I used Blind Alley for blackout blinds in our media room. Easy process. Reasonable prices. Very…read moreprofessional. One of the blinds was dead on arrival. They let me know during install and came out the next day with a new motor to repair it.

Reasonable quote, very good support (lifetime!). Personal attention during the quote process, good…read moreset of samples provided. After a reasonable delay for manufacturing, installation was completed within expected time period. They're keeping our living room significantly cooler. Planning on doing the family room next.

I contacted Wessco Blinds while getting quotes for custom shades in my new loft, and they were the…read morefirst company I ruled out. The biggest issue is pricing. Their quote came in significantly higher than any other companies I spoke with, but nothing about the proposal made me feel it was worth that kind of premium...Once I started comparing options side by side, Wessco just did not seem competitive in terms of value, functionality, or overall solution. Don't get me wrong, I don't mind paying more for quality when the difference is obvious. In this case though, the pricing felt hard to justify, especially when other vendors were offering stronger smart-home integration and more compelling options and discounts overall. The interaction itself was not terrible, but the quote made the decision easy. I moved on quickly and focused on companies that offered a better balance of cost and value. Definitely get multiple quotes before making a decision, because the pricing differences between companies can be pretty eye opening.

We have purchased about a dozen shades from Wessco over the past seven years or so. Their showroom…read moreis great, their sales people are top notch, Lance in particular is super nice and great to work with. And we've always had a great experience with the installers as well. We purchased manual shades for our upstairs and our basement but unfortunately decided to get the Hunter Douglas Automated shades for our main floor. After almost a decade of trouble shooting, installing new battery packs and motors I think it's more than safe to say they are complete garbage. Recently when we had a tech out to install all new parts on our automated shades. Wessco gave us free labor for the motor install but the technician only installed 3 of the 4 motors. We also purchased new battery packs as well. The technician said that after installing all new parts if we still continue to have issues to come into the store and get a new hub. . Well, lo and behold, installing all new parts did absolutely nothing with the new parts they gave us. They fell off the network and I've had to go back and reset everything again. I work in tech so I don't mind troubleshooting things but these shades are horrible. I called this week to see about the refund on the fourth motor, and to see if I could get a new hub since we still continue to have issues with the shades. Kami said she has no record of the motor not getting installed and told me that if I want a new hub it will be another $300 charge. Maybe it's just me but if I spend about $10,000 with Wessco for extremely subpar product, I would look into comping the new hub a staff member offered to me. Thanks for the memories, Wessco. Shades.com is our future from now on.

I begin this review by saying I have reached the point where I have no alternative but to take this…read morebusiness to Small Claims Court. Here's why: Early last August we met with a sales rep to begin an order for blinds at our living room, dining room, and kitchen. It wasn't until mid-September that blinds were ready to install. During the install of the living room blinds, we discovered that they were not motorized, as we requested. Also, the dining room's large set of windows wasn't yet complete so they had to re-order those, too, because of lack of motorization. Finally, on Oct. 22, Mark installed our motorized blinds. One of 3 of the living room blinds didn't work, so he told us he would reorder the blind. Also, the blinds in the dining room operate the opposite direction we need. Mark said, "Oh well." Mean time they fired our sales rep. We have been pleading with owner, Gavin, ever since to correct this. He refuses to honor their 90-day warranty for a bad blind and then tells us in a google review that we should expect 100% satisfaction. Well Gavin, when will you make good on this.? You refuse to return our calls, emails, and even visits to your store! This is the worst company in Olympia for customer service. Steer clear and save yourself a lot of misery.

My experience with Olympic Blinds has been unacceptable and reflects serious failures in warranty…read moresupport, communication, and leadership accountability. Olympic Blinds took possession of my blinds for a warranty issue and kept them for approximately seven months. They still have them! Throughout that time, delays were repeatedly attributed to the manufacturer, yet no clear timeline or resolution was provided. Communication has been consistently poor. The vice president of the company, who is also the owner's son and was responsible for handling this issue, did not return phone calls, voicemails, or emails from either me or my husband. Communication, when it occurred at all, was limited to text messages. During this process, I was told things like "It's busy season" and that they would "get to it when they can." I was also told that pursuing small claims court would be "a waste of time and money." Twice I have been told my blinds were on there way back from the manufacturer. I still have no blinds. Despite these assurances, months have passed with no resolution. I was given inconsistent information and had to repeatedly follow up just to get basic updates. At one point, I contacted the manufacturer directly and was told they were waiting on authorization from Olympic Blinds to proceed. Even after requesting a refund, the owner never contacted me at any point during the seven months this issue has continued. After researching further, I noticed that many Yelp reviews describe similar issues, including poor communication, extended delays, and difficulty with warranties. My experience closely mirrored those complaints. The lack of responsiveness, follow-through, and accountability -- particularly at the management level -- resulted in a significant waste of my time and left me without my blinds or a resolution. Based on how this situation is being handled, I would not recommend Olympic Blinds to anyone who expects reliable warranty service, professional communication, or timely follow-through

We were looking for new window coverings and called Infiniti because our neighbor recommended them…read more We scheduled a free consultation and they brought out samples to our home so we could check them out. The sales gal Kailey was great and really new her stuff! They had several different brands and the pricing was great. We ordered new shades and were told it would be about 2-3 weeks. We got them in 2 weeks! The installers new exactly what they were doing and cleaned everything up. Fast and efficient!! We would highly recommend them to everyone These guys were great!!

Love our blinds and want to give a two thumbs up on Infiniti's support after the sale.read more

Hands down Seth with Apex is the go to if you're looking for great customer service,…read moreprofessionalism, and vast selection in Seattle. I live in a high rise condo with post tension cable (I still don't fully understand what this means other than it holds the building together and if someone damages it, it can compromise the entire integrity of the building structure - Serious stuff!) in Seattle with very strict rules regarding who can drill into the ceiling. After speaking to 3 different companies in the area about upgrading the wire blinds in my condo, I was about to give up. One company was very short with me and didn't follow up; the other two didn't want to go anywhere near the post tension cable. When I reached out to Seth, I tried to set the proper expectations regarding the challenges I've had. He was very optimistic, said he was up for the challenge and came out the next day to assess the situation. He answered all my questions, addressed all my concerns and even provided some design/style tips. I decided to go with the top down/bottom up motorized Hunter Douglas honey comb shades. Seth also chased down my HOA board to get all the appropriate approvals needed to install the blinds in our condo. The very next day I had a reasonable quote and swatches of samples started showing up a few days later. The installation went very well too. The certified Hunter Douglas installation team was able to get the job done in about 3 hours and took the time to show me how to operate them. Seth was of course on site to help make sure everything went smoothly. I could not be happier with my new blinds, and so glad I took his advice and went with the motorized blinds instead of manual - best money ever spent!

I had the chance to talk with Seth (owner of Apex Window Fashions) today and unfortunately he…read morecurrently semi-retired at this time and is not doing the usual consultations for window treatment orders in the same capacity as he has done for 30+ years. He did however articulate that he would still want to operate in a consultative capacity in some shape or form in the future. Seth's record of being communicative, professional, patience and being an all around good guy is true and came across that way. I wish him well in his future endeavors in whatever capacity he feels he would like to operate in as people like him are a value add to our community and society.

NW Natural Lighting did a great job from start to finish. We had 2 motorized shades installed and…read moreare very happy with the results. Every employee we worked with from first contact to final install were friendly, respectful, responsive, and helpful. I highly recommend NW Natural Lighting.

Beautiful solar blind installed. On time and completed well before the estimate provided. Great…read moreexperience with this company and its employee. Small glitch in scheduling, but worked out easily.

The owner never called back when her assistant was rude…read more When the assistant is rude to a future resident. That is a red flag to a future resident.

When apartment hunting I was looking at different places around fairgrounds and I noticed Olympic…read morevillage was leasing, I walked in and Ryan gave me a tour on the spot. He was very friendly and told me what I needed and Answered all of my questions, I was so confident with Ryan's help getting an apartment because I always got back to me at a timely manner. 2 weeks ago one of my bathroom sink hose was leaking and all I had to do was get On the resident app and submit a request for someone to come and fix it and they came the next day. OVA has been very pleasant to be in and I have no complaint,

Friendly and knowledgeable. Windorco has served my glass needs for replacement window units and…read moretempered glass panes.

Jeff at Windorco was very responsive and clear in his communication. The price was very good…read morecompared to competitors. The install crew was friendly and efficient and the new windows look great!