I've ordered it twice and it's been pretty great! Their food is fresh and feels genuine, fair meat to other ratios, and great portions with solid pricing. read more

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Great service. Decent food. I'm just picky as I come from Little Saigon in OC in California, but my brother who lives here says it's the best Viet place already in Guelph. My congee can be a little tastier but nothing the savory crispy donut thing can't fix. Our fried rice is a little salty so Mom had to add some steamed rice to mix it in. However, the tofu sour soup was perfect for vegetarian and the wonton soup was great. My parents enjoyed their vermicelli dishes. read more

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Porkchop rice was really good. Portion was big. The pho wasn't bad, the beef was cut fairly thick - which was disappointing. The pad thai was pretty good as well. The curry lamb vermicelli bowl was great, we really liked that. The atmosphere is nice. There were a few flies around the dining area. read more

Ben Thanh Restaurant - Vietnamese Near Me - Guelph, Ontario

Haven't had pho for quite a while due to COVID as I just couldn't see getting it for take out. As things have relaxed somewhat, I decided to stop in to Ben Thanh for a bowl. Ordered the rare beef with tendon pho with some crispy Vietnamese spring rolls as an appetizer. The spring rolls were a bit oily, could have been drained for a bit before sending out. As for the pho, it's probably the worst bowl of pho I've ever had. The cook has no Idea what he's/she's doing. Takes a dry cake of banh pho noodles puts them in a bowl with the beef and pours the broth over to cook the whole lot. The soup came out with the noodles still hard on the bottom in a clump with the "rare" beef cooked like leather. There was so much in the way of noodles they sucked up all the broth and made it cold before serving. When Inquired as to the soup having no broth I was told maybe next time I should order less noodles. I indicated that their likely wouldn't be a next time. I would usually order a taro bubble tea to go, but as they couldn't make a bowl of pho, I didn't think they would be able to make a taro bubble tea. So wouldn't recommend and not likely to return. Oh yea just an FYI they don't serve complimentary tea anymore. read more

Ben Thanh Restaurant - Vietnamese crispy spring rolls - Vietnamese Near Me - Guelph, Ontario

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Horrible service. I do not give 1 star ratings unless there's a real need but in this case it's a must. I've ordered takeout here many times because my kids enjoy their bubble tea and their Cantonese chow Mein is jam-packed and pretty good but customer service means a whole lot to me when it comes to where I give my business too overall. There is one lady that's often up front that never says anything when I enter even when I'm just standing there waiting to be served and when she finally does, she gives off a lot of attitude. This happens all the time. I'm not sensitive to these things but it's hard to miss. It will be the last time I come here unfortunately. read more

The food here is average. Their rice plates are not very authentic tasting and are slightly oily. Their pho is pretty good, but are on the pricey side compared to other Vietnamese restaurants. Their crispy chicken wing appetizers don't taste like they are seasoned AT ALL so you really need the sweet chilli sauce, which they usually forget to give you. I ordered the mango bubble tea, which had very little mango flavour and tasted almost soapy. The servers here are nice, but lack training. They constantly bring the wrong dishes over and mix up my orders. Overall I wouldn't come here for authentic tasting Vietnamese food, but I've had worse. read more

Ben Thanh Restaurant - Mango slush bubble tea. Had very little mango flavour, and tasted soapy. - Vietnamese Near Me - Guelph, Ontario

Nice ambience. More upscale than other Vietnamese restaurants. They also serve Thai. One of the best options in Guelph, I think. I quite enjoyed the seafood noodle soup. Very tasty. I think their large is more usually referred to as a medium. No matter, I was full afterwards. We also ordered the fried ramen noodles with seafood. A tad greasy. Still, my Dad while not a connoisseur of Vietnamese food seemed to enjoy them. They served hot tea in large mugs which was a nice change. I would have given them four stars if I weren't sitting next to a tower of foam take-out containers and plastic bags. So typical of Asian restaurants, indeed too many others --absolutely no regard for the environment. Ugh! So if you're going to eat here, we'd recommend eat-in! read more

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The atmosphere of this restaurant is elegant and romantic. It was pretty empty at 3 pm. My friends and I went to eat in this restaurant and since I'm allergic to shellfish and a vegetarian for a month. I thought they could accommodate me. Alas, they apparently blench the seafood with the vegetables in the same pot and refuse to boil my veggies in a different pot. We could not eat there. Luckily we asked the right questions otherwise I would be dead. read more

Lots of selection here with a menu that ranges from Vietnamese cuisine (pho, vermicelli) to your Thai dishes (pad Thai, curries) and even some Chinese choices (congee, fried rice). We came here overwhelmed with what to order and made a point to come back to try more. The prices are very reasonable although the pho is a bit pricier compared to the average Vietnamese restaurant. Ordered the pho special which comes with a bit of every meat. The soup was lukewarm at best and a little bland. Despite ordering the small, there was plenty of noodles and meat although I wished I had gotten a full beef ball instead of half. Unlike traditional Vietnamese restaurants, they provide a dish of hot sauce and hoisin sauce for your dipping needs. Overall, the pho was mediocre. Vermicelli dish was well worth it in my opinion. Very filling and the spring rolls were good with the perfect crunch. Spring rolls as an appetizer comes in two and they provide lettuce and pickled vegetables with it if you prefer to wrap the spring rolls instead of eating as is. Also got the summer rolls to start and these weren't bad. The peanut/hoisin sauce it comes with however was really thick and not very good. They also offer a large selection of drinks and not just your typical bubble tea. Grass jelly with basil seeds was so good and perfect for the hot weather. Some hits and misses but due to the large variety they offer, that's to be expected. Would come back though as there's some stuff you can't really find in Guelph. read more

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I've ordered from here while I was at work, and gone into the actual place once. I will scream it from the rooftops. This Pho. Is the best pho IVE EVER HAD. I have to admit, I was really not loving the amount of time it took to order and get the waiters attention, but the food made it worth it. It's relatively inexpensive, and you can order out. For sure coming back here read more

Had the Vietnamese Spring rolls, Melon Bubble tea, and a Beef Pho Bowl. Always get the XL and take it home. Great consistent meals. Disappointed they have stopped providing small plates for you to eat your apps on. Service is quick, bathrooms are clean. Seating is comfortable. Love that they separate your noodles from your broth to take home. Will be back! read more

Ben Thanh Restaurant - Vietnamese Near Me - Guelph, Ontario

I am frankly pretty disappointed with this place. Their typical vietnamese food (Pho, Vermicelli, rice wraps) is okay, but they have delved too deep into the cuisines of other parts of Asia. They have made a huge mistake in trying to provide all of this variety. Chinese, Japanese and Thai are just a few more types of food they offer. This isn't a terrible thing right off the bat, but what does make it terrible is the fact that they can't do any of it well! Coming from Markham, I have a lot of experience eating at great restaurants, each of which specializes in food from a certain part of Asia. I grew up on all of these foods, so I do know how they should taste. Anyways, lets get into it... This was my first time back here after a while and if I remember correctly, there wasn't a "Ramen" section before. Price wise, they are average for ramen @ around $9-$11 for a bowl. Looking through the choices, it is clear that what they serve is, in fact, not ramen at all...Bok choy, lamb skewers, stewed beef...all of the things they add in are not what you would EVER see in traditional ramen. I was so disappointed with the ramen. The noodles were all sticking together and they were very starchy. The broth was good at first, but very quickly I realized how incredibly salty it was. Though the beef was tender, it was just not what someone wants when they are ordering "Ramen". Even down to the egg, which was completely hardboiled, it was terrible. What I want when I look for ramen is an actual ramen broth (Shio, Shoyu, Tonkotsu), noodles that have a nice bite, thin slices of marbled pork and a soft boiled egg. IF YOU ORDER THIS RAMEN, please know that it is not authentic in any way. Next was the Dim sum. We got a couple of the classics like steamed chicken claws ($4.45) and Steam mince pork dumplings (~6/$4.99). Now the chicken claws were not too bad. They were quite fleshy and the sauce was pretty much on point. This shouldn't be too hard, because you can literally buy the sauce from the grocery..I'm not saying they do this, but I am saying that it shouldn't be too hard to handle. All they needed to do was cook the chicken feet correctly, which they did. The dumplings are another story. They were absolutely terrible. I believe they were trying to emulate the ever popular Xiao long bao. Usually, this dumpling is soft, and filled with soup making the meat juicy; it's an absolutely blissful dumpling. The "Siu lung pao" that they serve here is nothing like this. The dough wrap was very dry and unpleasant as if they were baked instead of steamed. The inside of the dumping was not juicy, nor was it tasty. It tasted like someone put plain ground pork in a pan, cooked it, and made it into a dumpling. Incredibly disappointing dumpling. Ben Thanh is supposed to be a VIETNAMESE restaurant but somewhere along the line, they have lost their identity. In my books, they have made a huge mistake going into all sorts of other cuisines. Ben Thanh, if I was in a position to have advised you earlier, I would have said to stay away from anything other than Vietnamese. You have now become the proverbial jack of all trades, but master of none- including your vietnamese food. I am always fair in my reviews and I take everything into account. As a matter of fact, the reason this place even gets two stars is because the staff were nice and the atmosphere is somewhat upscale. It is just unfortunate that the food they serve is so sub-par. If you know and enjoy authentic asian cuisine, you will not fancy Ben Thanh. It is simply terrible food-- read more

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TL/DR: Waited 1.5 hours for delivery - no contact from them to let us know about the delay, no contact with a manager after three phone calls, food sitting out for potentially over 45 minutes after being cooked (no one said otherwise when we brought up that concern), the briefest of apologies and only 15% off (and only because we asked and said it all should be comped when delivered 45 minutes after their original delivery time). Have loved this place for years. Ordered delivery tonight (as I have many times before) and after being told it would take 45 minutes to arrive was surprised when we had received no food, and no contact from the restaurant, an hour later. We called them and were told the driver had car trouble but was on his way and wouldn't be long (note: he left AFTER we were supposed to have received our food). No discount or compensation of any kind was offered. After another 20 minutes went by we called again, now thinking that the food would be pretty awful if it had been prepared to be delivered more than half an hour before (seafood sitting under hotlamps seems like a bad idea). With barely any apology or solution offered by the restaurant we cancelled the order, only to have the delivery guy show up a minute or two later. We then called the restaurant back (our third call!), said it was here anyway and asked that they comp the meal, given the great delay, the presumed decreased quality of the food, and the tremendous inconvenience of waiting an hour and a half for our dinner. After some discussion with his manager the young man said we could have 15% off the order. We refused and sent the food back, now 45 minutes from when we had anticipated eating with no food and a very bad taste in our mouths. read more

I tried the spring shrimp roll, papaya salad, shiumai and chicken feet in black bean sauce and my friend order Pho. The Pho taste okay, not bad and the shiumai and chicken feet are really delicious! However, the service here is very very bad. From the moment we walked in till we went out, there were 6,7 servers but they always seem to not recognizing our existent. When we order the food and I say "one papaya salad", the lady putting down my order just reply blandly "size?" with a very annoying voice tone. The restaurant was not busy and there were a lot of servers but we always have to walk up to the server to ask for what we need! Finally when we finished and ready to go out, my friend said "thank you" to the servers but they all seem like they did not hear and eventhough they clearly heard it :0000 I am very upset so I will never go back read more

1 star for atmosphere If you check all of my other reviews, I am pretty fair if not generous in my ratings. If you see a low score, trust me, you earned it. This place has just mediocre food. Been here twice already and each instance the same thing. Mediocre and generic tasting food. It caters to a more subtle western palette and that polite saying is meant to be a negative. The food taste worse than cafeteria/food court offerings. Yes, they try to have some presentation but its just that. Looks. The vermicilli bowls barely come with any bun. Portion size was way off. The pad thai sauce was disgusting. It made my tummy sick right away. I regretted trying it off of my date's plate. If you have never eaten authentic asian cuisine, then this place is fine for you. If want anything remotely resembling real vietnamese cuisine, stop by the viet resto down the street. Sorry BT, you lost a customer for good. 1 star * read more

I first ate here in 2010 and as the years go by, everything just keeps getting worse. Portions getting smaller, food getting blander and blander. Service had always been just meh. Tried the one in Hamilton a few weeks and it was worse. Would not go to this one or Hamilton unless we really have to like today. read more

I absolutely love Ben Thanh when I'm craving Thai/Viet food but am a long ways from Toronto. This chain is very well operated and offers that more "upscale" asian restaurant vibe, but with modest prices ($8-12 on average). I think this is a very nice date spot as well since it won't break your bank but has a nice atmosphere. Now, despite the fact I love Thai food, I'm allergic to peanuts which is a very common topping on a lot of things. I actually forgot to order my dish without peanuts one time (doh!) and the staff gladly took it back and they prepared a fresh one sans peanuts. The pho at the Guelph location for some reason isn't as flavorful as the Waterloo location. Maybe I just had a bad batch when I last had it but it was oily and meh. The vermicelli bowls are a great choice for lunch ! Love the bbq pork with the shrimp skewer. Its light but very filling, which is ideal for noon time eating. If you want something shareable, the platters are also very good. There is also a dinner prix fix menu that is great for sharing (if you are with a group of ladies) or for that man in your life that eats ridiculous amounts (Y) read more

The staff here are so rude. Such an unpleasant experience. Will never return. The food at Thai Express is better than the dishes here. read more

As I walked in to this restaurant I've remembered that I've been to this place before. Same arrangement and everything. Well anyways, I've ordered Pad Thai because I'm craving for some. The Pad Thai is not good As I have tried better Pad Thai in Tampa not sure what they used to attain the color of the noodles but it's not good. It's not spicy as Pad Thai supposed to be spicy in a way I guess they put chili powder that's why the color of the noodles is red. I also ordered shumai and that is good. There shumai are bigger than the rest of the shumai places that I've been. Other than that the servings are really huge and maybe that's the reason that I have to take home my left over Pad Thai. read more

I order from here a few times a month. The food is amazing! Closest thing to authentic Thai spring rolls I've had since I was in Thailand! The prices are OK, definitely match the value. The staff are friendly and the interior decor is just amazing (although I get take out most of the time). The only con is the website kinda sucks and is in desperate need of modernization and an ease of use overhaul. Try the spring rolls and the spicy beef with rice! read more

The food here was not edible and quite frankly it tasted like there were chemicals mixed in. My tongue literally was tingling after trying their seafood ramen bowl and I dont have any food allergies. I recommend avoiding at all costs. read more

I love pho and the selection of ingredients here is amazing! I try and avoid upscale places to get my pho fix but the prices were actually reasonable. Service was great but why are they playing music that I expect to see a stripper when I hear it? Wouldn't mind if the staff danced a bit tho. :) read more

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I have positive and negative feelings towards this restaurant. Decor: nice, staff: fast and friendly, however the food is hit or miss. When I went I shared dim sum, pad Thai and shrimp fried rice. I was a fan of the rice and dim sum, however the pad Thai did not taste like pad Thai to any extent. It tasted like someone just threw hot sauce all over it and only hot sauce. So if you decide to go, be weary that your food may not come tasting how you expect it. read more

I got a call from the restaurant after placing a take-out order online. The person on the end of the line said I could come and pick up my order in 15 minutes. I arrived at the restaurant after 20 minutes, and ended up waiting for another 20 on top of that because my (very simple) order was not ready. They ran out of one of the two things I ordered and didn't tell me until after I arrived. It should not take 40 minutes for fried appetizers to be prepared. When I arrived back at work and opened my order, I saw that it was incorrect (wrong sauce). The hostess (the one who always wears the work-out pants) was rude, interrupted me, didn't apologize for the wait, and wouldn't even make eye contact. NEVER AGAIN, Ben Thanh Guelph. You waste my time. read more

The service was horrible. Bad experience dining in with rude waitresses and bad experience with takeout as well. These waitresses need to take some customer service classes. The food is also tasteless. Cook staff need to learn how to cook. read more

We have given this place a few chances, it was worse each time. Happy to say there are many GREAT other Thai food options in Guelph. This place formally had a reasonable amount of shrimp/seafood in their soups and dishes. Prices have increased, seafood has decreased. Now only 2 shrimps in the large and extra-large soup. Manager/Front-end greeter Mia also needs some customer service skills. The server we had was good, just overall disappointed in the food quality and management. read more

I've been to Ben Thanh twice now and both experiences were okay. They have one of those ridiculously big menus so you know there is an immediate trade-off in terms of quality and freshness for variety. They also serve overly large portion sizes so you should plan on sharing one main or on taking home leftovers. There's one waitress (might be the head waitress or restaurant manager) who is a total star. The others there follow her lead and she keeps things moving pretty well and gives honest recommendations. Still, we had a pretty long wait both times that I was here. The vegetable pad thai is horrible - my friend who ordered it was not happy at all - it's mostly noodles and little to no vegetables; I know, because I emptied it into the compost for her. I liked the mango salad both times I had it. The other dishes I've had were only okay. read more

I liked the selection at this place and the decor is much nicer then the typical whole in the wall pho places you see. I've had few things here and I've been happy with everything I've tried. I would recommend this place. read more

We have ordered food to be picked up from this restaurant a number of times and the last 3 times they gave us the wrong soup. It happened again tonight and when we called the incredibly rude server Mia basically called us a lier and told us we needed to bring the soup back so she knew it was a mistake. I told her since this has happened a number of times before that I would like them to send the right soup over and we will give them the mistake. She said they don't have delivery service and her words were, "bring the god damn soup in and I will credit your account." She would not give me the owners name or contact information. So my husband took the soup back and we will NEVER be back to this terrible restaurant again. I will make sure to tell everyone I know about this as well. read more

Great food. Nice decor. Like the other Ben Thanhs in the GTA. Nice to have Asian in Guelph!

Worst benh Thanh of all the chains. I've given this place too many chances and every time we've been it's a disappointment. Sometimes you'll have frozen chunks of soup in your soup! Last time I went we were left waiting for 40 mins until we were able to wave someone over. They forgot our food and tried to blame the "chef" though our server never came by once to even refill water. When we left they still wanted us to pay for our food and have it taken home with us as take out. (But the food was never made? I was quit lost about this). I would not recommend this place to anyone, it is also not well kept. Washrooms are always dirty too. read more

This is my favorite Thai restaurant hands down. I have ate here countless times and I'm very rarely disappointed. The portions are large and the price is great and i love the atmosphere. I recommend the seafood pad thai, or the cashew shrimp. read more

I have eaten here a few times as I work close by now. The food is okay but is not super flavourful, and the curries can be thin and watery. I recently ordered the red curry which came with insanely overcooked eggplant which just ended up being slimy bits in my meal. The meatballs were so full of filler and therefore didn't have a very good texture or flavour. The Vietnamese spring rolls were awesome though, and I enjoyed my yellow curry. The service has been good far but the food has been quite mediocre with only one or two high points. They certainly don't hold a candle to Sombat which recently closed down, or decently prepared home-made Thai food. read more

The only reason I'm not giving this place 1 star is because I have eaten here before and I know they could do better. If I had written this review a year ago, I would have had nothing but good reviews for Ben Thanh. Their food WAS great, the service was friendly and the service time wasn't too bad... The last time I went was in December, and I gotta say.... I was disappointed. Ben Thanh USED to be my favourite restaurant, but when my family and I went, it was horrible. By the time our food came, it was cold and a tad bit stale. the noodles were soggy, the meat was burnt and hard. The service was slow even though there weren't that many other people in the restaurant. When I went before, the restaurant was packed with a line out the door and the service and food was considerably better and faster. Overall, very disappointed and will not likely be coming back again. read more

Very dirty place. Washrooms are FILTHY. You must stand in a large puddle of urine to use the urinals, and i was afraid i would get my hands dirtier just using the sink. Dinning room is dirty, floors and table legs are very dirty. I recieved a dirty plate and a wonton with a hair sticking out of it. Staff don't like to hear about issues, they were very rude. read more

Dont eat in here. I found a sharp plastic while eating my pho. And when i show this to the server, she took it to the manager and manager gave me 25% off. I thought it suppose give full refund or at least full refund of my food. But 25% off does not cover my order.. Anyways i end up paying 22.35. plastic was about 2-2.5cm long and very sharp and it was clear plastic. It seems like it is part of the edge of the plastic container. But this plastic was sharp enough to hurt(make a hole) your stomach. I was a customer for past 4 years and poor management and service, i wont go there again. I dont want to die by plastic soup. read more

Worst delivery service ever! They will tell you they called you they were there even if they didn't. They should be changing some of their staff too, too slow and poor in service and even the management, they need some complete changes. Overall, I was disappointed. read more

Terrible customer service. Miscommunication on order led to incorrect order and both attendant and manager argued they were right and did not do much to correct it other than argue relentlessly to proove they were in the right. After spending a $100 per month, they have lost us as a regular customer. Obviously their customers and customer service means nothing to them. read more

We started going there as it was close to the office, but what a disappointment!!!! The food is not consistent. Some days it tastes like chinese food and some days it tstes right. Same dish will be different from a week to a week. We stopped going there. Don't receomment it to anyone. Will go out of my way to eat somewhere else read more

Great Thai restaurant. Excellent ambience and service. The menu is amazing, only topped by the quality of the dishes coming out of the kitchen. My only knocks are the language barrier, but that adds to the authentic ambience, and the difficulty finding a parking spot due to how busy this place can get. Great spot for a casual meal or a romantic evening. read more