The tech came and it wad a matter of flipping the breaker but he then he took it upon himself and said he changed it out of factory settings (making energy bill higher and possibly voiding warranty) and now the water is scalding hot. It had been set intentionally previously to not be too hot and in compliance for caring for elderly patients so the caregivers cannot burn patients. They will not call back to send him back out. read more

I had a 10-2 window, Jeff came after 2:30. I texted with someone who said he was delayed. Jeff was great and I had another issue so requested my warranty send them back, I texted please let me know if I am near the end of the 2pm window & don't miss it again, at 12:16 I asked where I was in the window & was told I assume the end, what happened to that heads up? At 2:43 I asked for an eta, NO RESPONSE. You screwed me once, I gave you another chance & you literally blew me off. This is the first of several negative reviews online & to anyone I can get to listen. read more

Call Us Plumbing (Josh and Billy)went above and beyond to make sure we had hot water. Even after our home warranty failed us on multiple occasions and refused open a new case for Call Us Plumbing to come out to our house. Josh and Billy went above and beyond and spent hours helping us fix the impossible! I cannot thank them and their office staff enough! read more

I had the nicest tech this morning. Patient,kind. Answered all my questions. Very knowledgeable. I recommend Call Us Plumbing to everyone for your plumbing needs... read more

This company was notified by my home warranty company for an older water heater repair/diagnosis. They came out on time to diagnose the problem and came back out to replace our hot water heater that was beyond repair. They were prompt, knowledgeable, and friendly. I would not hesitate to call them for future repairs. We now have a new Rheem hot water heater with a drain pan making it easier to catch potential leaks earlier. read more

Call Us Plumbing - Rheem Classic Series hot water heater with drain pan - Plumbing Near Me - Phoenix, Arizona

We had an issue come up and contacted them through our service warranty company. Michelle in the front office was terrific and actually scheduled Billy to come on Saturday with us paying our home warranty service rate, no extra or emergency after hours costs, as she said they don't usually work Saturday's. Billy showed up right at 2 pm (2-6 window) and got the issue fixed. He was patient respectful and made sure all of our questions were answered. He even shared the photos of the affected area so we could forward to our home restoration team (yes we did sustain some major damage on this leak) we did refer them to our neighbors and we will definitely use them for future needs. Thanks Call Us Plumbing!! read more

We had two plumbing issues and Call us Plumbing fixed them quickly. We would recommend them to everyone. Dorothy and John Vincent read more

I gave these guys an opportunity to make good on their defective work and to reimburse us for the excessive charges they had for unnecessary work and they just keep blowing me off. Their attitude is "if you don't like our work go ahead and complain to the Registrar of Contractors." They lied to the home warranty company who sent them out about what happened and I am certain they are going to lie to the inspector from the Registrar's Office when he comes out. These people shouldn't be allowed to be in business. read more

My Home Warranty recommended Us Plumbing for a Faucet issue I was having and I highly recommend this business for your plumbing needs! They sent out Tech Andrew W who went above and beyond to resolve my issue with such Excellent Customer Service! Andrew was very kind, professional and very knowledgeable and someone who really cares about his work and the customer. Michelle in the front office is amazing! So very kind and professional and willing to help in any way. This company is Great! read more

Very professional, and responsive plumbing service! Staff were all friendly and professional. Scheduler Michelle was very helpful! Highly recommend this company!! read more

I have a rental property with a home warranty. The hot water tank failed Call US plumbing was assigned through my home warranty. The tank was leaking however because of the home warranty they had to order the tank. I called and spoke with Michelle at Call Us Plumbing and she personally went to their warehouse and found the right tank so that they could complete the job. I worked with my home warranty to get this all approved. Without Michelle's help my tenants would have been without hot water for a couple of weeks. She is amazing and represents her company as If she were the owner. Just recently they replaced the garbage disposal too. I cannot say enough how much I appreciate Michelle and Call US Plumbing. They are reliable and will stay with the job to get it done right. I also had the opportunity to talk with Josh the owner whom I found very personable and knowledgeable. I will be using Call US plumbing for future plumbing jobs. I very much enjoyed working with this company and I want to thank them for doing a great job! Bill B. read more

We were filing a claim with our home owners insurance & they sent this company out. Before anything else, he took one quick look at our toilet tank that had a crack down the side & said "it's not covered" but........we can replace for $$$ after we paid our $85 deductible. Risky business & wouldn't recommend them. Calling our home owners to let them know. read more

What a useless business. They were notified of my leaking water heater in mid-afternoon. They never returned my calls for 40 hours. No response to 3 phone calls, an email. Then 48 hrs. later their voicemail says they will only be open for half a day on a Friday. Meanwhile water spills out in my garage. All this despite their website talking about prompt, same day service, we care about you, etc. read more

I scheduled a plumber to come to my residence through OneGuard and was referred to Call Us Plumbing. The initial scheduling with Mike was pleasant and accommodating. The following day (Sunday) I receive a confirmation text stating someone will be out between 10-2 vs 8-12 as discussed originally. Unfortunately I called to reschedule last minute due to unplanned needs at work and I couldn't have inconvenienced Mike anymore. My need to reschedule "blew a hole in his schedule". When I inquired about a date that worked better for me and my family/work all he was concerned with was the "hole" that I had blown in his schedule and not rescheduling my service. Without hesitation he agreed that I go with someone else's services since I was such an inconvenience needing to reschedule. Unfortunately my 5 minute total interaction with Mike is aligned with majority of the negative reviews...guess if you don't inconvenience him he has respect? read more

Call Us Plumbing was beyond amazing installing my mother-in-law's water heater. Billy went the extra mile to ensure everything was working right and was very meticulous in his work! We LOVE this company and Call Us will ALWAYS be our go to plumbing company! read more

I'm very pleased with the service & how quick the response was, thank you Kate & Billy!

I was referred to the company through my home warranty. Scheduling was a breeze, and they had someone at my house quickly. I was extremely happy with the service I received. Billy was on-time, knowledgeable, professional, and took extra care to ensure he left the areas he worked clean. My plumbing issue was resolved in one visit. I will absolutely do business with them in the future. read more

I suggest you Don't call them... Fidelity insurance contracted this company to handle my service request. I called them to schedule an appointment and I let the man on the telephone know I was in a rush and just called them immediately instead of waiting for his company to get in touch with us (leaking water heater). He tells me "Well good for you!" I said oh so the reviews about you are true, you are nasty on the phone, never mind I will call fidelity and have your service order removed. On to the next company that will hopefully treat prospective clients better! read more

Looks like I found a plumbing company that i will not only use again but refer to all my neighbors. Very responsive, professional and reasonably priced Billed me a true hourly rate, not a "flat rate" as some contractors do which usually means the customer gets screwed. Very Happy customer here. read more

I received great service from Call Us Plumbing. Today I discovered that my hot water heater was leaking and I filed a claim with my home warranty, One Guard. I heard from Call Us very quickly and the person in the office said that that the owner, Josh, would come out as soon as possible. Within a couple of hours he came by and determined that the water heater needed to be replaced. He was very friendly and helpful. I had some questions about tankless water heaters and he was very knowledgeable on that topic too. He promptly submitted his report to One Guard, and they approved my claim later the same day. read more

I always get a kick reading reviews on companies I hire for a job before I hire them. I always see 1 stars for the same reason. I guess some people expect to get their asses kissed. Not me. I expect a job done correctly the first time and to try and spend as little money as possible. I got just that with call us plumbing. I had a water heater line EXPLODE in my garage shooting a pressurized stream of scolding hot water into my laundry room. It was a mess. I'm not a plumber and I do not know much about water heaters in general except what people tell me. I shut off the water to my house to kill the stream and call my warranty company which is Oneguard. Literally as soon as I hang.up the phone I get a call from Mike(owner) to schedule. This was on thanksgiving weekend mind you. His techs were already on calls and since that was the case he came out himself to do the work. Was he direct? Absolutely. Was he proffesional? Absolutely. Did he pull any punches? No. Because of his candor instead of buying a new water heater, lines, and re plumbing everything he simply replaced a hose and I paid for 30 minutes of labor and the cost of material. No crazy off hours charges or upselling whatsoever. I simply paid for the job that was necessary. No more, no less. I came on here to get his number to call him again and it didnt sit right with me that he was getting 1 star reviews because he wasnt kissing people's asses. This guy is TOP NOTCH and I would recommend him to anyone with plumbing needs. Dont let other people fool you. I have used other companies before and it usually is the same old story, upsell, reccomend crap that isn't needed and do a half assed job. But they kiss your ass in the process so you dont realize you are being taken for a fool. This guy is the exact opposite. This is the guy you want. Not a used car salesman, but a plumber. And apparently one of a dying breed. Keep up the fantastic work guys! read more

This is what I've been looking for in a plumbing company. Quick, responsive customer service. Showing up when you say you will. Explaining the work that will be done. Doing the work that was explained. Cleaning up when you're done. Great work, Willy! You just gained your company a loyal customer! read more

My home warranty company had previously sent out Pruitt's to look into my main line, which was backing up. The tech took the cap off the line, looked down, and said there didn't appear to be an issue. $69 for not a single thing done. When the line backed up this time, I specifically requested ANYONE but Pruitt's come out to check the line. I was informed Call-Us Plumbing would be assigned the job, and I was pleased with the reviews I saw on here. They called me first thing Monday morning, and had a tech (Billy) here the following day. Billy exceeded my expectations. He verified there was a blockage in the line, ran cable down there, and pulled out a big ball of roots. He recommended a company to come out and run a camera in the line to find out where the roots are coming from (since I don't have any plants in my yard), mark where the leak is, and have the main line replaced where the roots are coming in from. He didn't have to recommend where I should go. He also didn't have to give me a heads up on what work would likely need to be done to resolve the problem. I'm very grateful he did though. It's hard to find honest and helpful people, and I sure appreciate when I find one. I'd definitely use them again, and will likely be calling once the main line replacement has to happen. read more

worse people to deal with ever!! My home warranty company recommended these idiots who never showed up even after my home warranty company called too. my hot water heater gave out on a Friday and was told some one would be here Monday by 4pm. no one showed or return calls by me and my warranty company. no return emails either. if you have an emergency or let alone need service, pass these idiots up!! Definite zero star rating!! Addendum: I did have communication with my service person by phone and text. However, he did arrive and was professional and polite. He did mention he was coming from another call in the opposite side of town. I've got no issue with that just better communication would have been good due to being told a 12-4pm time frame. I stand corrected and can admit when I'm wrong and in this case the service person did come through and did a good job. I was told what I need and Now just waiting to get it fixed. Will update after the service is completed. 3.5 stars read more

The provided me with a 4-hr service window, then contacted me a 1/2 hour past that 4 hour window to advise they were running an hour or so behind. I just cancelled after wasting the majority of my day waiting for them to come by. This was after I had already called their office to inquire about an ETA. read more

We highly recommend Call Us Plumbing! We had a pipe in our wall by the laundry room burst and flood the garage. Willy and Mike were incredible! Prompt, efficient, clearly explained options, and worked really hard an effectively to repair the problem. They are now our go-to guys if ever we have another plumbing problem. read more

Call US Plumbing delivers as they say they will. They come when they say. They fix the problem. They go above and beyond. They find solutions when everyone is backed up and supplies are not readily available! They are my go to plumber now!! read more

Call Us Plumbing provides fast, reliable and friendly service! Definitely recommend this company and will be using for future services.

Pleasant!! Willie just left our house and we were pleased with his positivity and professionalism. Our home warranty company sent Willie with Call Us Plumbing. Unfortunately, none of the work could be completed due to the home warranty company (typical!). However, Willie had wasted his entire morning driving all the way up to our home, diagnosing the faucet issue, calling into the home warranty company, only to be turned away without approval to complete the work. Willie was so positive. Thank you for your efforts today we will give you a call in the future!! read more

Mike from Call us plumbing needs some serious training in customer service. Hung up and canceled my appointment because I asked him nicely if he had anything sooner since we have no working toilets and a leak. Will never recommend this company and told my home warranty company my experience as well. read more

I had a back up in my kitchen sink slow drains in the bathrooms . Call us plumbing came to the rescue . Mike took care of me immediately and sent his tech Billy , he was so helpful and professional . Excellent service . I no longer have drain problems . Great company and I most certainly will use them again Thank you to Mike and Billy !!! Lynne read more

We had water coming from under our kitchen island. Yes foundation leak...not one but two. Mike, Willy and Billy worked very hard to figure out what was going on and went above and beyond to make us comfortable through this scary experience. They were fast, on time and called when they were heading over. They clean up their mess even when they have to come back the next day! They do home warranties which is awesome! I will only use them and highly recommend Call Us Plumbing! read more

Had a service repair done through my home warranty company. They came the same day and fixed the issue quickly. I would definitely use again and will keep their number on file for any other repair issues. read more

Agree with previous reviews. Mike (owner?) has terrible customer service skills over the phone and Willy the plumber is polite, knowledgeable, and professional. If my condo service warranty didn't contract service with them then I would have taken my business elsewhere. read more

If I could give them zero stars I would. Three weeks ago our tankless water heaters stopped distributing hot water in the house, we we through our home warranty company, and they sent us Call us Plumbing. These units are a year old. From the admin who booked the appointment to the plumber who showed up, they were rude inept, and totally unprofessional. The diagnosis was the mother boards were bad and had to be replaced. This was done and still no hot water. They came back 4 hours later than the time promised and said this time the filters were dirty, why couldn't they diagnose this the first time. Please keep in find we are now at a 3 week mark with no hot water. The diagnosis was again incorrect, still no hot water. Finally got a new plumber who diagnosed the issue as a faulty wifi module, which was replaced and finally hot water. Absolute inept, rude and unprofessional company. On the final visit, the plumber said to call an 800 number to fix the problem, and said he had other customers to attend. Appalled! read more

Willy did a fantastic job on replacing my garbage disposal. He was professional, friendly and most efficient. I will use Willy again for any plumbing needs I have in the future. read more

Call us plumbing was sent to us from our warranty co. We couldn't have been happier. We received a prompt scheduling call and they came out the next day. Willie was on time, diagnoses the problem quickly and promptly repaired our leaking toilet. I will definitely Italy call this company for all my plumbing issues. read more

I had an emergency issue with my hot water heater at 1pm on a Friday. I called my home warranty company to see if they could send someone within 24 hours. I was called back 15 minutes later with the home warranty rep saying Willy from Call-US Plumbing would be calling me shortly. Long story short the water heater had to be replaced (it was only 4 years old). From my call to the home warranty company to completion of new hot water heater installed was 4 hours. Willy was extremely professional and polite. I would use Call-US Plumbing now regardless if it was something that wasn't covered under our warranty. read more

Just wanted to say what a great experience I had with Call-US Plumbing. On-Time, knew their job, very professional, and quick. Thank you!

I had a bolt rust that holds the toilet to the base/floor and my home warranty company assigned the repair to Call-Us Plumbing. They called me to confirm an appointment on the same day (Saturday) within a 4 hour window. They then called me again 15 minutes before they were at my house. Willy the service professional was great! He was courteous and did an excellent job. He even went the extra mile to caulk around the base of the toilet, even though that wasn't covered by the warranty repair. I will definitely request them again and even use them if I have a plumbing repair not covered by the warranty. read more