If he had a conscience he wouldn't charge a little old lady an exorbitant amount of money to simply…read moreglue a bridge back in! No tools, no X-rays, all he had to do is cement my bridge back in! My nephew, a dentist in Houston told me maybe 200.00 charge to do that. Dr Taylor charged me over 600.00!!!! It fell off again! So disappointed. He came recommended to me! I returned voicing my opinion about the charge and that it was a ten minute appointment, no instruments, x-rays, nothing! Oh and also no apologies! Done!

I had an appointment scheduled for today and while the weather isn't the best, I was still planning…read moreon going to it. I left a voicemail this morning and called on the way to let them know I was still coming and might be a little late. I drove 45 minutes in bad traffic to get there. When I showed up, the door was locked and no one was there. After waiting for thirty minutes, I concluded that no one was going to show up. I received no updates this morning saying that the office was going to be closed and the appointment needed to be rescheduled. I can't speak for the services that Dr. Taylor provides. But on an administrative level, this is very unprofessional and doesn't consider the schedule and time of the patient. I don't plan on getting back in touch with this office to reschedule my appointment; I'll happily take my business elsewhere.

Very happy with my visit to this office. I really appreciate the ability to schedule appointments…read moresame day as I have a very unpredictable schedule and needed to make my appointment last minute. The whole staff is super fun and friendly and the office manager was very helpful as well. Prices are also very reasonable. I'll be coming back for my regular cleanings!

I will start out saying the man working the front desk was nice and I think his name is Alex. He…read moretried to be helpful. I went in for a denture repair and the person who took me back took me to do X-rays. When I told her it was a denture repair she said she had to x-ray first. That was obviously to rack up my bill. She said she had to do them and the she would "see if the lab tech could fix my dentures". I told her so needed to know IF he could fix them first and she rudely told me to give her my dentures. She came back and said it would be a week because they had to order the tooth so I could go somewhere else and maybe I would not have to wait a week. I left very upset and decided to go back in because I didn't know what to do. Alex was super kind and told me the tech might have a close match. While I was waiting my daughter found someone who would send my dentures to the lab and have them back to me the same day. I hope my experience was because of one uncaring person but the fact they wanted to do x-rays for a denture repair tells me they are all about the money.

Front office has poor customer service skills, including the manager, Rachael. I think her last…read morename starts with a 'B'. When I asked for her business card, she said she didnt hv one. There was no greeting when I arrived...just handed me a clip board after I gv my name. I arrived an hr early as I had to update my info. I've been going to the Bedford location 7+ yrs; seems the front staff changes often bc I didnt recognize any of them since my last visit abt 6 mos prior. I've never had any issues until yesterday. The manager did not follow HIPPA guidelines by discussing (LOUDLY) my concerns/questions as I was standing in the lobby w other patients. I told her she had a hostile demeanor which I feel was bc I was inquiring abt a screening that I thought I could decline. I've declined other svcs in the past and nothing was ever said so I thought it was ok, especially since Medicare said it was optional. When I told Rachael what Medicare said, she said Medicare CANNOT dictate treatment plans or tell them how to run their office & said I was free to leave if I wanted to. She kept interrupting me when I was trying to clarify my question. I never raised my voice as I felt this was a personal matter & I already felt humiliated that other patients were listening & staring at us. I eventually told her I did not want to discuss my personal business in front of others. She then took me about 3 feet away where patients could still see AND hear us. Regardless of how low I spoke, she continued to speak in a loud hostile tone. When I told her she was being hostile she said 'not at all' and continued her same loud tone. She would not let me get my full questions out before interrupting me. After the back & forth, she FINALLY said this particular cancer screening is required by all regardless of what insurance one has. She THEN said the patient pays for it once annually although the procedure is performed twice annually. I'm not sure why she didn't explain that from the beginning! I believe the screening was about $35 in which she said I owed. She added that I had denied the screening on my last visit and couldn't deny it again. Nobody EVER told me about a mandate on my next visit so I was confused. I thought it was an optional svc. One of her staff members finally printed my records & showed the manager where I had already paid AND had a $55 credit. Instead of apologizing, she simply said the office printed my docs prior to my arrival and just walked off. She mumbled something like 'all of this for nothing'. I would think a manager would check such things AND abide by HIPPA before trying to humiliate someone simply bc they want clarification. AND why did I have to tell her I didnt want to discuss my personal issues in front of patients? Monarch still owes me $43, per my credit. I did tell the hygienist & the dentist that the manager had humiliated me, etc. I am trying to see what my next steps are bc I do not want to interact w Rachael again. I just want them to return my credit ($43) as I search for another dentist.

My experience with Monarch has been highly unsatisfactory. During a recent procedure, it took three…read moreseparate appointments before the issue was correctly addressed. This led to significant inconvenience and concern about the quality of care. To make matters worse the problem, a dental bridge that Monarch put in broke within a year of the procedure. A bridge should last for several years, so its premature failure is a serious matter and very careless. Following the failure of the bridge, I went into the office to have Monarch look at it. I felt rushed and was told they would call me back, but they never did. Since then, I have made multiple attempts to contact the office, but my calls have not been returned. They screwed up and not willing to resolve the issue that was caused by carelessness and incompetent I am very disappointed with both the clinical work and the customer service I received. Please be aware that Monarch is not a good place to get dental work.

Dr. Brian Le and his staff is one of the best provider I've been to. He's patient and thorough with…read morethe examinations, and isn't pushy to try and get you scheduled with tons of unnecessary work like some of those other offices. The work he does on your teeth is meticulous. I would definitely recommend Dr. Le and Blossom Smile if you're looking for a trust worthy and skilled dentist.

I can not recommend this place any higher! They are honest and do a great job at a great price!…read moreI've been to several other dentists, and they always pressure me to get a deep cleaning. Dr. Le did not do that! I really appreciate that. He also pulled a tooth for me today that had split in two. I called this morning, and he got me in right away, pulled the tooth (which was next to a tooth that has a crown), and did it without breaking my crown! The price was amazing too! Dr. Le is a God send! Thank you, Dr. Le!!!

So sad to see that this office has turned over again! Loved Dr. Corbet and really liked Dr…read more Carmen. The dental assistant had to ask for help to operate the equipment and talked me into a fluoride treatment. I really thought they forgot about me before the dentist came in. The dentist came into the room, never introduced himself, did not even have his name on a badge or scrubs, and didn't even sit down. He looked into my mouth while standing. They forgot the fluoride treatment. Someone came in and tried to have me leave a Google review while she watched me. Just a very awkward and non-professional experience. I will not return.

I was told my dental treatment would be covered by my insurance. it wasn't. My insurance company…read moretold me the claim was denied due to the dental office incorrectly filing. I am now being hounded by a collection agency as the dental office will not take responsibility. Terrible communication by this office.

Nice people at the front desk and very knowledgeable & caring providers. The only downside is they…read morealways seem to be running behind. Appointment can be at 2pm and you're not going to back until like 15-20 minutes later with long wait times in the chair afterwards. If they can improve their time management, this would be a 5 star experience. Come here with plenty of patience, or else it can be frustrating for some people. Great service otherwise!

Alright, so... This…read morereview is based on the billing, nothing more or less. As I reviewed below, the customer service, the cleanliness, and the staff are all wonderful. The care they put into their patients seems genuine, just as the type of care; or maybe that's where it gets questionable. With what I'm here to share, it may sound as if, I'm contradicting myself. Now, billing. I'll say this, now. I'm very grateful I understand medical billing, even with this being dental; some things follow suit. On: 10-28-2023 - They took over my treatment (my braces were already on, I moved and needed to find a new Orthodontist) X-rays were taken at the same time. Nothing needed to be corrected or changed, I picked up from where I left off. Meaning, that being charged for services as if I was starting as a brand-new patient, wasn't necessary. 06-2024: My braces came off - I had a full cleaning. At that time, they wanted to do another complete set of X-rays. I mentioned, that I had them done in October of 23, and the insurance will not cover another set within the same year. They said that would not be a problem and if so, they'll take care of it at that time. I will have to deal with that on my own, I should have asked for that in writing and I didn't. Needless to say, the insurance did not cover those sets of X-rays. I was also, looking at what was submitted to the insurance and what was billable/paid. From the dates above 10/28/23 - 06/20/24: They billed my insurance a total of $9,094. $76 - Oral Hygiene Instructions: This is something I was billed for, but I'm a grown adult, I know how to take care of my teeth and should not have been billed for this. My insurance did not cover this and I will not, either. $22 - Flouride: This is something I get once a year and will pay for out of pocket, but this is something I was not told would not be covered by the insurance. However, I already knew this. I am faithful to getting my teeth cleaned every six months, with my prior dentist, I've never had this issue. I always knew what my costs were before my cleaning and my costs were only for my, fluoride. If you choose to visit this office, I'd suggest you get the procedure codes for what will be done, YOU, call your dental provider and get the coverage information for those codes. When it comes to Orthodontics, I would suggest you look elsewhere. Again, their staff is wonderful, and the customer service is excellent; but when my money is being mishandled, that cancels out everything else.

I took my husband, who suffers from dementia, the day his mouth started hurting on a Friday. They…read moresaw him the day I called and were all very kind and understanding with him. The doctor explained that he will need an oral surgeon rather than removal in the office due to his medical condition. He was given antibotics for infection and they will find an oral surgeon for us as a soon as they open on Monday. I couldn't be happier with this place. We have been going there the last 2 years.

I live in Colleyville Texas and was referred to Smile Boutique of Hurst. I have Never been treated…read moreso bad. The receptionist talked down to me and was extremely rude and even the dentist working that day followed me to my car and told me he was so sorry and I would be hearing from the owner. I never heard a word and even emailed them with no response. I own my own business and would never treat a client that way. I was hesitant to leave a review but be aware of this place. I can't even give them one star.

I have always had the best dental care at Trail Creek Dental. The doctors, hygienists and staff are…read moreall great. I would recommend this practice to anyone and everyone.

I don't like going to the Dentist, not because I fear the work they do, but most I have been to…read morehave tried to milk me for more money in some way. The work the dental technicians at Trail Creek do is fine. I've had no complaints there. However, when it comes to their administrative staff I am absolutely finshed with them. They've messed up the schedule on my last two cleanings. They messed up the schedule on my wife's last cleaning and were very rude to her. To the point the lady at the desk wouldn't talk to my wife and walked away. Then they snuck in a $50 missed appointment fee for "my" missed appointment on her bill and didn't tell her they were doing it!! When I called and discussed it with them, there were no management around to discuss it. I gave them a chance at making this right and I will not be back. Don't write trite response just to save face. Just another bad Dentist.

On 31 December 2024 at 2:23pm, I scheduled an appointment to see Dr. Dinh on 8 January 2025 at…read more11:30am- just 1 week later. I've been a patient with Dr. Dinh for 4 years. He is pleasant and thorough. When he is on vacation, the office is a complete 180. They lost my recently scheduled appointment. I received 1 text message asking if I wanted to cancel my appointment, and I did not. When I called to confirm my appointment, Tracy hung up in my face after claiming I was called multiple times. No one called me. And this is not the first time their offices have claimed to call me when they had not. Before I could confirm which number they had on file for me, Tracy hung up on me while I was speaking. I spoke with another woman who could not find me in the system and kept me on hold for several minutes before the line disconnected. I will assume that I have no appointment and will speak with Dr. Dinh about how poorly I was treated when he returns next week. Please record your calls when contacting them.

Dr Dennis is The Best!!! Also all his staff are nice, friendly, caring and professional! My family…read moreand I definitely will recommend Shine Bright Dentistry!!

The staff and doctors are always amazing, welcoming & brilliant. I had to wait a little bit for my…read moreappointment (which was TOTALLY fine--I had plenty to read!) and they were so kind to give me a Starbucks gift card at the end of my visit Also I had a little discomfort when first starting my filling and they took care of me by numbing me a up bit more. 100/10 recommend this place to everyone!

I've been a patient here at H-E-B Family Dental for maybe three years now maybe two years. Wow I…read moreappreciate the dental care. With Elena. I've experienced some issues with the billing and organization Specifically I was not informed that my night guard was covered every two years 80% of it and I was charged annually instead. Additionally I found their appointment scheduling to be disorganized which has caused some inconvenience. To improve I suggest the dentist office take more proactive approach to communicating with patients about insurance coverage and billing. And also. The lack of follow up communication has been my main concern about this office too. Overall, I hope heb Family Dental will take my feedback seriously, and make necessary improvements to provide better service to their patients. Ps. To the patients make sure they don't charge you every year you could be covered up every two years for any work done . make sure you get the codes of what is getting done for your teeth cause they will not let you know anything until you get a bill from this office. If your bill is high sky, and they charge you big money, you might wanna call your dental insurance to make sure it's correct . they will charge you an arm and a leg.