Served us the wrong dish (beef instead of pork), ignored our religious dietary restrictions, and never apologized.I had a very upsetting experience at Ben Thanh that I feel I need to share. I ordered the pork spring rolls, which I've had before. This time, the taste and texture were very off -- when I opened the roll, I realized they had given us beef with avocado instead. This was extremely distressing as we don't eat beef due to religious and cultural reasons. We immediately asked to speak to the manager, but instead they sent a staff member who didn't understand us and said things like "Is it good?" and "What do you want me to do?", without offering a single apology. After insisting, the manager eventually came over but continued to show zero accountability. Instead of apologizing, she kept asking, "So what will make you happy?" and tried to offer a replacement spring roll -- as if that solved the issue after we had already eaten part of a dish we never would have touched knowingly. To make it worse, she later said they had given us a discount "for both dishes" -- meaning she still expected us to pay for the one they got completely wrong, just with a small discount. I told her clearly that I would not pay for a dish I didn't order. We ended up paying for the other dish, but couldn't even finish it because it was contaminated by the spring roll. And the worst part? Not one person ever said "sorry." As a university student, I didn't go there looking for free food. I just expected to be treated with respect. But the way they handled their mistake -- with coldness, blame-shifting, and complete lack of empathy -- was honestly shocking. If you have any dietary restrictions or simply expect basic customer service, I strongly recommend thinking twice before eating here. read more

I tried the pho, fresh rolls, and spring rolls. All were excellent. Having tried a lot of pho places in Toronto, I actually preferred the pho here. Soup was nicely flavoured and the toppings were very fresh. The fresh rolls were nicely done - the peanut spicy sauce was flavourful. The crispy spring rolls were crunchy on the outside and kind of fluffy on the inside. For some reason I wasn't a huge fan of the tea. All in all, the place seemed clean and the service was friendly. Nice place for viet food. read more

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I got the farmhouse chicken and rice noodle soup, the chicken looked so delicious and fresh in the picture and what I got was so disappointing I actually said something. I am not one to normally complain about food but I would have gotten something else if I had known what I was going to receive. I did eat two pieces that had chicken on it but I felt it was over steamed and come on there's no way other people would have thought it was worth $16 for a giant bowl of pho soup with it too. It could have gone into soup vs a side of "farm chicken" The papaya salad was really tasty and my mom liked her dish. When I said something the lady didn't offer to bring another piece of chicken or replacement chicken so I ordered chicken from the appetizers instead (it was tasty) but I was not impressed. read more

Ben Thanh - Yes I ate two pieces to try it out, I am surprised they didn't offer me more chicken or replacement chicken. - Vietnamese Near Me - Cambridge, Ontario

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I stopped in to get take out because my team and I were working it late. I ordered the Benthanh special pho an the beef pho. I also ordered some shrimp roles and calamari wasabi. When you order the noodles and the ingredients are separated from the soup base. The soup base was very favourable but it leaves you with MSG taste in your mouth. The shrimp rolls were appealing but the shrimps are cut in half-essentially to cost cut on the rolls. The fry on the calamari was not good. By the time it was recieved in the take out order it was soggy and served with a wasabi mayo side. Not the wasabi calamari I expected. It didnt look like the pictures. In our total order there were three large take out bowls but only two were filled and they made a mistake on our order missing something. They were nice to fill it with an extra side order of half cut shrimp in rolls. :/ Too much msg. read more

I am changing my positive review to a horrible. I called and asked if I could have a half order of Young Chow Fried rice since 1 was ordering almost $100 of food. The woman told me, no problem. HOWEVER there is no reduction in price. NOTHING. "You order half, you pay FULL PRICE." Well nuts to that. Georges Chinese is our go to restaurant from now on. SMH. read more

This was Our go to place for Thai food and compared all other Thai food to Ben Thanh. I called on Saturday at 4:30 pm and ordered a dinner set with sweet and sour pork, chicken with cashews, a mango salad, sticky rice, and spring rolls. We also ordered the other rolls, I don't recall the name because we always order by number 501. I was told my order would be delivered in 40 min. We live about 7 min from the restaurant so we are not far. Two hours and several calls later (they stopped answering the phone) our meal finally arrived. The salad was hot and the rice was cold and not sticky. The rolls were soggy and floppy. The rest of the food was luke warm. The quality of the food has gone down since the restaurant opened many years ago. It was the best but not anymore. For the privilege of this mediocre food and awe full service I paid $50. Don't waste your money! read more

lord o lord, don't go to this place. absolute waste of money. the staff has no manners, very rude. the place is dirty, unhygenic, smelly, has flies buzzing around. the food is bland. at the time of billing, this lady was really rude and unhappy with tipping. does this restaurant don't pay these people salary? read more

Great restaurant for lunch and dinner. They have an ample selection of dishes. Beef, chicken, seafood, vegetarian, drinks and dessert. The staff is very friendly and helpful. We ordered soup, rice and a green curry seafood medley which was amazing. They have lots of room for small or large groups. I would recommend their curry selection as long as you enjoy your food on the spicy side. Go check it out and enjoy a night out with friends or family!!!! read more

Ben Thanh - Vietnamese Near Me - Cambridge, Ontario

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Checked in here last night and enjoyed a great tasting meal alongside my work colleague. Together we both ordered two types of Pad Thai, Vietnamese Spring Rolls, Thai Spring Rolls and a small bowl of coconut soup that was huge. Nice atmosphere and layout of the restaurant. Prompt friendly service. Great food. The overall Yelp rating was a very poor reflection of my personal experience. Contrary, the Google restaurant rating was very high. I recommend this restaurant and will eat there again before leaving this city. read more

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I guess this place is kind of the best in a small town... The seats were quite comfortable for a Vietnamese food place. :D the tea tasted kind of funny, I tasted somewhat salty but maybe it was some kind of special mixed? We ordered a large mango salad and it tasted soso with only few mango and a lot of cheap lettuce at the bottom. The pho noodle soups were without basil because they were out of stock. The basils could make the noodle soups tasted so much better. Also, a small plate of beansprouts were shared by 3 soups. The nuts in the dishes were with bad oil smell/taste, maybe they stored for too long or it was a bad batch of nuts... read more

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The food was great and enjoyable. The one star comes from the staff, they will give you your food and take your order like normal. After any requests you have will be ignored. There is one server in that restaurant that will help out. Over all the experience was meh. when it came to paying, when the server checked the Receipt you can tell she was frustrated because we didn't leave a big tip. She then fixed the machine to put in 15% of the bill as the tip when we had no saying and wanted to leave. Overall the food is good but some of the staff needs to be trained in customer service mannerisms again. read more

Pretty much terrible. Ordered 5 dishes. None were good. Chicken was gelatinous and the meatballs seemed less than cooked and pink inside. Rice paper wraps never brought to table but did. It matter really as we barely ate anything anyway. Avoid! read more

If you want MSG induced food and to wait an hour when the restaurant is empty for two dim sum plates. Then this is your place.

I have been a customer for a long time and am very disappointed with the quality the last couple times we've eaten there. This present takeout meal had the following issues, the spring roll included in the platter and had less meat than the bowls ordered but was $3 more the seafood Pad Thai had 2 shrimp and the meat in my bowl was, no joke 90% fat. When we phoned them to tell them of the issues with the order they did not seem interested in resolving our complaints. Needless to say we will not be going back anytime soon. read more

Ben Thanh - Vietnamese Near Me - Cambridge, Ontario

Like the food, the service is good too. Bubble tea is awesome! I dont know what they are called but the dumplings with cream cheese filling are to die for, they are soo good! They bring good sized meals, and they are always fresh and warm. Nice people, good food. read more

Ok, I'm in Cambridge on business and today it was my bosses day to pick the lunch venue... So various colleagues at the office lunch here, expected good things... + The restaurant was able to seat our party of 6 rather quickly although the restaurant was full. + Haven't decided if the extensive menu is a + or a -, hence I will place in both categories. + Free Parking? I'm really trying to be nice here... -I ordered the Chicken Pad Thai. Wow, the worst I've ever eaten. For us Americans that grew up on Chef Boyardee, imagine that red sauce taste. This is it. It was like cheap ketchup on tons of pasta. - The menu numbering system is quite... ordinary in my opinion. Cheapens the venue. - The service is subpar. Waitress brought us food and check, no chit chat no regard for our appreciation of our meal... purely business. For those who follow me, you know I don't especially like leaving mediocre reviews, however this meal in particular was bad. My colleagues seems to like not love the establishment. I give it a 2 star since my colleagues didn't loathe it as I did, therefore give it a try, stay away from the Chicken Pad Thai... xoxo, ja read more

I will never ever come back again. The seafood noodle is terrible. The squid in it is too hard to chew. The noodle is bad also. And the manager said it's normal. Ok that's fine. Don't try this. read more

Really great food with tons of flavour and large portions! The menu has a lot to offer and there are many substitute vegetarian dishes at the back. This is one of my favourite restaurants as there is an endless number of different dishes to try and the food here is extremely tasty. Prices are decent and staff are friendly, I love coming here for dinner. The place is always busy on the weekends because the food is so good so don't be surprised if you get put on the wait list. I recommend making a reservation, just to be safe. The interior is very neat and modern, although on busy nights (Fri. and Sat.) it gets noisy, which is pretty normal though, for a casual dining place. Favorite dishes are the Cantonese Chow Mein, pho 101, and the deep fried calamari with wasabi dip. Yummy~ read more

The very first time we came here at sometime last year, it wasn't a memorable experience. The rare beef on a bowl of pho tasted chewy and hard. The tap water tasted bad. Since then, we still visit this place for a quick Vietnamese or Thai meal due to the lack of alternatives, and things have been getting better. The appetizers such as spring rolls, shrimp rolls, Taiwanese chicken wings, cyclone shrimp rolls, and Tom Yum soup have been decent. The cyclone shrimp rolls were a bit too burnt though and I wouldn't order them again. The pho has improved most significantly with better rare beef and better tasting broth. I don't think they used to do dim sum and bubble tea but they have been added to the menu as well. I've also tried their green curry and red curry and these dishes taste similar to ones from other Asian restaurants such as Springrolls. The service tends to be quick and efficient. The food can come out very slowly sometimes. read more

Ben Thanh - Tom Yum Soup - single serving - Vietnamese Near Me - Cambridge, Ontario

Better than average place for Thai food. They use good quality ingredients and with a large menu you can have a new experience every visit. As others have stated the service isn't that friendly and is business like and the dishes come in what ever order the cook decides, not sure why they put them on the menu as appetizers when they come in the middle of the meal....but they are so good. Always an enjoyable experience. read more

This is fourth time coming here and we can't get enough of the amazing vermicelli bowls. We enjoyed the food, service and as appetizers as had some items from the all-day dim sum. I have never been disappointed with the foods and the price was amazing for what we ate and the quality of our meal. I honestly would recommend this place. read more

Ben Thanh - All day dim sum available. - Vietnamese Near Me - Cambridge, Ontario

This is my favourite restaurant in Cambridge. My family used to go to the tiny little start-up in Kitchener, but once this one opened, we started going here. We're huge fans of the seafood pad thai, though sometimes it's overly spicy and there's no way to really tell until it comes out. I love that it comes with shrimp, calamari and fish slices. Adding chunks of fresh fish or scallops would make it perfect! Other great hidden gems are the Pepper Pork Pot with Tofu (421), the vegetarian rolls (601) and the Cha Cha Cocktail. I also love the Chili Salt Calamari and the Mango Salad (with beef, chicken or shrimp). The only thing they need to work on is timing the food. We often get drinks at the end of the meal, rice halfway through the meal, main dishes coming out at separate times, etc., which just makes the dining experience feel like you're flying by the seat of your pants. It's hard to enjoy when your food is cold because you were being polite by waiting for your guests' food to arrive before digging in. read more

OK, I came in here real high. I ate the best food. The staff; super friendly you know they were good -they were good, kitchen staff absolutely killed it! They were super good, super yummy absolutely loved the Ramen! Loved the absolutely delicious shrimp, I forget what they're called the shrimp, rolls. Absolutely delicious to 100%, would recommend. Thank you. read more

Their Pho is ok, but the broth will need more flavor. I usually get the # 101 with tendons and tripes. If you are really hungry, order the XL!!! read more

Ben Thanh - Egg rolls and Spring rolls. - Vietnamese Near Me - Cambridge, Ontario

This location is 'not bad'. I find the Waterloo location better. The food is moderately good and I find a bit greasy. My husband on the other hand really likes this location. He loves the spicy deep fried shrimp and the satay beef. read more

This restaurant is exellent! The food is so delicious and the portions are very large. The ambiance is very nice and so are the staff! The menu is amazing with Vietnamese, Thai, Japanese, Korean and Chinese. I was so impressed with the restaurant and the food. We've been back many times since our first visit. read more

If there was any other decent options for viet cuisine in the area I probably wouldn't come here. The Pho is OK, their BBQ platters are decent, appetizer rolls are hit and miss some times. It scratches the itch when I'm craving some viet food. However, there is nothing outstanding about the food here, nothing I would recommend to a friend. Also the food is slightly over priced for the portion size compared to a lot of places I have visited in Toronto. read more

Food is good but service is really really bad. Good luck getting a drink if you don't order one immediately, same goes for a refill. So then we decided to start only getting takeout, and after driving the wrong food home all the way across town so many times, we called and complained. They did not handle the situation well and tried to blame us. Don't bother with this place if you expect any level of service read more

Visited this place many times before and the service was not that great ,but this time it was a pleasant surprise greeted with tea as soon as my butt touched the chair and staff came and checked on us quite few times. Yes folks there is a language barrier, that to me is part of the experience get over it , the menu has number on every items with pictures so there you go ...., I wouldn't like to go to a Thai place to be served by a redneck from Alabama. I love Pho so that was it for me and some soup dumplings , very good but I don't think they are made in house. will be back read more

Use to love this place but it has really gone down hill. Ordered 5 items for takeout at a cost of $66. The sauces had no flavour and the tofu spring rolls were so dried out they were inedible. Had to throw them out. So disappointed. This is the third meal we have had from them in the past year which did not live up to standards of old. This review is strictly about the Cambridge location. Have had better meals from the Fairway Road location. read more

Not impressed, I've been a frequent customer to this establishment and so it is difficult for me to give this place a bad review. That said, the vermicelli platter I ordered had less meat than the bowls (that were $3 less) my company ordered. When I confronted the management her response was that they decided to give the customer more vegetables with the platter than in the bowl. I paid more money for more lettuce. The pork in my girlfriends vermicelli bowl was, without exaggeration, 90 percent fat content. I am sad to say I will not be returning to Ben Thanh. read more

Pho tai was chewy. Nice ambience. Great staff.

Been here many times for lunch with colleagues. Foods great and decent service. It can get very busy during lunch time. Tried many dishes and all of them are good. read more

This is one of my favorite restaurants in town. I am a huge fan of Thai food!! Sometimes they can get your orders a little confused and the service has been slow at times. However, I frequent this place and the food is always delicious read more

I accounted for a FIRST in a Vietnamese, Thai or Chinese restaurants. Ben Thanh ran out of Won Tons. And it only 12 noon. How the heck do you run out of Won Tons at that hour. My wife had ordered Won Ton Soup. We also ordered some Thai spring rolls, which were good. The fried Calamari was so tough it could have sparred a few rounds with Muhammed Ali. It was also served cold, and we promptly sent it back. My soup order (not Won Ton) came first. Then we waited, and waited. Finally I went to the manager to inquire about the missing Won Ton Soup. That's when we discovered they had run out. "Didn't any one tell you that?" she asked. read more

Amazing Thai food. I've eaten here 100 times and every time left think that was amazing food. Best Thai in kw region. Order 128 for beef satay soup it's amazing ! Still best Thai in kW read more

Not bad but there are better. We're from Vietnam and frequent many places that offer traditional Viet fare. The Ben Thanh chain has varying quality and tastes dependant on the location and dare I say population that frequent the restaurant. The pho is bland and leans too much on the heavy spices like cloves and star anise. Fried rice is not really fried as much as steamed. Indicating they use fresh rice out of the pot without cooling first. Their Thai oriented selection is of greater quality and fairly standardized between the individual restaurants. In Cambridge it could be better. The pros are that they try to focus on service although on some occasions we've had our orders go to the wrong table or just missing completely. This is not the norm though and seems to happen when it gets busy. The portion sizes are large and presumably for sharing. Depending on how you order they will surmise whether you are eating communally or individually. They will bring extra bowls and utensils to accommodate communal dining. Often without being asked, depending on your server. All that is great and all but for those who want great tasting Viet/Thai food, look elsewhere. And that's the deal breaker for me. read more

It's got a big menu? That's the one positive I have for this place. People in Cambridge who like it, have never been to Thai Coconut Island. Or they like a place that can make 75 different variations of subpar food. Big menu, far from authentic flavour. read more

My favourite restaurant in Cambridge!! Although service isn't always 100%, the food is still worth it! The Thai red curry chicken is so delicious! Their spring rolls are the best that my husband and I have ever had! We will continue to go here for sure! read more

What a waste of money! I got the appetizer platter and all of it looked like it was scraped off the floor and just thrown on a plate. The mango salad was not mango salad it was iceberg letter with nuts on top. When tried to complain and have my food replaced the waitress rolled her eyes at me and walked away. Worst service and worst food. At this location. I won't ever be recommending this Cambridge location or ever setting foot in there again. This is the second time I have been completely dissatisfied with this location, I gave it a second shot and now really wish I hadn't. Disgusting. read more