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    Charter Communications

    2.1 (49 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Charter Communications

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    9 months ago

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    6 years ago

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    6 years ago

    We are pretty happy with their service... to bad Prices are going up and up ... they catch you with a cheap start price.

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    6 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    11 years ago

    The service is ok, but after one year they jacked up my "introductory rate" by 50%.

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    9 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Charter Communications

    Review Highlights - Charter Communications

    I just got a house in Big Bear Lake and was surprised by how few internet providers there are in the area.

    Mentioned in 4 reviews

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    DIRECTV

    DIRECTV

    (51 reviews)

    UPDATE 07/26/2019 1145…read moreAlphonso (DTV service technician) he's been to my home before and he did a good job then he did a great job now he was very efficient knowledgeable & polite, seems sincerely concerned about my concerns about DirecTV and the direction they're going with customer service did his best to help me in every way we could during his visit. I was seriously thinking of switching to another provider but thanks to him I will stay with DirecTV for now. 07/25/2019 1800 an automated call was received to confirm the appointment even though I done that Monday directly with the technician (thousand palms field office). 07/26/2019 0715-0800 I simply called to confirm the appointment as a technician was supposed to come between 8 and 10 a.m. today I had to make two separate calls during the first call someone who identified himself as red (offshore) have me on the phone nearly a half hour before transferring me to a number that was no longer in service. I didn't called a different number I found online and got a hold of someone named k (offshore) after speaking and waiting about 10 minutes online she did confirm the appointment but said it was between 8 and 12 p.m. not 8 to 10 a.m. there's nothing you can say or do about them other than change service but I doubt the other major provider (dish) is any better, I know for a fact that they are not less expensive as they say.

    Let me first apologize for stupidly remaining a customer of DIRECTV since 2019 & paying their…read moreHORRIFIC monthly bill for a whole lot of NOTHING.....as my husband watches only TCM & none of their other offered garbage. And second, for being so STUPID for having the account set for auto pay! Stupid aside, I put this account into "vacation mode" on 6/24/25 w/direction from the DIRECTV rep to"Call back when I want to resume service". So, without a call from me, DIRECTV resumed my service 3/21/26 then sent me a bill for $309.83 eating into a credit of $118.82 that set on their books for their use for 9mos leaving a bill of $191.01 that they charged to my Visa unknown to me on 4/27. I discovered this disaster today 5/5 and sat on the phone w/3 Directv reps for 2 hrs trying to reason with them that their rep left it very open ended with... "Call us when you want to resume" but that they aren't willing to honor that rep's arrangement. And the kicker is.....their equipment doesn't even work! My husband tried it and it's DEAD IN THE WATER! So, even if we had wanted to resume service, there isn't a way to do so with their non-working equipment. I am LIVID! DIRECTV STOLE OUR $118.82 CREDIT BALANCE! PLUS REINSTATED UNWANTED/UNASKED FOR SERVICE AT $165.+/mo! PLUS TELLING ME THAT THEY "SENT A LETTER OR EMAIL (though which they don't know) STATING THEY WERE RESUMING SERVICE". No, they did NOT! PLUS LEFT US WITH NON-WORKING JUNK TELLING ME IT IS "MY PROBLEM TO GET RID OF IN WHATEVER WAY I SEE FIT......SMASHING IT WITH A SLEDGE HAMMER IF I CHOOSE TO DO SO" per JOY -supervisor. WHAT A TERRIBLE OVER-PRICED COMPANY THAT ALLOWS THEIR PEOPLE TO MISREPRESENT AND TELL LIES! The "funny" thing to me is....had I called up and asked for "CUSTOMER RETENTION DEPT" under the guise of wishing to continue service for a monthly cost reduction, they would've happily done that yet JOY a supervisor claimed she had "no power to reduce or waive that unanticipated charge". Such FALSEHOOD! So, what I get out of doing business with DIRECTV is a whole lot of Nothing but FRUSTRATION! What DIRECTV gets is my frustration put in print for all would-be or present DIRECTV customers to reflect upon because you, too may find yourself at the short end of their pointed stick! Please BEWARE OF DIRECTV! They are probably the worst company I have encountered in a long time! I ONLY WISH I COULD LEAVE A NEGATIVE STAR RATING FOR THEM AS ONE IS WAAAAAAY TOO GOOD!

    Charter Communications - televisionserviceproviders - Updated May 2026

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