A great business run by a great family! I highly recommend them! They do gorgeous work!read more

WOW, I can't remember when I spoke to a customer service rep as rude and unprofessional as Lacy…read more A few months ago, I purchased a few thousand dollars in Tile from this company. I had a problem with the installation and called to get replacement and possibly look at some more. She indicated to me that her first appointment to come into the showroom was a month out. When attempted to indicate that I already had product that I just needed to order more, she said "we're not a good fit for you" and hung up on me. I run 3 businesses... dealing with difficult clients and customer service. Behavior like this is never acceptable. Motor Mouth Lacy, in a condescending, rude, and aggressive tone hung up on me before I could explain that I was a customer looking for prior product. I actually called back to get Lacy's name, I said to her that I didn't appreciate her condescending tone, lack of professionalism and she hung up on me again. At no time did I raise my voice in either conversation, use profanity's or calls names. Frankly, she hung up on me less than 30 seconds after I got on to the phone. I imagine Lacy is either part owner or family member. I can't actually imagine anyone with her lack of skills and behavior is actually employed. Or maybe the employers don't know about her behavior.. that frequently happens.

We haven't had the countertops installed yet, but working through the sales the staff has been…read morefantastic; easy to work with, understood our wants and needs, and we're very courteous and confident in their knowledge.

........Just got a kitchen from them Erica is very friendly…read moreand knowledgeable !!!!!!!!!!!!!!!!!

Excellent service, they gave us several options, a very competitive price, installers did a good…read morejob, we did new carpet in 2 large rooms, highly recommended, 5 stars !

The designer we worked with was knowledgeable and friendly, however, we received a bathroom cabinet…read morethat was poorly constructed and all the drawers faces and rails were out of alignment. When I called the office, they said it was poor installation by my contractor. I paid $7000 for particle board cabinets, which made realigning the drawers very difficult. The only solution that was offered by Belmont was to pull the cabinet out and wait for a replacement (6 weeks delay). No one from All Floors and More or Belmont, was willing to assist us by coming to see the cabinet, make the necessary repairs, or stand by us, their customer. They assumed the customer was wrong. Next, it took 5 months for the hardware to arrive, which was way too late. When I was notified it had finally arrived, I asked to return it, and they told me I had to return hardware with 60 days of the order ( which was 3 months before the hardware arrived). These people just want your money and do not stand behind their products if there is a problem.

We worked with Evergreen Granite this summer and it was truly 5-star. I highly recommend them…read more Some background. We were doing a full renovation of our home, including a full kitchen remodel. We decided to use Quartzite and understood there would be a number of challenges ahead, including very tight budget and time constraints. We had several contractors working simultaneously, and inevitably hit budget overruns and time delays. We interviewed and worked with several other major countertop vendors, and not only did their customer service leave much to be desired, but our selected vendor fell through at the last minute because they oversold their material. When we reached out to Evergreen, from the start everything was different. We were dealing directly with the owner, who supported us through the whole process, from slab selection to fitting, installation and everything in between. The quote was highly competitive and market-aware, payment was very straight forward and, though we had minor unforeseen issues, they were completely and masterfully handled. Even after the installation was done, we needed help with an issue that was totally outside his responsibility. In the end, we came out ahead of our remodel schedule, within budget, and with a fantastic kitchen. Truly, cannot recommend it further!

We liked the Waypoint cabinets but they would be around 10k for a 8x10 feet kitchen. We went on a…read moreSaturday but it was already closed by 3pm.

I have referred many of my real estate clients to Greenspot Construction for all there repairs and…read moreremodel needs. When my clients get a referral from me they expect the best. It's important to me to only refer good solid people and companies that are honest and get the job done in a professional manor. I have nothing but outstanding reports back from my clients. I always go check the work as well after completed and its always outstanding. They have a great team of people for every aspect of construction. I will continue to send my clients and use Greenspot for my person remodels and repairs as well.

This company has great work ethics. Has good communication skills. You know your job will be done…read morecorrect. They worked around my crazy business hours to get our repairs done. E

I have worked with Matthew Eddleman on several jobs for clients and for my own home. He is my go-to…read moretrusted resource person at Albert Lee. Matthew is very knowledgeable about the products and helpful throughout the entire process from initial product comparisons to scheduling installation. Although he is now in Silverdale, and I am in Seattle, is really doesn't matter. The process is just as efficient as it has always been. Thank you Matthew!

I love how the team is doubling down on their insistance that I'm the problem. Once again, I never…read morereceived a message about a separate delivery. If there's a recording it's entirely possible that they dialed a wrong number. It's entirely possible that someone mistakenly told me at purchase that they would be delivered together. The fact that this company refuses to admit that they might have made a mistake only proves my point. I cancelled my order because the team was being explicitly rude, not because I wanted it all to be delivered together (or whatever their paperwork apparently says happened). The transaction I'm describing took place in September 2025. However, I'm shopping for more appliances and it reminds me why I'll never use Albert Lee again. I purchased a dishwasher and washer/dryer to be delivered and installed. I was sent multiple texts saying that my items would be delivered in a certain window. Specifically, 4:00pm to 6:00 pm on a Friday. I received multiple confirmations, including the night before. At 7:30 that Friday morning I received a phone call from an unfamiliar area code. (I get tons of spam calls, so it wasn't unusual.) I didn't answer because I screen for spam. Seconds later I got a text from my area code saying that my delivery is 8th on the list and my appliances were still expected between 4 - 6pm. I was even sent a link to a map so I could track the location of the delivery vehicle. They were several towns away. Nobody left a voice mail, so I assumed it was spam and I went about my day. Around 2pm I got a messaging saying that I had not been home to receive my delivery, and I needed to call to reschedule. Tracking still showed my items two towns away. I called the store for clarity. I was told that they had arrived at 7:30 that morning, and I hadn't answered the door or their phone call so they left. I hadn't heard anyone at the door, and my dog would have lost her mind if someone had knocked. I explained that there seemed to be a glitch in their system. They refused to listen, insisting that it was my responsibility to be there, they had sent multiple messages about my delivery window, and that it was my fault they hadn't been delivered. I offered to show them the texts. This person refused to believe me and insisted that I reschedule. An important detail: that same morning I learned that a beloved family member was being moved into Hospice, and I was in the middle of making arrangements to fly to another state ASAP. I wanted to find out if AL could complete the install that day as promised, because I wasn't sure when I would be back in town. I mentioned this as a hurdle to rescheduling, and instead of showing empathy or trying to work through it, the associate seemed huffy and irritated that I had follow-up questions. Finally, I asked for a manager, thinking maybe this was just a specifically difficult associate and I might have a more productive conversation with someone else. I was told the manager would call me back. Close to 5pm I had to pull the trigger on travel arrangements and couldn't wait any longer. I called and asked someone who answered (different person) if the manager had received my message and if I could expect a call back that day. The receptionist (as she described herself) was outright hostile, telling me the manager was in a meeting and she had no idea if he could get back to me. Again, I explained my circumstances and her response was, and I quote, "What do you want me to do? It wasn't MY fault." I said goodbye, but a moment later I called back and canceled my order. I later received a terse email from the manager of the Silverdale branch. He explained that because my dishwasher was being installed by a last-mile delivery service, it had a different delivery and installation time from the washer and dryer, and that I had "received a call about it the night before." I checked my call log, and there were no missed calls. I didn't pursue it because there was no accountability, and no sympathy whatsoever during an incredibly difficult time. I was met with hostility while asking for help, and suspicion instead of curiosity. I purchased the same appliances through Costco, and while they were the same price as AL, installation was free. It was hassle-free, the installers were incredibly professional, and the entire experience was pleasant. I love supporting family-owned businesses. I assumed the benefit would be more personal customer service, but in this case I was wrong. Two stars because the purchasing experience was pleasant, and from what I was told the salesperson was out of town and couldn't fix the delivery predicament. I feel badly, because it's his commission they lost.

I hired Alberto and Nicole to do some renovations on a new house I purchased. This included…read morepainting all of the existing interior wood trim; removing old carpet and sanding/sealing the hardwoods underneath, and re-tiling two bathrooms. He also fixed a leaking toilet for me. Everything was communicated very well; estimates and change of scope were delivered immediately and honestly, and the work Alberto and his crew do is top notch. He is a a true 'perfectionist'. I have other projects in the queue and will not hesitate to use Nicole and Alberto again!

I have been so impressed every time I've worked with Alberto & Nicole. They are a fabulous team as…read morethey helped me brainstorm how to go about each project. They are efficient, trustworthy, do quality work fir a fair price! What more could I ask for? I will continue to use them for many more projects!

Everything went well and we gained the friendship of an extremely competent plumber, contractor,…read moreemergency handyman, and all around nice person!!! I hate to share Tom because his schedule will only get more full, but that just selfish-talk:) Tom has given excellent advice and done both major remodeling, minor repairs!

I had a need for an emergency door frame repair at the end of a busy day. Tom came right away to…read moreassess, and then complete the job. Very responsive. Quality repair. Improved on what was there before. And absolutely great to work with. Amazing all around! I'd refer anyone to Ace Works.