Girlfriend needed a new battery for her car, and this store happened to be conveniently located a half mile from our house and had Consumer Reports' top-rated Group 24F battery (the X2Power SLI24FAGMDP) in stock. We stopped by around 2:00 PM on a Friday and the store was pretty much empty, so we were able to make the purchase without waiting. Nicko, the employee who helped us, was very friendly and polite, and took the time to clean the car's battery terminals before he installed the battery. We were on our way in under 30 minutes. Could not ask for a better customer experience. Side note: when we called in advance to ensure the battery was in stock, we spoke with a different employee, who was not a very effective communicator--he had a difficult time understanding the make and model of the car the battery needed to fit, although it is a relatively common Lexus RX350. Regardless, after spelling out the car manufacturer's name using the phonetic alphabet two or three times, he was eventually able to figure out what we needed and confirmed the battery was in stock. read more

DO NOT USE THIS BUSINESS FOR CAR BATTERY REPLACEMNT. They warranty they offer makes you wait 7 Business days to receive a new battery!! Who can wait more than a week to replace a non-working battery only 10mos old. BS company, BS policy, Use Autozone Die HARD 4 yr warranty. BUYER BEWARE, will never do business with them again. RIP OFF read more

Great shop! Went in today to get replacement batteries for a Small Elecectric Kids Quad. Alex took care of me, and got us exactly what we needed. The shop was extremely clean, and well laid out. They have a great assortment of batteries from Marine to Household batteries, and even light bulbs. I would highly recommend this shop and Will refer them to others. read more

I stopped in to Batteries Plus as the battery in my son's ride-on jeep had died and needed to be replaced. The customer service here was fantastic. As soon as I walked in, someone asked how he could help me. I first showed him a photo of the battery with wires glued onto it, but he offered to go out to my car to see it for himself. He then found the battery I needed, scraped the glue off of the old battery to separate the wires from it, and installed the new battery for me. I wish I had caught his name but I didn't. Thanks for the help, Batteries Plus! read more

I've bought over 12 batteries for cars and trucks at this company in Washington Township, New Jersey batteries plus when I went in, I had two batteries that had question that I hadn't started in a week and a half literally they said they needed to charge them because they were drained And I said the side wall seem like they're swelled like there's a dead cell in there and they said we'll call tomorrow. She calls me the next day and says that the batteries were so drained that they couldn't warrant them and they're both dead however, three days in I brought the batteries back and I put them back on my Unit And they've been starting up consistently for the past three days but yet she won't warrant him but she would sell me new batteries. I don't like lies and deception when it comes to dealing with a business buyer beware. read more

My laptop battery swelled up & died. I could only use it with the charger. I took it to Best Buy where it was purchased & had an extended warranty. They told me that if I got the battery they would install it. One of my friends tried to open the case, but was unable to open it. I pass Batteries Plus on my way to work so I stopped in. They were all very nice & courteous. They told me they had to order the battery. It arrived the day they told me it would. I brought the laptop in the next day, but they were very busy & said it would take about an hour. I told them I had to be at work in less than an hour. They apologized. It was my birthday so I threw that out. A young man named Italo came out of the back & said he would install it. If he took 10 minutes to do the job, I'd be shocked! I was so very happy & I made it to work on time! I definitely would recommend this business because I was treated well & they did the job perfectly. Thank you again Italo! read more

Thank you, Gabriel for replacing and reprogramming the battery (in stock) for my Nissan Altima key fob! Saved me dealing with a dealership ($$$). read more

The clerk did not give me a receipt for a purchase at end of day yesterday. I went back to return or exchange and they would not help in any way. I felt the manager was very unreasonable given I had their bag with logo and merchandise was in perfect order. I would think if they want customers they would be more amenable. No starts for this business location. Completely unreasonable unkind and bad business‼ I will never do business here again. read more

Reviews are right .. purchases battery online. Received an email saying order was ready. I arrived and they said they don't carry that battery in stock and has to be ordered. It was for an ADT pannel read more

Ordered battery on line order was completed they send me an email saying ready for pick up , when we get there no battery and it would take 7-10 days to arrive . Since I was not the person picking it up they needed the card I purchased with to issue a credit . I called and asked the manager Nick to see if he would help me issuing a credit to my card over the phone and he said " can't do it needs to be physically present , not understanding since I made my purchase online what the hang up was but had to leave my job in order to get my refund . Very poor customer support . All things being said got my refund and will not shop at any of their locations if I can help it . read more

Batteries Plus - No one attending customers ! - Auto Parts & Supplies Near Me - Miami, Florida

I would have given this a 5 star except for the fact not all employees were wearing masks.Juan that waited on me was excellent. I walked in and he did not waste anytime coming up and Asking if he could help! Apparently Juan is the only person that knows how to wear a mask and wear it properly. Gaeldesh had a mask but it kept sliding down to his chin. Jesus and the person painting the walls yeah they just didn't have a mask period. IMHO I believe when out in public wear a mask. read more

Staff was not tentative. I had to ask for help. I had my iPhone battery replaced. Unfortunately, the newly installed battery died in less than six months. I took my phone to an authorized Apple service center. Technician reported that the bad battery was not OEM and that who ever installed that battery had done damage to my phone. I do not recommend Batteries Plus Bulbs in Miami. They use inferior parts and their technician damaged my phone. read more

Live and learn. Still, it's hard to stomach when you're taken advantage of, right? Came in to get a couple 2032 batteries at the 163rd St location. The guy took my 2 fobs behind a counter. Came back, charged me $30. Something didn't seem right. Looked up the batteries when I got back in the car. I come to find that two 2032 batteries retail for $3.00. Went back to say, "hey, these cost $1.50 each." Too bad. They charged that much to put the battery in the fob. Too bad! Now that I know I've been "robbed," I wonder if the fobs were even changed at all. Please, please spare yourself the pain: don't even enter Batteries +. They will rob you with a straight face. read more

Avoid this place! Not only could they not replace the battery in a small expensive clock, they broke something inside that cost me $80+ to repair. When I requested in a letter that they reimburse me, they did not respond at all. A second in person request was simply refused. They do not know what they are doing and will not be responsible for their mistakes. Stay away!! read more

While batteries and bulbs don't seem like objects that need their own specialty store, they actually do and I'm glad I can come here for specific items that are hard to find elsewhere. Not every device is AA compatible so I came here to replace the weird battery in my boat light hoping to find a suitable contender. Not only did I find that but I came across plenty of useful gadgets as well. They also come in handy for your car battery as far as testing it's voltage to confirm if it needs to be replaced or not. Plus, they also repair phone screens as well! It's right on US1 in the SoMi area so it's certainly accesible. They're very helpful with questions you might have regarding several of their products and quickly offer recommendations based on your needs. read more

Terrible experience. Requested a camera battery charger; what they had in store did not work so they offered to special order one for which I had to pre-pay and was assured it would arrive next day from Thursday to Friday. Called Friday - had not arrived. Called Saturday - did not arrive; at that point I requested to cancel and return the item since it was needed and had not arrived as promised. The store manager at that time responded quite rudely and condescending stating firmly that return and refund would not be made since it was a special order item. He flat out refused. The item was about $40 and for $40 this location lost a customer and earned a poor review. No where on the receipt nor the website does the return policy exclude special order items. BUYER BEWARE! read more

I should have read the reviews prior to taking my iPad to be repaired. ‍ I hope someone else avoids the irritation of attempting to have something repaired here. Last Thursday, I came in seeking a repair of my sons iPad Air 3. They told me it was $99 and $19.99 for a protective screen. They wouldn't have the screen until Monday. I paid upfront and then returned on Monday to drop off the iPad. This is when they informed my that the man who repairs iPad screen, yes, there is only one, wouldn't return until Tuesday. This afternoon I call to see the status of the repair and they proceed to tell me that the cost is actually $249.99 and to tell me that the "good news is that nothing has been done yet." Apparently, this was some sort of "manager", who doesn't appear to know how to "manage" customer service. He proceeded to tell me that he is the only one who knows how to do the repairs. When I arrive to pick up my iPad, as I will not pay this absurd amount, he initially doesn't even speak to me, rather having a young clerk, who doesn't even know how to do a return, take care of the return. He eventually had to assist given the clerks in expertise. When I relayed that it might be best if his staff were better educated and informed about how to accurately quote service prices, he seemed surprised and actually stated that this was unnecessary. He goes on the insist that because he had informed me of the price change, there shouldn't be a problem. Again, I had to call the store to find out about the discrepancy. Of note, he had time to update the "charge" on the order but no time to inform the client. Note in the receipt, no change in part number, only price. read more

Batteries Plus - Auto Parts & Supplies Near Me - Miami, Florida

I love coming to this store. They are so helpful and professional and always try to help you find that obscure light bulb you need. In one visit I had my watch battery changed, car remote battery changed, and iPhone screen replaced. If they only sold grocery, I would be set. Thank you. read more

Great service ! I went to replace my child's electric bike and it was done on the spot . Congrats read more

I gave the guys here a horrible headache with my car battery. Bought a new one, had to switch it back to the old battery because of a dealership mistake with my warranty. David and Ricky were incredibly understanding and patient while I was dealing with this issue. Switched and refunded the battery for me. read more

I took my phone in to have the screen repaired and have the case changed. It worked fine and was fully functioning otherwise. The technician assured me they could make the repair and that I should not purchase a new phone. The repair cost me more than $200. When I got my phone back it no longer was able to get a signal and I could not use it. I went to Verizon, they informed me that the antenna was damaged when the phone was being repaired. I returned to Batteries and Bulbs and spoke with Nicholas Vega. He said he could not fix the phone and that he had done everything for me that he could and would not authorize a refund on the failed repair. I contacted the home office, they informed me that this is a franchise store. I contacted the store owner directly. He was supposed to contact me within 48 hours, but he never responded. I now have have to purchase a phone and I am out $200. Do not use this store for any phone repairs unless you want a lot of headaches, lost time and lost money. read more

Came here last minute before closing time with an car battery emergency. I was promptly and professionally assisted. After a diagnostic a super honest advice was given and they wouldn't even accept a tip. Very professional and knowledgeable. Will definitely recommend and will come back if I ever come across any other similar situations in the future. read more

My son brought his phone in to repair the screen. On the first day it started to glitch and soon thereafter the corner of the screen popped out. He pushed it back in and the corner cracked. We brought the phone back 5 days after the original repair to get a warranty replacement and the manager said no. He explained that screens don't pop out unless you drop the phone. Well that is BS because on a prior repair my screen popped out but fortunately did not crack when I popped back in. In the end I'm out $120 bucks and have not solved my problem. These guys will not stand behind their work. STAY AWAY! read more

The worse customer service ever, save some headache. Do not purchase Duracell battery here . If the battery doesn't work after a few months they will NOT charge it. read more

Do not go here! I bought a battery here two weeks ago for my alarm system in my house and it was faulty. I called and spoke to the "manager" FELIPE over the phone this afternoon and he was not accommodating. Horrible customer service. He expected me to buy a new battery, they would test the old (which could take up to 24hrs), and then would ask the owner if he could refund me for the new one I purchased only if the bad one "tested bad." He wouldn't confirm reimbursement; therefore, I was potentially expected to pay for two batteries (cost about $32 each). What a scam. Also, the prices are jacked up for everything inside the store. My alarm guy came over tonight for free, changed the battery out without any issues for half the price. I will never go back to this battery craphole and will make sure to spread the word. Poorly run business. It's no wonder the place is always empty and there's already another bad review. Hopefully the owner reads these reviews and deals with the "manager", policies, and poor quality/faulty equipment accordingly. But, as with any busy, when the owner isn't around its expected to be poorly run. One star is one too many. read more

Batteries Plus - Auto Parts & Supplies Near Me - Miami, Florida

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The team at B+B is amazing ! Very helpful staff . I purchased a battery and was helped by Jesus , very helpful young man. He took the time to install my new battery and also installed my fob key. I am extremely pleased with the service provided by the employee . I would definitely return! read more

STAY AWAY: horrible customer service. I bought two lithium batteries for two different units($400.00). They both drained overnight, I checked for drainage on both vehicles, they were perfect. I was dealing with them for 3 Sundays in a row with this situation, batteries are not suitable for those vehicles. They great to charge you your money. But horrible at warranty and exchange purposes. I've never seen a store with no manager on duty. Store owner needs to get real gentlemen to confront situations And find best alternative for both the customer and store. Not just them. Keep in mind I went back before the 14 day return policy. There in need of new management ASAP. I have never taken the time to write a review but I feel it's the most sincere thing to do, so others won't make the same mistake. read more

I purchased a new ATV battery on January 30,2022. Installed the battery and it worked well. The next day it would not work at all. We were in the Big Cypress and fortunately I had a second ATV to tow the disabled one back to the truck. Ruined the trip for everyone. I spent a few days going over the ATV trying to resolve the no start issue. At that point I took it to Riva Motorsports and paid about $200 for a professional diagnosis. The result? Bad battery. I bought a new battery from NAPA for about $100, installed it and the bike starts fine. On February 18,2020, the day after I had the ATV back from Riva, I went to Batteries Plus in South Miami to return the defective battery. I explained everything and was told that their return policy is only for 14 days. I appealed to the clerk to exercise some common sense as it was only a few days past the 14 days and I had my ATV in the shop until yesterday...and was told that "I should use common sense..." I left the defective battery at the store and contacted Batteries Plus customer service. I explained everything to them and they said they would forward my information to the owners and they would contact me to resolve the issue. Nothing yet... I am out over $430 not to mention a ruined ATV trip and time I have spent trying to resolve this issue. I have been working on vehicles for over 50 years. I expected to be able to return the defective battery with my receipt in its original box without issue. I only wish I could have rated this store zero stars. I will not shop here again and would advise anyone considering patronizing this business to reconsider. read more

Too expensive!! Bad customer service!! Try Bulbs Unlimited instead!! I needed a bulb and went to the Batteries + Bulbs in South Miami. They didn't have it so it had to be special ordered and I was told it would arrive in a week. I paid $16.99 for it. Since I needed it right away I found it at Bulbs Unlimited for about 1/3 of the price at about $5.95 dollars. I called Batteries +Bulbs to let them know I wanted to cancel the order but they told me I would need to come in since they didn't have my card on file. After more than 2 weeks I was called by Batteries and Bulbs and told it had arrived. At the store they would not return my money because too much time had passed since they called me. I wasn't allowed to return a bulb I never picked up. And I got it for 1/3 of the price elsewhere. read more

Terrible customer service and client services. Last time I will shop there. Highly dissatisfied and I strongly do Not recommend

My battery would not start my vehicle so I took it back to batteries plus and spoke with the assistant manager he said leave the battery I will charge it and check it come back tomorrow so I did when I returned the next day the assistant manager informed me that the battery was good I took the battery and installed it in the vehicle the battery was dead so I returned the next day and the assistant manager ask me to leave the battery again when I returned the following day he informed me that the battery was no good. The battery had one year left on the warranty the assistant manager told me he could not replace it do to the fact that the battery didn't show any voltage, the battery went for being good to no good in one day. This is the first time I encounter this issue in 50 years where the store would not replace a battery under warranty. I don't recommend this store they don't appear to be operating there business in good faith. read more

Stay away from this place at all cost. I replaced my iPhone battery here in January, and it's supposed to last two years. My battery was at 77% capacity in August of the same year. When I went back to the place, they told me that the battery lasting two years is just a benchmark, and that other things may have affected my battery life. The manager told me the screen was damaged, but it was bulging out because the battery was overheating so badly. I went to the apple store and they were shocked because the screen was levitating off the aluminum frame. The manager there, Nicholas, is a degenerate, and a condescending babbling asshole. Please avoid this place, I now have to buy a new phone because my battery and screen are both damaged, and it would cost about the same to just buy a new phone. Easily worst customer experience I have ever had. read more

Staff was very polite and very professional in dealing with customer service. Aside from that they completely ruined my phone. I went to get my screen replaced and they damaged a couple things that they were never able to fix in order to make them work properly. After going back and forth I refused to get irritated because I know that wasnt going to get me anywhere. They gave me a very vague excuse and I proceeded to just take the phone in the below avg condition they gave it to me in. I wouldn't recommend this place to no one who is trying to replace the screen on their phone. read more

Not too many people know about Batteries Plus, and that is evident every time I am in there because I'm usually the only customer in there. They carry all types of batteries (cars, boats, bikes, ATVs, phones, computers, etc), light bulbs, chargers and other small electronics. When I needed a specialty battery that I couldn't find anywhere, I went to batteries plus and they MADE one for me...and in less than a week. It was cheap too, somewhere under $10. They will test batteries for free, by the way. I also recently heard that they repair computers, tablets, cell phones and other gadgets. I didn't know this before but they've actually been around since the late 80's and I think at some point they were listed at the #1 Franchise to buy into in America. read more

Bought a watch battery here in November and lasted 11/2 months. Terrible customer service.

DO NOT BUY HERE !!!! I came here and purchased a car battery which they installed. The battery is giving me issues for the past 2 weeks and they are not honoring the warranty. When I first approached them with the issue they checked battery and said it was fine. A couple days later same issue. Went back again and told them it happened again, they checked again and said it was fine. I said the only reason it checks fine is because I had to charge it for 2 hours before brining it back to you. That day is when I learn the warranty expired 3 days prior. "Clever or dishonest practices". We'll find out in court. Felipe your useless and Carlos Quinones, I'll see you soon in court. Go to Pep Boys, Sears, even AAA has a better warranty than these guys ! read more

Made an appointment, drove through rush hour traffic and arrived on time only to be told that there were two customers in front of me in line and that they couldn't fix my phone. They suggested I come back tomorrow across town AGAIN so that they could deliver what I assume to be some mediocre repair service. Batteries-Plus is not the cheapest in town. Very frustrating when a business takes a customer's time for granted. Why on earth couldn't you call to let me know you wouldn't be able to take my appointment? read more

I bought four Duracell Fleet batteries for my semi truck on 8/28/21 and by the second week the truck was not starting , I took the batteries back to the store and requested my guaranty on the batteries. They told that they had to evaluate the batteries to see what was wrong with them. They took four days to find out that two of the batteries were bad. When I went to pick up the batteries, the ones that were suppose to be under warranty were not Duracell, they were trying to substitute the batteries for another brand alleging that that was what the manufacturer recommended. This mother fuckers are a bunch of thugs, they took my money and now they are saying that I have to wait till November until I get the Duracell replacement. They are deceivers not trust worthy, they took my money and were very disrespectful when I was complaining about the batteries not being the brand i bought. The manager was never to be found to complain to him, there was always an excuse of his whereabouts. Stay away from that store!!! read more

Absolutely unprofessional Service! I took my cellular iPhone to repair the main switch. They asked me to return 6 hours later to pick up phone. However I had to return three times that day, so it was finally ready at the end of the day. Then, next day I had to return because my phone had a new problem. My phone started sending text, changing screen and making calls all on its own. After some hours my phone was finally repaired (so, I thought). But I found one more problem with my phone, the face recognition feature was (and still is) not working. Thus I had to take my phone again. The answer was that they cannot do anything else. I argued that before they replace the switch, the face recognition function in my phone was working fine, and that only after they serviced the phone I am having this problem. Their answer was that when they replace parts "some things may change inside the phone", and that there is nothing they can do. I replied that was unacceptable. The solution they offered was that I need to take the phone to the Apple store for service at my own cost. read more

New owner. Shop is well organized and you can find any kind of battery or bulb you need. Customer service is beyond helpful. Prices are fair and even had batteries on sale at cost. I loaded up and he even offered to carry batteries out to car for me. Will be going back read more