We had a unit here for over three years. When we first got the space which was owned by another…read morecompany there was no security gate. The place was just open to anyone. Within the last 18 months, they have really secured the place. You now need a security code to get in and out. The grounds are always clean. I would recommend this place for your storage needs. The prices were reasonable comparatively in the Cincinnati area.

From the owner: Whether you're downsizing your home, looking for a secure location to store your valuables, or just…read moreneed to rent a moving truck, call West Side Storage & Truck Rental. This company offers several secure storage options for individuals and businesses alike, with very affordable rates and an attention to excellent customer service - an element that makes them one of Cincinnati's most trusted storage facilities. Enjoy around-the-clock, easy access to your belongings with one of their self-storage units, each of which is thoroughly cleaned and inspected before your move-in. Proudly serving our community of Cincinnati, OH, please get in touch with our office for more information.

Frank and James were very professional, helpful and kind…read more Took the time to assist me with my many questions and concerns while I searched for the best storage unit.

Stop in and ask for James cannot recommend this guy enough. very polite professional courteous…read moredefinitely goes out of his way to set the standard I appreciate your help thanks for great experience Hope to see you again soon

Our last move the guys were nice enough and nothing got damaged, but it wasn't anything special…read more This time we went with Moving Ahead Services, and they were amazing! It took them 3 1/2 hours to move all our worldly belongings from a storage unit into our new home, and that includes a half hour drive from one place to the other! For the record, it took our other movers more than 8 hours to move us into that same storage unit. The crew was fun and friendly and no one ever stopped moving. I actually told them to slow down at one point! I stood back and directed and they got everything into its new home. They all came in to thank us when they were done, and offered to move anything that we didn't like its placement. Seriously a good service.

Horrible experience. 100% would not recommend !!…read more They did not properly wrap my stuff and caused damage but didn't want to take responsibility for it after and tried to push liability. Took a huge L. Stay away unless you're ok with risking taking high risk for their negligence.

It was a long day due to elevator problems on both ends of my move, but these guys were troopers!…read moreReally, it was a stressful day, but they had my back. I booked well in advance and was thanked for that! They called to confirm several days out, and called back when they couldn't GPS my new location... it was too new. We worked that out. They showed up right on time and worked hard. Because of the issues of living on the 3rd floor (both places) and lack of cooperation from the buildings...actually in one case it was other movers who caused the issue...they worked from 9 to 6 without complaining. Last time I moved it was 2 and 1/2 men, and they weren't friendly, wasted plenty of time, and overcharged me. As long and hard as this move was, it was cheaper than that!!! I was thrilled in every way. If you plan a move in the near future, this is who you want!

Unprofessional and unreliable. Confirmed our move several times with Hercules, but on the day of…read morethe move, the crew arrived late, did a walk-through, then just drove off without saying anything. We later found out they claimed they didn't have enough movers, even though all 3 hired movers were there and we had very few items. No communication, no accountability. Would not recommend. ,

I started using this place a few months ago and find it to be a nice place. From talking to the…read moremanager he took over in Oct. 2024 and made a lot of changes.

Very deceptive business practices. They trick you with bait and switch pricing from the call center…read moreto the actual storage site. When you call them on it, they give you this script about why the price is different than originally quoted.

I just want to say Kyle is the best and so helpful! this place is huge and he manages it all by…read morehimself! From helping you move things and making everything easily accessible! it's great and would recommend to everyone! He genuinely cares for his tenants and auction pick upers lol!

I wish there was 24 hour access, but the hours are decent. The facility manager is awesome! She is…read moreempathetic, courteous, and extremely helpful. The climate control actually works, unlike others that I visited. This is my 3rd storage unit in various parts of the country. What I have learned is that the small companies are WAY BETTER and less manipulative than Public Storage.

Terrible customer service. They charge 2 late fees a month, raise the rent, will not work with you…read moreat all. Will lock you out immediately . Charge for months when you are locked out. spent $3000 in one year on a 10x15 that leaks.

Look no further for self storage! The process was quick and easy to reserve the unit. This place…read moreis clean, well lit and super accessible.