If I could give a negative star, I would. B&BW told me several times my order would arrive on time,…read moredidn't arrive, called back, said next day. I'd ordered for delivery in ample time before I was leaving the country on vacation. After being reassured countless times that the parcel would arrive on time, I did not receive it. When I returned 7 days later, tracking showed it had been delivered however it had not. B&BW said my items were out of stock and they would give me a refund. I wanted my items, not a refund. I will never shop with that company again!

This Bath & Body Works is not big. One of the smaller one but its probably because real estate…read moredowntown is expensive and stores located downtown are usually smaller. So they have the same sales and any other BBW. Selections is smaller here. Staff are friendly. No free parking here. Most people come here by train.

Every spring I stock up on their pineapple scents. Soaps, mists, and wallflower refills. I love the…read morescent. It's smells like real pineapples. It's not a fake smell.

I love B&B works!…read more They have a huge selection of products in so many scents, there is something for everyone. Lots of product testers so you can smell each item. With the major product lines, they have co-ordinating items including Bath & Shower Gel, Body Lotion, Spray etc. More often then not, they are on promotion. Buy ...& Get ... Free. Same with the soap - if you purchase just one it's almost 9$ including tax. However they just did a quick promo that had the soaps only 3.25 each. Be sure to get on the mailing list, as this is where you will find out about sales, promotions and the occasional Coupon (mainly via Facebook ) There is never any lack of staff. They are eager to assist, and you will be asked a number of times if you require any assistance. Lastly, when checking out, if you don't receive a coupon, just ask as they normally have some.

I had a problem with an order that I placed on September 19th on l'occitane US online because it…read morehaven't arrived. I talked to 7 different people at customer service and finally a very nice and helpful employee called Nelson solved my problem and I just got my order. Thank you Nelson !

Got my advent calendar for $89. It came in the mail yesterday. I tried the Amande Collection…read more(almond): shampoo, conditioner, shower oil/foam, hand lotion. Absolutely divine experience! My hair smells incredible, body is soft, hands are hydrated. This is going to be a regular thing for me! Also tried the Fruity coloured lipstick, Bergamot lip balm and Ultra Rich lip balm. The lipstick has a balm centre so lips get hydrated while getting tinted. Bergamot lip balm is super on it's own and makes a great lip gloss over the lipstick. Ultra rich balm is a higher calibre Chapstick. Tried the Raspberry lip scrub. Looks, smells and tastes like raspberry jam. I didn't notice any difference to my lips but the smell experience was delicious! I felt like toasting up a croissant and brewing a fresh cup of coffee. Although L'Occitane is a higher price point store, the product quality, clean ingredient list, effectiveness and overall sensory experience make it a "must have" on my list. Here henceforth, I have been converted! The 4-piece Amande Collection and Ultra Rich lip balm are part of my advent calendar. 19 more products to try! The Fruity lipstick, Bergamot lip balm and Raspberry lip scrub are items I bought separately. I've also tried the bar soaps (A+) and the Lavender hand soap (A+). All will now be standard products for me.

As a beauty industry expert, I can say with confidence that the Shifeon experience is special…read more Their brand curation is exceptional and the team so so knowledgable. You must come here for an elevated beauty retail experience. It's fun warm and inviting. Today they're having a 23rd "beautiversary" and there are great deals in store and even a prize wheel !!! I won sole deluxe product samples and a really cool hydrating mask. This is an example or retail done right ! So interactive and experiential ! They carry notable, tried and true brand as well as unique luxury products to really take your beauty regimen to the next level!

This little skincare and makeup store has been around for a long time. I find that they have…read moreskincare and makeup lines that other department stores do not carry. Some of the lines are from Europe or Asia that usually private spas would carry. The staff there try their best to help you find the right products and will tell you the special deals that are occurring at that time. Lately, I noticed that they are carrying more and more Korean skincare products like sheet masks which I love to use ! Imagine the surprise when I discovered that when I check in on Yelp at the store I get a gift!!!! I was super excited to discover that the gift was a Korean brand of sheet mask! Yes, it may only be one sheet but it's worth $10! Wow! What a treat! I also found some Sailormoon related makeup too! Too cool!

One thing I absolutely hate is when people make up an answer on the spot without even bothering to…read moreverify the actual fact first. I had gone into this location recently to pick up their eye cream with spf. It was the one that many magazines have been recommending. Prior to going, I also did my research online. The online store was out of stock which was why I went to the actual store. While I was trying to find the eye cream, this sales rep came up. I asked her where is the sunscreen with the spf located? She replied "Oh we never carry eye creams with sunscreen at all! With the eye area being so sensitive!" something along those lines. Firstly, you work at Kiehls and you have no idea what products your store carries/-ed? Secondly, if you/Kiehls actually "specialize" in skin care, you'd know that sunscreen around the eyes is important. So I told her I was actually just looking at it online and pulled it up on Google search. "Oh no, that's the American website!" I almost rolled my eyes at this point. I then scrolled down a teeny bit, got to the Canadian website and then showed her that Kiehls DID actually carry eye creams with SPF. THEN she asked her colleague and was informed that Kiehls recently discontinued this product. Kiehls gives an impression that they're experts, with sales reps wearing "lab coats" and all. You'd expect them to know what they're talking about. But no, this woman didn't know the actual answer and just made it up on the spot! The other more knowledgeable sales rep called the trainer from the back to see if he could assist me on alternatives. He was friendly and greeted everyone who came in. This was the only reason why I upped my review to 2 stars.

I wandered in just before closing time. I have not really used many of their products, but my BF…read morehas been having issues with his hands and feet. He had tried a few items, and liked them, so I decided to pop in. I was approached by a very friendly smiling Pheobe within a minute of arriving. She complimented me on my New Rock boots ( everyone does -they are pretty unique ) I asked her for a sample of hand or foot cream to give my BF. She said she was out of the hand, but showed it to me, explaining the features and benefits. It sounded great, and while she went to go grab me the foot cream sample, I decided on purchasing the smaller sized tube. She then rang my cream in and told me about the promo that they have on. 20% of your purchase goes back onto a gift card that you can use on purchases March 26-May 31 -this is a great promo ! Friendly service, nice products & a promo that you can actually use without collecting ton of stamps or points 4 stars indeed!

I love this location, the staff is always friendly and i can always find the items I'm looking for…read moreat a great price.

Nice store. I didn't know The Body Shop is still around. There is a giant hand washing basin for…read moreyou to test out their exfoliating scrubs and they have a few lotion tester for you to try out. The store is quite small and crammed. I do like their products. Staffs are helpful here

I have been shopping in this store for 15 plus years and the service has been amazing. I read…read morethrough the comments and had a suspicion that many of them were fake. I have NEVER had bad service in this store. And I visit it frequently. The product lines are superior and lovely. The owner is very pleasant--always. Who are these people who are so horrible to put in such nasty review. It says much more about them than it does about this gem of a store.

I frequently purchase my Oribe shampoo/conditioners here when I can't get to Holt Renfrew in…read morePacific Centre. Mainly out of convenience! In the past, I purchased many other products from this business. However, the service has never been good, but it has steadily become worse. Were it not for Haley, who has been an employee for a surprisingly length of time, I'd never bother to return to this establishment.

This Lush store is located downtown on Robson street. I usually get their soap for B. They have…read moresome pretty good products. This location like the location in New York has a Spa inside the store. Their products uses natural ingredients and their products are environmental friendly.

Always a great experience. My product was in stock in store even though it stated out of stock…read moreonline. Call first.