Third time! The Beacon Hat Trick! Our 2nd but old water heater started spraying - leaking profusely and were pleased to hear that the Beacon team was avail. They dispatched Giovanni and team. I was thoroughly impressed by the responsiveness and then when showing up the professional workmanship carefully planning to getting the water heater replaced and making sure there was appropriate quality testing. From Dispatch to Giovanni and his partner / Thank You Team Beacon! read more

Beacon Plumbing - Seattle - Today's install! - Plumbing Near Me - Seattle, Washington

I was definitely freaking, and I did call Beacon (after another "24 hour emergency plumber" told me the soonest they could get to me was tomorrow. Yeah right, I'm literally sitting in my bathroom emptying buckets of water every three minutes!!). I was concerned about how much Beacon would cost, since they have money to pay NFL stars to advertise for them, but I was desperate to be free of the bailing, so I called. The operator was a little cold, but in about half an hour (or 12 buckets of water dumped) Gio and Josh arrived, and they were so kind and warm. You could tell they actually cared about their job, and helping people out. They had everything fixed so quickly, were funny and personable (ask Gio to see a picture of his cute dog!) and brought and put on the protective shoe covers, which was unnecessary but very professional. The fix came in under what I had mentally already spent, so I'm thrilled. They should take more of that Seahawks money and give it to these guys... but I guess the advertising worked, because they were the first thing to pop in my head when the water started pouring. Thank you for saving my night! read more

I want to give 5 stars to my plumber Gio because he walked into my house & was able to tell me what was wrong with my tankless water heater, what part needed to be replaced, what it would cost, or because my tankless water heater was 11 years old what it would cost to replace it. He was the 5th plumber at the 5th company I talked to & he was the 1st to recognize my brand & offer to repair it, not just rip it out for something bigger & newer. A week later when my water heater was dead Gio was back & in under an hour installed my system, taught me the basics & was polite + courteous . I shouldn't have to go through so many other shops to find someone knowledgeable. Geo knows his stuff. read more

Scott and Peter did a panel change and it was much faster than anticipated, they were both very cordial, polite, and most of all on time. I was skeptical with some of the reviews but I am ecstatic with the work that was done! Thanks again! read more

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Beacon Plumbing is the company we have called for multiple plumbing emergencies. The plumbers are knowledgeable and efficient. Romeo helped us this last call and did a wonderful job. Thank you to Beacon Plumbing! read more

Beacon overcharged us. We paid $1,400+ for the basic service of two heating units and they did not even supply the filters that needed to be changed, These guys do flat-rate pricing BEFORE they know the full extent of the job. All plumbing jobs have some peculiarities that might raise or lower the price of the job once the plumber gets into it. In our case there was nothing complicated about the job other than a grate that needed to be removed to access one of the units (for which they charged us an additional $298.00) and they did not find anything out of the ordinary or anything that they were able to repair. We were overcharged!! We had three months of back and forth with Beacon about the overcharging but Beacon argued that they did what they said they did and that flat rate pricing is their standard practice so basically they said "go stuff it." $1,400+ for the basic service of two units represented a labor hour charge of about $475 per hour (they were at our house for less than 3 hours). That is outrageous. Suggest you find another plumber these guys charge WAY too much! read more

We recently moved into a new home, and within two months, we noticed that the heating in our home has gone kaput. Upon looking at our tankless water heater and boiler, we learned that Beacon Plumbing had initially installed it back in 2022. It's not even 3 years old yet, but it's starting to have issues? Odd, but things do happen. I called Beacon Plumbing and they said they'll contact me to send someone out to check it out. Great, that's all I wanted. Instead, I got a phone call from the installer (I think his name was John?). I asked if he was the one coming over, and he churlishly said no and asked me what was wrong with it. He kept pushing that he installed it perfectly and, I quote, "I've been doing this for 50+ years, and if anyone said that it's not correct, they don't know what they're talking about." He was also insistent that it's not covered under warranty, which I understood - still, the convo was curt and cold, and it left a sour taste in my mouth. Well, I had three companies visit our property and all three said the pipes all have to be redone, as it was incorrectly installed. In addition, it may possibly not have been inspected either! Repairs and reinstallation are going to cost us over $10k. Upon looking at Beacon Plumbing's Yelp page after my discussion, I shuddered and was appalled at the rating. But it makes sense. We just wanted to move in peacefully - yet, we have this conundrum of a poorly constructed boiler system. And to put up with the aggressive conversation didn't help either. read more

Giovanni came out to do some emergency plumbing 6 months ago and shared at that time I had some major root problems and a broken flap. I was able to finally have him come back and take care of the main issue so I wouldn't continue having backup problems in my 100 year old craftsman home. Him and Josh came out in a timely fashion and completed a very large job (digging 7 feet and doing a bunch of pipe magic). They worked very hard and quick over only a few days to complete something I thought would take weeks. I was very impressed with the communication and efficiency in completing the job! Excellent work, and I loved the team mentality they carry together. read more

Beacon was fantastic! They came really quickly and fixed did excellent quality work on replacing my water heater and hose bib. Giovanni and Josh were really fantastic. Highly recommend. read more

Beacon Plumbing is an entirely corrupt company that prays on senior citizens. I've been charged $6,080 for working on a drainage problem they never fixed. A representative came to my door asking that I sign a form he said would refund a down payment for work they had yet to do. This was a lie. It confirmed that they could charge my credit card for work they would never complete. read more

Giovanni, Josh, and McCoy are lifesavers! They fixed a tricky under‑sink issue I'd tangled up and then corrected a botched water heater installation done by someone else. They explained everything clearly and came back the next day to fix it all. Now our water pressure is fantastic and the gas line is properly installed--huge difference! Highly recommend these guys. read more

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Gio and Josh were FANTASTIC. Responded for our after hours plumbing emergency in just 20 minutes, provided impeccable service, and got everything fixed in no time. Gave us a fair price too! 100% recommend! Thank you!!! read more

My 4 year old furnace stopped working that they installed. I was quoted $75.00 for a diagnostic fee. Serviceman came out and said the $75.00 was actually a trip fee and the diagnostic was actually $389.35+ tax. This was extremely misleading! I also presented a coupon off their website that they would not honor. Very disappointed! Dishonest company! read more

Zadrien and Kyle came an hour after we called. They fixed our plugged up pipes under our kitchen sink. They were friendly and knowledgeable. We would definitely use their service again. read more

My old water heater was leaking. After I got the water cleaned up and a fan running, I called a mold mitigation company first and they recommended Beacon to fix the water heater. Beacon arrived quickly, less than 45 minutes, and got the job done but you will pay a pretty penny. The fact that they will come any time without an appointment is the biggest benefit. The plumbers themselves were ok. They kept leaving the door open on a sub-40° night and talked loudly like they were in their own living room. I also had to ask them to shut their truck off to stop idling outside as to not disturb the neighbors. There was one younger guy who was quiet and did most of the work and two older guys who yapped and helped out a bit. Overall, it took them about 2.5 hours to change out the water heater. I would call them again in a pinch but probably wouldn't hire them again for non-emergency work based on the price. The cost of all those ads gets passed onto you, the customer. read more

My water heater stopped working and I called Beacon Plumbing. They replaced the water heater for double the price what I have paid 10 years ago claiming the outrageous price on the pandemic, $5700 for a standard gas 50 gallon water heater with a standard expansion tank. They did not even check if the old heater could have been repaired although I did ask them to replace the heater. The two technicians that came were very polite and kept me updated with what they were doing. Lesson for me to never hire them again and also to always get 2 quotes before any work even in an urgent situation. read more

Brent came out same day within 2 hours to fix water leaking all over. explained everything thoroughly and I just wanted it fixed.

Our water heater blew up on New Year's Eve, leaving us without needed hot water. My wife called Beacon after doing an online search and reading reviews, and they responded promptly with a call back and came to our home within an hour! It was determined that we needed a new water heater, and the crew returned the following day, at the scheduled time (even calling us beforehand indicating their exact arrival time). Working quickly, the 3-man crew removed the old water heater and installed a new one, taking time to explain to us all necessary information. The installers, headed by Giovanni DiCosta, were professional, extremely competent, and friendly, sacrificing their New Year's Day vacation to meet our needs. A+++ read more

Mom's water heater was leaking, Giovanni and Josh came right out and we're very professional and courteous. During their evaluation they identified additional issues and got Scott out to take care of that, as well as getting in touch with Quick Dry to help us with remediation of water damage. They are consummate professionals and I would highly recommend them and Beacon. read more

I called for an immovable clog downstream of a 2-tub connection in an old house. We had issues with one or the other in the past but was always able to clear them however this time it affected both tubs and nothing we tried worked. Beacon answered the phone, and within 2 hrs. Ryan and Zack were there working on the problem and had it solved in ~30 min. I had to be out of the house that morning, so their timeliness was most appreciated. Throughout the process Ryan explained what was going on and made sure I understood the risks and potential difficulty involved. In the end they got it solved quickly avoiding a longer and more expensive fix. I have no idea what a fair price for service like this should be, but I would gladly pay the same any day for the speed and resolve received that day. Big thanks to Ryan and Zack. read more

Very expensive. Call them if you have money to throw out the window. I had them come in to fix a small leak around the toilet base. They clean the base up and caulk around it. Fixed it. Charged $1800 ??!! read more

This morning, while at my office, I received an alert that my basement water alarm had been triggered. After rushing home, I found water dripping out of my tankless heater. I called Beacon, and they delivered. Ned and his assistant, Austin, arrived within 30 minutes. They were both professional and kind (and they wore shoe covers in the house!). Given the fact that my current unit was out of warranty and was corroded to the point of being junked, I asked them to install a new unit. From start to finish, the guys were done in under three hours. I will definitely call Beacon again if I find myself in a bind. ***Finally, it was heartening to see how Ned treated his apprentice, Austin. He treated him with respect and patience. A real mentor. read more

They miss diagnosed the problem, messed up my plumbing, caused my basement to flood with filthy sewage and charged me 17k. Oh, apparently you recorded our conversations... Mark, your big legal guy said that was not allowed and I researched it... It's not but that explains why he kept saying to let the field worker "make it right." He would offer me an option... I did get that text from your field worker offering me a bit of compensation (text below) for your error and I was told I would receive it but I never did! I never intended to give a negative review for any other reason than bad service. Just wanted you to follow through on your offer to help pay for the repair. You offered and I accepted. Why offer and then ghost me? Way to put your field workers in this unfortunate position. Smh read more

Beacon Plumbing - Seattle - This is beacon offering to pay me some cost of repair for their mistake. they ghosted me after I accepted - Plumbing Near Me - Seattle, Washington

Giovanni replaced my old tankless water heater within one day of receiving the quote. He provided a detailed explanation of the work and what to expect from the new unit. Installation was top notch. Hot water is back and heats up almost instantaneously. Thank you. read more

Beacon Plumbing - Seattle - Plumbing Near Me - Seattle, Washington

Gio and Stanford were fast in arriving, great to be around, friendly, and tried to solve our problem with the least amount of time and cost. When they diagnosed the problem and knew it would require more extensive work they stopped and explained the situation and proposed solutions. Wasn't the outcome we wanted but the guys were great. 5 stars for client service and effort. read more

Let's face it, they are great at the actual work. They get it done and add fast. The pricing is outrageous. They charged me hundreds of dollars to unclog a toilet. Plus they can use a bit of a more polish professional look at how they present themselves to customers with uniforms and vehicles. The tech was friendly but he reeked of stale alcohol, uniform looked dirty, he didn't wear a belt and his pants kept falling down. read more

Watch out for Beacon Plumbing in Seattle. Before hiring any plumber do a quick google search for plumber red flags. In my case Beacon: * High pressure tactics - we called them out to fix a dripping faucet. They left us with 3 estimates totaling $18k. The leaky faucet being $6k of that. * Asking for full payment up front - They would not schedule the work until we paid the full $6k * No itemized billing - Don't expect a complete breakdown of prices, but they would not even break down between time and materials. I still have no idea what their hourly rate actually is, but I can say they always send 2 people out (one an "apprentice") so you're always paying for 2. * Materials cost - had no idea part of the $6k was a $1.2k new faucet. This was a standard tub and could have a good faucet for MUCH cheaper. Why do I know the costs above? Due to bad circumstances we paid the $6k up front. Before they came out I ended up just fixing the leaky faucet with a $2 washer. Cancelling the job (I did not want them back in my house) did not get nearly as much back as one would expect, and I ended up just keeping this fancy faucet. Most expensive 20 minutes I can think of (yes, they were at the house for 20 minutes on the initial trip). - Edit: Reviewed my security tape, they were at the house for 1 hour 40 minutes total... read more

Called The Beacon Team to help resolve an issue with our heat pump, as it was making noise after using the AC function. We often had to completely shut off the power from the power panel in order to stop the noise. Our technician, Jeffrey, was able to troubleshoot the issue within minutes. The noise hasn't come back since. The service charge was also very reasonable. Thank you, Beacon and Jeffrey!!! read more

On Mother's Day, my breaker tripped several times--not the whole system, just the washer circuit and another upstairs circuit where a computer was running. When I went to reset the breakers, I heard a sizzling noise. Out of urgency, and against my better judgment after seeing their poor reviews, I called Beacon Plumbing. Two technicians, Jordan and Briscoe, arrived about an hour later. They took apart my breaker box, examined it, and then put it back together--but never once brought me over to show me any damage, explain what they were seeing, or walk me through their findings. Instead, they went out to their van and sat for quite some time without any updates. When I finally went out to find them, only then did they walk me back to the fully reassembled panel and claimed that if you "add up the numbers" on the breakers, it exceeds my panel's capacity. They said my whole panel was "burning up". They even went as far as to say that my home's electrical system should have never passed inspection. That was the extent of their so-called "diagnosis." They told me I was pulling 173 amps, which sounded alarming--until I learned that claim was not accurate. Two days later, a licensed electrician from 2 Sons Plumbing & Electric came out, tested the system, and confirmed that with everything in the house turned on, we were only drawing 53 amps--well within the safe limits of my 100-amp panel. He even said he had never seen or heard of a 1,300-square-foot townhome pulling anywhere close to 173 amps. Despite having no real evidence, Beacon told me I needed to upgrade my entire electrical system for a cost of $64,000. When I asked about just replacing the panel, they said it would still cost $6,500. And while I was on the phone scheduling a second opinion, they called me back and offered $1,000 off if I scheduled the work immediately for the next day. And despite all of this, I was still charged $512 for a "diagnosis" that I believe was entirely inaccurate and unprofessional. In the end, the real issue wasn't a system overload or a dangerous panel--it was simply a loose neutral wire and another loose wire that had started arcing. The electrician from 2 Sons tightened the connections and fixed the problem in 10 minutes for their standard service fee of $264. When I asked 2 Sons about Beacon's $64,000 quote to upgrade the system, they told me outright that it would be nowhere near that cost--this seems to me another clear sign of how inflated and predatory Beacon's pricing really was. What's worse is that this entire situation could have been resolved on the spot if Beacon had simply checked and tightened the wires. Instead, I was left without power and had to spend two nights in an Airbnb, which could have been completely avoided. You should absolutely believe the one-star reviews. Beacon Plumbing often tries to explain away negative feedback, but I have paperwork in hand to back up every claim I've made here. In my experience, this company relies on scare tactics, misinformation, and wildly inflated pricing. Save yourself the stress, the money, and the inconvenience--call someone else. Update: Just to be clear, I've now sent three emails to the senior manager. I've been actively communicating--just in writing, not over the phone. read more

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They came when they said they were going to, gave me an estimate and the day/time they would come back after ordering needed parts, they installed them when they said they would, and the estimate was the total cost I paid. Basically, they did what they said and that seems more and more rare these days, so I am completely satisfied. read more

Had a great experience with Gio. He repaired a leaking faucet Bibb outside. It was well done, and he gave thorough explanations throughout. He also found some electrical issues and called a colleague for a same-day quote. Great experience! read more

Great service and very professional! My tankless water heater was leaking and was able to get same day service and install.

ZERO STAR Stupid stupid stupid ridiculous estimate. Stay away...PERIOD. The managers excuse was they have a lot of trucks. #%#!%# Mark J and I spoke and emailed August 20th. I sent Mark a copy of the receipt where the job you guys bid for $2200 cost $300 including tightening up the kitchen faucet. He was going to get in touch with the technician to see why he left such a ridiculous quote, which for the record you also charged $75 for the estimate which I successfully got refunded. I never heard back from Mark which is par for the course and insult to injury is further communication with your company. Please chalk me up as a lost cause and no interest ever communicating with your company again and just doing my public service job here warning others that there are better options out there. Odessey plumbing in Seattle did a fantastic job. It's funny mark's comment defensively was you have more trucks than they have employees... I guess that's the type of company I want to use and I would suggest others do as well. read more

Everything except the last step of the project went well. There was a subcontractor that tunnel bored for a conduit. Beacon then installed a new water service line in the conduit. The replacement connection and prv in the garage was nstalled with no room for insulation. Chris P. said he would be back to fix this. We paid in full. Nobody ever contacted us again. Everything else was great but we cannot protect our pipes from freezing. read more

Nate and his son Austin did a complete repipe of my 3300 sq ft house. I had two burst pipes in three different places then another leak months later in the utility room which was the last straw. The idea of a repipe seemed to be the best option due to my house being piped with C-PVC pipe throughout. This problem began due to the severe cold snap mid-January this year when the pipes burst, creating a flood in my basement. The thought of renovating everything then another leak could happen - I wanted to feel safer in my home, so I agreed it was the best solution. The plumbers were knowledgeable, professional, yet kind throughout the process, including a couple of unexpected ways the house was piped. A different plumber with the company highly underestimated how long this would take, but everyone was patient to take the time needed. They took care to make certain everything would work afterwards, not overlook anything or it wouldn't get water where needed. They definitely knew what they were doing. These plumbers worked well together, they knew how to keep everything as clean as possible when cutting into the drywall by using special vacuums during the process. Nate asked which wall would be less invasive to cut when there were options, that helped avoid more of a mess afterwards. They always called ahead of time about 20 minutes or longer before arriving. Ultimately it took about six days not the two days I was told yet that seemed illogical. I've had a lot of work done with Beacon Plumbing since early April 2023 when they were highly recommended by a friend. Always professional, always polite, I felt listened to, each process went well. I've been told that this company might be a bit more expensive but you get what you pay for. They know what they're doing and everything has been a positive experience and well done. read more

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Never use Beacon Plumbing Heating & Mechanical: I needed trim (handle, faucet) installed on a new shower. On 11/20 a plumber arrived, took a look at the shower, and said they would need to order supplies. I put down a $600 deposit on a $1226 estimate and was told it would take 7-10 days for the part to arrive and then they'd be in touch to schedule the install. After hearing nothing for 1 full month, on 12/20 I called customer service. Sr. mgr. Mark became immediately defensive and told me that because "specialty parts" had been ordered it would cost $500 to cancel. He then proceeded to tell several lies: Mark repeated twice that the contract said it would take 10-15 days for parts to arrive. He claimed that "10 to 15 days" was written on the contract. I had a copy of in front of me and could see this was a lie. Mark then said the plumber had called me "several times" to update me over the last month that there had been a delay in the parts arriving. I have the plumbers number on the contract and a quick glance at my missed calls, messages, and texts showed this hadn't happened. Mark also claimed the plumber had my paperwork "right there". This was contradicted minutes later by the plumber who said he'd lost my number. My phone number is at the very top of the contract. The "specialty piece" that was ordered was a Moen Verso head and Align handle which I can buy separately at retail for $368 total and have delivered in 4 days via build.com. 10 minutes after arriving for the install a couple weeks later, the plumber said he couldn't proceed because the shower construction hadn't been done properly and he needed an extension piece. Then, without getting any work done at all, they charged me the rest of the $1226 in full and told me they could come back sometime with an extension for another $300. At no point did Mark or the plumber try to do anything but get more money from me. No attempt to explain the radio silence or delays aside from lies. No attempt to do a good job or make a thing right. read more

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I called on a Wednesday and had an appointment for Thursday. Prices are on the higher side but when you can get an appointment in 24 hours sometimes it's worth it. Giovanni and Stanford came out and listened to my concerns and problems and what I wanted done. They did exactly what I wanted, which was having my vent pipe scoped, which I suspected of being clogged and causing back up vapors in my house. This was no easy task with an incredibly high pitched roof but they got the job done. I should mention I called two other plumbing companies that said that they would not do this. All in all the services provided were great. I found it very informative and I also walked away with more knowledge and suggestions than I had before. read more

Super easy to set up an appointment over the phone. Troy came out in expected window, was informative and professional throughout the repair, giving me feedback about what to expect as he diagnosed and quotes before the work. I've had two other local companies come out previously and this was the best experience I've had with plumbing repair by far. Thanks Troy! read more

very quick in response to a broken heater. walked me through the process and very knowledgeable

We had an emergency plumbing backup at a bar during the NBA Finals that was impacting the kitchen, bathrooms, and bar area. Immediately called Beacon, and within 12 minutes--no exaggeration--a truck was on site. Diontae and Tony quickly diagnosed the drain issues, explained the solution clearly, and resolved everything swiftly without disrupting operations. They were polite, professional, and worked with impressive speed and cleanliness. They walked into a high-stress situation and completely eased our team's anxiety through their calm communication and flawless execution. Couldn't be happier with the service we received. Thanks, Guys! read more