repairs done by Benjamin Franklin, one was a (1 bathroom) repipe, one sewer lateral replacement and a different in-house sewer realignment. Each was on the larger side than changing toilets. In all cases they did an excellent job, kudos to Nick McGuire and one of his co-workers (Josh? I think, I forgot the name). Just beware, the phone receptionist can be a tough gatekeeper, just make sure you get past her, but the service was excellent, well done, and they were on time and finished in the time they said they would and at the price that was agreed. read more

I tried to fix my plugged up bathtub, and man I really "fixed" it good. I had to call the plumber. I was not asked by any person to write this review of Benjamin Franklin Plumbing Service in Concord, Ca. I lived in my home in Concord for over thirty years and had experienced minor plumbing problems in the past. In this case, a stopped up bathtub happened just before the 2022 holidays just as a reported level five rainstorm was approaching with a scheduled utility power outage notice from PG&E during the repair project. The Diagnosis Mike from Benjamin Franklin Plumbing arrived a few days after and discovered numerous leaks from the more than fifty-year-old drainage pipes under the house's crawl space that needed replacement. I requested in addition the installation of a new tub, bathroom sink, and kitchen water faucet. I got an estimate and scheduled work to start about a week later--it was a big job. Fortunately, I had a second bathroom. All forms and documents are available in digital format. The workmen have access to a supporting communications network and email. The Obstacles Mike was willing to wear a mask just as the other repairmen, but I let them decide if they wanted to wear a mask because the work area would be miserable enough. The repairmen had to work in a very cold cramped two-foot high craw space with little sunlight. The soil under the house was a terrible sticky clay like soil some of which was moist. Also, they had to enter and exit the house without smearing soil all over the carpet and furniture. The Team The project leader was Daniel with alternate assistants Sal, and Eric making an effective two-man work team. The work team laid a protective film over the carpet from front to back of the house. The repairmen had the necessary supply of disposable suits, and shoe covering. They had every conceivable hand held cordless cutting tool so the scheduled power outage was not a worry. And the new plumbing fixtures were high quality. I can't afford cheap bathroom fixtures anymore. The Team Leader Daniel has a very analytical mind. When faced with obstacles he stops, evaluates, plans, and carefully acts. Daniel and his assistant Eric worked nearly the entire day under the house. I speculate this is because they get covered soil and will not stop until as much work as possible is completed; otherwise, they might contaminate the living area going in and out of the house increasing cleanup cost and workload. At one point, my wife and I left the house temporarily and had no concerns leaving them alone in our house while they worked. Workmanship The work team had to avoid contaminating the living area with soil. There was minimal tile and board removal to extract and install the better fixing size bathtub. The new fixtures were beautiful and beautifully installed. Daniel showed artistic talent with all his completed work. Thank you Daniel! Results The project only took three days to complete, and we beat the worst of the rainstorms. All the installed fixtures are beautiful. UNBELIEVABLY, the carpet, and furniture was not soiled in any way that I can find! Also, I discovered that the new pipes resolved my water-slam problem from the kitchen. Hearing water-slam psychologically makes one feel like the house is cheap and rickety. Now, I don't have to gamble, and hope I get a good plumbing service when I need it. And now, I can take a shower...but only for two minutes because we are still in a drought! Sincerely, Dan W. read more

Fast and reliable Price was reasonable and professional Recommend for plumbing needs

On 2/16/23 called Franklin Plumbers(current customer) due to a leaky faucet on my kitchen sink. The uniform tech showed looked at it, touched a little bit , then proceed with a quote $2100.00 for a total faucet replacement and erealitmemt hose under the sink, with no paste nor paint the blank sheetrock; with no choice I agreed for the following Monday for the work to take place. Following morning my floors were flooded. Called them back to no avail. Left several phone messages and text too with my urgent need. Still no respond. I googled and found the Roto-Rooter and within 15 minutes the service was at my front door. It took less than 45 minutes to repair the leaky faucet handle it was just a wire friction spring that needed replacement totaling $163.00 not $2100.00 what the tech from Franklin Plumber disclosed. I didn't know they were in the business of ripping off its clients! they still kept $79.00 of our money for a wrong repair suggestion. Very bad business practice. DO NOT use Franklin Plumbing of Concord Ca NOT RECOMMEND. read more

A year ago I noticed a leak from the homes main water line to our landscaping sprinkler valves, the leak was on the feed side of the valve and exposing our homes water system to the risk of contamination. Although I've glued many pvc pipes and sweated many a copper pipe in my days and could tackle it myself, my work schedule was in the way. I was reticent to have someone else do it while I'd be away for a long day, but I gave Benjamin Franklin Plumbing a call to see how they made me feel about it. I was impressed right away, I explained my situation, my hesitation to let someone else work on my house, etc. The woman I was talking to explained their process, and said they had time to come out right away to look at it, give us an estimate, and if we accept the estimate, complete the repair quickly - it helped she stated, that I knew exactly what I needed. Well, they showed up on time, confirmed my diagnosis, and for less than $400 replaced my junky plastic PVC valve feeding the landscape watering systems with a quality copper fitting. The quality of the workmanship was excellent, and a year later I see no evidence of leaks whatsoever. They certainly weren't cheap, but the quality of work was good and I like that they wanted to do it right. read more

WHAT A BUNCH OF BUMS! Lazy and profit-centered Ben Franklin has now gravitated to expensive band-aid repairs that do not last and are not the right one. We had a leak in our power flush toilet. This was after one of Skylar's "inspections." What a joke! One of the BFscamster plumbers took a quick look and listen and then replaced the plunger valve for $200. They did not examine the entire vessel or they might have found the leak (pictured below). Well, a real plumber would have, and did. AVOID BEN FRANKLIN (and their piggy-backed scam membership companies). read more

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Johnny was very professional and friendly! He fixed my leaking dishwasher quickly and effectively, and we even had a nice conversation about a shared interest he noticed in my home. The office people were also great, they offered to waive my initial service fee since the plumber couldn't come at the originally scheduled time. Overall great experience! read more

I had a water leak under slab. Benjamin Franklin team was super awesome/quick in detecting the leak and fixing it. I really appreciate their expertise in this area. They have right tools and skills to fix this kind of issues. I want to call out following technicians who worked on this project and were really helpful: Ang Sherpa Pasang Geljen Sherpa Steve Arruda Thank you all for such a great job! read more

Had a tankless water heater installed. Crew didn't complete the job the first day. They didn't return for a week. It took several visits and several calls to get the work completed. Dispatchers never seemed to know what crews were doing. Pex pipe was run for sixty through my basement to tap cold water source when the main cold line was literally 6 feet away from the heater. Similarly hot lines were run to other points. Estimates was supposed to include repiping. I spent another $2700 with another company correcting unfinished work. Its supposed to be insta hot, several taps take a minute to get warm. There are cheaper places out there that do better work. read more

Benjamin Franklin Plumbing SF Bay Area, Do not use these people. On Friday, we were told they were coming today between 9am and noon, and now they said our appointment got changed from noon to 4pm and that they scheduled it end of 4pm (how could this change happen without notifying us?). Disgusting. Do not call 925-939-7077 for any plumbing, electrical, or air conditioning needs. I don't know how they have a 5 rating, probably FAKE. I was inconvenienced and made myself available from 9am-noon. I have appointments in the pm and work later on today. I'm so angry. Happy Monday. read more

Worst decision I ever made was going with Benjamin Franklin. They send out a legitimately knowledgeable front man to do the assessment, but THEN send out trainees and lesser experienced plumbers to do the actual work. They charged twice as much as others (I found out afterward). They left me with a leaking toilet, a poorly installed shower, didn't seal the work they did do, and neglected to provide inspectors with usable documentation. They make it very difficult to speak to anyone except schedulers: you can only leave a number and hope to be called back. They do not communicate in writing, preferring only verbal communication, if that. Absolute nightmare. Avoid. read more

My kitchen sink has been leaking on and off for years now...Ben Franklin came to my rescue! Greg and Cesar showed up today, on time and ready to get to work. They installed new plumbing which included a garbage disposal and an Alexa enabled faucet. The work was done in no time and they were a great team. The pricing was very fair and the team was honest. They checked the disposal, dishwasher & refrigerator just to make sure all was well. Thank you Greg & Cesar - you both were awesome!! read more

Mike Padfield from Benjamin Franklin Plumbing Concord was excellent. He was on time, explained everything, and did an excellent job. We are very pleased with his expertise. read more

I called BFP to install faucet, disposal, and new drain pipe (we went from dual basin sink to single) so while it was more than the average sink hook up... I didn't expect to come to the total of 1k! I called them for a Friday appt since my normal Plummer was booked. We really needed our sink hooked up after remodel and we have been without a sink for over a month. They ended up overbooking and canceling our appt but offering 150 towards work done. I was like ok. So at 8am on a Saturday they finally came. First thing said was he didn't have time to do this in the same day (uh... what?) and that he would have to come back Tuesday due to time and needing parts (basic water lines and p trap pipes). I was extremely irritated as what was the point of coming out so early in the morning if they were not able to even do the job (which I had explained in detail prior on the phone). Me thinking this must really be a laborious job and maybe I underestimated the work, I ask how many hours will it take ... 1-2!!! So for two hours of work it would be a THOUSAND dollars. I'm still flabbergasted- our regular Plummer did this work and installed a new toilet for less than half. Also took 2.5hrs total for all work. Very overpriced and very upsetting that an appt is not an actual appointment. Two stars for the nice people but this business model is absolutely awful. read more

Finally a decent plumber!! I had to replace a toilet in my house. These guys came within one day, gave me a quote, were responsive, and back and took the ok'd toilet and put in the new one in an hour. Super knowledgeable guy named Jovan Cummings did the job. Request him if you can. I looked at many other plumbers and had trouble getting quotes, getting appointment times, and getting a clear sense that they knew what they were doing. Benjamin plumbing was terrific. I highly recommend them! read more

Took day off work to get a relief valve replaced on my water heater, given they needed a 5-hour window to show up. Got a call a couple of hours into it that they would be late, then another to cancel altogether an hour later. Initial quote was good, but the last-minute cancellation was very inconvenient for a relatively simple job. Oh well, onto another plumber that can hopefully arrive as scheduled. read more

I've used Benjamin Franklin Plumbing for years on small jobs and large ones. I had a significant plumbing issue this past week and Daniel Gutierrez and Cesar did a superior job in fixing the issue and updating all my plumbing. I recommend them highly. read more

The Benjamin Franklin technicians have been outstanding. They arrived on time, were well informed about the job, and were polite and professional throughout the several days needed to complete the work. I have been a customer for a number of years, and I have never been disappointed by their services or their employees. I have already recommended them to several neighbors and friends. read more

Absolute perfection! We keep using Ben Franklin because they are consistently great. You get the excellent quality and the professionalism you pay for. They are worth every penny. We had Greg. read more

They were prompt. Mike was courteous. That is why I gave 2 stars. CONCERNS: Before he went to look for leak told him had leak earlier in year and he stated you probably need repiping. I stated no just need repair. Company texted stating ask about how to waive trip fee & save 5%. Well that is to buy their plan for $99 for year. I stated no. He quoted me $419 & since I was nice he would waive trip fee. So told was $419 for 25 minutes of work!!! read more

Just had a tankless water heater installed with this professional operation. Nick gave me understandable details a week ago, on how it has improved since when my husband and I first checked it out. No need to put outside anymore, and works much more efficiently, even with the gas it uses. Very pleased with Daniel who installed it today, making it a smooth install. He returns tomorrow to increase the speed of the hot water to the kitchen sink/main shower, with add-ons under the sinks. Very pleased. Who wouldn't trust a company named after Ben Franklin?!! read more

No one wants to deal with plumbing issues! It's basically money down the drain, no pun intended. I had a flood in my garage this morning and called Benjamin Franklin after a panicked Google Search. 1. Lady who answered the phone could not have been any nicer!!!!!! She advised me to keep my children away as it was a safety hazard for them and since I have small children she would prioritize my case. 2. Communicated when and who would be at my house. 3. They sent TWO techs, not just one! Wayne and Alex were awesome. They were professional, smart, and super easy to work with. They made a painful situation very tolerable. 4. The cost was not bad at all! My husband I were expecting $1000.00 plus and it was only $179.00. They will definitely be getting my business for years and years to come! read more