Came to Benihana for a solo birthday lunch and babyyyy... it was ALL the vibes From the moment I walked in, the views were gorgeous and the customer service was top tier. Everyone was hands-on, attentive, and made the whole experience feel special. The chef did his thing on the grill -- food was fresh, flavorful, and cooked to perfection. And shoutout to Kandace, our server! She was so warm, helpful, and truly made the experience even better. 10/10. If you're looking for great energy, amazing food, and service that makes you feel celebrated -- this is it. read more

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What used to be a very special night out is now just another mediocre experience. Discussing this specific location on this specific night - meh. The facility is dark and dingy. It feels old and worn out. The teppanyaki table rooms are cramped with chairs too big for the number that are being wedged around the cooking area. The staff is just going through the motions. It took the staff 3 separate "back and forths" between 3 different dining rooms to figure out where they wanted to seat us...which was exceptionally challenging given that one in our party was using a walker. Our lead was an older Asian woman with a heavy accent and a very fast pace cadence where was almost impossible to hear or understand her during the evening. What used to be a dinner and a show is just now dinner with some guy cooking in front of you. He was nothing special and did nothing to make the event special. The food...yeah, the food - again, what used to be a high quality meal with quality product is just simply dinner. The upcharge for the chicken fried rice now has 3 problems...1) the upcharge has gone away and you now pay full menu price off the side item menu for this upgrade and 2) what used to be a minced chicken is now a cubed chicken that has a different texture and 3) the seasoning is bland and uninspired. The main course chicken and shrimp remain strong. The steak entrees - both the "regular" strip and the filet are mid-range on quality. The strip was flavorful yet a bit chewy. The filet was beautiful in raw form and almost inedible and rubbery when cooked. The veggies were great and spot on. Checking out....we purchase gift cards to use for this experience as the average ticket, with no drinks or alcohol, including tip is now $65-$70 per person. It took over 15 minutes for "someone in the office" to process our check out using 5 gift cards. Further, the dessert course was not served until after we were presented the check. We're out on Benihana. read more

Attempted to celebrate Christmas in a new way. Reservations were made. We were: - Sat late - Ordered after another delay - Extended wait for bar drinks - No chef - Watched the table across from us have dinner - No chef - Asked for a manager - No chef - Rudely spoken to by a male manager. Only apology was they had 1,500 people on reservation and they were very busy. No "real" apology. - No chef - Sought help from another waiter - Working on the issue. - Table across from us pays and leaves. - Another "manager" - No chef - Chef arrives. Confirms orders. Missing multiple orders on the ticket. - More delay. - Chef returns - Prepares food without a "show." - Second manager offers $25 off next visit x4 (must be used individually). We'll not return to use 1 of the $25 off coupons...much less 4 of them. - Check came. Wrong. After 3 attempts to fix the ticket, cash was left to cover the expected cost and we left....3.5 hours for disastrous Christmas dinner. Terrible experience. ETA: I also contacted Benihana via their website. No response. read more

went here for a birthday dinner and had a great time our chef I wanna say his name was jace was super entertaining and the food was flavorful! I had salmon which was absolutely delicious and honestly not a terrible price for all that you get in your order. read more

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I was really disappointed with my recent visit to this location. My husband and I love Benihana and go every year on our anniversary at least. Our ticket was over $200, which I am happy to pay when food and service are worth it, however I did not feel like it was this time around. I had the Rocky's Choice and the cut of steak used for my meal was a very bad piece of meat. Our appetizers came out just before our meal was ready. And I had ordered steamed rice, which had not even shown up to my table by the time my food was ready. I had to ask another waiter to bring it. I had to wait for my glass of wine for over 20 minutes. Our server was nowhere to be found most of the meal and our chef hardly spoke and did not cook a great meal. Severely disappointed. I don't think I'll be returning to this location. read more

Went here to get a gift card for my 13 year old granddaughter for Christmas...she LOVES hibachi! The host, Carmen was exceptionally friendly and took very good care of me...both quickly and professsionally....plus I got an extra $20 in gift cards...such a deal! read more

Came to Benihana after staying in the Westin across the street, Candice and Dorian were so lovely and made sure I had everything I need - service and food was 10/10! read more

I've been to Benihana so many times in my life, but this most recent time I saw the best hibachi show to date. Our chef was cuttin' it up on the grill as he serving up a hefty helping of laughs. We really had the best show here in years. It was my sister's birthday and we were a very large party taking up two Hibachi grills. Our chef was very engaged with all of us. He assigned us funny alter-egos and was a non-stop barrel of laughs. Funny side note- he assigned everyone a name and the name he just happened to assign my husband was his actual name- hilarious!!! It's amazing how he was able to never miss a beat with his comedic riffing and still cooked a great meal. I seriously don't think I could multi-task like that. The manager was also very attentive and was also in on the comedic riffing. Somehow the both of them were so natural in their back and forth, it was very entertaining! As for the food, the food is always good, but I have to say, Benihana's drinks keep getting sweeter and sweeter. My shake was almost undrinkable. I don't think this was the fault of the restaurant itself, but Benihana HQ making the product itself too sweet. Oh well, we came for a show, and we got it. I have so much respect for the chef, the manager and the rest of the supporting team- it doesn't seem like an easy job, but they did it very well, and my sisters birthday dinner will be one I won't soon forget. read more

We last visited Benihana about a year ago. The 2 of us had their lunch special which cost us about $65 for both. We returned on Easter Sunday 2026 and was shown a new menu. Gone was the Lunch Special and now had items listed as, "a la carte". Needless to say, we had the exact same meals as before, nothing more and no drinks. We ended up paying $137 for the both of us. It was sticker shock. Had we known this, the new menu, the "a la carte" the extreme price increases we would have gone somewhere else. Needless to say, we will be never going back to this restaurant, its just not worth the price. read more

It's Easter Sunday 2026 and we took our family of eight for an Easter meal. Very disappointing and we learned afterward that Benihana has changed ownership and it is obvious. The food was bland, the portions are smaller and the cost is higher. The restaurant was not crowded at all and there was plenty of staff standing around but we had just one waiter for our entire meal and he had no other helpers. We had to ask for drink refills, for him to bring us more ice for our drinks, etc but the biggest disappointment was we had to ask him with each and every course to clear the table. Dirty dishes were stacking up in front of us between courses. He was polite but absolutely clueless about table service. Sadly we are all crossing Benihana off of our list and we won't ever be going back. Too many other really good Asian restaurants in Dallas. read more

I enjoy the show that you get at Benihana it's lots of fun to watch the showmanship with fire and knives The service was great we went for my wife's birthday We both really enjoy the chicken fried rice I like the beef tenderloin and my wife had the chicken read more

The wait was extremely long, maybe over an hour even though we had a reservation. The prices of the meal weren't clearly defined. I wish they would tell you each hibachi item is charged separately. I would have still gone, I just feel it needed to be more clear. read more

Great food and fun experience, just a bit slow Came here with a few friends for a birthday dinner and overall had a great time. The chef was super entertaining -- the onion volcano trick never gets old, and he had everyone at the table laughing. The filet and shrimp combo I ordered was cooked perfectly, and the fried rice was delicious as always. Only reason I'm giving 4 stars instead of 5 is the wait -- even with a reservation, we waited about 25 minutes to be seated. Service was friendly but a little slow at times. Still, the atmosphere and show made up for it. Definitely a good spot if you want dinner with a bit of a performance! Would come back again, maybe on a less busy night. read more

What a total disaster and disappointment this was for Christmas. Total disorganization to get seated and then the food was not even close to ok. The filet was tough. The sauces were cold, literally ice cold. The saucers they were in were cold to the touch. The lettuce for the salad was wilted and brown. No way we will return. read more

Food was amazing. HOWEVER... We parked across the street from the restaurant as the parking there is very minimal, Our truck along with our friends truck and 12 other vehicle's were broken into... We were told that autos are broken into every weekend in that lot. Very disappointed in Benihana for not posting signage or putting a security person on site to watch their customers cars. This sure took away from the fun of the evening, and I doubt we will ever go back to that location, Jaye L read more

I went for lunch with co workers. We had good service. The food was good. I enjoyed the lunch boat which gave a good combination and the mochi dessert was really good we tried all the flavors read more

Benihana - Dallas - Sushi Bars Near Me - Dallas, Texas

Tasty food and great service. My wife and family had a fun time that evening. Will be back the next time we are in town.

Have been a patron of this location for many years and always enjoyed celebrating Birthdays, etc.... there. Consequently, we will unfortunately never return as our vehicle along many others were burglarized whilst we dined there. Very costly evening out.... When we enquired about this event. Management revealed this occurs on a regular basis on the weekends?! Amazed that there was no warning, security or CCTV available? SLF read more

We had a Father's Day reservation for 4 at 6:15, when we arrived at 6, we were advised they were running an hour and 15 minutes late for all reservations so the earliest we would be sat was 7:30. What is the point of a reservation if a restaurant doesn't abide by them ?! At least figure out a way to notify guests with reservations that you are running behind. We left for another spot as the wait when we have a reservation is ridiculous. Reading other recent reviews, it seems like overbooking reservations has become a theme for this location. On the positive side, the valet team is incredibly nice! read more

My boyfriend and I got food poisoning! It was a horrible experience. I don't think I will be returning.. Also, they've had a huge price increase. read more

We had a reservation and were not sat until an hour later. While waiting the host was cussing loudly about a server and ignored me when I asked if we could see a menu since the wait was so long. Our order was cooked incorrectly and the chef said there was nothing he could do about overcooking our steaks. Overall bad experience, we were excited to visit since our son had never been. $250 for nothing. read more

Waited to pick up a take out order for quite sometime. Once I open it up the shrimp smelled awful. It appeared the shrimp had not been cooked but blanched. I order the kids hibachi Steak and Shrimp dinner. Terrible food.... The service and food has went down in the last few months. Please rethink what is happening at this restaurant. It use to be so....good. read more

I went to Benihana last night and unfortunately had one of the worst dining experiences I've had in a while. Our hibachi chef didn't engage with us at all... no jokes, no energy, no performance. He cooked in complete silence while the table next to us got the full show with tricks, fire, and laughs. It felt awkward just sitting there, especially when the whole appeal of Benihana is the interactive experience. The food was underwhelming, but what really raised red flags were the sanitary issues. The chef was wearing a mask but kept touching his face and then handling food with his bare hands. At one point, he even wiped off his spatula with a visibly dirty napkin ... extremely off-putting and concerning. Service was just as bad. Our server barely checked on us, never refilled our drinks, and seemed confused when we asked for the check halfway through the meal. It's fine not to be the top priority, but when you're spending over $100 for two people without alcohol something should stand out. Unfortunately, nothing did. This visit was uncomfortable, poorly executed, and not worth the money. Benihana is supposed to be a fun, high-energy experience, but this felt more like fast food on a flat top grill. I won't be returning. read more

One word...GROSS My husband and I went to Benihana (7775 Banner) for our date night big mistake. First, service was awful and mostly a high powered pitch to buy more disgusting food. Then, the sauces to accompany your meal was just nasty the flavor was not like any other hibachi we've ever been to. Next we ordered the 5 course meal ( but were told it was the 6 course and charged for it) and they didn't bring all of the food. Finally, when we complained to the manager he said "You got what you paid for!" PREACH!. read more

Wanted something and didn't want to go far from the hotel but didn't checked the reviews prior to coming. Service was AMAZING but the food is a little below average. Good happy hour so it worth stopping by for drinks. I really think they are using cheap or old ingredients in their food. I recommend sticking to edamame and drinks read more

Should have read the reviews before we decided to celebrate my Birthday at this retuarant. Do not make a reservation for your special ocassions here unless you would like it ruined. We had a reservation at this location 02/07/2026 for 7:15pm for 7 people (one is 82 years old) When we arrived at approximately 7:05pm we were told they were running just a little behind on the reservations it would be an extra maybe 10-15 minutes. At 7:45pm we went to sit in the bar as my mother in law could not stand longer and there were no seats available around the hostess area. At 8:20pm I went to see how much longer we would need to wait. Multiple people around the hostess stand complaining, the hostess explaining it was not the their fault, people make reservations at the same time!? People shouild not be complaining because everyone else there waiting was being equally inconvieneced. I asked if they could give me any idea how much longer and I was told AT LEAST ANOTHER 45 Min. We would have never intended to eat dinner after 9:00pm at night, we left. Making a reservation at 7:15 and not being seated until 2 hours later is completely unacceptable. Looking at reviews, as we should have done before we decided to celebrate my birthday dinner at this resturant, this looks like somthing that happens regularly and we were just lucky our vehicles were not broken into. read more

My husband and I had a great time at Benihana to celebrate my 40th birthday! We came on a Thursday night and it ended up being just the two of us, which was pretty awesome. Our chef Geno was so fun and he had a great sense of humor! Our server Aldo was excellent! I really appreciated him asking if I wanted them to sing for me or not ( I didn't ). He checked on us a lot and was very helpful with ordering. And of course the food was phenomenal! We will definitely be back! read more

I have been to Benihana once in my life about 12 years ago and from what I remember it wasn't all that bad. This times experience was horrible The food was horrible and the "show" was mediocre at best... I had the shrimp meal. The shrimp was insanely overcooked (practically uneditbland they put hot paste on your food to flavor it when you ask for spricy. There is no spices to make it spicy, just a gross hot sauce. Teppanyaki is fun and normally good, but I can't stand behind this restaurant chain. Keep in mind that I am not a fan of chain stores for this reason, so if you are a fan of chain restaurants, this may be a good place for you. Cannot recommend this place read more

Visited this restaurant last night and was very excited about having the opportunity to eat some rice with the garlic butter. I was with a party of 14 that had reservations for a friends birthday. Although we had reservations we still had to wait an hour before being seated in our room. Once we were seated we waited another 15 min or so for someone to serve us. Finally, a waitress named Bre entered and greeted us. When asked if there wld be one check we replied no individual checks (there was no policy about this we had already checked). Bre tried to convince us the do two checks and again we said no. She then stated, "Well that's going to take a while for me to run all those checks". We were ok with that and told her we had time. Bre then exclaimed, "I don't!" (I was like wait what). She tried to clean it up by saying they were short staff. Again, we told her we were alright with it. After our order was taken we waited a while for our chef to come in. While we waited we only received water. No soup or salad that came with our 6 course meal (we finally receive this while the chef was serving us). Bre popped in every 15 min or so to refill drinks. When the chef was done and we had been served she returned with a few to go containers which she never passed out but set them over to the side and we had to get our own. She then stated she was going to run our checks, but we had to remind her if our ice cream that came with our 6 course meal. She returned with the checks and the ice cream at the same time. She states that the tip would be automatically add the to each check but when we received them it had not been added but a "suggested" amount was listed at the bottom with an asterisk beside it and she stated that's the amount that will be added but we could add more if we wanted to but not less. I ask where was that policy written about she could not show it to me. As I watched Bre take everyone's credit card I noticed before she gave the machine to us to swipe our card she was typing in something. She would look at the receipt and type. I discovered Bre was entering in what she called the automatic tip. One person wanted to pay her tip in cash, but the tip amount was added to her cc payment, another person was $2.12 short of the "suggested tip amount" and Bre said she had to pay it. We had to scrap of the rest. Bottoms line we figured Bre was adding her tip in herself and it was not required. After I paid I asked for a printed receipt. Bre kept avoiding me saying her machine was out of paper, when I ask her again she said that I could get it at the hostess booth. I asked how would they know my receipt and she said "just go up there they will figure it out!" WTH! It went downhill from there. She and I exchanged words and I tld her I wanted my tip back because I did not receive 18% service. She began telling me to have a nice day, bless you, I'm going to pray for you and God was going to bless you. Of course that didn't sit well with me and I had to request a manager. Well 5 min later a manager comes in..... not really helpful at all. But I was able to get my tip refunded. After that ordeal I fell my whole meal should have been comped. The manager did give us complimentary gift cards to come back. Oh I didn't even order fried rice. read more

Benihana - Dallas - Receipt with the suggested gratuity that I had to have the manager print for me. - Sushi Bars Near Me - Dallas, Texas

The food, service and environment were very conducive to a great evening meal for our family! Of course, the chef was entertaining and the steak/lobster meal was cooked perfectly. The tables were clean and our family enjoyed meeting new people while dining on great food. Well done, Benihana Team! read more

Salutations, I have been periodically going to Benihana at the Dallas location on Banner Rd. since the early 1980 's when it first opened, and until yesterday it has always been my favorite Japanese restaurant. It has really gone downhill since they were bought out by a mega-corp holding company called One Group Hospitality Inc. in 2024. First of all, they always had Japanese people cooking and serving in years past, and there was not a single Japanese person in visible in the restaurant. You go to eat Japanese food... you want to see Japanese people cooking. I mean REALLY... Even the tiny little Teriyaki grille in North Park Mall has Japanese people preparing the food... If they can do it... Benihana had better do the same for the ridiculous prices they over-charge. The only Oriental person I saw was a Chinese Lady who could not speak any more Japanese than Konnichiwa and seemed to feel very out of place in the restaurant. I switched to what I know of Chinese, and there-after addressed her properly. She was rather surprised, as if no one had ever done this for her. None of the staff knew she was Chinese and kept trying to say she was of different cultures. I am the sort of person who chooses to respect other cultures, and at the very least learn how to say certain things in their languages before I meet them or go to a restaurant or business where I am to deal with someone of a particular culture. I even learn how to use the proper accent and gestures. I EXPECT... To see Japanese people cooking and serving in a so-called Five Star Japanese Restaurant. The Primary Rules of Cooking: 1. Ingredients 2. Preparation 3. Timing 4. Presentation I could tell that the Nice Hispanic Gentleman who was cooking had been preparing food for most of his life, so I can't fault him for that... I am a chef as well, and I KNOW... what is required and expected of the position. A proper chef begins in childhood like I did at my age 5, and we often come from a family line of chefs and cooks... It's just in our blood, and cultural food is best prepared by people of those cultures, for they grew up with it and know it best... I have however, seen the following all too many times these days. While all the people working there were reasonably professional, no one was happy; not a single authentic smile on anyone's faces, and cosmically few (strained fake-happy looks) on any of the customers faces (and I looked at all 4 teppans in both rooms where we were and that I could see). In the case of a meal at Benihana's, Fried Rice First, Then the meats and vegetables and then the seafood. He was out of order. Furthermore, I got hit several times by flying grains of rice and even a bit of onion. I simply could not believe that after preparing the fried rice that the chef did not then prepare the meats first and then he also proceeded to put the raw chicken breasts on the teppan way too close to my now overcooked and scrawny 15USD sized lobster tail... (I Know the average lobster prices) It was the smallest lobster tail I have ever seen in a proper restaurant... While all the ingredients were of quality, they were all extremely small, more than ever before. I was insulted, He didn't put the butter on properly until the seafood was already well on to overdone, and then he totally overcooked it and even risked cross contamination by the chicken. He then thoroughly over cooked the steaks. A good steak is to be cooked first and then cut in order to keep the juices inside and to keep their flavor. He did the opposite and began by initially only lightly searing for a few seconds and then cubing the meat for cooking. This is not how it is done. The mushrooms are to be cooked with the steak and they were not, and they were terribly dry and had no real seasoning. One lady next to me ordered Her steak medium rare, and received it medium well. My aunt's steak was well done instead of the medium she ordered. To top it all off... and I SIMPLY COULD NOT BELIEVE HE ACTUALLY CUT ONE SCALLOP IN HALF TO SERVE US. They grossed over $1000 on that one table. Our meal alone was 144 USD after tax and the portions were very stingy. I have always had take-home from Benihana, and this time there was nothing but the dry, day-old rice, which was also almost cold when it finally arrived at the end of the meal (after we asked three times for it). THE END... of the meal mind you. Benihana can afford to have the right amount of food to serve all patrons. They didn't even have the steamed rice ready, and they got our drinks wrong as well. We ordered the large margaritas and we got tiny rock glass margaritas instead. The drinks were made properly, but the order was wrong. The staff also did not properly place napkins. They instead tossed them at us and made us put our own napkins in place. It was sloppy and inappropriate. Benihana's is supposed to be a five-star restaurant, but we were treated like it was a fast-food stall on a street corner. read more

Car was broken into - Had a dinner with friends and family. Had some of the worst service. Reservation was for 7:15 but we did not see our waiter until 8:15 and didn't see our chef until 8:45. Right before we got our food we received news that people broke into 5 cars in the parking garage (including mine) right next to the restaurant. Somehow none of the valet guys or anyone else "saw" what happened which is suspicious to me. This place is not safe and you'll wait hours for your food even with a reservation. read more

Kendall was truly a blessing to me and my fiance. He was very down to earth, very respectful and kind and full of kindness, he really enjoys what he's doing. He loves putting a smile on his customers face. And not to mention that his food was great!!!! read more

Benihana - Dallas - Sushi Bars Near Me - Dallas, Texas

Do not order delivery from here. My very expensive order was wrong $100 and 2 weeks later the manager still has not fixed it. The absolute worst customer experience. To top It off I told them I was treating myself because hard to cook with breast cancer. I will never ever go here or order here again. read more

We had reservations at 7:15 and were finally seated at 9:00. It is currently 9:25 and we have not seen our chef and there is no sign of food. Never coming back. read more

Been going here all of my life. Would've given it five stars up until probably last year. It has now almost doubled in price, and the quality is decreasing. Every year we go for my birthday. $300 for four people this year, and two of us didn't even like our entree. Two others asked for medium rare and got medium well. Service was also poor. Next year, I'd rather go to El Fenix than go to Benihana. Sad times. read more

It's just not good. This chain is the victim of corporate cost cutting. For $41 I got the thinnest steak I've ever seen. The pound of fried rice to make it look like a large portion with chicken had about 4 tiny pieces of chicken. The salad was poor and the soup was like bone broth with salt and two onions. If the prices weren't so high it could make more sense but don't waste your time. Go to smaller, higher quality hibatchi for less or the same money. Plus side, the staff is nice. read more

It breaks my heart to leave this review because my family and I have been coming here for years, but the reservation system is broken and is costing this location business. Overall service and management appears to have taken a huge step back as well. We had a 7:00 reservation for Father's Day, but after arriving on time we were told it would still be another two hours before we would be seated. The excuse given by the host was that the restaurant had no control over online reservations, or any way to communicate a backlog, which is absurd. If there is a communication issue between the restaurant and company handling your reservations that causes two hour wait times for those holding reservations, it is incumbent upon your management to figure out a more effective way to manage reservations, or find a new company to handle them. It's not rocket science. Don't overbook your restaurant. After being told about the wait time, I pulled up my phone and made a reservation for 7:15 at the Benihana in Addison Walk, just a couple of miles away. We were seated about 10 minutes after we arrived, and an hour and a half before we would have been seated had we waited at the Banner Drive location. Other locations don't have the ambience of this location, and I'm sure it is popular for that reason. But you guys are pushing away loyal customers by not managing your reservations effectively. read more

Great food and location, poorly run. We booked a 10 person birthday party weeks in advance. On arrival they were overbooked with over a 40 minute wait with our 8 preteen girls waiting. Not a good experience for a special day. Definitely not doing birthdays here again. read more

Just like some of the people below I curbside ordered two orders of fried rice one serving each order was scheduled to be ready at 6:28, I didn't want to be that customer so I waited 15 minutes to call inside after I had notified them I was there. The woman on the phone could not locate my order and it seemed as though she was annoyed that she got asked to do her job. I proceeded to wait until 7 pm when I had to use the restroom so I go inside and not a single GREETING when I enter. I proceeded to wait another 5 minutes in my car and the worker who brought me my food did not say a single sorry NO ONE DID ITS ACTUALLY FUNNY!! I served through college and never in my life would you ever catch us acting this unprofessionally nor allow a customer to wait for 40 minutes after their pickup time without apologizing, and our food was half the price than yalls!!! I get that you may be having a bad day or you hate your job but when people are spending their hard earned money and they get treated like that its just gross. I haven't been here since before Covid and I see it really did a number on the staff of this location. read more