When you are ready to buy and they say "well, we close in 20 minutes" and say you can come back…read moretomorrow. This is not good customer service ...

Best customer service! Suburb tech assistance. Seldom have to wait more than one day ( or less) for…read morea home tech support appointment! Jesus went out of his way to help my husband and I understand the new technology. He also advised us to not shut off our Verizon mobile service until we got help from Spectrum Mobile in Big Bear Lake as we have had our mobile phone numbers for decades.

Worst job ever that Tim Evans Dish ... don't tell how much it will cost ... doing the job then…read morepresent price... Cable look like a Child Install cable hangin / not lined up ... reuse old fasteners who are cracked... just ridiculous quality... of a job!I guess that's what Big Bear Lake are happy with ... it's not much quality work to find Soo he is just like the rest. Had to tell him go away ...payed and did it my self ..it was a insult..!!

We own a vacation rental home in Big Bear. Tim has helped us twice now with service, first Dish and…read morenow Spectrum. Tim is absolutely the best guy in town by far, very trustworthy, professional, and smart. He saved us this last time. Thank you Tim!

I wrote a review and gave them 2 stars. They told me my lower radiator hose was leaking and I…read moreneeded a new hose. I jacked up my car to check it out. There was no leak anywhere and the hose was fine. I can't emphasize enough. Don't let this business touch your car.

If I could give them a negative start I would... the customer service and lack of transparency is…read moregiving... I've been on the phone over an hour with no resolution how Frontier internet is still in business is beyond me had re-connect under new account service should have been an easy solution yet here I am still on the phone after speaking to account services, customer service, retention, Tech and sales

Tim our technician was Amazing!! Came out same day and Installed a non working Nest thermostat by…read moreadding a transformer for c- wire need. He was prompt, very knowledgeable and affordable. I will definitely use again for any home automation needs!! He also connected nest to 2 phones via google app

We recently bought a home in Big Bear City, Ca. We were in need of outdoor cameras and multiple…read moretelevision set ups. We searched Google and found Bear Valley Automation. We called and spoke to Tim, the owner. He was very friendly and came to check out what we wanted done. We immediately knew he was someone who was honest and trustworthy. He was able to help us with our cameras, TV's, and he installed a Nest thermostat for us. We highly recommend him for all your home security and automation needs.

UPDATE 07/26/2019 1145…read moreAlphonso (DTV service technician) he's been to my home before and he did a good job then he did a great job now he was very efficient knowledgeable & polite, seems sincerely concerned about my concerns about DirecTV and the direction they're going with customer service did his best to help me in every way we could during his visit. I was seriously thinking of switching to another provider but thanks to him I will stay with DirecTV for now. 07/25/2019 1800 an automated call was received to confirm the appointment even though I done that Monday directly with the technician (thousand palms field office). 07/26/2019 0715-0800 I simply called to confirm the appointment as a technician was supposed to come between 8 and 10 a.m. today I had to make two separate calls during the first call someone who identified himself as red (offshore) have me on the phone nearly a half hour before transferring me to a number that was no longer in service. I didn't called a different number I found online and got a hold of someone named k (offshore) after speaking and waiting about 10 minutes online she did confirm the appointment but said it was between 8 and 12 p.m. not 8 to 10 a.m. there's nothing you can say or do about them other than change service but I doubt the other major provider (dish) is any better, I know for a fact that they are not less expensive as they say.

Let me first apologize for stupidly remaining a customer of DIRECTV since 2019 & paying their…read moreHORRIFIC monthly bill for a whole lot of NOTHING.....as my husband watches only TCM & none of their other offered garbage. And second, for being so STUPID for having the account set for auto pay! Stupid aside, I put this account into "vacation mode" on 6/24/25 w/direction from the DIRECTV rep to"Call back when I want to resume service". So, without a call from me, DIRECTV resumed my service 3/21/26 then sent me a bill for $309.83 eating into a credit of $118.82 that set on their books for their use for 9mos leaving a bill of $191.01 that they charged to my Visa unknown to me on 4/27. I discovered this disaster today 5/5 and sat on the phone w/3 Directv reps for 2 hrs trying to reason with them that their rep left it very open ended with... "Call us when you want to resume" but that they aren't willing to honor that rep's arrangement. And the kicker is.....their equipment doesn't even work! My husband tried it and it's DEAD IN THE WATER! So, even if we had wanted to resume service, there isn't a way to do so with their non-working equipment. I am LIVID! DIRECTV STOLE OUR $118.82 CREDIT BALANCE! PLUS REINSTATED UNWANTED/UNASKED FOR SERVICE AT $165.+/mo! PLUS TELLING ME THAT THEY "SENT A LETTER OR EMAIL (though which they don't know) STATING THEY WERE RESUMING SERVICE". No, they did NOT! PLUS LEFT US WITH NON-WORKING JUNK TELLING ME IT IS "MY PROBLEM TO GET RID OF IN WHATEVER WAY I SEE FIT......SMASHING IT WITH A SLEDGE HAMMER IF I CHOOSE TO DO SO" per JOY -supervisor. WHAT A TERRIBLE OVER-PRICED COMPANY THAT ALLOWS THEIR PEOPLE TO MISREPRESENT AND TELL LIES! The "funny" thing to me is....had I called up and asked for "CUSTOMER RETENTION DEPT" under the guise of wishing to continue service for a monthly cost reduction, they would've happily done that yet JOY a supervisor claimed she had "no power to reduce or waive that unanticipated charge". Such FALSEHOOD! So, what I get out of doing business with DIRECTV is a whole lot of Nothing but FRUSTRATION! What DIRECTV gets is my frustration put in print for all would-be or present DIRECTV customers to reflect upon because you, too may find yourself at the short end of their pointed stick! Please BEWARE OF DIRECTV! They are probably the worst company I have encountered in a long time! I ONLY WISH I COULD LEAVE A NEGATIVE STAR RATING FOR THEM AS ONE IS WAAAAAAY TOO GOOD!

Stupid tech support. Difficult to understand language…read more Scamming people into paying for a business account. Service is "meh". I never had these issues with Spectrum, just slower service. I Googled my issue after being hung up on twice, 4 different tech support reps. All I needed was to unplug my router to change the IP address. If you are working on VPN for work you can't have the same IP address To change it unplug your router and plug it back in.

TRYING TO STOP SERVICE IS LIKE PULLING TEETH! This is a…read morecorrupt company -- I called to disconnect my service 30 days ago-They continued sending bills. I called and told them I didn't need their service again! THAT I had another service provider!! Now they want to play with codes sent to my email or phone - I don't want 3 months free service! Frontier's service has always been sporadic and a pain in the ass~ What a bunch of clowns --- Leave me alone you company is nothing but harressment- YOU WERE CANCELLED 6/14/25

He was on time , quick and efficient . Literally took less than 10 minutes. I needed this mounted…read morequickly because I have a toddler and I didn't want damage to the tv. He arrived early which made my life way easy

Gary was amazing. He was very neat with his work and everything was top notch. My new house looks…read moreway better with how he completed the installs of 3 tvs. Would definitely recommend to family and friends.

Terrible experience! Horrible communication between the sales, technicians and account managers. My…read moreparents are older and were talked into service that they were told was no contract at a local flea market. The technician later installed one box and they were charged for two. Who knows what the tech did with the second box! To make matters worse, they set-up billing to be emailed. The problem is that my parents don't have an email. We are still dealing with this unprofessional business that has now sent my parents to collections including charging them for equipment they never received and a $400 early cancellation fee! Let me also mention that my parents never signed a contract! The tech forged his signature! I'm not sure why dish is doing business with them! I have tried to resolve the issue but they won't even return my calls. I would give them a negative 1 review if I could...so frustrating!

From the owner: The TV Guys, serving the San Francisco Bay, Sacramento and Stockton areas sInce 2012. We pride…read moreourselves in providing the best service and entertainment experience to our customers.

Amazing customer service, fast response time, consistently-high uptime, and affordable. I'm very…read moresatisfied!!

Great if you want your company's internet to constantly go down at random for hours and get no…read moreanswers or an estimated time of when it will be back up! Customer service is horrible, she never answers my questions just an "I don't know" for every question I have. Just a few weeks ago the internet was down for 10 hours! Then when I asked for my account to be credit they said someone would call me back in four hours! Then never returned my call to this day. We have even paid extra a month for faster internet speeds and they can't keep their internet up for more than a couple of weeks with out it crashing and not working for hours on end! I will say that the internet speed is great, but there customer service rep. and the fact that it's a constant problem and my whole office runs on the internet is what is wrong with this company. If you want the get frustrated to the point of no return then by all means go with them. BTW internet is down right now so just sitting here waiting AGAIN with no answers.