Worst customer Service! The managers, Don't follow their own return policy. They denied a return even though it was perfectly inline with their return policy. They sent me away and told me to call their corporate customer service phone number. I did and they took care of me, this shows that the store was out of line and should have taken the return at store level. In the future, I will make sure they follow the store return policy. read more

This store is always so fun! I love that they have testers for you to try. I have a lot of their products already, but I still like to try some of my favorites while I'm there. I love how long lasting their products are, especially their body sprays. Some of my favorite body sprays are champagne toast, in the stars and watermelon lemonade. They also have lotions, candles, soap, shampoo, conditioners and perfumes. Their customer service is good, someone always greets you when you walk in and they are ready to assist if needed. I'll always shop here before any other store that sales body sprays, lotions or candles. They also have great sales, so make sure to check those out! read more

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Daisy.. thanks for helping me choose the right hand sanitizer. Soooo many options! I didn't know what to get. She took her time while the other staff kind of ignored me while I looked around before she approached me! I have the best hand sanitizer- It was 5 bucks and it smells great! Keeping germ free! Haven't been sick in over 3 years. I'm always sanitizing and keeping healthy. read more

Bath & Body Works - Away ... germs!!!!! - Cosmetics & Beauty Supply Near Me - Ventura, California

Love shopping at this Bath and Body Works. They always have great deals and the staff are always so kind and helpful!

What a wonderful experience thanks to the associates at Bath & Body Works. A special thanks to the associate Angla who was super happy to help me in my shopping experience. I'm really glad I stop in today to check out the lotions. Thanks again Sincerely Mr Castillo read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Ventura, California

Omg Heidi the store manager had zero customer service skills. She should be the nicest person there but she's the worst one. I went up to her to ask if they had a specific scent in the hand sanitizers and she looked at me like I was bothering her. And when she answered me, she just says no and guess what I saw on the way out of the store, the hand sanitizers that I asked her for. So she either lied to me or she has no clue what merchandise she has in her own store. When I was paying, I told her I have a free item and that I have the screenshot and she says, "oh no no. We don't accept pictures. How do I know that picture is really your coupon?" What kind of answer is that? She was accusing me of using someone else's coupons. I was trying to explain to her that it's not a picture, it's a screenshot from my phone from my own app but she was not even trying to listen at all. Bath and body, I love your products but you need to do better on the quality of people you hire for management positions. Why would you reward us with a free product if we are only get treated like crap by your store managers. Heidi is an embarrassment to your business. Heidi, if you hate your job, either quit or step down so someone nicer can take over your position. read more

Heidi shouldn't be working with the public. She not only didn't know any products but didn't even want to help

Very friendly staff in this store. They were very sweet to my little boy who wanted a little dinosaur hand sanitizer carrier. This store is doing their part in cleaning due to covid cleaning up after each customer does their transaction. Also going through the store and cleaning up what another customer may have touched. Overall I had a great experience here. Thank you for the great customer service ladies. read more

BBW has turned into a candle store. The fragrances are mediocre and smell of food! There is one lady that works there at BBW at the Ventura mall store that stares at you like you did something wrong. She needs to go. The other people that work there are nice. I miss John working there too. read more

Was visiting the store tonight and want to give a big shout out to John who helped us navigate. He is always helpful, knowledgeable and eager to answer questions. Tonight he was so patient as we dug in our purse for a wallet. Just want to say great job John! You know how to give wonderful customer service and you make Bath & Body Works shine! read more

Bath & Body Works - $6 dollar sale! - Cosmetics & Beauty Supply Near Me - Ventura, California

I was there today and the staff are always friendly and there to help. I've been going to this location for sometime and never had a problem. Thanks foe the help today team read more

Came here during the semi annual sale. It ends January 7 and started the day after Christmas, by the way. I typically stock up on items because the deals are so good. 50-75% off most. I'm giving this place 5 stars in comparison to the Bath & Body Works down the way in Oxnard. Simply put, they had more stock and I was able to actually get the scents I wanted. I was able to find the lotion and body wash match that weren't available at the Oxnard store. So for that, I'm indebted. read more

Just had a great visit! The entire team was extremely friendly and ready to help! Everyone was very knowledgeable about the products they had! The store looked beautiful and refreshed, especially during the morning candle sale they had! Wonderful job team, you are all amazing! read more

I find most bath & body works to have a fun, energetic vibe, this store is no different, the sales clerks are eager to assist you and offer you a bag to place your pending purchases in, and oh how easy that is to do. My regular purchases are the hand soaps, hand sanitizers, & wallflowers. The hand soaps are best bought when they have an annual sale, the sale price is usually $4. One year I went bananas and filled my bag to the brim, this is coming from a woman with a bit of an OCD when it comes to washing her hands and the supply stretched out for months. The wallflowers are terrific , they give your home a subtle scent, they don't overpower , and make a nice welcome to guests. My only wish is that Bath & Body work would offer some of the same discounts in store as they do online, sometimes I find it a better deal just to purchase it off the web. All in all, I'm a big fan. If you like nice smelling things, this is the place to go. read more

A smaller BBW, the selection changes all the time and they're good about having testers. I like going there to wash my hands and try new hand soaps. They no longer have the line for kids. The men's line is still around but there aren't many items to choose from. They're always adding new scents: Orange Sapphire is the latest and the Summer Vanillas are on the way (they came out with the small bottles of lotion but that's all that they have so far, love the Lemon one). You'll find a wide variety of Signature BBW lotions, creams, body washes, etc. Right now they're still carrying Frederic Fekkai hair care and Patricia Wexler skincare. What's nice is that they're constantly sending me coupons (so sign up for their mailing list) to my e-mail address and in the mail. Plus, they give me a coupon with every purchase. read more

The staff (Silvia & Monica) made me feel like a Superstr! ... The store is immaculate and well stocked. They went out of their way to explain product options, sales and how to maneuver their app. I was able to make my selections and with their assistance I was out of there in no time. Caring, courteous, accommodating and patient are the qualities that come to mind when I think of them. I highly recommend this B&BW ... their staff is the best! read more

I love the fragrances and lotions from Bath and Body Works and always try to go when there is a sale going on. I stopped by this store yesterday to see if the 3 wick candles were on sale but they were not so I was planning to just leave. But the sales clerk whom I asked about the sale, Teya, was very helpful and showed me two other products that I didn't know about that were on sale and would also help my home smell great. They had the one wick candles and the plug in air fresheners on sale so I decided to give one of the plug in options a try. I usually use the Air Wick plug ins but I'm not always happy with some of their fragrances and now that I've tried this new one with one of my favorite fragrances at B & B works, I'm very happy with it. Thank you, Teya, for being so helpful but without pressure! read more

I was immediately welcomed upon entering and the worker, i think named ashley? Was super awesome. Very friendly and helpful and their lotions are great. Cant choose a favorite (: read more

Awesome Bath and Body Works to shop in! Always welcoming, organized and clean! The stores scent will intrigues you while walking through the mall and they always have plenty of delicious candles to make any home smell pleasantly seasonal. This BBW carries the C.O. Bigelow and Pink line (which surrounding BBW's do now- Oxnard nor SB). Staff is always knowledgeable and does their best to help you get the better deals! Other lines this BBW carries are: Patricia Wexler (very good, high quality anti-aging skin care), Signature Collection, True Blue Spa, Aromatherapy (love this line!), C.O. Bigelow, Slatkin home fragrance (Henry Slatkin is genius when it comes to creating delicious fragrances for your home), and Pink. A must stop if your in the Pacific View Mall-- especially for the holidays! The store always looks amazing and makes a good gift for anyone on your gift list! read more

I love everything about this store, however when I went into the store the other day one of the managers there I think her name is Tracey, was very rude and yelling at some of the employees, and then when I asked her about using two coupons she was very rude! I was very disappointed and hope she learns to be nice to others. read more