HORRIBLE service. I never write reviews and bad service really doesn't bother me that much as long as the food is good, but my god, I felt compelled to make an account AS I am eating the chicken because in my 25 years of life I have never seen someone treat a paying customer like this, and I am completely in shock. This is coming from a Chinese person who frequents Hong Kong style cafes, and for those who don't know what I am talking about, let's just say those kinds of cafe are notorious for how rude their staff are.
So the chicken is stored in this glass, heated case. No one came to greet us at the counter or anything, which is completely fine - this seems like a self-service kind of thing and the glass says something like "take and pay at counter". While we are still browsing the different flavours, a staff member quickly brushes us aside from the glass case to pop a freshly made batch in. This already felt a bit rude since she kinda just shoved us aside, but we didn't think too much of it. There is a counter next to the glass case, so naturally, we think this is where we pay. We stand at the counter, and the same woman, in a very annoyed tone, points to a different cashier across from the BBQ Chicken counter and just repeats "cashier, cashier!" Maybe she doesn't speak English, I don't know, but even in her face, she looked so annoyed that people dared to try and take chicken out of this box and pay for it here. Under the giant glowing sign that says BBQ Chicken. It was just bizarre.
Her "work" was really strange, too, like the area was quite empty at this time, to be honest, but she just kept dashing around the kitchen like she's in a real rush to get more chicken into the box when there was already way more chicken than customers coming in.
Anyway, we find where to pay, and I will also say the cashier where we paid was also MISERABLY rude, but I guess she's not part of this business, it's just where we pay...? I'm really not sure, but I won't go in on her here. We pay the miserable lady, we sit down, and then my friend goes up to the BBQ Counter once again to ask if they have napkins. The chicken lady just says "no" rudely and again points elsewhere where we can get napkins.
I am just so shocked at how rude they were for absolutely no reason. I told my friend after we sat down "it feels like we're begging for food" and I'm pretty sure even people feeding the homeless are much kinder to their patrons than these people are to paying customers here.
I'm giving this 2 stars because the chicken was not bad. It's crispy on the outside and (the one we got) had a sweet and spicy sauce over it, while the inside is still really juicy and tender.
It's just the service that deserves all the other stars to be removed. Whoever owns this joint, if you ever see this, I really beg you to look into your staff, maybe give them some basic etiquette lessons or something so they don't treat customers like crap. read more