A friend and I went to Benihana for their $3, $6, $9 happy hour at the bar. We started with the red plum sake sangarias and they were okay. We weren't the biggest fan of the flavor, but I'd definitely try another cocktail next time. I got the gyoza, a cheeseburger with fries, and a 4 piece spicy salmon sushi snack. The cheeseburger was great, as were the fries. The pork gyoza was yummy, I liked the dipping sauce. My sushi was just okay, it wasn't bad, just nothing special. It was still a good deal for happy hour. Our server was also great! He found a knife so I could cut my burger, which seems small, but was really appreciated. The restaurant is huge, so it's a great place for come with friends. I'd like to come back and try some hibachi next time. read more

Benihana - Columbus - Entrance - Sushi Bars Near Me - Columbus, Ohio

Chef did 0 tricks. The whole experience is for the show. 0 show. Food isn't good People do not go to Benihana to pay $50 for fried rice and chicken. They go here for the show. If you have no show, then give the customers their money back or close the damn store! This place is now trash Give me my money back! Complete waste of an evening read more

First time dining here. I was invited to join a friend and his friends for a Christmas dinner. The place was busy and the wait long even though we had a reservation. Even after we were seated, it took forever for us to even see a waitress. Once the waitress did come to the table, she took our drink order. Once again, it took forever to even get one drink. Then when she began taking our food orders, she was all over the place. Things seem to get a little better when the Hibachi chef started cooking at the table. He was fun and engaging. Unfortunately he kept messing up what we each ordered. Things just spiraled even further down. It became comical how bad things were unraveling. Even the checks were screwed up. I can't say I recommend this place. read more

Benihana - Columbus - Sushi Bars Near Me - Columbus, Ohio

Multiple lights out, poor service. Dirty floors and the food was very greasy and seemed dirty.

Ordered online today with a pickup time of 3:17, and I was still waiting at 3:50. If you're going to offer online ordering, pickup times need to be accurate. There was no update, no explanation, and no apology. On top of that, the last two online orders were wrong, and the food has been greasy and inconsistent lately. This location feels consistently mismanaged and disorganized, and every visit reinforces that. I'm done coming here. It's disappointing, and I leave frustrated every time. read more

Man, it might be time to switch hibachi spots. Ordered a double shot of Henny and it tasted straight like water. Manager said the bottle was cracked by herself... but when I went to check, there was no cracked bottle--just an almost empty bottle of Henny sitting there like I thought. They are putting water in the liquor bottles to stretch it ! Bad business practice! $40 for a watered-down shot is crazy. Then at dinner, I get half a serving of fried rice while the chef offered the other couple extra. Yeah nah, it's time to find better hibachi. The garlic butter just ain't worth it anymore. read more

Our server was wonderful , the food was excellent, lots of options on the menu, and great atmosphere.

I'm quite unpleased with my Benihana experience. This is my second time eating here and both times I made a reservation, both times they didn't seat my party until 40! Minutes after the original reservation time. Then they proceeded to forget about my table after they sat us. Not cool! Hibachi chef was nice and gregarious. Food a bit salty for my taste and pretty meh. Also, did you know they upcharge $7 if you get fried rice instead of white rice???? I want my money and time back! Don't come here. read more

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Expensive but good Ace was the nicest server and looked like miles Scott he was so nice and nonchalant he was funny. I would say he has braids dark eyes and nice fingers. He had style. I would go here anytime I'm near Polaris. Shout out Ace read more

Been here a couple of times, long waits, service very slow, no hustle from employees, not coming back.

I'm very displeased with how certain people are treated within your establishment. A customer was told to put her baby's stroller near the flame that's used to cook the food! Unacceptable Oh and she was told that they needed to make space for 3 people who weren't in their party... what the heck? I usually love Hibachi restaurants but I definitely won't be frequenting this one read more

This is the place to go if reservations are just a suggestion. Management was rude and basically had no apparent training on how to manage her disposition. It's as if she was doing us a favor by letting us eat there and we should have been appreciative. Out waitress was very personable as well as the chef. The food was good once we finally got it. Super disappointed, will not be returning. Was my dad's first time eating there. We used to go as a family to Genji's and unfortunately they closed. Thought we might have found a replacement. But I was sadly proven wrong. read more

first of all the service was below par. The place charges way too much for the accommodationa. tables were over crowded and place is way to noisy for what they charge. I suggest if parents have that kind of money to spend on kids then maybe Benihana's should put the kids in only one section and then the adults would not have to be interrupted by children yelling and misbehaving at dinner. food was good till drink landed on grill from kids throwing at one another. Our bill was for 3 of us $354.00 without the 70 dollar tip we left for the cook read more

Waste of money! All around Fail! I ordered the half chicken half shrimp. Rec'd hardly any shrimp bc he gave it to the guy sitting beside me. He overcompensated with the chicken but it was way too salty and couldn't eat it. All of the food was over salted. Service was horrible. Never came to fill up our waters. My husband had to get up and go get a waitress. And then had to wait 15 mins for our check!! I could have gotten over this but there was no entertainment factor. He did the onion volcano and that was it.i felt bad for the family with two kids. read more

Still nothing great, all the appetizers were bland, portions pretty small. Now it appears there is a $6.50 up-charge for each fried rice. A kids meal for a 3-yr old was 28.00. On top of the price and lack of value, a bunch of vehicles got broken into in broad daylight when we there there for a 5pm reservation. Genji-Go is just as tasty if not better for 20% of the cost. read more

Good- atmosphere Not so good - I ordered the Sunrise Scramble with spinach and cheese. The scramble was over cooked and dry. Coffee was ordered, but waitress never returned to refill my mug. Potatoes were cubed and just ok. Waitress disappeared after we received our food, and we never saw her again. We sat when finished, waiting for her to return with the check. Waited about 15 minutes, then I got up to look for her, talked to another waitress who wasn't sure where our waitress was. About 10 minutes later, she showed up with our checks, then we had to wait at least another 10 min for her to check us out. The restaurant was almost emptied, as it was near closing. I also visited the ladies restroom, and there was no toilet in my stall. I will most likely not return here. read more

Food has always been fine for what it is. However, the service is hands-down, without question, the WORST SERVICE I have ever had in my life at any restaurant any where. read more

Not even a glass of water! Looking forward to a Christmas celebration with my family at Benihana. Made a reservation, got seated and then nothing. After 45 minutes of asking, waiting and frustration, we walked out. They understaffed and did not bother to even acknowledge us. I am not in the food service industry and cannot tell them how to run their business. As for me, I will not be back nor my family. They really don't give a damn about their customers. read more

I have been to Sukura many times. I can honestly say that I have never had a bad experience! The overwhelming majority of my Mother's family lives in Calif. and I have family in Seattle, too. I lived in Cali for years. All of that to say I am very selective about Japanese and Mexican food. One of my faves at Sukura is their bean sprouts. They are never over cooked! I am going this Saturday, and looking forward to it!!! read more

Service was terrible and wait times were way worse. Do not recommend at all. Hostess and bartenders consistently glaring and dismissive when asking on wait time and being seated. read more

Second and last time eating here. Beyond disappointed. Had 6:30 reservations for party of 4 to celebrate a birthday. Was told they were running behind and we would have a 25-30 min wait. At the 30 min point, one of us checked with host and was told that they canceled our reservation because we never checked in! When seated, it took so long to get acknowledged by server that we got up to get drinks at the bar. Then, she kept bringing our appetizers, salads,soups, without clearing any bowls. Chef was decent. He was chatty but not much of a show. Only reason why I gave more than 1 star was that the food was still pretty good. Getting drink refills took forever. Was seated by an exit door with an alarm intermittently beeping the entire time. Lastly, it was to celebrate a birthday which we mentioned at time of reservation, to the server and the chef. Was never acknowledged. No singing or special dessert. Then we were excited to get our "photo" at the end. Server took multiple photos and couldn't figure out how to print. Will never come here again. read more

Happy Hour Is the Way to Go! Let's be honest, the landscape of restaurants from our childhood is changing. Gone are the days of American fare when Red Lobster, TGIFridays, Bennigans, and Olive Garden were rights of passage for you becoming an adult. Benihana is in that group and I would love for them to not be. Benihana brought my high school and college self the experience of hibachi grill without the danger of me venturing into unknown neighborhoods at night with my friends. This restaurant brought the experience to all neighborhoods and exposed me to a different culinary culture. It was a flex to work there when I was young and several birthdays, retirement parties, and baby showers started here. Look - it is different. There are younger servers, flustered managers in the generational divide, and diverse trained chefs now. That is a mixed bag. But bear with me and the restaurant to get a happy hour meal for two with $24 of sushi (4 rolls), $9 shrimp tempura, $9 sangria, and $9 large sake for a total of $64 dollars with tax. Can you go there for a few rolls and a sake? Yes. Is the food still good. Yes? Will it take patience at times? Yes. But so does Americana. read more

Chef Rocky was the BOMB.com!!! And Jeremy knows how to make an excellent drink!!! How an AWESOME experience!!! read more

Benihana - Columbus - Sushi Bars Near Me - Columbus, Ohio

Worst experience I've ever had at this restaurant. They were understaffed, so we waited over an hour for our Chef to arrive at our table after we placed our order. At one point, I nicely told the manager we'd been waiting over an hour for our chef and asked if she had any idea when he would arrive. She was clearly annoyed by the question and said she'd find out. She returned later and told us it would be less than 10 minutes. (it wasn't). No apology; no explanation; just annoyance. We were out for my son's 13th birthday, and from the time we arrived until we left was almost 3 hours. We were not planning on that long, and every one was starving. Given how much their prices have gone up the last few years, the poor service, and the manager not really caring, I doubt I'll be going back anytime soon. read more

Absolute trash, manage your restaurant better. Who taught you to combine walk ins with reserved tables? What's the point in even making a reservation. Terrible business practices, telling someone to put their baby in front of where an open flame will be so you can prioritize your walk ins. SHAME ON YOU. read more

I was really excited to visit because it was my first time doing the hibachi grill ever. I was prepared for a good show and good food, especially because I was coming to celebrate my birthday. I made a reservation and noted that it was for a birthday. I brought my coupon to spend and the reservation was for a Friday. I later learned that they don't take the vouchers on Friday, which was my fault for not seeing the fine print, but it definitely started the experience off bad. Our reservation was for 6:45pm and we finally got seated at 7:01pm. After being seated and ordering, we waited over an hour and a half for our food to be started. We left the restaurant at 9:20pm, we were there for 2.5 hours! Once our chef started cooking, we didn't get a full show because they were running so late. We missed out on the fire that we saw every other table get and that made the experience lackluster. I'm not sure if they're required to do all of the show, but it was just us watching the chef cook, which was slightly awkward. Our server was so busy, they barely checked on us. We didn't even get some of the courses we were to get and didn't get our water refilled until the very end of the meal when we were about to leave. The food itself was bland without any of the sauces and for the cost of the entree and experience, it was over priced. For the cost of what we got, it was truly not worth it. Every other table seemed like they had fun, it was pretty loud and lively. Our table was quiet and it was hard watching everyone get seated after us and eat before eus and get a dynamite show. We didn't get anything we were expecting. I understand it was a busy night, but it was a terrible wait even with a reservation, and service was super slow and not attentive. Though all staff was nice and treated us kindly, it was still a terrible experience overall. Some people at our table had to leave before we got our food due to the wait and I don't blame them. There was also no offer to comp or makeup for the wait, but we probably won't be back. This expensive experience left a bad taste. read more

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This was the worst experience of my life. The wait was extremely long. We had a reservation at 8:45pm and were seated at 10:00. We had to wait 20 mins for our server and then had to wait until 11:00 pm to get our food. Our chef was not into it and seemed as if he wanted to just leave. Very nice but not energetic. I understood it's valentine's day but we had a reservation for a reason and that is unacceptable. Will never be going back to benihanas. read more

They were very busy for a Wednesday evening. That being said we were seated quickly but had a little wait as they were short on chef's. They offered a free appetizer to make up for this which was great! The bartender Jeremy was great pulling double duty making drinks and helping take orders. Cazi (sp?)our chef was fabulous very personable and entertaining our food was cooked to order and delicious. Our overall experience was very positive. We met a very nice father and daughter from Mississippi it is always fun meeting new people read more

Worst place ever! Bad service plus managers even cant get it right.. very messy and not worth going.. we tried it twice and still same experience read more

Wow! We had so much fun with our toddlers! Rocky put on a great show! We would love to come back again soon! read more

Benihana - Columbus - Silly hats - Sushi Bars Near Me - Columbus, Ohio

If I could give this place zero stars I would. The service was absolutely terrible. I walked in and stood at the door for at least five minutes... Then I walked around the corner to be sat at the bar. There were dirty glasses all over the bar, there was nobody in the area, except for what seem to be the bartender with her hood up on her phone sitting in a booth. Finally, after at least 5 to 7 minutes, she came over to my table and asked me if she can get me started with anything. I asked her for water, she then asked me if I wanted an appetizer and I asked her for a menu (which clearly I didn't already have) she rolled her eyes, went to grab the menu and slammed it back on the table. Who in their right mind would stay there, spend money, and receive that type of service? As someone who is in the service industry, her attitude, the cleanliness and the service was absolutely terrible. How they're still thriving... I have no idea. But to roll your eyes at a customer after they asked you for a menu is ridiculous. The crazy part about all of it is I had a $30 gift certificate for my birthday, which I planned on celebrating there... After she slammed my menu, I walked out because I do not want that kind of service. I did nothing to her to deserve her attitude. Rule onein the service industry don't allow whatever is going on outside to affect you inside. If you're curious, which bartender I'm talking about, it was the short black girl with braids, a crop top yoga pants and a red Ohio State hoodie on. read more

This Benihana location is terrible! Today, we had a reservation and waited 30 minutes, before being told that we would have to wait at least another 20 minutes to get our table. If they knew we would have to wait this long, they could have said this up front so we could have snagged a table in the lounge. After being told we would basically have to wait an hour for our table despite having a reservation, we head to the lounge and they were now too crowded as well. The waiter basically came over and said, "I'll get to you when I can because I'm slammed". We ended up leaving. On another visit we had prior to this (with a reservation), we had to leave because they did not have a chef and said we would have to wait. On yet another visit, we booked a reservation to eat in the lounge to try to avoid a long wait, and service was SO painfully slow. I will never return here. It's a shame how terrible this place has become. We used to come years ago and always had a great experience. Don't waste your time now. I would give it a negative star if I could. read more

March 9th visit/OpenTable reservation I'll start off with the positive: This review would be a one star if it were not for chef Devonte. If your brand could clone him, it might be saved. He was the most personable, professional and hardworking person I have encountered in service in quite sometime. Not only was he amazing at what should have been his ONLY job, preparing our food with flare....he was also covering for our absolute useless and borderline rude server. Devonte had to stop what he was doing more than once to go back to the kitchen to track down the food for the kids at our table, because the server just never brought it out and never bothered to come check on anyone. No chef at a hibachi restaurant should be playing server and busboy on top of cooking the food and entertaining the table. Which Devonte by the way, put on a masterclass in! My husband and I were sat at a table with two preschool age children and they were slight scared of the fire and hiding in ther parents and grant parents laps, by the end of the meal they were smiling and saying "yes chef!" "thank you chef". The only way I'd set foot back in this place is if I was promised he'd be my chef. Now on to our server. I don't know her name. Not because I don't remember, she never told us. We had to ask her for basic things like glasses for the $10 liter of sparking waters (which we were over charged for because we weren't brought out all them) the glasses were filthy. Wine bottle came with no glasses, and no chiller for the white. My single glass of wine came out AFTER the chef started cooking out meal. As did our appetizer. We sat and waited at our table for the chef for 45!mins (we honestly were sat too early and there's not enough chefs. You can tell by how many empty tables there are vs how many people are waiting.) and I couldn't get a glass of wine before the chef started cooking?! And then when I did get it...there was a gnat in it. By that point I was thirsty and the server had never come back. It's ridiculous that I had to tip on a $200 meal for 2 people for the most ridiculous service I can imagine from a server who couldn't even bother to bring a clean water glass. My ENTIRE tip should have gone to Devonte. He was doing multiple people's jobs with a smile and joy. He was the one who apologized for everything and tried to make all better before I even saw some things were wrong. He deserves a raise, and probably should be management, he's the only reason the entire brand isn't ruined in my eyes. read more

Made Birthday reservation for 7:30 for a party of 8 originally. Lost 2 people but still arrived 15 minutes ahead just to be prompt. Understanding that sometimes bigger parties won't be seated immediately. Was a wait however our hostess was very pleasant and made accommodation for our cake to be placed in the back while we enjoyed our dinner. Our cook Chul didn't speak English very well however he was kind and did his best with all of our à la carte orders. Overall we enjoyed our celebration together! read more

Benihana - Columbus - Sushi Bars Near Me - Columbus, Ohio

So, the food is good, but let's get into the wait time!!! Even with a reservation!!!! We had a 7:45pm reservation and did not order until after 10pm. Boy did it take the whole evening away. The chef appeared tired bless his heart. His volcano was so tired. I haven't been eating carbs and the waitress told me would get in trouble for doubling my veggies and not giving me rice. We were willing to pay an upcharge and the answer was still NO! It has room for growth for sure! read more

I always love a good Japanese steak house. I usually go at lunch time but since I had a 30.00 of coupon went for dinner. It was slow which was fine for me because I had a table to myself. The chef was really nice and the server. I ordered the Hibachi Steak and Chicken which comes with soup, salad, vegetables, shrimp appetizer and rice. If you want fried rice it is extra. Everything was cooked perfectly and it was really good. read more

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Chef Rocky and King Jeremy were amazing! We laughed and enjoyed amazing food! I highly recommend the diablo seafood dish! So good in your mouth! read more

Don't expect them to seat you when your reservation is, manager is extremely rude to staff and customers. chefs rock but management needs replacing! read more

Update: If look at all of the reviews, the business representative will point you to an official Benihana website to submit more feedback about your visit. This website and comment is 100% a way for them to look "better" to people reading reviews but it has been a month since I submitted my feedback and have received no response. This place does not care about customer service at all. Save your money and don't go here. Growing up in Texas, going to Benihana was always a special experience that always lived up to the expectation. Unfortunately, this location is not up to the normal Benihana standard by a mile! I decided to get together at Benihana with my friends for my birthday. When making the 6:30pm reservation, I did put in the notes that it was for my birthday. Immediately when we arrived, the hosts were not nice and barely paid attention to us. The restaurant also felt very cramped and unclean. When we were finally sat, the waitress asked if we were celebrating anything and I mentioned it was my birthday. When we ordered, I took notice of the $7 upcharge for fried rice & the fact that my meal came with 6 courses (including hot tea and ice cream). When the chef came, he asked AGAIN if we were celebrating anything and my friends answered for me and he asked if I was shy? No. I'm just tired of telling you people it's my birthday. He then proceeded to make inside jokes with the other chefs that were cooking and completely ignored us. Right after we finished eating, the waitress immediately came over with our bills to pay when we were actively eating. She then asked if we needed anything else and I mentioned that my meal came with ice cream still (didn't even bring up the fact that our whole table was supposed to get the hot tea we never got). She then proceeded to be annoyed that I wanted what came with my meal and asked if they "really needed to sing happy birthday to me". Safe to say this was the worst birthday dinner experience EVER and I will never give this Benihana my money ever again and I suggest you don't either. Save yourself the regret, please. read more

We made reservations for 6:30pm, but didn't get seated until 7:30. So know that at Benihana a reservation is actually just putting your name on the list. All parties that were waiting made reservations but no tables were ready in a timely way. The server took at least 15-20 minutes to do each step of the process, I had to ask him to take our orders. They didn't start cooking until 8pm. This process took forever and the server acted like he was SO busy. He was helping clean off tables and sweep instead of get us our drinks. It was absolutely ridiculous. The saving grace was Chef Austin! He saved it for us. This was for my son's 21st birthday and we've waited an hour and a half to see the chef cook food. I was incredibly upset about this. Chef Austin saved it. His sense of humor had the whole table engaged with his cooking. He talked to us, joked with my son and his friends, and even my 7 year old loved him. Once the food started it was a great experience. I understand that we can't rush how long it takes to cook food, but we were so far behind schedule and had plans after dinner. Our meals came with ice cream but we were so ready to leave that we asked for checks and to go containers. After another 10-15 minutes and the server explaining how overwhelmed and busy he is for the third time, he went on the explain how difficult it is to split up a party of 9 into 3 checks, even though we explained it to him 3 times. The manager never came to any of the tables to ask how our food was, experience, nothing. He was basically a host and doing Togo orders. Horribly managed restaurant and SO EXPENSIVE. Chef Austin if you see this; you deserve to be at a better establishment. read more