1. Bear Valley Automation

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Big Bear, CA

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Bear Valley Automation

5.0 (3 reviews)
Closed • 10:00 am - 4:00 pm

Services - Bear Valley Automation

Home system automation

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Empire Satellites

Empire Satellites

(12 reviews)

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

Spectrum - This is the rouge and unprofessional Spectrum employee at the Highland Springs store in Bsnning. He deserves to be fired.

Spectrum

(98 reviews)

" Tyrone From Spectrum Video Was Awesome "…read more I contacted Spectrum Video Department because I was having some weird problems with my TV cable internet. Suddenly I had 15 different channels on my TV internet that where their with perfect video, but their was no sound on those channels. But the sound on the rest of all the channels on my TV were perfect. Also channel 44, which is the L.A. Angeles channel, and channel 53, the L.A. Dodgers channel which I watch a lot, but suddenly the video of the games was perfect, but the game sound and advertisements were totally being done in Spanish. It really freaked me out, it was really where'd. Also on a couple of channels, what ever show I was watching was perfectly OK in English, but when they went to a commercial it was also in Spanish. And then it went back to English again. There were some weird things happening. I made a call to Spectrum, and within 5 minutes Tyrone from the Spectrum Video Department started helping me. Tyrone had a great personality, and took his time leading me through several sections of the Spectrum remote control to make changes, upgrades, and re-set many different areas of the online TV internet cable program. After about 20 minutes of listening and following Tyrone's very smart instructions, my TV restarted again and went back to it's original very good and perfect working order. I thanked Tyrone for his great electronic knowledge, and his wonderful customer service attitude. Tyrone was Awesome !

I called Spectrum early this morning to contract for a new Internet service and after establishing…read morethe service I was advised to the nearest Spectrum store to pick up my new router. I told Daniel, the customer service from San Antonio, Tx that there's one outside our gate on Highland Springs Bl and that he'd make an appointment for me. He sent me a text confirming the 11:15AM appointment and that if early can just come in as a walk-in. I arrived at about 10:45 and logged in at their IPad registry which acknowledged that I was early. The room was full with about 11-12 people waiting and there's only 2employees there - a male and female. After 20 mins while chatting with some of the people there, I noticed that my name does not show up in the Chart board, so I went and logged on again and by that time 4 more people had arrived. Still my name did not show up on the list so I thought those with online appointments are entertained separately, so I decided to log on again and NOT reference my on-line reservation. 30-35 have already gone by and by this time all the remaining people there were people eh came way after me. So I walked into the man who's picture I will post here, and told him that I had already placed an order on the phone and if I just show them my ID, they would hand me a box of router. The man asked me to sign in again and wait for my turn. Obviously a little irritated and feeling the discrimination that this idiotic and rough behaving unprofessional staff member, I told him I've been patiently waiting...if you can't serve me and give my router, I'll just go to Verizon. He shouted: "Go ahead and go to Verizon." I walked out and called spectrum customer service and reported the incident but I'm sure that went nowhere. That man does not deserve to work in the customer service industry.

Bear Valley Automation - homeautomation - Updated October 2026

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