My husband and I came into buy a glock, he has his ccw to add, we met with Sam, and he was awesome. He purchased the Glock and after the purchase he did the background which was a little backwards for us. Garret the store employee came up and noticed my husband made a mistake on the address, studied his ID and started asking a bunch of questions treating us like we were lying. Sam Let us go back and correct the mistake. Garret went in the back and Sam followed. They came Back and told us they can't sell us the gun and Garret continued to tell us that lying on a federal form is a felony, implying that a mistake meant we were lying. So my husband returned the glock and we went to sportsman's warehouse where the employee took My husbands ccw, his info and we walked out with a glock. Garret bases his gun sales off looks (considering we're heavily tattooed), and his own feelings. We will never return and give our business elsewhere. I highly recommend if you don't want to be profiled by Garrett don't purchase a firearm here. read more

My family and I have been frequenting Basspro for years. While every other retail or service based company is declining in quality and care, basspro thankfully hasn't! Tom and Keith in the fly fishing shop were so very helpful, knowledgeable, and attentive. They each spent time with us getting us outfitted and sharing their knowledge. Two great guys! So many other employees come to mind as well. The tall red haired young man in the shoe department, the people up front, the cashiers. Always a great experience when we come here. I wish other businesses would take note. read more

Generally, I'm a fan of this store. However, I was scolded by an employee for using the bathroom upstairs. He said it's for employees. Uh sir. There is no signage that indicates it's for employees. If I'm upstairs shopping, and have to go all the way downstairs and to the front door bathrooms, then I'm just leaving. Lost sales. You pick! read more

People at the main checkout & fishing section were nice, unfortunately the gun counter was a different story. I got weird looks my girlfriend who was with me at the counter felt uncomfortable and even though the sign in the ammunition isle says 18 for long rifle ammo and 21 for handgun ammo I was denied to purchase .22lr ammunition which was going to be used for my ruger .22 rifle. Not sure if it was store policy or what but the main gun store I go to and Ace hardware allow me to buy all ammunition. I was also told by the firearm store I can legally purchase any ammo if it's being used for a rifle. It'd be nice if I received clarity but from now on when it comes to firearm related purchases I will not be taking my business here. read more

Bass Pro Shops - Outdoor Gear Near Me - Mesa, Arizona

They always have what we need. So many things to see. Staff is always nice an knowledgeable. read more

Bass Pro Shops - Each location has something amazing. Lots of fun. They always have what we need. - Outdoor Gear Near Me - Mesa, Arizona

I made my first time visit to Bass Pro Shops located on Dobson in mesa, Az . I was a little nervous in the hunting section to buy a firearm but I really want to thank Dan for his outstanding customer service! he was professional, patient, and very thorough explaining my options. at first, when my choice wasn't available, i went to my vehicle and called my brother ( ex-vet) when he confirmed a better choice Dan suggested! Thank You for having such positive Team Member!! I hope you commend him.!!! read more

Disneyland for adults who love to play in the water or the woods. Love this place! The dog toys and accessories were amazing.

I'm not a hunter. Havent fished in years. Havent camped in years. Dont offroad. Havent hiked in years. So for the past two years the only reason I've gone is to take (free) pictures with Santa. And the kids love all the taxidermy and animal tracks on the floor and the fish. Lol. When I did go I would go to buy ammo and clothing. And I probably would if/when I started enjoying the outdoors again. Although I think the hiking boot selection was kind of pitiful and I'd probably go to REI for that or hiking gear. read more

We were in the area and decided to stop in. This is an outdoorsy store that is a twin to Cabelas. There is no shortage on parking and there are some nice boats and ATVs out front. When you walk in it's like a giant cabin. There's 2 floors and basically anything you need for outdoor activities they have it. They also have a giant tank with sportsman local caught fish which was neat too look at. They have a restaurant spot but assume it's closed temp due to covid. Overall neat place to go if you need something specific. read more

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It's bass pro! It has everything and a bunch of stuff you don't need but really really want. Great service and the prices are comparable.

This Was Our First Visit There And We Loved It. The Store Is Huge And There Was So Much To See There Was A Large Indoor Nature Display With So Many Taxidermy Animals There Was And Indoor Waterfall Highly Recommend At Least One Visit Enjoy! read more

Everything a man could want for fishing, hunting, and any other outside activities. Well stocked and filled with friendly and helpful staff members. Worth the detour when traveling from Tucson to Lee's Ferry and the selection in the fly shop is simply amazing. read more

This company has the worse website and online inventory. Nothing is ever accurate! And the bigger problem is that if you call to confirm if something is in stock, you get someone rude that talks down to you. The service isn't any better as you call their corporate office. False promises, delays, and lack of follow through is all you'll experience. Check out this example from just today. I filter for what available in store and NONE of the items that show available are. Furthermore, when I go to the 1 item that says I can ship it to the store, you can't even purchase a quantity of 1. read more

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I was amazed by the selection and how professional the employees were. They were very helpful and the store huge.

I've never been in a Bass Pro Shop before today. It was definitely a larger version of Cabelas. While I loved the size, HUGE assortment of everything from clothing to camping/fishing etc . It definitely likes in the customer service department on my visit. My dad, niece and I came in and wandered around up and downstairs for more than an hour and not one employee even said hello to is or asked if we needed any help. Although I will say the guy trying to get you to sign up for a free trip was working his tail off. Not sure if he works for Bass Pro directly. The store was clean, the fish tanks were cool, some great items for sale, but again lacking in customer service. I'll definitely update if I return. read more

Bass Pro Shops - Cool things to see throughout the store for sure! - Outdoor Gear Near Me - Mesa, Arizona

Bass pro shops are always a joy to browse because they really put more into the shopping experience in terms of decor. They have a pond full of fish and a waterfall here. The store is massive but the backpacking selection is lacking. Checkout during covid is just hectic. I wish there was one central line that branches out into the multiple lines at checkout. People were just cutting us in line, which was frustrating. A cashier who saw this happening apologized but I can't help but to think that maybe there is a more efficient/fair way to check out read more

Bass Pro Shops - Outdoor Gear Near Me - Mesa, Arizona

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Candido had fantastic customer service and really pitched the card well, i love coming and wandering around here read more

Bass Pro Shops - BASS PALACE - Outdoor Gear Near Me - Mesa, Arizona

Hello - I ordered a gun safe online (out of stock at Mesa, AZ) location. This is large order you know, nearly $1k which is kind of a lot for me at least. Bass pro said they would ship the safe to Mesa, eta of 7-10 business days. Here we are over a month later 12/1, no safe, no shipping info, poor customer service when I call into store and bounce around dept to dept. Will be cancelling my order shortly if not resolved in a timely manner. There are several other retailers in my area that can meet my expectations. Regards, Frequent Customer read more

I have stopped at Bass Pro twice in this last week. I was looking to buy a new gun. First time I stood there for over a half hour and not one person asked if they could help or if I even need help. I just walked out! So today I thought I'd give them another chance. Well, this time after about 15min a guy said have you been helped. I said no I was waiting. He then asked me if I scanned the code from this sign on the counter. I said no, he then told me scan this and then we'll help you and walked away! I just stood thereafter scanning the code it said to go to the Kios. What Kios? Trying to get help from anyone in this store is a joke! I will not go back and will take my business somewhere eles where the people behind the counter are more than happy to help! read more

Store pickup worked well, in store prices kinda high! For a big box store very small assortment to choose from! read more

Bass Pro Shops - Front of store on a Tuesday - Outdoor Gear Near Me - Mesa, Arizona

I love Bass Pro but it almost feels like they don't want to sell guns. Very slow process and lack of help.

Waited in line with one item while 2 cashiers were at same checkout. The customer in front of me left walked off. i went up and was going to hand them the item i had. Was curtly told, We're close. I put the item back and left. Heck! If you don't need customers just close your doors. Elder lady with white hair was not customer friendly at all. read more

I bought a tent brand new at Bass Pro Shops to go camping with my daughters. Upon getting to camp site and opening my $800 tent I found a very USED moldy, holes, blood stains, and drugs in my tent. Kodiak tent. It was absolutely insane. Everyone in camp was like in unbelief. See pics. I mean there was no tent pole bag, no tent bag, missing parts, and it looked like it was 20 years old. the entire tent was full of dirt, it had the smell of Meth and was covered in with dust. It was disgusting. The fact that they sold me a tent in this condition is with out words! I returned the tent after we slept outside because the tent was so bad. When I returned it the manager on duty didn't even say he was sorry or even care. Gave me a very small gift card for my trouble and didn't say a word. I was so pissed! Absolutely worst experience. read more

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This is my favorite camping and fishing store. It's like talking a kid to a candy store. They have all sorts or rods, lures, other fishing stuff, camping stuff, boats, quads, shoes, and even specialty clothing to keep you cool during got outdoor activities. read more

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Went in to buy a gun holster and needed help in finding one that fit my gun. Stood in line (or at least I thought it was the line since I was behind someone who was checking out). When it was my turn to get help Victor said I need to go make the line. I stated I've been waiting even before a line formed. He then proceeded to the gun holster aisle where my husband was standing and he said to us "it says it on the box so on which one fits your gun". He was very impolite and impatient. We just ended walking out and went a local gun store. Very unprofessional. read more

Perhaps the friendliest, most cooperative staff I've seen. I knew what I was after when I walked into the shop, was able to tell him exactly what it was, he found it. While that was happening, I picked up a few accessories that made life better. The cash register lines moved well, and I'm out the door. Nice, well-stocked well-displayed store. I'm going back. read more

Went to the Bass Pro Shop this morning. I wanted to have a fish finder, 3 bank onboard charger, and 3 batteries installed. The guy in the service department said that they don't do accessory installs on boats older than 2014. I have a 20' Renegade FS 20 in mint condition. He asked if I had a picture, and I showed it to him. He said the labor for the fish finder would be 3 hours. I installed the last one. Took 30 minutes. Batteries were a couple more hours as well as the charger. They must think I just fell off the turnip wagon. I'm a little older now, but I will be doing the work myself. read more

My friends and I walked into bass pro shop and were looking for some clothing items. We made our way up to the hunting dept. and a man named Garrett helped me out. He had great customer service and made the experience 10x better. If any manager at Bass Pro sees this, go ahead and tell him thank you for being an amazing person and employee -one very satisfied customer read more

First experience with Bass Pro Shops and will not be back. Purchased a firearm online on 08/03/21, was informed it would take 5-10 days to ship to the store which is understandable. After many days pass, I start to call and check where it is, they are unable to track it for me saying they aren't able to see where it is. On the 3rd call, they found the order in the safe, apparently it has been there for a while. This was on 08/21. If I didn't continue to call, it would still be "lost in the safe" and I would never had known it was ready. When I went to pick up the firearm, there was one person in front of me in line and the wait was 45 minutes before I was finally helped. Extremely understaffed hunting section which is the only way to pick up an online order by the way. There were only 1-2 people working in this section and the whole line was getting impatient. I can't believe management thinks this is an effective way to staff that section but that's besides the point, I guess anything to save a little money on employment costs. When I left, the line was ~10 people deep, I can only imagine how long that will take for those in the back. When I got up front, I was told I cannot pick up the firearm because my address on my ID is an old address (which is understandable). I would need to come back with a second form of ID and wait in the line again. Not happening. I canceled the order at that time, no issues with the refund. I HIGHLY SUGGEST you find a different company to purchase firearm or anything hunting related. Save yourself the headache! With bass pro shops, you'll get long waits, long lines, and long shipping time with workers can't help with tracking. TBH this is the first negative review I've ever written, but this deserved it. I can't believe how many things go wrong with one order, never experienced anything like it at any other store. Will never be back and will spread the word if I hear anyone planning to purchase from them read more

Bass Pro Shops - Long line at the hunting section, expect about 30 minute wait per person in front of you. Only 1-2 workers in this section. - Outdoor Gear Near Me - Mesa, Arizona

Thank you to Gene at the riverview mesa az store for the excellent customer service. He really helped me find the right ammo and took the time to give me a crash course in various options I'm glad that bass pro shops in mesa az has very helpful & knowledgeable employees Sincerely Tommy Shon Mesa Az 85210 read more

Was having a good trip until the short little boy behind the customer service gun counter had no concept of customer service or communication skills. We waited in the gun virtual line with no issue the first time around, then when shopping around and joined the line again for tannerite. 10 minutes pass and he calls the last name and we raise our hand, he acknowledges us and he said he was going to get a water 'real quick' and be back, 15+ minutes pass and they started calling names that just joined the virtual line as seen on their TV. We stood directly at the counter(no joke 2-3 feet MAYBE from him) and said hi and he completely disregarded us. They started calling names that just joined the virtual line as seen on their TV. And that's when we spoke up saying we still haven't been helped... He gives a little attitude "well I already called Sanchez..." and we were like "yeah we know, you said you were getting water and would be back" and he starts blaming it on his coworker that passed by who had NO idea what he was talking about... back and forth blaming eachother until we stopped them asking to PLEASE get our stuff so we could go. Bless the guy (tall, younger, and who had helped initially when we were looking at guns the first go around) who actually helped us because the little boy not only left a bad taste, but was clearly unhelpful to the other customers asking him questions. The guy that actually helped us was so apologetic, even apologizing ON BEHALF of the other kid. If it's helps any, this was 2:30 pm on a dead Saturday if it helps identify the boy for additional training, he worked behind the counter by the queue TV. read more

Ladies do not bother to look for clothes to purchase. There's no one to let you into the fitting room. Waste of time.

Victor In firearms is an impatient, unfriendly, sarcastic worker who obviously hates his job. Was no help, very rude. Stood in line 25 minutes and then he tried to tell me he couldn't help me because they were closing in 45 minutes. I drove an hour and talked to someone on the phone and they said just be there by 6 and I was. He kept sighing during the process and had no customer service skills. Don't recommend him! read more

We ordered something from this store and it's been almost 8 weeks and we have heard nothing. I've called and all I get is transferred to a Sept that never answers the phone and never call back. We live in Peoria so driving there is a long drive. read more

We went there to just browse as a family and this place is the PLACE. No matter what you need, they got it. I was shocked when I saw the upper floor existed after browsing the first floor fishing and clothes for an hour and a half. I talked to a bow hunting salesman and he was the coolest nicest employee. He got in depth telling me and my dad how to get started with bow hunting and the prices for the bows and supplies were jaw droppingly great. I am now 100% convinced to go back and get a bow and supplies because of the great service. The store was super clean and neat, and was such a pretty place. The clothing selection and fishing selection was absolutely perfect! read more

Bass Pro Shops - The front of the store - Outdoor Gear Near Me - Mesa, Arizona

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Usually love going to bass pro shops because of the environment and the amazing staff but during my visit today I was picking up two t shirts after looking around and Maddie H at check out snatched them out of my hands at check out and was very rude to me during that short bit of interaction. Didn't say hello, didn't ask me anything, took my shirts and rudely handed me my stuff by sliding everything across the counter.. Being in retail myself I know that you should be overly friendly and helpful.. asking the customers if they found everything, saying hello, ask them about their day, that's not what I got from this young girl. She was short, rude, and VERY unprofessional in my opinion. If she is that miserable she shouldn't be working register. She should be thankful she has a job and not take her horrible attitude out on her customers. I will be back, but management should definitely take this up, because people like Maddie H make it an unpleasant experience for people who love going to Bass. The nice couple being me even looked a bit shocked. Very disappointed in the choice of staff they choose to have run the front. read more

Bass Pro Shops - Outdoor Gear Near Me - Mesa, Arizona

Walked through the store and saw a mix of half the people wearing masks and half without. Even saw a few people walk in the front door and make it inside without even putting on a mask. My wife spoke to a staff member about the issue and even he didn't have his mask up or the female coworker next to him. Trying to shop and have to watch where I go or whom I'm around is not a fun way to shop. I'll not be coming back until they can get their act together. read more

Bass Pro Shops - Outdoor Gear Near Me - Mesa, Arizona

I like the outdoors and BPS caters to that so I find that I need to walk around here every few months just to see what is in season. I do like looking at most of the stuff here but I rarely finding myself walking out of there having purchased something. Not because of the price but because I do not like most the brands that are stocked but that is because I am particular with the things that fit my needs. With that said there is a mammoth amount of gear and products to look through from water sports to camping and hunting. read more

Very impolite and rude employees as I was trying to purchase an item and many refused to help not only did they refuse but smirked as well as they whispered something under their breath. Very unprofessional and overall a bad experience as much as I enjoy walking the store the employees ruin that experience with their rudeness, impoliteness, and their unprofessionalism. -Improve the employees attitude and manners and maybe just maybe they can do better at helping out customers in a professional and polite way. read more

I haven't been this overwhelmed with excitement since I went to Disneyland. Immediately upon entering I was taken back by the decor, fish tanks, waterfall and life like animals on display. I spent two hours in here, I wanted to see every inch. The only bad part of the experience was the lady at the fudge stand. She was not a happy camper but the delicious fudge made up for it. This place is way out of my budget and I would never buy any of the necessities for outdoor life here but I purchased some novelty things and will continue to come back. read more

Bass Pro Shops - It was love at first sight, how could I not buy this? - Outdoor Gear Near Me - Mesa, Arizona