Wow, first of all, I am writing this review from the perspective of a woman cyclist who has only experienced the oppressive male patronizing energy at every bike shop I have ever gone to *cough* MIKES BIKES *cough* and this store was THE FIRST TIME I felt respected as a person by male bike shop owners and mechanics. Nick made me feel so comfortable trying out the gorgeous Surly bikes they have. Not once did he make me feel uncomfortable for asking questions, or treat me like I was subhuman because I wasn't a man wearing all spandex riding a full carbon bike. Erik and Nick stayed late to help me ship my bike back to CA because I couldn't live one more minute without my new Surly Straggler!! These dudes (and my wonderful husband who is also a gravel boi) helped me discover a whole new side of cycling; one that involves reconnecting with your childlike excitement for exploring, where you're not riding to impress anyone, you're riding to have fun and stay true to yourself. These dudes are amazing. Lady cyclists- head here for unbeatable customer service and life long support with your bike purchases read more

Bend Velo - Outside their store with my new rig - Bike Rentals Near Me - Bend, Oregon

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Low-key no pressure shop with top quality bikes and components. I couldn't have had a better experience buying a bike assisted by both Eric and Bob. I'd ride the bike, they'd adjust it for me. I'd ride the bike, they adjust it for me again, and so forth until it was perfect. Nothing but smiles--and I got a great bike in the end. Love those guys! read more

Eric is knowledgeable and very welcoming. I just moved here from New Orleans and he answered all my questions about the bike I brought in. I will be going back once I'm ready to upgrade to another bike. He offers the best value that I've seen read more

We were referred to Bend Velo by a friend who does a lot of biking and we were not disappointed. Eric (owner) was outstanding! We were looking to get our electric bike journey started and after taking the time to listen to our goals Eric had us test a few bikes from his selection that he carries. He patiently talked us through different types of frames and sizes that would match our body sizes. After we left Eric went to work on finding us the best deal he could and soon emailed us with some options. About a week later our bikes arrived and we went to pick them up. Again, the time and patience both Eric and Chris (mechanic) took to explain the features of our new bikes and the nuances of being first-time electric bike owners was much appreciated. We'll definitely be back! (Oh, did I mention the free yearly tune-ups that came with our bike purchases?!) read more

Found this shop on Haibike's website. I was looking for an entry level eBike for my wife. Inventory due to COVID-19 is at an all time low so we were lucky enough to find a model in stock that might work for her. They were courteous and informative on the phone so I dropped by this out of the way location to check it out. Both guys (sorry I'm bad at remembering names) that work in the shop were very helpful and set up the bike so my wife could go for a test ride. One positive thing about the 1st street location is a lack of car traffic so it's safer to test ride a bike. They made adjustments to the seat and handlebars to make it more comfortable to ride. Due to the good service and promised lifetime continued service we decided to purchase it from them rather than online at a slightly lower price. Thanks again and I would recommend checking this shop out if you are in need of a bike or service. read more

Bend Velo - Wife gets her 1st eBike. - Bike Rentals Near Me - Bend, Oregon

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This shop is awesome. I brought in a bike for a wheel true and they tuned up the bike without asking, adjusted my dropper lever, and added new cable crimps. They got all this done in a day, and only charged for the work I had asked for. this will be my go to shop in Bend read more

I just went to Bend Velo for the first time on Monday and ended up going back twice in a couple of days just because it's so cool. The shop has a really cool concept. The take good old frames, strip, paint and put new or high quality parts on them. Basically a new bike for way less than a brand new bike costs. I think he also does some customizing of bikes. They are also starting a bin or "boneyard" section of the store in which you can dig for used parts out of bins (AWESOME!!!). I am not a plug or a friend of the owner or anything like that. I just happened to ask someone about parts and they referred me to Bend Velo. I purchased some parts from him and he made SURE that I was happy with them. Some places don't give you a guarantee at all but this guy did. He really customized the customer service. Highly recommended for used parts, new parts, and repair of bicycles. read more

I had an awesome experience ordering a Surly ECR through Bend Velo. Being based in Boise, ID, ( my lbs is temporarily closed) I ordered the bike over the phone and Eric and Chris were incredibly flexible with me living a state away. I'm just getting into biking and I know that some bike shops are intimidating to newcomers. However, I felt completely welcome and comfortable working with Bend Velo! They made the process easy and enjoyable and I will definitely be going through their shop again. read more

I called Velo for a repair and to add some accessories. They were accommodating to my schedule, as I needed to pick up the bike when they were closed. I was very please with the workmanship & will be returning. I'm not an experienced rider and sometimes feel that those in bike circles can be snobbish. It was NOT that way at Velo - they had excellent customer service & were down to earth. I was very excited to get home and ride! I'll definitely be returning. read more

Bend Velo provides an old school nostalgia with modern application when it comes to bikes. By far my favorite (out of the dozen or so) bikes shop in Central Oregon. Not only is their brand of Livingston bikes awesome, but they also sell parts (new and used) as well. I find myself stopping in weekly to grab some used parts are to simply talk with Eric or Tory about cycling. Highly recommend. read more

Spoke broke on my roadbike and spur of the moment dropped in at Bend Velo. They immediately said they could help and began working on replacing my broken spoke. GREAT CUSTOMER SERVICE! read more

Always love going into this shop and talking with Eric. Was converting my cross bike to a town cruiser and found everything I needed, plus lots of good advice. read more

Best bike shop in Oregon! Their enthusiasm for bikes and seeing us happy was unmatched. We were in town for work from Portland and after a month of fruitless shopping these guys went above and beyond to special order my wife the bike of her dreams after test riding and tweaking a similar one a dozen times until it was nearly custom. They stayed late to help us narrow the search and were able to deliver the bike the same week with only hours to spare until we had to go back home. It was great to watch the community of satisfied regulars streaming through the shop l. You could tell the owner and mechanic built their customer base on love for the lifestyle and pure charm. Thanks guys!! read more

I purchased an E-Bike on line and had a little trouble getting it assembled properly. Even though I didn't purchase from them, they were very accommodating and reasonable. While I am a lifelong Bend resident and had purchased bikes from other shops, the shops would not help me as this bike was not purchased from them. Very highly recommend this shop! read more

Stopped to see if I could get a tire fixed. Eric (owner) said - no problem. He had the tube replaced and tire back on the bike in no time. Shop was very clean and tidy, everything (including tools and equipment) had their place. Another customer came into the store while I was waiting and was looking for a pair of wire cutters, probably not something you would think to look for in a bike shop. Sure enough, a pair was found. Two happy customers left the shop with a very good feeling about Bend Velo Bike Shop read more

This is a great local bike shop! We were visiting from out of state and my daughter had been needing a new bike for a while. None of our local shops had anything due to supply chain issues, so we stopped by this little place. We received amazing service, and the new bike is perfect. It's a hand-made J. Livingston, and the owner helped us get panniers size it perfectly. We could not be more satisfied :) read more

This was a GREAT little bike shop. We weren't there to buy or rent, just questions for bike routes. They were great, very informative, very helpful, very knowledgeable. read more

My wife and I were on a bicycle tour around Oregon and rode through Bend. Oregon was experiencing many wildfires and some of our planned route was closed due to fire. So we dropped into Bend Velo just to ask for advice on routes to take as alternatives. They were obviously busy but took time to explain our options and even huddled over our maps to help us understand. Very kind and informative owner and employees. The shop also looks like a real bikers shop. Not some silly froufrou shop that sells overpriced clothing and boutique-brands. It is clean, comfortable and they seem to know what they are doing. read more

I went to Bend Velo to get a custom bike built. They offered to customize a bike that was already built up in the shop (basically get the frame and swap around parts). Wanting to know more about the bike I was about to spend $700+ dollars on, I asked one of the workers (Tori) what it was. He said it was a Cinelli. Not knowing anything about bikes, I wrote that down and looked up Cinelli's once I got home. Cinelli's are top-of-the-line italian bikes and are very expensive. Now I believe that I am getting a great deal and go back to choose which color I want to get the frame painted. As I'm talking to Eric, the owner, I mention Cinelli and he is quick to correct that I am purchasing a Torelli, a much less expensive and less sought-after bike. At this point I'm a little disappointed, but still excited to get my bike. Eric tells me that the bike will be done by that weekend and that he will call me. The weekend comes around and no call. So I wait until Tuesday (their next day open) and go into the shop. Still no progress on the bike. "The powder-coating shop next door has not gotten to it yet. But it should be done by Thursday. We'll call you." Thursday comes around and no call. So I go back into the shop on Friday. After waiting almost two weeks I am definitely irritated and tell them to just leave the bike the way it was without paint and give it to me. But at this point they had just sandblasted it that morning. Eric takes the frame out to show me that we can't go back to no paint at this point. Definitely frustrated, but relieved that the frame is halfway done I tell Eric that I want to be double-sure that I'm picking the right color and that I will call the shop before it closes that day to confirm or change my original color choice. Two hours later I call back to confirm the original color and am told that it will definitely be finished by Tuesday and again that they will call me. Tuesday comes around and knowing that they aren't going to call me anyway, I walk into the shop expecting to see my bike either finished or being put together with the last few parts. I wasn't so lucky. Tori explains that because I took the bike out after sandblasting, they have to do it all over again and then he tells me that it will be done on Thursday!! Then he says, "Thats just the nature of custom bikes, man." I'm sorry, but that is just the nature of not caring about your customers. After leaving to blow off some steam, I go back in and talk to Tori about how ridiculous this has become and how I just need my bike. During the entire conversation Tori was defensive and belittling, showing no compassion towards having me wait two weeks past the original date of completion. He even denied calling it a Cinelli and blamed that on me (now how can I hear one Italian word that I had never heard of and confuse it with another Italian word which just happens to be a company that makes much nicer bikes, that I have also never even heard of once in my life)! So I then ask for him to compensate me for all this elapsed time. Tori just scoffs at that idea, so I ask for my $200 deposit back and leave. Not once have I gotten a call from Eric, the owner, wanting to work anything out or amend the situation. These are people who obviously couldn't care less about their customers, and care more about a dollar than their reputation. I highly recommend avoiding Bend Velo. read more

Exactly what I was looking for in a bike shop. Good quick service, reasonably priced, and no bs. Treated me very fairly and did the job without trying to sell me on anything I didn't need for my old bike. I'm not the biggest bike enthusiast, so it was great to hear him explain how he would fix my problem. Definitely going back in the future. read more

I was in Bend for several weeks this summer and one of my missions while there was to get my townie bike spruced up. I'm so fortunate to have stumbled upon Bend Velo. They arranged to have it powdercoated and even found a welder to put some pieces onto it so that I could get better fenders. Now I've got what I think is one of the sweetest rides around and these guys made it easy! Prices reasonable too. read more

Awesome shop, the owner is really nice and cares about his customers and enjoys what he does and it shows. Prices for repairs were fair and competitive and the work was done well and quickly. I'll definitely be back. read more

I'm a bike nut. That means I go to a lot of different shops in a lot of different cities. Bend Velo is one of the best. The owner, Eric, is truly passionate about bikes and is happy to keep your old clunker on the road or to build your dream ride. He and the head mechanic Tory helped me convert my townie bike from a single speed to a geared bike. They also built me an incredible custom 29er mountain bike for a very reasonable price. Always the best service, always honest. And they always have really good coffee on tap. read more

Erik has gone above and beyond to help me get set up with my electric bike. I love my mundo bike as do my children who get to rude in style with me. Everyone at this shop has been so helpful and I always feel welcomed. I highly recommend bend velo!!! read more

Bend Velo is a genuine Bend bike shop. They have a very cool inventory and have great staff!

These guys are amazing! I don't speak "bike" but my husband is an avid cyclist. He wanted a new saddle for Christmas, but Velo didn't carry the color that I was pretty sure he wanted. They talked me through the options, and didn't make me feel dumb at all :) They ended up opening an account with a new vendor in order to get exactly what I wanted, kept me updated on the status, and got it to me by Christmas.....this is an AWESOME bike store! read more

Eric really knows his stuff and is a pleasure to work with. I always go to him to learn about the best bike for my needs. He recommended the perfect bikes for my 3-year old twins and sold my wife one of his gorgeous, environementally friendly J Livingstons. He also sold me some sweet wheels for my road bike. He will always be my first resource for new bike gear! read more