Absolutely ridiculous customer service. The lone worker mentioned his boss' name was Curtis. Curtis needs to do a better job with training his employees. The worker told me, "To be honest, I haven't started the customer's order but it's really easy to make". He then proceeded to make the orders of 3 other groups instead of working on the pre-paid order. Well, hourly wage employee, that's nice it's easy to make but your wasting of people's time shows the mindset of this business. read more

We have been coming to this BR for a while now. It's always clean, and has all inventory available. The gentleman is always moving around cleaning, you can tell he takes pride in caring for the ice cream shop. We recommend this place to everyone. read more

Baskin Robbins - Family Ice Cream Night - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

I was craving and ice cream cake and this was the smallest one I could find. We eat it in 2 days well worth it. read more

Baskin Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Rude girls didn't come to the door . They closed more than 20 mins early and I drove 20 mins . If it says 10 stay open until 10 .

Came here at 9:15 and they close at 10 as stated online and on the door, doors were locked. The employees inside were laughing and one employee turned off the lights when we came to the doors and yelled that they were closed as soon as we walked away they turned the lights back on and continued to hurry and clean. I'm not writing this to complain but more so feedback for the company losing 40 minutes worth of sales. Will not be returning. Lost time and it was too late to go somewhere else. Very disappointed in this experience. read more

I beg you all to not support this establishment. Horrible prices compared to other locations. Location charges almost $2 for a couple pieces of candy. Manager ALWAYS lies. As an owner, she is a dishonest person and is known for being unprofessional, stingy, and racist. She holds unfair standards with employees compared to others. She fires her employees consistently and holds hours over their head. Do not send kids here to work! Workers are miserable and forced to appear happy and if not, they are threatened to loose their job. I've found a piece of mustache hair on my ice cream as well. Not sanitary! Managers under scoop when promotions occur, BEWARE! There are certain hour requirements as part time employees and they receive NOTHING close to that. NOT PAYED FOR TRAINING. Truly, the manager Joann makes customer experience and employee life a drain. read more

The "owner" Joann is a very unprofessional, has no leadership skills what so ever. She does not pay for job training which is required for the job and only schedules the younger kids to work a few hours (10Hrs) a week. It goes to explain why there are constantly new kids working there all the time. Who lets someone go over "text message", so unprofessional and reflects poor management and communication practice. read more

I ordered online a Banana Royale Sundae and when I open the bag there was a whole banana i thought I was going have it on my sundae cut in pieces 3/7/2025 7:15 read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Horrible establishment, the boss treats her workers horribly and her prices are way more expensive than at other locations. The lady also demands an Id for an order over $10?! Even though the order has already been paid for. She has a mean attitude and I definitely WONT be coming back!! read more

I'm not sure how we ended up on this side of town but we were and we saw a Baskin Robbins. We were attracted like bugs to a light lol. We generally try to keep it to local small businesses but there isn't very many BR around so we stopped in. There is flavors for everyone and cone options. The 2 girls working were friendly and allowed us a few minutes to decide what we were getting. The place was super clean and following covid precautions. Hubs and I shared a very berry strawberry and strawberry cheesecake in a waffle cone. The kids got the kids creations, one a mermaid and the other a monster. The waffle cone was fresh and crunchy. The ice cream was cold and perfect. The flavors were creamy with big chunks of strawberry and cheesecake. The kids really loved their ice cream and the little decorations in the cups were chocolate. Overall, good stop in you're in the area and need that quick ice cream fix! read more

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The facility was very clean and the staff was very friendly. I guess I just wasn't expecting to pay so much for a birthday cake.

The counter people are vary nice and helpful. The ice cream and Duncan donuts make a one stop shop.

The young women who work the counter here, who actually pack the ice cream, they are wonderful. The best. The franchisee, the owner? That's a whole other story. What's the strongest word I can use here to describe him? Jerk? Yup. Big jerk. Uh-huh. When you spend $11 for a quart of ice cream- and get treated poorly- it doesn't cause me to return. IN FACT, angry as I am, I've discovered THE BASKIN-ROBBINS @19th AVE, IS $2-3 CHEAPER!!!! THAN THIS ANGRY, MISERABLE BASKIN ROBBINS FRANCHISEE. This week I wandered in, something had been spilled on the floor, which the counter girls warned me not to step in. Again, that's nice. But when the owner got there, he thought I'd done it and he treated ME like a criminal. Never mind the counter girls literally told him, and I was standing there, That didn't do it he still blamed me, very, very terse, acted like a dictator. I DIDN'T DO IT MATTERED NOT AT ALL. Oh, yeah, it does matter. You were an offensive AND I'LL NEVER COME BACK. Did I mention the 19th Ave. Baskin Robbins is CHEAPER? MUCH CHEAPER BYE-BYE, Sir. What a jerk! read more

Baskin Robbins - the size of a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

This cake was ordered 12 days before I was supposed to pick it up. I requested a 12:30 pick up time for a party. When we got there, we were told the cake wouldn't be done until 2pm. Not ok. This was for a party, not because I had a craving for ice cream. Then, when we picked up the cake, the "NFL" wasn't even centered on the cake. It was obviously rushed and poorly done. I can't believe anyone would actually think this was ok. It's a print...not something that was decorated by hand. The size was grossly different than the picture online. IF the "NFL" sign had been centered, it would have been the entire cake. My family and I love Baskin Robbins but I will never get anything from there again. It is a shame that that have such little regard for the quality of their work or their customers. I would not recommend buying a cake from them. Ever. read more

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I just love ice cream. They have the best waffle cones too, and cotton candy ice cream lime wtffff bruh read more

This place was great, all the workers were super nice and respectful to me. The only issue I have is with the owner, she hires all these young kids and takes advantage of them. She doesn't care about them nor her customers, all she cares about is making the most money. This is the most overpriced baskin in the valley, it's ridiculous how much Joann( the owner) is charging people. Take this as a warning to never step foot in this baskin. read more

The employees didn't seem to know what to do. They couldn't make a banana split because they didn't have bananas. I then asked for a hot fudge sundae with 3 scoops the employee was only able to get 1 1/2 scoops, the milkshake was horrific. I was so disappointed, this was a new store, we haven't had a Baskin Robbins in this area in over 20 years. The upside, the employee didn't charge me for anything. I'll wait a few months before I try it again read more

$1.31 per scoop on the 31st of the month. We are fans of Basken-Robbins. They had our favorite flavors: Patriot Pop (new this year), jamocha, and daiquiri ice. We enjoyed our scoops and the customer service was lovely. Perhaps it is out of their control but the strip mall they are in have peeling paint and made the exterior really unattractive. read more

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Took my girls for ice cream. Was greeted and served right away. It was 9:15 & busy but the two employees handled it perfectly. Glass was gross and tables and chairs dirty but end of night so I'd expect nothing less read more

Went here on a Friday night. The wait was kind of long and the price for two cones was a bit on the high side. You cant really go wrong with ice cream after all you have 31 flavors to choose from. My little one was happy and that's all that mattered. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

The ice cream is amazing! As well as the people that work here. With Baskin-Robbins having around 32 different flavors and a new flavor every month, there's always something new to try. So far I would recommend getting chocolate cookie dough and I forgot the name of the other one but it has cherries in it. Both of these flavors are a must try! It gets pretty busy during the evenings but every time I come here the place is always clean. read more

Baskin Robbins - Chocolate chip cookie dough sandwich - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

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Starting off this review by saying I know it's rude to walk into a place right before it closes, but I have worked in food and know that it happens. I walked into this location to 2 teenagers talking it up with their friends at 9:59. One minute before they close. The door was unlocked and I was going to buy just a tub of ice cream to make their lives easier ,so they wouldn't have to dirty up anything they already cleaned. Come to find out that they already closed the register before they even closed the door and before 10pm which is their stated closing time. Came to this location many years ago on a hot summer day to find all of their ice cream melting. Give them a quick chance to sell a tub of ice cream to a customer, and they somehow mess that up too. Guess this location doesn't care about what people think about it judging from the other ratings on here. Won't be coming back. read more

I wouldn't say that my experience was subpar but it wasn't as awesome as other locations/ franchises in the Phoenix area. The Indian and 75th Baskin Robbins is in a run down neighborhood and it's outside is very rough. It's right by a family dollar and that can automatically mean bad news if it is in a bad part of town. Walking in we were greeted and once we walked up to the counter they asked us if we wanted to try anything or if we ready to order. I did not happen to catch their names but it was an older black man with a thin frame and a young white woman. I am a diabetic so sugar free is what I opt for naturally and I was kind of surprised by only having one sugar free variety (Pineapple Coconut) available. I said , "I just won't get anything , I'm fine." Then the girl offered me another flavor they had in the back called turtle-something ? And it was very delicious and considerate of her to take care of me. I believe the off putting part of the experience was when I went to pay. I was not told about a 50 cent charge to my debit card until I brought it up. I had just slid my card and accepted to pay and then I said , " hold on can I cancel ? I didn't see the charge." He said , " no it's too late." I walked out feel angry. A "convenience fee" are you kidding me ? I'm doing a convenience to you by shopping there. I went back in and the man had the audacity to offer me something else to eat and I said ," no just taking a picture so I remember next time." Yeah , remember not to come back. I'm glad we have other options in the state I moved to. It's gonna take a while or a huge craving for me to get over this greediness. I can't understand how it can so expensive for a business to have a credit/debit machine but essentially every other business manages without passing on the cost to the customer. I included the receipt to show you that I supposedly received a small soft serve when in reality the only thing it could be is the fee. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

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What's the beat kind of topping you can get on your ice. Team? How about some roaches. Yup, this place may have an A rating but just left this place and there was roaches crawling around the ice cream display/serving area. Just gross. And not a sewer roach, the small roaches that are common when things are dirty and unkept. Yeah just sad. read more

Excellent customer service. Very clean, everyone had a smile. Thanks for the ice cream.

I went there to take my daughters for ice cream & the service I got was terrible. As soon as we walked in a girl has this nasty look on her face & we ordered wit another guy he was rude gave us all the wrong icecream when the store was empty. Wont be going here today. If u hate tour job why work there..... read more

Well my ice cream was very freezer burned and horrible I can't eat it, it's that bad. When i called after bringing it home and trying the young lady said there was nothing she could do. I won't be back to your establishment. I am a paying customer and I bet if they would of tried the ice cream from the health department you would not of got an A read more

Walked in. Looked at the ice cream case. The case windows looked dirty. Not much ice cream in case most of the containers on the bottom and not open. The girl was in the back and didn't know that I was there. I could have called out to her but after what I saw I decided to leave. read more

Why do they charge so much to use credit cards? I don't usually carry cash and its annoying having to have to pay so much because of plastic. I love Baskin and Robbins. Its nostalgic for me actually and this one is near my home but come on, I have to go to the ATM because some times they don't even accept credit cards. read more

Don't go back to Baskin and Robbins! Money talks to businesses like this, take your money to a better place who will treat you right and give you what you pay for. 75 ave & indian school rd phoenix az .... horrible experience & customer service... I don't recommend this location read more

The gentleman working there was very polite and helpful! Establishment was very clean.

Well if it were all about the ice cream I would be giving this 5 Stars because I'm in love with Baseball Nut Crunch. Unfortunately I will have to get mine elsewhere because the customer service here is horrible! Muriel had her arms crossed with her judgy face, looking as if we were bothering her at work. She followed my mom as if she were gonna steal something (from behind the huge tall glass). But ohhhh when a male walked in she jumped to attention, made him a huge shake, and he must have been the winner of the day because he even got it free. Then he pulled a chair right up to the counter and sat with her for a few moments. Boy did he get good customer service. However, customer service for us stunk! read more

Wow! I went to Baskin Robbins today and had such a great experience with Curtis! It is not every day you receive such great service. Curtis had such a fun personalty. He made my day brighter from the moment I walked through the door. The ice cream was delicious and he made the waffle cone fresh for me. What a fun experience. Thank you!! read more

Please hire more help in the evenings and keep black walnut in stock! That's all. Thank you.

The lady that works there, Joann, she's so nice! Great customer service. My kids and myself were very happy with everything. The place is clean, the people are nice and the ice cream was yummy! This was our first visit to this establishment and it will definitely not be our last. Thank you, Joann! read more

I went in yesterday and had a very good service and attended super great! Mariel was so sweet, kind, and was just truly helpful so I'm happy that you guys have a worker so helpful and getting their job done everything was just great !! read more

I apologize about the review I had given earlier I was a bit too irrational (as I always am) now that I remember I did see the male pay, I was just having a bad day and I was angry, however the service was great, 5 star, i would go again! read more

WORST place to get ice cream! The old man is rude and gives you a tiny scoop of ice cream. The girls do give a big scoop when he's not there but it's disgusting that they serve and then eat some ice cream. That is disgusting and unsanitary! Plus, I saw cockroaches in the store! Told one of the employees and said she was going to take a look and never went to look! I went closer to the register to ask for a spoon and I saw the sink water was all black, as if it was dirty and I saw them washing the blenders with that same water!! Obviously cleaning is not a priority for them and management is horrible! I can only imagine what other things go on behind closed doors. SAVE YOUR MONEY & Go to thrifty they give you much more ice cream at a cheaper price and most places are clean! Will be calling corporate soon. read more