1. Battery City

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Los Angeles, CA

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Battery City

3.7 (3 reviews)
ModerateBattery Stores

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Apple The Grove

Apple The Grove

2.8(1k reviews)
0.9 mi•Fairfax
•$$$

Usually very happy with the service at this location- but especially today!…read more Miles deserves a shout out because he was very helpful, making my experience easy and informative. Would come back for my tech needs :)

I had an extremely disappointing experience with an employee named Joshua. From the beginning, his…read moreapproach felt accusatory and unprofessional. He questioned whether I had properly formatted my phone, despite my having done so, and then accused me of dropping my phone based on what he claimed was a "dent." It turned out to be nothing more than a piece of dirt that I wiped off with my finger. This was particularly frustrating given that it was my third visit to the Apple Store for the same unresolved issue, and at my previous appointment, I had been instructed to reset my entire device. When I explained that I felt I was being wrongly accused and that his approach was coming across that way, he chose to deny everything rather than acknowledge my concerns or offer an apology. The interaction continued to deteriorate when Joshua began contradicting himself regarding the battery consumption issues I was experiencing. When I pointed out the inconsistency in his explanations, he responded by saying he no longer wanted to help me and proceeded to leave me alone during my scheduled appointment. I understand that technical issues can be complicated, and I don't expect every problem to have an immediate solution. However, I do expect basic professionalism, respectful communication, and a willingness to help customers who are seeking assistance. Being made to feel as though I was being accused of mishandling my device, having my concerns dismissed, and ultimately being abandoned during a scheduled appointment was unacceptable. Apple prides itself on customer experience, but this interaction fell well below that standard. I hope management addresses this behavior so other customers don't have to deal with the same experience.

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Apple The Grove - July 26 2024 - What a nice big Apple Store

July 26 2024 - What a nice big Apple Store

Apple The Grove
Apple The Grove - My parking validation card that was denied an extension at the apple store after 2 hours of wasted time

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My parking validation card that was denied an extension at the apple store after 2 hours of wasted time

Battery City - batterystores - Updated November 2026

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