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    Collins Orthodontics

    3.5 (10 reviews)
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    Services - Collins Orthodontics

    Orthodontics

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    Schroeder Orthodontics

    Schroeder Orthodontics

    4.7(20 reviews)
    3.7 mi

    Deceptive billing practices. Treatment went fine, can't complain about Dr. Schroeder or the staff…read morebut upon finishing treatment they have you sign a payment plan for your retainers: I signed a 2 year payment plan. What they don't tell you is that it auto-renews so when the 2 years elapsed they continued to charge me without my authorization. They would not refund the money they charged without authorization.

    As a teenager I had a bad experience with my orthodontics treatment, so when looking for my…read morechildren, I wanted to make sure we found the best in the area. Dr. Schroeder came highly recommended from friends and he did not dissapoint. While taking my son for a consult he was very attentive and knowledgeable about the best treatment plan for him. After discussion, I told him about my bad expereince as a teen and how I've never been happy with the results. Dr. Schroeder took a look and got me in for my own evaluation. As an adult I didnt want to go into braces, but he assured me that he could get the results I was looking for using invisilign trays. After a little over a year of treatment, I can say that my teeth have never looked better. Not only was he able to deliver the results I was looking for with my son, but he was able to correct problems I've bene dealing with for the last 30 years. My wife was so surprised by my results that she also entered into treatment to fix some crowding in her lower teeth, and in less then 12 months she could smile with confidence. Today my daughter started treatment and I can say with confidence, if your looking for great results and a cutting edge Dr. who is both knowledgeable and attentive- then Dr, Schroeder is where you should go. He staff is awesome and they are respectful of my time and appointments and have a proven track record of amazing results.

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    Schroeder Orthodontics
    Schroeder Orthodontics - Beautiful waiting area.

    Beautiful waiting area.

    Schroeder Orthodontics

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    Monarch Dental & Orthodontics - Best dental team in DFW. #TeamDawn donated their talents and passions to give Smiles for Everyone Foundation Community Project a make over.

    Monarch Dental & Orthodontics

    3.3(38 reviews)
    1.3 mi

    Front office has poor customer service skills, including the manager, Rachael. I think her last…read morename starts with a 'B'. When I asked for her business card, she said she didnt hv one. There was no greeting when I arrived...just handed me a clip board after I gv my name. I arrived an hr early as I had to update my info. I've been going to the Bedford location 7+ yrs; seems the front staff changes often bc I didnt recognize any of them since my last visit abt 6 mos prior. I've never had any issues until yesterday. The manager did not follow HIPPA guidelines by discussing (LOUDLY) my concerns/questions as I was standing in the lobby w other patients. I told her she had a hostile demeanor which I feel was bc I was inquiring abt a screening that I thought I could decline. I've declined other svcs in the past and nothing was ever said so I thought it was ok, especially since Medicare said it was optional. When I told Rachael what Medicare said, she said Medicare CANNOT dictate treatment plans or tell them how to run their office & said I was free to leave if I wanted to. She kept interrupting me when I was trying to clarify my question. I never raised my voice as I felt this was a personal matter & I already felt humiliated that other patients were listening & staring at us. I eventually told her I did not want to discuss my personal business in front of others. She then took me about 3 feet away where patients could still see AND hear us. Regardless of how low I spoke, she continued to speak in a loud hostile tone. When I told her she was being hostile she said 'not at all' and continued her same loud tone. She would not let me get my full questions out before interrupting me. After the back & forth, she FINALLY said this particular cancer screening is required by all regardless of what insurance one has. She THEN said the patient pays for it once annually although the procedure is performed twice annually. I'm not sure why she didn't explain that from the beginning! I believe the screening was about $35 in which she said I owed. She added that I had denied the screening on my last visit and couldn't deny it again. Nobody EVER told me about a mandate on my next visit so I was confused. I thought it was an optional svc. One of her staff members finally printed my records & showed the manager where I had already paid AND had a $55 credit. Instead of apologizing, she simply said the office printed my docs prior to my arrival and just walked off. She mumbled something like 'all of this for nothing'. I would think a manager would check such things AND abide by HIPPA before trying to humiliate someone simply bc they want clarification. AND why did I have to tell her I didnt want to discuss my personal issues in front of patients? Monarch still owes me $43, per my credit. I did tell the hygienist & the dentist that the manager had humiliated me, etc. I am trying to see what my next steps are bc I do not want to interact w Rachael again. I just want them to return my credit ($43) as I search for another dentist.

    My experience with Monarch has been highly unsatisfactory. During a recent procedure, it took three…read moreseparate appointments before the issue was correctly addressed. This led to significant inconvenience and concern about the quality of care. To make matters worse the problem, a dental bridge that Monarch put in broke within a year of the procedure. A bridge should last for several years, so its premature failure is a serious matter and very careless. Following the failure of the bridge, I went into the office to have Monarch look at it. I felt rushed and was told they would call me back, but they never did. Since then, I have made multiple attempts to contact the office, but my calls have not been returned. They screwed up and not willing to resolve the issue that was caused by carelessness and incompetent I am very disappointed with both the clinical work and the customer service I received. Please be aware that Monarch is not a good place to get dental work.

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    Monarch Dental & Orthodontics - Monarch Dental in Euless, TX

    Monarch Dental in Euless, TX

    Monarch Dental & Orthodontics
    Monarch Dental & Orthodontics

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    Brident Dental & Orthodontics

    Brident Dental & Orthodontics

    1.9(92 reviews)
    3.0 mi

    I made an appointment for a Saturday at 3 pm which I came in for and the entire front office was…read moreempty and pitch black. I waited for maybe thirty minutes before someone finally came up there, looking confused and asked if I had an appointment. I said yes. They seemed surprised and said the dentist had gone home for the day due to an emergency and I needed to be rescheduled. They did not give me any advance notice or even seemed prepared that I'd come in for my appointment. They rescheduled it for the next Saturday and said their availability was at 10 am. The text confirmation I got actually said 10:45 am. I arrived the next Saturday at 10:45 am for my appointment and waited over two hours to be seen at 1 pm. This is incredibly poor time management and preparation. Bonus points though as the dentist and assistants themselves were absolutely lovely and made the experience fun and friendly, I still wouldn't mind coming back just for that. However, IMPORTANT NOTE - they do not tell you until afterwards that they only accept card information for payment, not tap or anything else. This makes it really difficult to pay if you don't have a physical card.

    I would like to provide an update. I have still not received my retainers after completing my…read moretreatment almost a year ago (March 2025). I have not been contacted by one person from this location or the Western Dental / Brident business office. Regardless of what they list as a response to this review, no one has reached out or tried to rectify this situation. I stick by what I initially ....this place needs to be shut down and a class action suit should be filed.

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    Brident Dental & Orthodontics
    Brident Dental & Orthodontics
    Brident Dental & Orthodontics

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    Collins Orthodontics - orthodontists - Updated May 2026

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