as a handicap/allergic 75 y/o, i take great pride in sharing my journey with this owner/team. it started in the winter of 2022 with a heating matter leaving me in a 50°, 24/7, environment. i met miguel, technician followed by speaking with michael, owner. both are considerate, concerned & problem solvers. attempting not to delay my safety, michael, expeditiously had miguel resolve the matter & refused further pay. i never forgot this act!!! now i am in the summer heat wave of 2026 leaving me with no where to go in 89°/90°, 24/7, home. i reached out to michael personally & became miguel's 1st call the next work day, as promised. i now have a completely new hvac system; units, ducts & thermostat, secured in 2 long work days for derek/ivan, installation team. i've already recommended 3 persons to this team. god could not have blessed me to have joined a better family anywhere. with sincere respect, patricia pouncéy-louis read more

Been using West Country six months now and it has been a great experience. They have the best customer service in any business for home HVAC needs, they are knowledgeable, courteous and professional! I'm glad they were recommended to me and I will continue to use their services! I highly recommend West Country HVAC!! read more

Great customer service, technicians are good at problem solving and getting the job done.

Great communication, timely service, quality work and competitive pricing. I always look to West Country first when I need HVAC services whether it's a repair or full installation. read more

This company sold and installed a swamp cooler for us a couple of years ago. We are members of their yearly maintence program. They have provided excellent service. Their technition, Miguel is an expert who knows what to do and does it! He is conciencious about his work and strives for excellence. read more

Quality provided was a nice change, fantastic from beginning and I appreciate their fast response and professionalism! Great employees within this organization! read more

They are always professional and reliable. I am so grateful to have discovered them. They stand by their service.

Great company and installation of furnace and ac unit is excellent. The prices are fair and workers were on time. Only problem is if there is an issue after they install the units they take forever to respond back to you and may not even respond back to you at all. However, they will respond back to you fast if you tell them to come install a new unit though. This is a sign that they don't want to deal with the problem even though it's under warranty. read more

We've used West Country for servicing our AC and evaporative cooler and they always are professional. Probably the best HVAC company in the high desert. read more

I really thought I had already reviewed this company, but I think there might be two listings for the same company. I don't want to take a chance that anybody would not know that this company is fantastic. Seriously, they treated me like a queen they got me a new air conditioner for extremely reasonable price And installation was great. We had a minor issue that they came right back out the next day immediately upon hearing about it and everything was fixed, these guys have been at it for a while, and it really shows. read more

Thanks so much for your excellent service! Their prices are great and they stand behind their work, can't ask for more!

I love working with this company. Everyone from the folks that came out to discuss installation and price for my new system to the folks in the office to the gentleman who came out to fix a bad part are all a genuine pleasure to work with. This company has honored every promise made in a timely and professional manner. Their execution and follow up are excellent. I can't say enough good stuff about West Country - thank you from the bottom of my heart for taking such good care of me and my family at a price that did not wipe us out. read more

Great service Work was time in a timely manner and was giving explanation of what was done and how to work system. Customer service was excellent Communication was good throughout whole process read more

I normally don't write reviews for companies, but I figured I would for West country. The summarize my situation, my AC stopped working on July 3 and I have the luxury of spending Fourth of July in a house that was 87° inside. let's just say it was not a good night trying to get sleep. Today I reached out to West country on a recommendation and I can honestly say I am very satisfied with this company and their commitment to professionalism but also customer service. An hour after leaving a message, I received a call from reception and was advised they would have a technician at my house by the end of the day. Robert was the technician sent to my house and I cannot specify words how good this man was, but within seconds he diagnosed the problem and had a solution. Hard to believe, it was just a capacitor that blew out and within less than 10 minutes my AC was back and running again. If you are ever looking for any type of AC repair, I highly recommend West country. No gimmicks, no surprises, just straight up business. I would also like to mention how cost affordable they are. No hidden charges and I was expecting this to be a pricey repair, which turned out nothing outrageous or exorbitant especially during these economically tough times. Thank you, West country and thank you Robert for your professionalism and hopefully this review will encourage others to use your services for any AC repairs or installation. read more

Mike was very friendly and accommodating in assisting me with a very affordable quote. He made a headache of a situation manageable, and helped me become more knowledgeable along the way. I would highly recommend Mike and his team for any of your HVAC needs. read more

Overall, solid company. I used West Country HVAC for a routine maintenance on my AC unit. From the first person I spoke to, to the tech that came out, everyone was kind and professional. The only downside is they replaced my AC filter with the wrong sized one because they didn't have the one that fit mine during the visit. read more

We had Miguel M out to give us a quote replacing an outdated split system. The work was done professionally and on time for the price quoted. This company hires very professional and respectful people to come to your home. The office staff is very well trained and organized with appointment setting and keeping. We are extremely happy with the workmanship and the unit. Miguel M was very thorough in inspecting and identifying the issue with our existing swamp cooler. The recommendation that he offered is certainly what we will follow. We have had an exceptional experience with this company and it's employees and highly recommend their services. Barry and Mary Ellen read more

Had a great experience with the team installing central heat in my Big Bear cabin. They were reasonably priced and always followed-through on their appointments. Did have an issue with the system not working initially but they were very responsive and came out the same day to fix the problem. Highly recommend. read more

Mike was kind enough to come out to assess a problem we had with the HVAC system that we had installed by a different company. He went over the system, spent a good 2 hours explaining our situation with us, answered all of our questions and advised that we should continue to pursue remedy with the other company. We really appreciated the time he spent with us and the information he gave us. If we could go back in time we would have called Mike first. We would highly recommend him. read more

We had three estimates come out. West Country was not the lowest cost but based in their efficiency and follow up we chose them. They ordered the parts needed and replaced our furnace within 2 weeks. They were very easy to talk to, from the scheduler, the technician, the person that took our payment. Also, they mailed me a nice folder with the permits, certificate and some future information we may need. I highly recommend this great company read more

Our AC condenser fan stopped working one evening. The next morning I called West Country and had an afternoon appointment. The problem explained clearly and repaired quickly and properly. read more

Thank you Miguel for such wonderful service. You and your team are a pleasure to talk to... Miguel is so knowledgeable and explained the issue and solution in words that I could understand. I am new to the High Desert and now know who to call when I need to service my unit. Thank you again read more

Karissa is the most professional and helpful person. I was in dire need of a tech to look at my unit and they were there within the hour. She even followed up later on to make sure I was satisfied with everything. Don't look anywhere else for your HVAC needs. read more

We had them come out last week on Friday 4/28/23 to find out why our air wasn't blowing cold air . He said possible leak of freon had no a/c stuff on his truck , and it would be 700 bucks to test the leak . We have only been in this house a lil over 3 years . The house was built in 2019 , why would there be a leak ? I'm just unhappy we had to go without on a warm weekend . Mind you we still paid the 85 for him to check it! And still no call back about fixing our a/c unit 05/15/23 read more

Our AC stopped working 2 nights ago. I thought my filter might be clogged, so I took it out (even though I just replaced it 4 months prior). That didn't seem to do the trick so I decided to message HVAC companies in Yelp for quotes to come out and check it out. They were the first company to respond, and in a very timely manner! Derek & another technician (I wish I caught his name) came out to my home. They were able to diagnose and fix the AC in under 2 hours. They were professional, friendly and knowledgeable. I would absolutely call them again for any HVAC issues we might have in the future. The prices were also very affordable! read more

Called for estimate to replace entire A/C and air conditioning unit. They came out quickly to give estimate and gave a fair one. They sent installer Derick out who was early and got right to work had the old unit removed and new unit completely installed in 6 hours. The whole process was painless and the cost was more than fair. I most definitely will recommend them and use them in the future if needed. read more

I have to give big props to Miguel Mendez, He and West Country have been great.not only are there technicians knowledgeable, but they have great manners and are extremely nice and polite they provide a wonderful service and I highly recommend them. read more

Recently I had service on my AC unit. Miguel was the tech. He is very knowledgeable, professional and courteous. He took care of my AC issue in a timely manner. The office staff is proficient and courteous. This company provides customer service which is hard to find in 2020. Thank you for a job well done. Jon Daymen read more

I just want to say how professional and nice our technician was. Miguel let us know every step of the way what he was doing and how much things cost. No surprises. Would love for him to be our technician the next time something went wrong. Thank you for your prompt service. read more

This review is late, just want to say they installed the new Mitsubishi units in my home. They are very professional and honest. The heating is amazing and I love how I can control each room separately. The A/C is nice and cold. I highly recommend West Country and the new Mitsubishi ductless units My electric bill has reduced dramatically! Thanks guys! read more

I shopped around and got many quotes for central AC and heat in my house. I had central heat, but wanted to add central AC. Not only was West Country the nicest to deal with, but they were also the most reasonable in price. The owner Mike came by and assessed my needs and gave me an honest transparent assessment of what would be best for me. Since I had an old furnace, but existing duct work, Mike was able to quote me on a great combo system which would give me the best bang for my buck, utilizing my ducts and existing vents and included automation with a Nest thermostat. He helped me arrange reasonable financing and got me approved quickly. His team was very nice and courteous and did and excellent job with the install. They did everything they said they would do and came in at the exact price they quoted. Quality of work was excellent. And even when I had one issue I noticed with the air intake, they came the following day and corrected it immediately. I highly recommend them. read more

I needed a mini split installed in my Big Bear cabin ASAP as well as an electric panel upgrade. I called around a handful of places and was getting very discouraged. My brother recommended for me to call West Country and I am soooo glad I did. From my initial call, I knew I was in good hands. The gal who answers the phone (so sorry I forgot her name) is awesome. She's polite and thorough and made me feel extremely comfortable and able to ask any questions I had. Derek and Chris were absolutely awesome. It's very rare to find people who are very good at these kind of jobs AND be personable, reliable, and friendly. They completed the job quicker and way more cost efficient than any one else I spoke with prior to finding them. Derek explained everything thoroughly and made it easy for me to understand and made sure to call me and keep me updated throughout the whole job. I am EXTREMELY happy with West Country and hope to use them again in the future with other real estate projects. Thank you so much- Emilie read more

DO NOT BUY DO NOT BUY Bait and switch - you buy it then they tell you it's 2 weeks before they can come out. Colleen was completely clueless on anything. I called before I purchased to make sure there would be no issues but was told I had to purchase the promotion before they could tell me a schedule. The manager Mike did call and some how this was all my fault that his employee had no clue how the promotion worked. read more

We had to have the furnace replaced. The price was very competitive and they answered all of our questions. Install went well and was on schedule read more

They showed up quickly and serviced my HVAC. An integral part had to be ordered to make unit operative. I was kept informed and repair was made accurately and professionally. read more

Took them all day to reply. Then when they did reply, they said they didn't reply because they had no appointments available. Then said they could help after 1/1/2021 so they expect me to go with no heat for a week... ugh... I went with a different company. read more

If I could give 10 stars, I would. Maybe 9.5, actually. The gals who answer the phones can be kinda short, BUT don't let that scare you off. Mike (the owner) is professional, prompt, honest and diligent. You can tell he runs a tight ship and has a standard of care and service for his patrons. We sold our home in Loma Linda, and it was 119 degrees the day we loaded the truck. The A/C broke on our beautiful home while it was in escrow to be purchased. I've known Mikes wife since elementary school and know they are honest and hardworking so even though they are based in the HD and we lived in Loma Linda I didn't even think twice about contacting anyone else. We weren't looking for discounts or any special treatment- just honest service. I wouldn't ever feel entitled to any kind of special treatment. I initially reached out to the office, and the receptionist who answered the phone was a little snippy. I asked if they would be willing to service Loma Linda, I even offered to pay a premium for distance- (again, we just want an honest repair or replacement) to which she replied "You know we are in the high desert right?" I thought that was kinda rude. She told me Mike would have to approve it. I then reached out to his wife because we were kinda in a bind moving out of state and selling our home and I didn't have total faith in the lady who answered the phone. (Totally non business related but his wife Lisa is literally an ANGEL on this earth. They both have hearts of gold, it radiates!) She was a doll, and he called me the same day to discuss my situation. He was detail oriented, listened to my concerns and gave me a quick repair date within a week. Totally professional, prompt and proactive. A week later the service man (I forget his name) arrived on time, with no issues using the lockbox to get in to our home. We were already out of state but we had no issue trusting them in our empty home. He called me promptly upon arrival asking permission to do the evaluation and would call with his suggestion after checking our AC unit out. He called a short time later, gave his assessment findings and an estimate that was SO fair!! I didn't know what to expect- nor do I know anything about AC units other than they can cost a small fortune to replace and that was our ultimate fear. Thankfully it was a part needing replacement. He had the part on hand, replaced it and was able to take my debit card information over the phone for payment. Talk about a job well done. This company ties all loose ends, left no margin for obscurity or anxiety in a situation that could have been very stressful for us. Every part of this process was well assessed, informed and communicated. I would do business and recommend this company 1000x over!! I have friends and family in southern California and no matter where they live in SoCal, I will always recommend they consult with West Country for their HVAC needs first!! Thank you Mike and Lisa for doing an absolutely flawless job in such an intimidating industry!! You guys are the bees knees! And thank you to the wonderful service man who did a great job when we were in need!! read more

My brand new HVAC installed less than 3 months ago would not heat and original installer went MIA. I contacted West Country via email. I was contacted by the Service Manager before working hours . ( I was not looking for after hours emergency services). After just a little span of time she was able to dispatch a tech that afternoon. I was impressed and darn appreciative. It was for a four hour window of time. The communication was superior. Not only did I receive a voicemail and email from the office that the HVAC professional was on his way. The gentleman who was dispatched also texted me to let me know he was on the way. Miguel M. A true HVAC professional identified the problem within minutes. He explained to me exactly what happened and what would be necessary to fix the problem. He also made sure I understood the costs beforehand. As he was doing the repair he explained the how and why this had happened. He told me exactly what he was doing each step of the way. Miguel was professional, courteous and his experience rang clear. The professionalism exceeded all my expectations. Even though this company did not install this HVAC system I was given the opportunity to receive service at a bargain rate. I also have the option to add this on later. My entire experience was very positive . I would recommend them without hesitation. If Miguel M. Is your HVAC professional be confident in knowing that all will be done in a workmanship type manner. Jennifer B read more

My technician Joshua was very professional and courteous. Took care of my AC yearly check up. Very happy runs great

Oh my gosh! Such an awesome experience. I'm a building inspector and had a problem with our mini split system. I emailed the office over the weekend and they called me back right away Monday morning and left a message. I called back and they were able to have a technician come out same day in the afternoon. I am unsure if they sent their best technicians out or not but these two guys were amazing. Troubleshot the problem quite quickly and repair was made. It turned out that the wiring had a screw put through it in the wall. Derek and Alfredo were sent out. Amidst this Covid 19, they were equipped with their masks and conscientious of the social distancing. Their communication skills were spot on and their skills were evident in how quickly they were able to fix my problem. Thanks guys!!! I spoke with Brenda on the phone and she was quite pleasant and efficient as well. I won't be calling anyone else in the future but you guys. Such a pleasant experience and prices were very fair and feasible. read more