One thing I absolutely hate is when people make up an answer on the spot without even bothering to verify the actual fact first. I had gone into this location recently to pick up their eye cream with spf. It was the one that many magazines have been recommending. Prior to going, I also did my research online. The online store was out of stock which was why I went to the actual store. While I was trying to find the eye cream, this sales rep came up. I asked her where is the sunscreen with the spf located? She replied "Oh we never carry eye creams with sunscreen at all! With the eye area being so sensitive!" something along those lines. Firstly, you work at Kiehls and you have no idea what products your store carries/-ed? Secondly, if you/Kiehls actually "specialize" in skin care, you'd know that sunscreen around the eyes is important. So I told her I was actually just looking at it online and pulled it up on Google search. "Oh no, that's the American website!" I almost rolled my eyes at this point. I then scrolled down a teeny bit, got to the Canadian website and then showed her that Kiehls DID actually carry eye creams with SPF. THEN she asked her colleague and was informed that Kiehls recently discontinued this product. Kiehls gives an impression that they're experts, with sales reps wearing "lab coats" and all. You'd expect them to know what they're talking about. But no, this woman didn't know the actual answer and just made it up on the spot! The other more knowledgeable sales rep called the trainer from the back to see if he could assist me on alternatives. He was friendly and greeted everyone who came in. This was the only reason why I upped my review to 2 stars. read more

I wandered in just before closing time. I have not really used many of their products, but my BF has been having issues with his hands and feet. He had tried a few items, and liked them, so I decided to pop in. I was approached by a very friendly smiling Pheobe within a minute of arriving. She complimented me on my New Rock boots ( everyone does -they are pretty unique ) I asked her for a sample of hand or foot cream to give my BF. She said she was out of the hand, but showed it to me, explaining the features and benefits. It sounded great, and while she went to go grab me the foot cream sample, I decided on purchasing the smaller sized tube. She then rang my cream in and told me about the promo that they have on. 20% of your purchase goes back onto a gift card that you can use on purchases March 26-May 31 -this is a great promo ! Friendly service, nice products & a promo that you can actually use without collecting ton of stamps or points 4 stars indeed! read more

I came here to buy their deep moisture balm, but they did not have any for sale at the moment. I think they pulled the product from all their stores, but I was told it was going to return in a couple months or so. Anywho, my review is not for the product, but for Rita who helped me while I was there. She was thoughtful and gave me some sample packets of the deep moisture balm for the meantime. She even offered me other samples as well. I was visiting from out of the country and Rita even suggested some places to visit while in Vancouver. Rita was super friendly and I hope she is recognized for her great customer service! read more

Having read a lot of glowing reviews of Kiehl's products in magazines, I was curious when I saw the boutique on Robson Street. It smells nice, and it has a sort of pharmacy feel to it - all the products lined up on the shelves with their white labels and the staff in clinical-looking lab coats for uniforms. The prices reflect the brand's prestige. I was dismayed, however, to read labels and discover that ingredients in these pricey concoctions are some of the same cheap fillers and preservatives you'd find in (actual) drugstore brands, such as sodium lauryl/laureth sulfate (a foaming agent) and methylparabens, and many more unspellables. No thanks. Not at this price point. read more

Argh! Why I ever let anyone take me into this shop is beyond me.... I walk past every single day on the way home from work and have so far managed to avoid stepping inside for 6 months now. You buy one little cleanser and BAM they hand you some samples for other products and then that's it, forget it, there's no turning back. You want it, you want everything. I can see myself soon becoming like the crazy bird lady in Home Alone - hanging out in Stanley Park with pigeons and begging for cash to fund my Kiehl's addiction.... read more

I still stand behind their facial and body SPF's. Add to the list the hand salve and oil-free cleanser. On my most recent visit to their new location on Robson Street, I was blown away by their service. AND by the fact that they now have paraben free products (well at least the ones I buy). It's also always a nice touch that you so often get samples with or without buying anything. I only wish their sample packages were more travel friendly (read: refillable). Nice new digs and staff! read more

Great service, every time. Love their lip balm #1. Affordable, and with SPF! Their face lotions work for my skin type too. Never too oily, and moisturizes perfectly. Employees are always helpful, and when items sell out, they put you on this notification list and let you know when the product comes in. Oh, did I mention the free samples they give out? It's a great way to try out different products. read more

To that snobby Persian sales girl in Kiehl's Robson, I came back to purchase the very product we spoke about. Guess what? The commission did *NOT* go to you. Despite my asking you for a sample, waiting around the store like a loon for the sample and realizing you had transferred your attention to what you thought was a "higher potential buyer", you still neglected to entertain me as a regular customer. Bad. Very bad. I never expected Kiehl's to be so average-priced! It always looked so fancy from the outside that I never bothered checking the store out. They have the most lovely scrubs for ladies and men! Take your pick from delicately fine-grained to wonderfully coarse-grained scrubs! I prefer the coarse-grained scrubs just because I like the feeling of a good exfoliation on my skin! Customer service was quite nice from every staff member, except above said Persian sales girl. The rest of the girls came up to me very politely, informed me of the Christmas Sales, asked me if I wanted help, left me to browse when I wanted to, answered questions when I had them and gave me samples as we spoke about each product. Good work to the rest of you! read more

Was here over the weekend, and after rediscovering the brand and having recently visited the Toronto store, this was another disappointment. No one greeted us, showed us products, nothing. The change in climate had me itching for a new moisturizer, with no one there to help me, I left empty handed. Worst service ever - or no service rather...but the products are still good. Pick them up elsewhere. read more

Came in with my GF while she was shopping. My experience here was top notch. Got a facial while I waited and ended up leaving with a bunch of great products. Thanks to Riley for being patient with me. As a carpenter I'm not used to people fussing over me. read more

Always great service - prompt assistance and ample samples. I also really like the renovated store. It seems more enclosed and united for some reason. Perhaps it's the shape of the store. They managed to pack the stores with tons of options to choose from and somehow wearing white lab coats make them more trustworthy.. (a victim of stereotype and social norm) I very much appreciate I don't have to play coy to get a free sample or two (which at most times 2). That's why I keep coming back! read more

Back in the 90's when I was an active PADI diver, I had two problems I was looking to address: 1. Chapped lips especially due to allergic reaction to SPF ingredients... I came across Kiehl's Lip Balm #1 which was supposedly used by climbers of Mt. Everest to aid their lips from the effects of wind and cold weather. If it was good enough for that kind of extreme condition, it should be good enough for everyday use. Although it did have SPF 4 rating, the ingredients I was allergic to was minute enough not to affect me if I used it once per day. 2. A more compact way than bringing shampoo and a bar of soap for the out of town traveling... I needed an all-in-one hair and body cleanser that was mild enough for twice a day shampooing as well as remove salt water sediments left on the skin. I came across a product called Kiehl's All-Sport Everyday Shampoo which was supposedly great for swimmers. At that time both products met my needs. Kiehl's products then were marketed to have simple, harmless ingredients. I loved the product packaging which had no fanfare - a bottle and slapped on label. And most importantly the stores and especially the stand-alone Kiehl's shops, err I mean, Kiehl's Apothecary boutiques had excellent customer service and support. If you didn't like a product, you can bring it back for a full refund. Trial pouches are also available so you can discover even more Kiehl's products. Fast-forward to 2009 and it all now seems like an expensive body product with questionable ingredients. New products are being introduced every time with a more colourful packaging and labeling. Gone are the days. Rather than have an all-in-one unisex product with all natural ingredients, they are now sliding back into gender-specific designations. I may have ridiculously spent too much back in the day for Kiehl's. Like someone has stated, the products are too pricey for ingredients and performance for similar products you can just buy at your local drug store. I patronize a few of their "Male" products like the No-Shine Lip Balm and the Facial Fuel. But a few months of use and my skin started to get irritated once more. I cut back and ended up with their simpler products like old-school Ultra Facial Moisturizer (wow!) and the "Superbly Efficient Anti-Perspirant & Deodorant" (double-wow!). Apart from that, I don't know how much longer I can hang on to Kiehl's if they don't go all-natural and organic and still keep up their uber expensive Canadian pricing. read more

I like their products. I don't love all of their products but the ones I have, I love them. I don't have a loyalty to a certain brand. I like using different lines to experiment and see how they are different from each other. I am bit of a beauty junkie. But I keep buying their Midnight Recovery Concentrate; it has a lovely lavender to it and absorbs really great into the skin. And I love how they give samples of their products. I tried their Midnight Recovery eye cream and loved it. It's nice and thick but absorbs really great as well. I also really like their toner and scrubs. Now, I got a sample of their Rare Earth Pore Cleansing Masque and tried it. It got tingly on my skin not in a good way. I would definitely ask for samples of products of things you would like to try. They seem knowledgeable in their products and also pretty generous with their samples when you purchase one of their products. read more

They re-modeled! Nice! I love this convenient and central Robson location - the employees here are always eager to help and friendly. They always remember to give you some samples whether you are purchasing or not so don't be shy to ask for samples! My go to products are: - Lip Balm #1 or Scented Lip Balm #1 $7-9- it is essentially vaseline or flavored vaseline but it's so damn moisturizing, you really can't go wrong. - Facial Fuel Eye De-Puffer $18.50 - feels nice and soothing on your eyes after you've spent the night sobbing over your ex boyfriend or bad break up :( - Supremely Gentle Eye Makeup Remover $16.50 - this is the BEST eye makeup remover I've ever used in my life. it is SOOO gentle and creamy. It doesn't sting AT ALL and it removes makeup with one or two swipes.... AMAZING. I HIGHLY HIGHLY recommend this for anyone looking for a perfect eye makeup remover! - Acne Blemish Control Daily Skin-Clearing Treatment $30.00 - feels light and comfortable and great for sensitive skin (not harsh on your skin at all) This location always has promotions like free lip balm or free gift cards with purchase... so don't be hesitant to give them your email so you can get in on those good deals! read more

I'm not much for loyalty when it comes to skin-care products, which is how I found myself having a peek around Kiehl's one afternoon. I know enough about the Kiehl's line to know that they carry truly fantastic products, but I wasn't aware of just how wide the range of products they sell is! From face cleansers, moisturizers, toners, masques, serums in every skin type to a full men's line of similar products along with body, hair, fragrance, sun, baby and even a canine and equine (yes, equine) line of shampoos and conditioners. The staff is at the ready in white doctor's coats for any questions you may have. My sister turned me onto the scented lip balm and I'm sure I'll be back for more when I run out. read more

Kiehl's - photo courtesy of Kiehls.com - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

My sister sent me to this pricey shop to get as much of their body cream as I could get my hands on. She lives in Australia and doesn't have a Kiehls shop near her and her friend was pregnant. She swears by their cream as a way to keep stretch marks at bay. She wanted to give her friend the baby shower gift that would keep Mama looking good. I got great service when I went in, the sales person even helped me pack up the cream to ship. She also put in a bunch of free samples and other goodies for my sister. It was great. Of course, I don't know if I would have paid this much for cream for myself. I have male friends who swear by their shaving cream. The tube seems small, but it lasts for a long time. read more

ICK! $39.00 FOR FOOT CREAM?!?! What the fuck. Seriously I was flabbergasted. Do you think I am REALLY going to pay that much for something (by the way it was in a little tube, probably less than 100ml) that contains mostly petroleum a.k.a. Vaseline. No, Vaseline/Eurcerin/Lush's Fair Trade is good enough for my feet, for now... Now, the shampoo and conditioner is also expensive, hell everything is expensive here. Since I have never tried Kiehl's before, I decided to get the tinted SPF lip-balm which I will be returning because it gave my lips a tingly sensation :/ even though I have tried lip-balms with SPF in the past. I also got a trail sized version of the Olive Oil Fruit shampoo and conditioner, which were $12.50 a piece. They also gave me samples of the molding gel, and eye cream. I will give them the benefit of the doubt, the shampoo might be the best that I've ever tried, if it isn't, it will be going back. Also just a note, the regular size of shampoo is $42.00, it's basically 2 cups of shampoo... :o Ps. they only have a small variety of skin care items that are fragrance free. I don't like anything but natural scents on my skin, because synthetic scents just bother me. While some of their body creams smell heavenly, they are not worth it at that steep price, and the fact that they have loads of fillers inside. Now onto the "customer service," I personally like to look at products, and then ask the employees when/if I have a question, and do not like to be harassed and followed everywhere I go. This is a small store, so it's awkward. By no means were the employees unfriendly, they were actually quite cute and upbeat, and welcomed me with a smile when I walked in, it just isn't my cup of tea--customer service. ;o read more

Last November, I was overcharged for the Gentle Foaming Cleanser at the Metrotown store and refused a price adjustment when I showed the salesgirl the ticketed price. I contacted the company and they eventually promised a credit, but then they did not follow through after I suppled my contact information. Nor have they replied to subsequent emails. What a shoddy and dishonest way to do business with loyal customers. I am very disappointed in the company and won't shop there again. read more

Every single time I have been there I have gotten awesome skin care tips and great service. I have many of their products and love them all! I love how they wear the lab coats, feels like they know what they are talking about more LOL The art on the back wall was even done by Shepard Fairey (the guy who did the Obama hope poster) I just wish it wasn't so expensive! My last anti-aging serum was $77, it better work!! read more

First time in this location with my best friend. At least the customer service here is better than what I've experienced at other locations. This line is geared mostly toward men. I did sample on my arm some moisturizer. The guy I am dating works outdoors a lot and he is starting to get some serious weathering around his eyes (aging faster than his physical age). I came in here to get some ideas and options and to see if he would be open to a regime of proper skin care. The lady I was dealing with was very helping. read more

I've walked by Kiehl's so many times and never bothered to go in until now. I was a using clinique, and then dermaologica and not really impressed with either products results on my skin. I am not a loyal product follower, and I get very annoyed at companies and representatives who promote products, so my product loyalty had better be tested well if you are going to get mine. Looking for a new product I decided to try Kiehls and I am continually amazed by the results I am getting on my skin. Everything I've picked up here proves to be effective and my skin is getting much better. I have very sensitive skin and eyes and I love the cucumber toner after the calendula face wash and pineapple scrub. My skin texture looks amazing afterwards. Ultra moisturizer with avocado under eye cream with ultra defense serum is daily, and then using the clay masque removed my stubborn large pores on my nose without any any hint of dryness and the overnight masque makes my skin smooth and soft. I love you Kiehls..you've got me as a loyal customer. read more

I love Kiehls in Canada and The States. This is the best skincare therapy bar none. It's a little on the expensive side, but well worth it. I use the Pineapple Papaya Facial Scrub, Calendula Toner, and Ultra Facial Cream. Kiehls will clear your blemishes and even out your skin if you give it plenty of time to do so. My face feels and looks healty whenever I use Kiehls. Give them a try read more

I went to the Kheils on robson street in vancouver for some help with a few break outs I have been having. Although the store is big and beautiful..I will be completely honest and say that they had four people working there and it took over twenty minuites to get any help. When I finally did get some help..the sales associate showed me so many products that I was confused as what to use. Then she loaded me up with samples but didn't explain any of them. I guess it's a good place to go if you want free samples but I would rather have good skiN!!! read more