Usually going to car dealership is not the most fun place to be but these guys are awesome,…read moreespecially Kim! The place is super clean and spacious. There is plenty of seating and places to do your work if you have a laptop. Water bottles and coffee are even offered. It's the little things that matters! If they offer snacks would be even better lol I was very impressed with the video diagnosis that they sent you by text. It makes a huge difference when you are just looking at a piece of paper with the list of repairs and actually seeing for yourself which parts needs to be replaced. I had some issues with my transmission and Kim confirmed it was under warranty which I didn't know about. I bought my car here 10 years ago and glad to know that some things are still covered! Once they knew my repairs may take a while they immediately put me in a free brand new CX5 rental. They send updates by txt msgs which works way better than playing phone tag. I've tried going to a few other service places to save some money but they don't always do the greatest job. Glad I came back here and could not be more thrilled. I'm actually really digging the rental and may consider buying it (I know they did this on purpose!)

I had purchased my Mazda Cx-5 in 2023 so this review is long overdue. Kevin, our car dealer,…read morepromised us he would give us weather mats free of charge if we decided to purchase the vehicle. He ended up ghosting us since November 15th, 2023. In hindsight, we feel we got swindled into getting this car as he presented it as "the deal of the century." I'm thankful to Jesus we have a car but I feel we had a disingenuous experience with Kevin.

Took a car in for an error code associated with the electronic parking brake after I changed my…read morebrakes and rotors. Rich was able to give me a full picture of how simple or complex it could be and the possible difference in cost and that it would take less than a day which made planning for being down a car a lot easier. Rich called me first thing the next day to tell me it was just the coding and he was able to fix it without changing out parts. No running circles or unnecessary upsells, just a good guy who has always been honest and as upfront as he can be about any repair. Rich is the old school type that is hard to find these days. For those familiar with Quincy car repair, you'll also see Jim Abdon there a couple days a week!

I keep saying it: if Jimmy Abdon recommends a guy, you know you're going to have a good experience…read more I brought in my car because the cruise control was blinking (and not wanting to work). Within half a day, Rich was able to determine what the problem was, and I was cruisin' again by midday. I also appreciate him calling me and telling me what the issue is and the cost upfront before starting work. The price I think was fair, all things considered. An anecdote if you'll allow it: A millionaire's yacht engine breaks. No one can fix it; so they bring in a mechanic with 40 years experience. She looks the engine up and down, takes out a small hammer and gives it a few taps. The engine roars back to life! A week later our millionaire gets a bill for $10,000. He can't believe it; and asks for an itemized bill. What he gets back reads: Tap with hammer = $2. Knowing where to tap = $9,998. An inescapable fact: [modern] cars are expensive, complex machines. If they were simple, there'd be no need for mechanics. It's not the tapping that's expensive, it's knowing where and how to tap. Where I admit I struggled is that the fix was to reconnect the actuator, and the bill came back for $165 (all in - one hour of labor). Despite the price, I realize full well: 1. There was a process in getting to the issue, and then verifying it was fixed, involving both road and shop testing. 2. The reality was likely more technical that itemized in the invoice. My Ikea desk seems it would be ~10 parts coming together in under 30 minutes no sweat. In reality it took two people two hours, intermingled with profanities. 3. Tapping with a hammer (reconnecting a part) is easy, having the skill set to determine how and where to tap is not.

Went for car inspection, was told failed to due "Front End" on both sides for front tires. Car was…read morerecently serviced for complete break job and multipoint inspection and no mention of Front End being an issue. Since "R" sticker applied, had to pay them $210 extra for have what turned out to be front outer tie rod replaced only on the driver side (not both as mentioned on original rejection), a component which looks to cost under $50 online. Would avoid for state inspection as its possible will be failed and essentially forced to pay for unnecessary services.

I went for an oil change. They did the same day and CHARGE me $60. I have to go back same day…read morebecause the oil light was on. And suddenly it started to vibrating wildly every time I stopped in light.He check the oil. Reset the light. And told that it was a spark . When back 20 minutes and charged me 223.93 .Yes. I was robbed, ripped off my money. I paid because, what I'm supposed to do? I want my car back. In top of that he was smoking and blowing the smoke in my face. I'm single mom so yes I need my car. If your a women alone don't go there. Go somewhere else. Unless you are smoker or rich. Or want to call the police and fight for your money. I went there because I got my inspection sticker there awhile ago and it was quick. But believe me never ever, dishonest people.

The worst place to go, rude and I called them to mount the new tires on my car and they told me yes…read more, when I arrived they told me thatI needed to make an appointment and there were 3 sitting without doing Nothing Watching tv The worst place in Quincy

Servicing cars here for years. Though i don't usually need any diagnostics per-say, i usually…read morefigure out what may be wrong with my car and then if i cannot handle it or don't have the lift to do certain jobs, Peter usually gets me in quick and what I need is then taken care of. I don't get up charged or suggested to do a ton of work that doesn't need to be done. Just what I want done and that's it. Inspections, oil changes, and any advanced engine issues i can't handle on a day off with the boys.

Just headed there for a tire plug as I hit a screw on the road…read more When I explained the situation the guy asked me to hand him the keys. Before I handed him the keys I asked how much it would be and his reply was "Doesn't matter does it? You gotta get it fixed." I said it does to me. He wouldn't give me a number and so I left. Worst experience ever. Would not recommend this sketchy business.

I do not often write negative reviews but I'm making an exception in this case. My family and I…read morehave been living in Hyde Park for 20 years. When we first moved here I tried Hyde Park Spring & Brake a couple times. Both times the owner was short and unfreindly to me so I didnt go back. I hadn't been back to them in about ten years but was in a hurry to get a tire of mine patched. When I drove into their lot someone was pulling out so I pulled to the right out of his way. The owner starts waving at me to move and yelling at me. I point to the person pulling out and when they've passed I park out of the way so I can see if they'll fix my tire. The owner rudely asks me what I want and I tell him. He rudely says "we're too busy today. Come back another day." Never going back there again. In Hyde Park I usually go to C & C or Bertos now that Juniors is closed.

Nick took care of my car in one day, so I could go to work the next day. They quoted me a price…read morethat I thought was fair. I'm so glad that the Triple A guy suggested them!

I've been coming to Nick's for years for car inspection stickers--always friendly, always helpful…read more One time, our rear wiper was worn, and they replaced it for free without us even asking. Last Sunday, our car starter died at Costco Gas, so we had it towed to Nick's. They called first thing the next day, explained the issue, gave a clear estimate, and had us back on the road the same day. This week, we brought our other car in for an oil change. I called ahead and was told to bring it in whenever was convenient. I dropped it off at 8am and by 11am, they called to let us know the car was ready, with no issues after a full inspection. The price is always reasonable, and Nick and his team are truly great. Highly recommend supporting this local business and keeping them busy!

Quick walk-in inspection, but in my 4 years of owning the car this is the first time an inspection…read moreservice man took off my thin license plate cover and handed it back to me refusing to put it back on afterwards while providing no answer?... I've been to 3 other inspection sites from 2022-2024 without issue... can't put it back on without a power tool, so I guess I'm stuck unless I go to ANOTHER service place to get them to add it back? Seems very inconsistent since he left the back cover on... a bit disappointed, but oh well.

I have been bringing my cars here for years and have never had anything but good results…read more They always explain the issues clearly and the cost is always in line with the estimate they give me in advance. I wouldn't take my car anywhere else.