I needed some lithium batteries for my garage door opener so went online and completed my order. Waited one hour and no response from the store so drove there and picked up my order. It would have been faster to just go in so that is what I will do next time. I did get what I needed so hence the 3 stars. read more

I needed a new battery for my phone. My husband took my phone in, and they needed to order the battery, and told him it would be there the next day. I took my phone in the following day and the man behind the counter immediately checked it in, got the new battery and told me it would be done in about an hour. When I returned later that day, he had the phone ready to go and got me on my way. He and the other men on staff, were curious and helpful, and I will return to their store for all of my battery needs. read more

My aging laptop required a new battery, and I received first class service. The woman I spoke to on the phone was very personable and knowledgeable which sold me. She also recommended to open my laptop to make sure they were ordering the right model, which is a good thing she did because my machine had a larger battery. She did a fabulous job and even cleaned it! I would highly recommend this business and the computer battery replacement tech person. She was great! read more

A total ripoff - charged me 10 bucks for a 2.00 coin battery for the remote in my car. I don't think they charge that much at the dealer- should have done myself. they were nice but I won't be back read more

I have been to this location before and never had an issue. Today, I went in for a laptop battery that I was told (by looking on the internet) would cost around $25. Got a quote for $99. When I questioned it, the salesperson said "they all tell you bad numbers - you'll be back in a few days". Not so. Came home - order two on line for $30 - same battery and won't be back. May have been this salesperson because I have not had bad service before but his attitude (even in front of other customers) was disappointing to say the least. read more

I received the best customer service from Justin! I had already had to replace my iPhone screen after cracking it. I ended up dropping it. I knew it worked but the screen was black. I figured that I would stop by to see if it could be fixed but thought I was spending $$$ for a new phone. Justin had it fixed in no time. On top of that he didn't charge me since I just bought one there. He was friendly, helpful and quick with getting me back to my addiction. Thanks again Justin. ‍ read more

Nice employees, fast service and I left happy. They found what I needed in a matter of seconds!

Went here on Sunday to get batteries for our car remote and garage door opener. Took about 2 minutes total. The sales associate was super friendly and efficient. Will be coming back here in the future as needed. read more

Excellent job thank you guys for the help ! Definitely recommend this place if you need any screens fixed

I bought a charger for my cell phone on-line and picked it up in the store. The Duracell product had specifications that were nearly exact to OEM (unlike Amazon products that were fraudulent knock-offs) and the price was very reasonable. I used a promo coupon for the purchase and it became even cheaper than expected. The guys in the store were friendly, appreciative of my business as well as knowledgeable. I was in and out in a flash and would do it all over again if necessary. read more

Our battery for our home alarm system went out on Sunday and after calling them realized that I wouldn't be able to get to their location until after their closing time. I called and asked if there was any way that they could sell me a new one over the phone and then hide it outside somewhere for me. The manager said he didn't trust that it wouldn't get stolen before I could get there to get it. The manager said that his assistant would hang out until I could get there.... my phone said it would take 18 mins.... I made it in 14. Thanks to the guys at Battery Plus , we didn't have to listen to the constant beeping until Monday morning. Awesome customer service... above and beyond! Willie Bryant read more

I dropped my iPhone and it wouldn't turn on. I took my phone to Batteries + Bulbs. Justin suggested trying a new battery. When he opened the phone he noticed that a bracket that holds the battery in place, was missing. He repositioned the battery and added a piece of tape. PHONE FIXED!! Best part he didn't charge me a cent! He could have replaced the battery and still charged me for it, but he didn't. He was honest, kind and funny!! Thanks Justin! read more

Great service every time. Always seem to have what we need. Today I took in 5 watches. Normally I go to another place for watch batteries that might be a little cheaper, but lately I was having trouble getting there before closing time. This place is open til 8pm on weekdays and 7pm on Saturdays! Even 10-5pm on Sundays!! This is great news. read more

Guys are nice friendly and helpful. Charged my battery, called me back as promised on time and with no extra charge.

Went in for a garage remote battery. The remote has been through a lot. The inside had corrosion and the remote flattened/ran over. Batteries Plus had the best customer service I have ever had. They opened the remote, checked battery, tested battery, found a new battery not in stock and put it in, tested remote and it worked. Can't say enough how great the customer service was. Thank you!! read more

Great place, I always get my car battery from here. They install it for you, and my only complaint is it once wasn't installed correctly and my car shut down dangerously while I was driving in a parking lot later that day. Other than that, they are amazing. read more

They spot-welded cells in my electric bike battery pack while I waited. Then charged me LESS than I would have guessed their hourly rate was (I'm accustomed to being charged more than what I think a shop's hourly rate should be. Price Range below is my experience, YMMV. While there, they helped several customers on the phone as well as (of course) the walkins. One recurring theme; know the model # of your laptop (or other battery powered appliance). read more

If you are looking for a rare battery this place probably has it. The are pretty expensive and if you can wait a little bit order online instead. read more

Big thanks to Mike and his staff at this location! I called and asked for a particular battery, and they held it for me. When I got to the location, Mike took the time to talk to me about a different brand battery, that had a longer warranty, and was significantly less expensive! Great service! Thank you! read more

Excellent service, new battery in my work truck and system checked within 15 minutes, no mechanic fees

The staff In this store #331 is most knowledgeable, quick to help out and, offer and deliver rapid and friendly customer service outside to install or replace a motor vehicle battery under Warranty. The store also stocks hard to find light bulbs for slot machines and, they sell and solder in new batteries on slot mother boards too. read more

I just recently today visit the store to check a scooter battery, when I brought the battery inside the store a gentleman whom I figure was an Indian American guy at the store started to help us out, we told him that the battery was not working properly he preceded to open the battery casing to check and see if they were not good. So he told us that the batteries were dead which was not true then he started to give myself a little attitude all taken out the batteries before prior to bring it in and I told him that the store on 35th Ave. have replaced the batteries for us. So he looked this up on the computer and said there was no information on those batteries which was not true again he said he didn't see any information on the batteries. When I stepped over there he started to click on information but my wife's name connected to the batteries said there is no information all of a sudden her name pops up and he told us that the batteries were replaced in 2016 buddy before he told us that there was no information is this the way battery plus continues to do business with customers who are African-American this is the second occasion where we had an issue. I will not be going back to the store again neither will I go to the 35th Ave. by degrees plus store out order my stuff from online Amazon. read more

The folks at this store are prompt and friendly. Every time I visit I laugh but also say huge thanks for the service. I've gone on several occasions with problems they solve without charging me at all. Amazing! read more

Great service! They had a replacement battery for my old GoPro and even tested the old ones to see if there was anything they could do to get them running again. read more

Awesome customer service! Dropped phone off to have shattered screen replaced on phone & had it back in 1hr. I highly recommend these guys they do a great job!!!! read more

Mike was awesome. He volunteered to replace my battery it was well worth it as it was too darn hot to do myself. I recommend anyone to this location for your battery needs. read more

Called this store Sunday after my car would not start. I talked to a salesperson named Josh. I told him I was having car trouble and wanted to buy a battery for my car as well as have them install it. He would not sell me a battery or promise that they could do any install on Sunday as there were only 2 people working that day. With service departments closed I stressed that I really needed their help and could not afford to be stranded. Josh refused to help me and insisted that I take it to a dealership for service as my battery was probably under warranty. I stressed because it was a Sunday I did not care about a warranty. I just wanted to buy and have a new battery installed. This salesperson refused to help me. Having owned my own business for many years I thought the owner of this location would like to know that they lost a sale due to the lack of initiative and willingness to help by this staff member. read more

Went to the store at Bell and Cave Creek and was serviced by Luis. Unbelievable service!!! He made it so their batteries would connect properly with my headlamp at no charge. Where else do you get customer service like this? I have always had an exceptional customer experience at this store. Highly recommended!!! read more

They do have just about any kind or type of battery. My issue is with the website. After looking up the battery you need, then you select the store nearest you and check stock. Then you arrive there to purchase the battery and they tell you they DO NOT HONOR THE INTERNET PRICES. When the internet site directs you to a store they should honor the price. read more

I did give this store another chance and was glad that I did. Josh was very cordial and took care of a battery replacement. Good inventory and very professional. Just goes to show that anyone can have a bad day. All is well! read more

Made an appointment to get my wife's battery replaced on her iPhone. I made the appointment around 9am for an 1130am repair. I get there around 11 and tell them I have an appointment. They say, "Oh, our tech who fixes phones called in sick this morning." I asked when they planned on giving a heads up to the people who made appointments that they weren't going to be fixing phones today and they all just looked at me like I didn't deserve an answer. I'm not upset that someone had to call in sick, things like that happen, but at least have the courtesy to call people and tell them they can't fulfill their appointments. Needless to say, I wouldn't recommend anyone coming to this location. If their inability to realize they should cancel people's appointments before wasting their time wasn't enough to show you their incompetence, their attitude about it was even worse. read more

This particular Batteries Plus location is quite knowledgeable and talented. They provide outstanding customer service. They offer excellent quality products at reasonable prices. They have an awesome selection of products. The employees show enthusiasm and true genuine passion. I had a magnificent shopping experience. read more

first time ever using this business. i was impressed by my attendant "zack" who went out of his way to provide great service! as i looked around, i had a feeling that this location was filled with several employees dedicated to great customer service. i would definitely recommend this business. keep up the good work. steve h from peoria read more

This is a difficult review. I don't know if the problem was caused by the lack of knowledge at the store or at Batteries Plus corporate. Either way, we got scammed. My truck requires two large 12 volt batteries. I use AGM batteries because of the hot climate. The store we regularly used to go to, on West Bell Road, didn't have any, but this store did. We arrived and the batteries were ready to go. This transaction was about $700. With the paperwork, we were told that the batteries came with rebates. They gave us the rebate forms and rebate receipts that clearly showed the battery make and model. We mailed the forms and receipts in with plenty of time to spare. Some weeks later, we got a letter back from a Batteries Plus office far, far away telling us that the battery we bought wasn't eligible for the rebate, and that there was no recourse. Say what? This sort of nonsense is taking place far too often on really expensive things at Batteries Plus. There are competitors in the AGM battery field. Just a note for Corporate. (The batteries, though are pretty good.) read more