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    Benjamin Franklin Plumbing of Phoenix, AZ

    2.8 (83 reviews)
    Open Open 24 hours
    Updated over 3 months ago

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    Services - Benjamin Franklin Plumbing of Phoenix, AZ

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Plumbing inspection

    9 More Services

    Plumbing installation or replacement

    Plumbing repair

    Water heater installation

    Water heater repair

    Water pipe repair

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    Salt delivery

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    Fitting not correctly installed.

    I'll start by saying that I have a solid background in plumbing as a journeyman sprinkler fitter (commercial fire protection systems). I had requested a quote to have a water filter and conditioner relocated in the garage. The distance was about 15' of piping. The job was pretty simple, but I was pressed for time and decided to contract this out. Brad quoted an extremely high price for such a basic task, but I agreed and the work was performed the same day. when I asked if he would be present for the work he stated "I'll be monitoring it." (this did not happen). The 2 man crew arrived unprepared (I had to provide some tools and materials and labor.....2x4's, level, mounting hardware, I had to modify the filter housing bracket, as they had no way to modify the miss-aligned holes in the bracket they provided). The issues: Water lines were installed against the exhaust pipe for the water heater, filter bowl housing was falling off the wall (had to ask them to come back inside before they left), flex line fitting installed cross-threaded, and broke one of my tools. The craftsmanship for the price was horrible, probably the worst contractor I've dealt with in quite some time. Honestly I don't want them to come back and fix this, I'll do what I should have done and correct it myself. I definitely do not recommend Ben Franklin Plumbing, overall the price is astronomical and the craftsmanship is horrible.

    Before the repair.  The leak was right at the foundation

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    3 months ago

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    7 months ago

    Great service by Eddie and Chandler installing our drinking water purification system.

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    Ask the Community - Benjamin Franklin Plumbing of Phoenix, AZ

    Review Highlights - Benjamin Franklin Plumbing of Phoenix, AZ

    In the end a tech by the name of Haim came out and replaced our mixing valve today, they gave us a discount for all mishaps of time changes and stuff.

    Mentioned in 2 reviews

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    Puragain Water

    Puragain Water

    (62 reviews)

    Installation technician arrived on time,was professional and polite,answered all my questions. I…read morehave the whole house system & the under sink RO system. My water scale was reduced 75% or more, there is no longer a smell/odor in water, tastes clean and refreshing. I have had my system 2 years now and I am absolutely happy with my system. It costs less to have than the plastic water bottles i was buying 8 to 10 cases of water bottles every week, & it is much healthier. Also Victoria, in the Arizona office was extremely helpful with my upcoming maintenance appointment. Very professional, friendly & kind. I would highly recommend this system to anyone. Also, I have read all the reviews, the bad ones, I must say that thus far I have not had any of those problems. All the staff I have dealt with have been straight forward and very informative. I can't speak for others, but I can for myself. I would do it all over again. Again, I highly recommend this water system. For me it works and is very important to my health, as I am disabled. Thank you PurAgain Water

    I would give them a negative number if I could. Avoid purchasing or buying from Puragain. I…read morepurchased their whole house system & reverse osmosis in March, 2024. This system is $5,999. After my 1yr follow up in 3/2025, on 8/29/25, I had water coming out from the reverse osmosis under my sink. This was due to a faulty part from Puragain that they knew they had issues with, but did not check with their current customers who may have the faulty part and fix the problem. Although they sent a technician out right away to fix the faulty part and replace with a newer part that won't crack, they did not follow up with repairing the inside of my kitchen cabinet that had major water damage even though they took pictures. I continually followed up with them to see when they would fix it, I asked for their insurance info & I just kept getting the run-around or partial information. It is now end of December and no word from them at all to repair the water damage. A vendor who doesn't acknowledge their fault or repair what their system caused & they knowingly knew about this faulty part I do not recommend. Save your money, research diligently - there are better systems out there with a lower cost. Run from vendors that don't have integrity.

    American Home Water & Air - Keep your home safe and comfortable with American Home Water & Air's expert HVAC services!

    American Home Water & Air

    (613 reviews)

    I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

    Very good service. An extra part was needed, and it was delivered and installed while service was…read morein progress. Just one visit needed. I was kept well-informed on the progress of the service.

    Benjamin Franklin Plumbing of Phoenix, AZ - plumbing - Updated May 2026

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