The doctors are fine but the office staff and nurses are very difficult to deal with. Be warned, it is never a smooth process. They do not respect your time. They will leave you on hold indefinitely, literally multiple times in a row. You will never reach someone on the first try, and they will call back at the end of the business day so if you miss that call, good luck. They are disorganized, frequently unprofessional, cycle through staff, and don't seem to be able to communicate with each other. Be ready for some phone tag, and to be given conflicting information between one conversation and the next. Highly recommend you save yourself a headache and find a pediatrician with some professionals running the place. read more

Quality of care and knowledge is good ! They give enough time and lend an ear during sick appointments. Happy with this group ! Tip: Same day sick appointments may be hard to come by, so call to schedule as soon as you can. read more

Dr. Norton is an amazing pediatrician. I know her personally and she is a lovely human also. We have taken our kids to her now for 14 years. She is generous with her time, the staff is always quick to respond when forms are needed for sports and school, and we have had nothing but positive experiences. I appreciate their honesty and practical approach to medical care. Highly recommend. read more

I have three kids in high school now who have all been going to Bee Caves Pediatrics (Dr Grier) since they were born. They've always gotten us in quickly when they are sick, and have helped with insurance, school notes, physicals and referrals for specialist care when required. Professional, caring and everything you'd want from a pediatrics office. Highly recommend. read more

The staff is absolutely amazing and goes above and beyond to help with referrals, info needed for school, etc.

I do not have enough good things to say about Dr. Norton. One of my children has a lot of medical issues and she is always walking me through things with him and listening to my concerns and updates. She is a wonderful pediatrician and just an overall great human being. She better never retire because I will be lost without her! read more

Would give this 0 stars if I could. Wait times over 1 hour every time I've been there- most recently, my son saw Dr. Elena Ruiz on Monday morning- he was so sick he threw up from coughing WHILE IN HER OFFICE, and his oxygen levels were never properly checked. The concern was not apparent- she was dismissive, saw him for perhaps 10 minutes total, and I ended up trusting my gut and taking him to urgent care later that same evening- where he was thoroughly evaluated and diagnosed with adenovirus and pneumonia after a chest x-ray* *(I've been now told by Dr. Ruiz that the diagnoses was later updated after he left urgent care to severe adenovirus.) He had to stay at urgent care for several hours to receive two nebulizer treatments, and his fever was 102.8 when admitted. I called Dr. Ruiz to let her know the next day, Tuesday morning- SHE HAS NEVER CALLED ME BACK. I had to follow up once again, on Thursday after it being radio silence as my son continued to be sick- had to find another pediatrician to see him in the interim. (Thankfully.) UPDATE***- the practice called me back on Friday (both her office manager, as well as Dr. Ruiz)- and let me be clear, the follow-up was ONLY upon seeing this review. Since then, they have called me three times asking me to edit my wording of the review. The only time I got a response from ANYONE was after posting this. That speaks volumes: clearly the concern here is for reputation only, as the concern for my son's well being did not merit a call for FOUR business days. (Yet I've been called back twice in the last 2 hours to edit this review? Funny that you have the time now.) Bottom line: find another practice. read more

BEE CAVES WILL NO LONGER ACCEPT PATIENTS WHO DO NOT VACCINATE. THEY TOLD US TO VACCINATE OUR CHILDREN AS OR THEY WOULD NO LONGER SEE US AS PATIENTS. My wife and I started taking our oldest son to Bee Caves in 2011 because they were friendly and accepting to patients who choose an "alternative vaccination schedule" or who do not want to vaccinate their children. We began seeing Dr. Garcia, and, although she warned us about the dangers of not vaccinating and urged us to do so, she was accepting of our decision. About a year or so later, Dr. Garcia transferred to the Lakeway location. Sadly, we couldn't take the kids all the way out there, so we began seeing Dr. Norton. Dr. Norton was not accepting and we got the immediate impression that she looked at us as "those parents". She was condescending and rude. Even so, we continued to take our son to her and began taking our youngest son to her as well. We were on an HSA plan, which didn't cover any costs so we were used to paying the full price for our visits. We were happy with that as long as we weren't being forced to vaccinate. The girl that handles the billing/collection was always rude and short to deal with. We just tried to overlook that. Although they seemed to want to charge us for every little thing, we just paid them full price. But our patient/Dr. relationship ended abruptly when they gave us the ultimatum: vaccinate or they would no longer see us - not for well checks ... nothing. They said it exposed their other clients to unnecessary risk. How is this even an argument if so-called "herd immunity" is true? Aren't you exposing children to more risks by refusing to see them? At the same time, other health facilities around Austin started making the same decision. Austin Regional Clinic also denied us service. Despite our concerns and our willingness to talk these concerns over with Dr. Norton at Bee Caves, they still refused to see us. SO WE FIRED THEM. Basically, they've denied health services to our children because they don't believe in our parenting and think we're reckless and dangerous for not pumping our children full of toxins that BYPASS the body's naturally developed immune system. WHAT'S MORE, when our new pediatrician requested them to transfer our boys' records, not only did they NOT do so, WE received a bill in the mail for $25 each for the records. I guess they want to get paid, too, before they will release the records. If you have vaccine concerns or want to keep your child on an alternative schedule, don't go to Bee Caves. read more

We love Dr. Norton. She is the absolute best. we would follow her anywhere. The office is huge and they always get us in when we need it. they have a set up for any kind of need including x-rays, lab tests, and ear and eye issues. we usually don't have to wait long unless we see dr. ruiz, but she is also really friendly. The kids are comfortable here and we always feel at ease. thanks bee caves for taking such good care of us!!! read more

My daughter was seen today after almost two weeks of illness. She was diagnosed with flu over a week ago. Then developed an ear infection, and was appropriately prescribed medication. Her condition worsened and the doc recommended a different antibiotic. Everything is OK up to this point; medication was not called in. Started calling the after hours number just after 5. Did not Hear back until late in the evening when pharmacy had closed. read more

Dr. Norton is absolutely wonderful. I have three kids- all with special needs, and she is a partner that I can depend on. I drive from Leander to see her because she is that awesome. I get in and out quickly, the staff and nurses are very nice and I get calls back from the office promptly. Love Bee Caves Pediatrics! read more

I took my 3 year old here on a recommendation from a friend. He had flu like symptoms and I was looking for a Dr. closer to my house. We got right in and the Dr. that saw us was lovely. I thought we had found a great new pediatrician...until we went to check out. We have Blue Cross Blue Shield PPO plan. At our normal Dr. we would pay a $25 co-pay and be billed for the reminder after they submitted the claim to see what was covered and allowable. Not here! They made me pay $350 on the spot for the visit and strep throat test. (i knew already this was way too high). I let the lady know that we always pay a $25 co-pay and I would pay the rest after they billed me, but she said that was not their policy. I paid. Month later I get the claim from BCBS showing they allowed $200 for the visit. I then had to call and explain to the billing people and fax over the EOB. Had to follow up for over 2 months to get a $150 check from them. Way too expensive, and a huge waste of my time! FYI- we know go to Dr. Adeni at Lakeway Pediatrics. She is awesome! We can get in easy and she is no nonsense Dr. If you call in after hours she is the one to call you back and doesn't charge you for the call! Also, they don't even make me pay the $25 co-pay at the visit. Their receptionist told me they bill BCBS first then send me a bill after they see what is covered and allowable. read more

Went in for a wellness visit and the doctor asked if there was any other concern or questions. I asked about my daughters lazy eye and the doctor handed me a business card for an eye doctor and changed the wellness visit to a sick visit. Which the sick visit is a charge. I have never had a doctor do this and was very upset. Someone was suppose to contact me about this but still have not received any calls. I agree with the other reviews about the rudeness of the office staff and the high turnover with doctors. If you are looking for a doctor please keep looking don't stop here..... read more

Today we had to schedule a followup appointment, I happened to bring up Yelp to get their phone number, and after they scheduled the appointment (this morning!) I browsed the reviews. I was shocked at the 1-star reviews. It's like it's a different business than the one we have known and used since Dr. Ruiz started seeing our son 10, 11 years ago. We've really never had a truly bad experience - yes, sometimes the billing is weird, and sometimes there's a long wait - but I have never - NEVER - seen a medical office in any profession that didn't have the same issues. Really, our experience has been that Bee Cave Pediatrics has them less than others. All the nurses, PA's, doctors and front desk folks have been wonderful, and we have always felt we got good, solid care no matter the issue, and we could not imagine going anywhere else. read more

We've been going to Bee Caves Pediatrics for several years now and I have nothing but good things to say about the doctors and the quality of care our children have received from Drs Norton, Ruiz and Grier; however, when you go to a pediatrician's office, the few minutes you spend with the doctor only make up a small portion of your experience. The majority of your experience is comprised of dealing with the nursing and office staff. It's here where Bee Caves Pediatrics is starting to fall so woefully short, that we are actively looking for another pediatrician because I just can't deal with them anymore. Our experiences with the office staff includes: *rudeness (mainly on the phone) *lost or not called in prescriptions (and total denial on their part, i.e. basically being told that you imagined a conversation in which you asked for prescription and they said one would be called in)--and no, showing them your phone history which clearly shows you two shared a conversation doesn't count, apparently. *an office policy that includes a surcharge for PICKING UP a prescription for Schedule 2 drugs (ADHD medication). This is not seeing a doctor. This is having an office staff member hand you a piece of paper. You will be charged for this. This may be a standard procedure in some offices, not just Bee Caves. It is still BS. * getting a collections notice/"We'll stop treating your child" notice for a $20 copay that is less than a month past due. (3 weeks) and oh by the way, is only past due because the office person failed to swipe your credit card correctly when you handed it to them (I have a paper receipt from them). Just one of these things wouldn't necessarily be a dealbreaker in and of itself. The combination of all of them and the growing collection of issues every time I visit is just getting to be too much. I am sad to have to leave the only doctors my kids have known since birth. I don't feel like I have any other choice. read more

The level of care, customer service, and individual attention are unmatched. You are never rushed, always taken care of, and the doctors really care about your well being. I loved my old doctor in Round Rock but always felt like cattle going through the chute. Not here. Bee Caves Pedi makes you feel like your child matters and that means the world. The have an in-house lab, do in-house allergy testing, among other things. Go check them out, you'll be glad you did. read more

If you're looking for a pediatrician Bee Caves Pediatrics is the place to be. Doctors are great and have a nice staff. They take the time to address all my questions and concerns. read more

I love the friendly faces at the front desk and of course love Dr. Norton. We've been going to Bee Caves for 10 years and feel that they are the best practice for my girls. Dr. Norton is so patient and always does a thorough exam. My daughters love going to see Dr. Norton. I'm always recommending this practice because we are so happy with them. read more

I have two boys (ages 10 and 8), and we recently switched to Mark Grier. We have been extremely satisfied with him and his office. We never wait for appointments, he makes time for us when there's something urgent, and the boys really like him. We can see him at either of two locations, which is adds to the convenience. I'd recommend Dr. Grier and his staff to any friend. read more

When we had our first son Bee Caves Pediatrics was THE place to take your kid. That was 2011. After they expanded to Lakeway their whole practice went downhill. Starting with the front desk. Every time I have had to deal with these ladies in person they are sour faced and act like it's annoying to do their job. The employee in charge of records/billing is even WORSE to deal with. She's just flat OUT rude and doesn't care who knows. I'm sure that gets patients to pay their bills, but it's extremely unprofessional. I've never seen such unhappy, unimpressed faces in a pediatricians office. A startling and stark contrast to our smiling, patient and KIND current pediatric office staff at, believe it or not, Scott & White. You'd think that a hometown, non-chain doctor's office would employ better help to be the face of their company. In 2011 our Doctor was Garcia, and she was genuinely wonderful with our son and a pleasure to talk with at every visit. However, at some point she decided to charge us extra for checking our child's umbilical hernia at his normal well check, something I've had NO doctor charge me for since. So I believe the previous reviews that claim the same kind of nonsense charges happened to them. In 2013 we made the change to Dr. Norton. While our initial impressions of her were good...she was thorough, knowledgeable, understanding and "open to discussion". Our children both loved her, were happy to be seen by her and she seemed to adore them as well...but she quickly became very transparent to both me AND my husband, who went to every well check with us. The longer we saw her the more judgmental she became over our decisions to delay vaccination. She was flat out insulting and hateful in several instances and we made sure to let her know we wouldn't be bullied. The final straw came when she told me that there would come a day when she would simply refuse to see my healthy, never sick, unvaccinated children because she just couldn't in good conscious be their doctor. I told her not to worry about it because I wouldn't be coming back. Our current pediatrician was appalled to say the least. Any doctor willing to deny their oath because of a disagreement over personal beliefs should NOT be in that profession. read more

Neither the doctor nor the nurse who I spoke to on the phone read the chart before addressing my issues.

Down, down, downhill. We have been coming here for 9 years now with two girls. High turnover, you see a different doctor sometimes three times a month. Recently our daughter caught whooping cough from a fellow choir mate. She passed it to our other daughter who went to Bee Caves a full month before properly being diagnosed. Full blown and they did not prescribe anything to our other daughter who now has it. Poor communications, improper training, and general patient mill of a place. Think twice before starting here it used to be great now I would not recommend to anyone read more

I still love Dr. Norton. I wish she had her own practice though. Bee Caves flu shot clinic left me feeling completely SCAMMED out of $90 (for two children). They are getting to the point of being so busy that I can never get an appointment. read more

I am thanking very much doctor who sees my daughter's children when I go. These children can be noisy. They will always not sit still! Many times I tell them to stop jumping. I cannot think with all the jumping and running. The doctor laughs and makes us smile. My daughter says I ask too many questions. The doctor is happy and answers. Doctor says my many questions are good. I like doctor and am thanking doctor for answers. read more

After more than 8 years of going here, I'm afraid I will no longer be recommending this pediatrician. Failure at the front desk to verify insurance only to tell me the day evening before a School camp that they had not verified insurance previously (I asked 3 times on the initial call.) Then they did not know how much it would be? And THEN they told me $146. Ekk... Not good service. Not sure if we can get a physical this late in the day for a reasonable price. Perhaps my kid can skip her already paid for camp? This is how they treat their long term customers. read more

We've used Dr. Garcia for years now and at both the 360 location and now Lakeway (yeah!!) we've never waited for more than 5 minutes. The nurses are perfect at their jobs and you can tell Dr. Garcia was born to work with children. My kids BEG to go see the doctor and although I rarely take them (another yeah!!) if ever we have reason they get so excited to go see Dr. G. I'd HIGHLY recommend this practice to anyone looking for a pediatrician in a clean, loving environment with easy parking and little to no wait time. read more

We waited over an hour for a scheduled appointment, the whole hour my sick infant was crying in pain. They sent in a nurse practitioner, not a doctor, to see my baby and the nurse spent about 3 minutes examining my daughter. She diagnosed an ear infection and prescribed antibiotics even though she said it was probably viral. Antibiotics only work on bacterial infections and don't help with a virus. I gave my baby the antibiotics that were prescribed and she had an allergic reaction and got severe hives and needed to go to the ER. I think the nurses here are poorly trained, do cookie cutter one size fits all treatments. The wait times for a scheduled appointment are unacceptable at this place. read more

We still use Dr. Norton and are very happy with her. We now have a second son and she has been just as great with him as she is with our first. We have had to see other doctors there a few times in the last few months and they are all great. Love this place! read more

Dr. Norton is great, and when she was out, Dr. Ruiz did a great job in her absence. Dr. Norton is a great listener, and is open to alternative vaccination schedules and as little intervention as a parent is comfortable with. We are happy with the Bee Caves Pediatrics practice and would recommend them. read more

Have been using Bee Cave Pediatrics for my two children since they were born. Have never had an issue getting in to be seen by a doctor. My favorite is Dr. Norton who has an upbeat, very positive personality. Plus, she wears great shoes! My kids are now pros and do not hesitate going. Never has a billing issue. Would highly recommend. read more

I am so happy with this office. I really like that they have Saturday hours. My kids enjoy all the doctors and my son is happy that there is a male doctor - Dr Grier. We feel lucky to have this office and have even been to their other location in Lakeway. Highly recommend. read more

We had an insurance switch this year and had to change pediatricians, which I was super sad about since we loved the last practice our daughter was with. I am a picky Momma so I was not looking forward to the search. However, I was super pleased to find Bee Caves Pediatrics! We saw Dr Ruiz first but recently saw Dr Norton. Both have been extremely patient, kind and compassionate with our feisty toddler who HATES the Dr. and is usually attempting to kick them as they perform the exam. The front desk staff have also been very helpful as well. The only reason I gave 4 stars instead of 5 is that they don't have a sick/well area and they have a little area with toys in the waiting area, which I'm hoping they clean often but even so I don't like the idea of my healthy daughter who's there for a well check playing with toys and toddling around an area that could have just been touched (or put in mouth) by a sick child. Or vice versa if she's sick. Also, this isn't a complaint necessarily but I wish the nurses came in the room when doing the consultation part of the visit. They have this little weigh in area and having to answer questions in there (it's not a closed off room, more like this little open pocket) makes it feel a lot less personal and caring. The small things I mentioned are just places where they could improve IMO, but I HIGHLY recommend this practice and I love the Doctors here! read more

What can I say? We have been patients there since 2002 I was recommended by a coworker whose kids were already well into their 20's; We had the blessing to have Dr. David Ruiz as our pediatrician, then he retired when I had my second child He was so awesome, old fashion and cool and he spoke Spanish and was down to earth doc I wish he comes back. Now on my 4th child and even thought we live in Pflugerville, we find the trip there worth it. I just wish they'd accept Medic Aid so I can recommend my clients at WIC. Great staff, love them! read more

We love Dr. Grier. We followed him over from another practice several years ago and wouldn't think of changing. The nurses seem very experience at their jobs and always do their best to comfort the kids when they are sick or afraid. read more

I no longer bring my son there. They were getting sneaky with how they bill patients.

I started taking our first son to Bee Caves Pediatrics after a friend recommended Dr. Norton. Our previous pediatrician did not have a warm bedside manner, and I have found Dr. Norton to be very friendly and approachable. However, that is where the praise ends. Generally, the waiting room and offices do not feel clean. The colorful interior, while fun for kids to look at, doesn't seem as though it has been maintained over the years. I dread any time spent in the waiting room, as my toddler feels inclined to play with all of the grimy toys, which I have witnessed sick kid after sick kid come up and touch. The front desk staff is not particularly warm or professional, and I tend to leave the office feeling pretty irritated. They seem to be more concerned about their personal business than making sure the clientele is adequately informed and made to feel comfortable. In my personal opinion, this is 90% of the role of a pediatrician's office, as most visits are for viruses (which cannot be treated) or wellness checkups. Truly sick kids are taken to the emergency room. I was able to overlook these things before the birth of my youngest son, mostly because changing pediatrician offices seemed inconvenient. However, our newborn visit was a disaster. There were no appointments available for newborns first thing in the morning, so our appointment was scheduled in the middle of the morning alongside older, sick kids. The front desk had not reminded me to fill out new patient paperwork before our appointment, so upon arriving I was handed a stack of papers and a pen and directed to sit in the waiting room, alongside said sick kids. At no point was I offered the opportunity to take my three day old baby to a patient room and wait there, away from possible contamination (something I thought was common practice). Upon completion of the paperwork, I had another 15 minute wait until we were called back to the patient room. Thank goodness this baby is easy, because my first son would have had a complete meltdown in the amount of time we were there. Dr. Norton had not been available for the visit, so we saw Dr. Ruiz. While she was very friendly, it felt like she told me everything I already knew and did not seem particularly curious as to whether or not I had questions or concerns. It was a brief visit, which existed to tell me that my son was perfectly healthy, which I knew he was. It felt like a complete waste of time and an unnecessary risk when I could have been at home with my baby. Finally, I contacted the office manager to let her know my concerns about the amount of time we were left in the waiting room with a newborn. She was entirely unhelpful and unapologetic, and made me feel like they just didn't care. We will not be going back to Bee Caves Pediatrics. read more

I don't even know how to start this review because I am so mad! I recently went in for a well check for both kids (which is covered by insurance once a year) . Later I received two separate bills for the well check. When I called to ask why, I was told it was also coded as a sick visit because during our well check I had question and concerns about puberty.....WTF! That is a concern I should be allowed to discuss during a well check! Then for my other child (who has been diagnosed by them with ADHD) they charged me for just talking about is ADHD during his well check. This is insurance fraud, because neither of my children were sick during the visit. I don't understand how they can run a practice this way. They also charge me 10 dollars to pick up a piece of paper prescription for ADHD medication. I have contacted other pediatricians who do not charge this fee. So after all of this I decided to switch doctors and now they are charging me $25 dollar per kid to transfer their medical records!!! Basically this place will nickel and dime you for everything! read more

I've been coming for 3 years and about to switch. Sadly the front office staff is constantly rude. They charge $25 if you miss ppointment due to an ill child. Waits to see a doctor or nurse can run over 45 minutes. read more

I have been considering changing pediatricians due to several reasons recently, but after today's experience we will be changing for sure. When I walked in today with my daughter for her 12 month check up I was told to just take a seat. I asked if I could check in and was again told to take a seat. I checked back at the desk 15 minutes later and was finally able to check in. Her appointment was scheduled for noon and at 12:30 I checked at the front desk to see how much longer I might be waiting. I was told not long. 15 minutes later we still had not been called back. I understand running 15 minutes behind, but 45 is a little long. Trying to keep a well toddler entertained for nearly an hour ( we arrived a few minutes early) is next to impossible no matter how many snacks you have. Not a huge deal, but this experience in combination with the fact that I have never seen a doctor clean their hands before dealing with my child (there is no sink or hand sanitizer in the rooms... I guess you just have to trust they clean their hands) and not being happy with how my daughter's urinary tract infection was handled a few months ago, we will be finishing a new pediatrician. read more

Both my kids have been going here since they were newborns. Front desk and phone at the 360 location could use improvement in terms of attitude and service. The lakeway location is MUCH better in terms of staff and courtesy. Several issues here - the appointments are relatively easy to get. The doctors do run late at times but not any more than any other doctor's office I have been to. There have been a couple of errors where they wrote my child's age wrong on the growth chart which made his percentile on the growth curve way off. The biggest issue is after hours care. They have a $20-25 charge per call policy for any phone calls after hours. This is outsourced to some kind of nurse triage service out of state. First time I called a year and a half ago, I got someone from South Carolina. More recently, I got someone from Tennessee. This is an issue because they don't know where the local ERs and urgent cares are, where the nearest pharmacy may be, and any Austin specific issues (like cedar fever). Both spoke about some kind of manual they follow and both times, I was just told to give OTC tylenol or benadryl. I called because the handout from their practice said to call in certain situations like fever over a certain temperature in a newborn, etc. I was told to give an ice bath to my newborn and give OTC tylenol. She was very condescending - acted like I was a paranoid new mom who needed some reassurance. I had already tried all those things - i can get that kind of information for free on the internet without having to pay $20+ to have some condescending out of state nurse tell me something I already knew... This is not comforting to patients. I am seriously considering switching. read more