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    Baskin-Robbins

    3.3 (72 reviews)
    Closed 10:30 am - 10:00 pm

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    Lots of cone options
    Tameka L.

    The service was very nice and fast. The flavors were layed out nicely and now they have an entire display case just for ice cream cones. I wish they had more non dairy or yogurt choices available being that they are 31flavors. It is open late so deciding to go at the last minute wasn't a problem.

    Dry cake and barely any ice cream
    CANDCIE S.

    I ordered my daughter an ice cream cake because she really don't like cake. I figured hence the name there would be more ice cream than cake in it. She really loved the ice cream cones on top of the cake and the 9inch round has 6 cones so I opted for the full sheet cake so she could have the 8-10 cones. Upon getting home with the cake, which I had to drive 20 minutes for I was very dissatisfied. The cake only had six cones on top and more than half of it was cake and not ice cream. Very small portion of ice cream. The cake by the way was very dry, and many do our guests including my daughter just trashed their pieces. I would have been better off ordering a cake from Sam's Club or Costco for $20 instead of spending $60 for this awful one. I ordered a Valentine's Day cake for my husband at Baskin-Robbins in Rialto and that came out wonderful now I am sad that I did not order from them for my daughter's cake and instead came here. I will not make that mistake again. I wanted to warn others or at least let them know what their cake will look like I called spoke with the manager Lisa. She offered me 2 quarts of ice cream or 20% off of another cake purchase which I will never purchase another cake care again. I really wish they would speak to whoever made the cake so others don't run into the same issue as I did.

    Cake
    Jenna M.

    I was SO excited for my mom's birthday until I came into the store and saw the actual cake. Truly disappointed. I showed the worker what I wanted with their promotional cakes as advertised... Frosting done with a light pink, medium pink and a hot pink. With the mom banner. Yet they did the cake all one color and didn't even add the MOM banner...as requested. I saw the girl write it down when I described what I wanted done. So thanks to whoever made this cake (note the sarcasm) you had one job and failed BIG TIME! I put my request a week in advanced and got this. SMH.

    Monster cake

    I would like to acknowledge Gustavo for making the Monster cake for my son's birthday so nicely and going above and beyond to make it early for me. It came out just like the picture on the website. Not only did he make an excellent cake, when I asked to see if they could make it a day earlier than originally requested, he rearranged his schedule to make it even earlier than promised!

    I asked for confetti, my order form said confetti...

    Update 2: I honestly forgot about updating this. There wasn't much of an experience. I picked up the cake, wasn't given any issues. I asked to make sure everything was right and they said it was. It was a quick and smooth progress. The only bad thing was that I didn't like the taste of the cake. The ice cream was good though! Update: I was reached out to and they were willing to remake it for a birthday I have coming up. I will not be updating my review until after I get the cake because I'm not sure how that experience will be. Mahmud definitely gave me a better experience than the manager ever gave me. Please be aware that if they messed up on the order, this location does not offer refunds. I will say the experience going in and placing the order was fine. I ordered a custom cake with Oreo cookies n cream ice cream and a confetti cake to be ready for the next day. I did this combination because it was the perfect for having a little bit of chocolate in case someone didn't want the sweetness of confetti cake . It was the day of the party so I rushed to pick it up, put it in the freezer then went on to do other things. We brought out the cake to be cut around 10:35pm and it's the wrong flavor cake. The person the birthday was for doesn't like chocolate cake and can't have too much because it makes her feel sick. I panicked and thought accidentally told them the wrong flavor but my order form said confetti. I felt so embarrassed because the birthday girl had told me what kind of cake she hope she gets and this was my surprise for them. Unfortunately, I did have to serve the cake to the guests because I had no other cake/pastry and it was too late to try to find another cake. I forgot to take a picture but I did have plates where some of the cake was left over. I called the store the next day but it was after hours because I worked so I left a voicemail. I called the day after and asked for the manager since I assumed they would be the ones to deal with this situation. Didn't seem apologetic at all. She said they couldn't do refunds, but offered to remake the cake or a 20% off the next order. I told her I didn't need another cake right now. The party passed. Also 20% only? At least make it match the amount they messed up. I get if I was at fault in any of this but they messed up on their end. I was upset and told her I would reach out to customer services and get back to her after. Also I'm unsure if I was misunderstanding at one point. I asked if I can get a remake of the cake for next time. Not a whole new cake just the remake of it for later since I don't need it right now. She had said they would put you down in the books for a discount. I assumed that 20% discount. I was so upset over the experience that I said what I mentioned above. I would reach out to customer service and get back in touch with her later. Mistakes happen. They do, but to be the way the manager was over it was just not it. I get it's just cake but this was a surprise from me to the birthday girl. She knows that I'm aware that she can't watch chocolate cake because it makes her feel sick. If it was a smaller cake I would for sure remake it and do a small do over with just the main family but it wasn't. I don't mind remaking the exact cake for another birthday I'm celebrating very soon either and I'll fix it up myself. I will not accept 20% which would be around $8 off if I were to get the exact cake again.

    Rainbow Sherbet
    Raquel M.

    It's been super hot lately and I have been craving rainbow sherbet. B.R. Makes the best Rainbow Sherbet hands down. I got a one scoop and it was so massive I had to get a cup to contain it. There was a bit of a line but it went super fast. The employees were friendly and quick.

    Took my mom out of hospice for a trip to Baskin Robins!! Still loves her some nutty coconut
    Kirsten D.

    Nutty coconut and pineapple coconut still my moms favorite after 30+ years!!!! And it's my favorite for 30 years too!!

    Mike L.

    Came in to order a very particular IceCream Birthday Cake for my daughter (she had sent me exact pics of what she wanted) for the very first time... needles to say I didn't know what I was doing ... but Gustavo (who should be employee of the year) was the most personable, helpful, knowledgeable customer service person I've met in these past years was very helpful, kind and patient, walked me thru the process and then double checked everything. I walked out of there quite confident I was going to get exactly what my daughter wanted and earn myself some brownie points!! Which I did once we got the cake and quickly lost them when after celebrating placed it in the fridge at the end of the night RIP icecream cake lol

    Melissa A.

    Clean place and great service, no wait when we went. It tasted good overall 8/10 parking was okay

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    1 year ago

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    7 months ago

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    10 months ago

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    4 months ago

    Terrible. I walked out once I saw a worker drop an ice cream scooper and put it back with the clean scoopers.

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    4 months ago

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    3 years ago

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    11 months ago

    Great tasting ice cream, Fabulous customer service, relaxing atmosphere. My go to after dinner.

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    1 year ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

    Gustavo hooked it up, he is a very dedicated worker with a nice attitude! Can tell he'll be someone one day :)

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    2 years ago

    We love this shop! Great service! Longterm customers and we will continue indefinitely!

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    4 years ago

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    9 years ago

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    4 years ago

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    4 years ago

    Love this location! The young man that seems to be here all the time is so friendly. Absolutely a favorite of ours.

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    4 years ago

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    4 years ago

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    4 years ago

    Busy tonight and the two workers were amazing! Happy and upbeat, working quickly and getting everyone helped!

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    7 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Baskin-Robbins

    Review Highlights - Baskin-Robbins

    Went in the other day and was helped by a guy named Gus, he was extremely helpful and pleasant!

    Mentioned in 5 reviews

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    Frostbites Crepes & Frozen Delights - Sorbet Cream (All Sizes Except Small)

    Frostbites Crepes & Frozen Delights

    (1.4k reviews)

    $

    We stopped in and got vanilla cream soft serve with peanut butter and strawberry sorbet, and wow…read more.. what an unexpectedly amazing combo. As soon as we walked in, we were greeted by Genesis, who was phenomenal. She immediately offered us samples and asked if we had tried the sorbet yet. When I mentioned peanut butter and strawberry, she said she was going to mix them--even though it sounds a little weird--because it tastes just like a peanut butter and jelly sandwich. She was absolutely right. It was incredible. (that one we got inside small) We also ordered a medium sorbet cream which was huge and came with a whole second layer of flavors. First layer: lemon, pineapple, sour apple, and mango. Second layer: sorbet cream with horchata, coconut, salted caramel, and coffee. The mix of fruity and creamy flavors was so good and honestly such a fun combo to try. We also grabbed a bananas foster crepe which i highly recommend . I do wish this was part of a select option rather than choose your own adventure but oh well! still good. Between the creative flavors and Genesis's awesome service, the whole experience was great. Definitely coming back!

    Frostbite Crepes & Frozen Delights is seriously the best. Every single gal working there is so…read morefriendly, warm, and genuinely excited about what they do. They really take their time with you--letting you sample flavors, dreaming up fun combinations, and making the whole dessert experience feel personal. The crepes are so good. We kept it simple with butter and powdered sugar, paired with ice cream and soft serve, and it was absolute perfection--proof you don't need anything fancy when the basics are done right. The location is great with easy parking, and even when the line is out the door, you know it's worth the wait. Can't wait to come back and try literally everything.

    Baskin-Robbins - icecream - Updated May 2026

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