8/9/21 we woke up to water pouring from our upstairs toilet through the floor & ceiling into our kitchen & family room. My husband called the insurance, they sent a crew including BELFOR Property Restoration. 4 rooms had water damage. Their Contractor, Brenda, assured us our kitchen would be put back together in the same footprint. Things that were important to us; size of our sink, size of our island, she assured us would be good. At the start of the year, we had started to plan a renovation. before any decisions were made or anyone was hired my husband's father suffered multiple strokes and passed away. We had been focused on him and that emotional moment and hadn't gotten back into planning. With the flood and the damage to the 4 rooms, we chose to include our renovation with the rooms being restored. Brenda assured us she would make it as easy as possible and everything would be good.
For the first couple months, we sent Brenda texts asking when the project would start. Days with no response, then she'd reply someone was sick, she's so sorry, she'll get back to us.
At first I had empathy. This is a pandemic I've got kids it's hard. I get it. In late Sept work still had not started on the house. I had almost everything chosen for the kitchen. We had settled on paint colors. The kitchen guys told me they wouldn't demo my kitchen until the new one was in their warehouse. This made sense. The delays and stalls with the out of pocket didn't get better with time. 10/27 we chose to move fwd with our part of demo. We had agreed to do a lot of the demo we pulled carpet & baseboards & painted all of the upstairs rooms. Mid Nov We finally got our work sched from Brenda. The kitchen was removed 11/15 & 16 All of the work we agreed to complete was done by11/27. The Sheetrock guy was able to finally come on 12/2, painters on 12/7. When the kitchen guys wanted to install, they got delayed Brenda had not sent a crew to remove the tile floor causing a huge bottleneck for the kitchen guys, floor & painters. The tile was removed 12/9. the new floors were started Dec 13 but had another delay bec they couldn't get into the kitchen - it hadn't been installed. 12/16 they brought the new kitchen in to start install. Our island was installed 3ft short, a pantry cabinet was 4in too big. This is where I learned to go straight to the kitchen guy instead of trying to contact Brenda first. The kitchen guy corrected all of that. counter tops were being delivered but couldn't go in bec Brenda hadn't delivered the sink. We were supposed to get to go choose our counter slabs. Bec of Brenda's poor scheduling abilities, we didn't get that sched, the kitchen guys chose slabs for us. Brenda sent a text asking if the small side of the sink was correct on the right. I replied yes, as you look at it the smaller side is on the right. I was waiting to choose my sink when I got to pick my slabs. I never picked a sink. Brenda assured us we would get 'the same sink' that had been removed as part of the ins claim. the counters were put in and THE WRONG SINK WAS INSTALLED! It's a lot smaller than what we had. Brenda tried to claim that I approved it. I did not approve any sink. All of our setbacks and delays were bec Brenda made more excuses than efforts. We went through T-giving, Christmas and NY without any kitchen all because of piss poor job mgmt. There was so much stress on our children & animals bec of the delays and lack of proper crew coordination. The subcontractors were great to work with. The floor guys, painters & kitchen guys - we would recommend them. I'm so disappointed in Belfor.
I'm sitting here 1/31/22 almost 6 months from the flood, still waiting for our house to be done. The cleaning crew was sub par, I had to clean the sawdust out of my oven and cabinets myself. the lazy handyman complained about his job, hates installing baseboards, hates crawling on floors. Our toilets are still wobbly, he used cardboard to shim the upstairs toilet. You would think that this being the root cause for the flood, and the whole reason they're fixing our house, they'd take better care when replacing it. He also told me that there were internal complaints about Brenda, she has a tendency to drop the ball, everyone else has to hustle around her to get the job done. The insurance company has stated ours is not the only claim against Belfor, this doesn't make me feel any better. The bottom line is; I feel Brenda saw our kindness & grief as gullible & passive. I feel like she took advantage of our emotions & vulnerable State of mind.
She showed bad habits of horrible communication and blaming customers for her mistakes & missteps. And yes, I told to her face; if she were one of my employees, I'd fire her. If your ins co refers you to Belfour, ask them for a different referral. It could save you a lot of stress and anxiety to not use this company. Liam&Ruth read more