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    Bed Bath & Beyond

    3.3 (15 reviews)
    ModerateKitchen & Bath

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    13 years ago

    Welcome to Silverdale! Just opened in the old Office Depot (or Max) location next door to Trader Joe's.

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    Ask the Community - Bed Bath & Beyond

    Review Highlights - Bed Bath & Beyond

    called many stores to make a request and couldnt get a real answer til i called this one.....this amazing gem of a woman....

    Mentioned in 2 reviews

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    Kitsap Kitchen & Bath Co

    Kitsap Kitchen & Bath Co

    3.7
    (24 reviews)
    6.7 mi

    A great business run by a great family! I highly recommend them! They do gorgeous work!read more

    WOW, I can't remember when I spoke to a customer service rep as rude and unprofessional as Lacy…read more A few months ago, I purchased a few thousand dollars in Tile from this company. I had a problem with the installation and called to get replacement and possibly look at some more. She indicated to me that her first appointment to come into the showroom was a month out. When attempted to indicate that I already had product that I just needed to order more, she said "we're not a good fit for you" and hung up on me. I run 3 businesses... dealing with difficult clients and customer service. Behavior like this is never acceptable. Motor Mouth Lacy, in a condescending, rude, and aggressive tone hung up on me before I could explain that I was a customer looking for prior product. I actually called back to get Lacy's name, I said to her that I didn't appreciate her condescending tone, lack of professionalism and she hung up on me again. At no time did I raise my voice in either conversation, use profanity's or calls names. Frankly, she hung up on me less than 30 seconds after I got on to the phone. I imagine Lacy is either part owner or family member. I can't actually imagine anyone with her lack of skills and behavior is actually employed. Or maybe the employers don't know about her behavior.. that frequently happens.

    Photos
    As of 2020, showroom visits are by appointment only.  Sites like this do not allow us to list this for our hours.
    As of 2020, showroom visits are by appointment only. Sites like this do not allow us to list this for our hours.
    Kitsap Kitchen & Bath Co
    Kitsap Kitchen & Bath Co

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    Evergreen Granite & Cabinet

    Evergreen Granite & Cabinet

    4.6
    (34 reviews)
    26.2 mi
    $$

    We worked with Evergreen Granite this summer and it was truly 5-star. I highly recommend them…read more Some background. We were doing a full renovation of our home, including a full kitchen remodel. We decided to use Quartzite and understood there would be a number of challenges ahead, including very tight budget and time constraints. We had several contractors working simultaneously, and inevitably hit budget overruns and time delays. We interviewed and worked with several other major countertop vendors, and not only did their customer service leave much to be desired, but our selected vendor fell through at the last minute because they oversold their material. When we reached out to Evergreen, from the start everything was different. We were dealing directly with the owner, who supported us through the whole process, from slab selection to fitting, installation and everything in between. The quote was highly competitive and market-aware, payment was very straight forward and, though we had minor unforeseen issues, they were completely and masterfully handled. Even after the installation was done, we needed help with an issue that was totally outside his responsibility. In the end, we came out ahead of our remodel schedule, within budget, and with a fantastic kitchen. Truly, cannot recommend it further!

    We liked the Waypoint cabinets but they would be around 10k for a 8x10 feet kitchen. We went on a…read moreSaturday but it was already closed by 3pm.

    Photos
    Beautiful two-toned kitchen custom flush-inset cabinets.  Painted Maple Colonial White on top and Natural Black Walnut on base.
    Beautiful two-toned kitchen custom flush-inset cabinets. Painted Maple Colonial White on top and Natural Black Walnut on base.
    Custom shelving
    Custom shelving
    Kitchen remodel

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    Kitchen remodel
    Albert Lee Appliance

    Albert Lee Appliance

    4.0
    (86 reviews)
    0.4 mi

    I have worked with Matthew Eddleman on several jobs for clients and for my own home. He is my go-to…read moretrusted resource person at Albert Lee. Matthew is very knowledgeable about the products and helpful throughout the entire process from initial product comparisons to scheduling installation. Although he is now in Silverdale, and I am in Seattle, is really doesn't matter. The process is just as efficient as it has always been. Thank you Matthew!

    I love how the team is doubling down on their insistance that I'm the problem. Once again, I never…read morereceived a message about a separate delivery. If there's a recording it's entirely possible that they dialed a wrong number. It's entirely possible that someone mistakenly told me at purchase that they would be delivered together. The fact that this company refuses to admit that they might have made a mistake only proves my point. I cancelled my order because the team was being explicitly rude, not because I wanted it all to be delivered together (or whatever their paperwork apparently says happened). The transaction I'm describing took place in September 2025. However, I'm shopping for more appliances and it reminds me why I'll never use Albert Lee again. I purchased a dishwasher and washer/dryer to be delivered and installed. I was sent multiple texts saying that my items would be delivered in a certain window. Specifically, 4:00pm to 6:00 pm on a Friday. I received multiple confirmations, including the night before. At 7:30 that Friday morning I received a phone call from an unfamiliar area code. (I get tons of spam calls, so it wasn't unusual.) I didn't answer because I screen for spam. Seconds later I got a text from my area code saying that my delivery is 8th on the list and my appliances were still expected between 4 - 6pm. I was even sent a link to a map so I could track the location of the delivery vehicle. They were several towns away. Nobody left a voice mail, so I assumed it was spam and I went about my day. Around 2pm I got a messaging saying that I had not been home to receive my delivery, and I needed to call to reschedule. Tracking still showed my items two towns away. I called the store for clarity. I was told that they had arrived at 7:30 that morning, and I hadn't answered the door or their phone call so they left. I hadn't heard anyone at the door, and my dog would have lost her mind if someone had knocked. I explained that there seemed to be a glitch in their system. They refused to listen, insisting that it was my responsibility to be there, they had sent multiple messages about my delivery window, and that it was my fault they hadn't been delivered. I offered to show them the texts. This person refused to believe me and insisted that I reschedule. An important detail: that same morning I learned that a beloved family member was being moved into Hospice, and I was in the middle of making arrangements to fly to another state ASAP. I wanted to find out if AL could complete the install that day as promised, because I wasn't sure when I would be back in town. I mentioned this as a hurdle to rescheduling, and instead of showing empathy or trying to work through it, the associate seemed huffy and irritated that I had follow-up questions. Finally, I asked for a manager, thinking maybe this was just a specifically difficult associate and I might have a more productive conversation with someone else. I was told the manager would call me back. Close to 5pm I had to pull the trigger on travel arrangements and couldn't wait any longer. I called and asked someone who answered (different person) if the manager had received my message and if I could expect a call back that day. The receptionist (as she described herself) was outright hostile, telling me the manager was in a meeting and she had no idea if he could get back to me. Again, I explained my circumstances and her response was, and I quote, "What do you want me to do? It wasn't MY fault." I said goodbye, but a moment later I called back and canceled my order. I later received a terse email from the manager of the Silverdale branch. He explained that because my dishwasher was being installed by a last-mile delivery service, it had a different delivery and installation time from the washer and dryer, and that I had "received a call about it the night before." I checked my call log, and there were no missed calls. I didn't pursue it because there was no accountability, and no sympathy whatsoever during an incredibly difficult time. I was met with hostility while asking for help, and suspicion instead of curiosity. I purchased the same appliances through Costco, and while they were the same price as AL, installation was free. It was hassle-free, the installers were incredibly professional, and the entire experience was pleasant. I love supporting family-owned businesses. I assumed the benefit would be more personal customer service, but in this case I was wrong. Two stars because the purchasing experience was pleasant, and from what I was told the salesperson was out of town and couldn't fix the delivery predicament. I feel badly, because it's his commission they lost.

    Photos
    Albert Lee Appliance
    Albert Lee Appliance
    Albert Lee Appliance

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    Bed Bath & Beyond - kitchenandbath - Updated June 2026

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