Customer service is always great! The staff never fails to load up the serving, thank you!!!

I've been here many times on late nights being the annoying customer that orders close to close and yet they have always been so nice and load me up! Went to the one closest to me recently and was not that same experience at all. Picture of the difference read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

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The perfect stop when craving a sweet treat? Look no further than Cold Stone Creamery! I got the Mint Mint Chocolate Chocolate Chip and it was sooooooo yummy & the perfect answer to my sweet craving! Good service & quiet ambiance are what you will find here. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

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DELICIOUS ice cream! Staff very friendly. Prices a but high, but quality very good. My only negative observation is that there are no inside tables. There are plenty of outside tables, but in Phoenix during the month of August, this isn't an option to sit outside. read more

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Stopped by for a quick dessert. I love how you choose your ice cream then they smash it up with your choice of candy or some kind of topping. Good size portion and it hits the spot. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

So i popped in last night after dinner because I was craving a milkshake and hadn't had one in years. The young man working was very friendly and helpful. I was going to just not post a review, but after the ridiculous cost there's no reason I wasn't. I got a large strawberry cheesecake milkshake. Was it good? It was ok, not great. What was unacceptable was the idiotic price for the milkshake. 10 bucks PLUS after tip for what most places would consider a "small". I asked the kid "You're joking, right"? It wasn't his fault so I quickly let it go and said "Thank you" and walked out with my ridiculously tiny, over priced frozen heifer made treat. This wasn't inflation, this was stupid pricing. No wonder why I was the only idiot in their the entire time. I'd love for some "manager" to try spinning this...they can't. Its wrong and they know it. NOTHING on their menu was priced reasonably. No reason to ever return. Would have given a single star but the young employee was very nice. read more

Ice cream was delicious as always but the customer service wasn't great. We got a kids size and I used my $5 reward but they charged us for a small and said because they rang up my $5 reward they couldn't redo it and respect my reward... why do I have to pay more money for their mistake? We ate ice cream outside since the weather is nice and there's lots of outdoor seating. read more

Love a good ice cream. you can never go wrong with cold stone so many flavors to choose from.

Delicious! Clean restaurant and restrooms. Nice and close to the movie theater. Mm good. read more

Cold Stone Creamery - Lemon and raspberry sorbet with strawberries. YUM! - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

Ice cream was what you would expect from them, delicious. However, service wasn't that great, multiple people behind the counter not helping customers. One person was putting spoons and serving utensils away 2 hours before closing time with 25 people in line, with her air pods in. One of four orders was put in the wrong serving container. Location was good however, lighting was dim and temperature in the facility was hot based on our four people's opinion. read more

Worker was insanely impatient and refused to make tiktoks viral ice cream taco when we clearly saw all the ingredients on the counter SMH‍. My gf HATES cotton candy INSANELY but worker INSISTED we took that. All in all terrible experience if ur looking for a place fir ice cream do NOT go here. on top of that the door is broken and hit me on way out and broke my watfle bowl!!!!!!!!!anywho have a fantastic day read more

Got some ice cream. By the time I paid my ice cream was melting already. It needs to be cooler. My favorite is the cheesecake and chocolate. You can either mix it or choose side by side. You can add any topping to it. read more

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Location never fails me. The lights are basically off so they look closed which seems to be a preventive measure. Staff seemed bothered upon us walking in and asking if they were open because it was so dark inside. During the ordering process my toddler was very excited about the colors of the ice cream and as my wife is talking to the employee (her) about flavors and tasting her annoyance with us grew. Basically and unfortunately she was rude. The lights that are off look damaged and another has water stain damage. The area in which the employees are chilling was messy and not sanitary looking. Overall good luck if you take the risk...hopefully your experience is better than ours read more

Cold Stone Creamery - The "open" cold stone - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

The place looks dead and closed. Had to pull door open to make sure. The 3 young ladies had a look on their faces..... not even a hello or welcome in... one employee had her ear pods that right there is poor customer service. I ordered a oreo overload no oreo but chocolate chip, Gasca few Oreo crumbles but I was told I would be charged extra if I wanted more. The ice cream melts extremely fast. I WILL NOT EVER WALK INTO A COLD STONE AGAIN. I paid $20.00 for bad customer service and ice cream. read more

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I had a sweet blonde girl taking my order --LIKED HER!!! I was my happy self and said ooh I'm going to record you making my ice cream but not get your face in it out of respect. Sorry don't know names but the mixed girl with EarPods in gave the dirtiest look at me and shook her head and said OUT LOUD you're plastered. I didn't say a word back. She was inconsiderate, rude and could tell she was crabby not just with me. Don't take your issues and attitude out on customers. Not about negative vibes like that and won't come back! And if I was plastered I'd be falling all over and not even be in Cold Stone! Not coming back because of her negative energy--people like that need to grow up! read more

Cold Stone Creamery - The girl who was rude. LOL - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

Always love Cold Stone. We just love being able to customize our ice cream. On this trip it was sweet cream with pecans, caramel and Heath bar. Yum. The only reason for losing a star was that their freezer was obviously not working, the ice cream was pretty soupy. I still ate it all - it was just a little messy. read more

Ice cream is always good. The attitude and demeanor was atrocious. As soon as we walked in you could feel sorry attitude one young man working had. Gave one of my kids half of a melted scoop. Said no words. Hope someone turns his day around or he finds work somewhere else read more

Stopped by to get the daughter a ice cream she was excited they had cotton candy ice cream so she was happy. They didn't really have anything I wanted but as long as the kids like it read more

Cold Stone Creamery - Cotton candy - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

I haven't been to a Cold Stone in something like 8 years, but it hasn't skipped a beat. Cold Stone is still the same old over-the-top sweet tooth problem solver it's always been, and this location is no different. The staff were very pleasant despite the seemingly-endless lines of a post-Monday Night Football crowd. They were efficient and we were out of there in no time, drowning our sorrows (as traveling Ravens fans) in some delicious ice cream. Haha. I highly recommend it for such moments...and/or if you're ever just in the mood for a caloric overindulgence! Enjoy! read more

Cold Stone Creamery - Peanut butter cup perfection with French vanilla instead of chocolate! - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

Saturday night I went with my family. It was very busy but Magguie really took the time to make my everybody's the way I asked. Thanks for the great service read more

Everybody in this establishment had a sad ass attitude....I ordered a love it size, which comes to something like $8.26, and they handed that shit to me completely leveled off at the top....I've been to cold stone for years and it's always above the rim of the cup. Wtf is this shit, especially for $8. Kiss my ass. And this shit is melted as hell. read more

Cold Stone Creamery - a cold stone creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

I have been several times and continue to go to this location and all but once it's been great. The one time I did have an issue (more than a year ago) the owner (not just a manager), contacted me directly and MORE THAN MADE UP for the issue. I can't say enough but the customer service on a week to week basis but then the way the owner took responsibility and went way above and beyond was more than impressive. This is why this is the only Cold Stone I will go to when possible. Thank you Bill. read more

For some reason, seeing the Coyotes play inspired having ice cream afterwards. I don't know, maybe it had something to do with being in the cold? In the cold in Arizona at that??? You have to time it right when you come here otherwise you end up in a long line, like right after the game ends. So I had to lick my chops for a about 10 minutes, reading the description of the Signature Apple Pie a la Coldstone while in line. There happened to be a lot of good tippers that night cuz the girls there were singing their hearts out every time the coinage hit the tip jar. It was nice to see happy people working there. One of the girls even insisted on making mine and I watched her forearms flex and work like a very eager 5 year old. I'm not the biggest Cold Stone enthusiast, but I can't say I've ever been disappointed at one. I have to say it's pretty bitchin'. read more

Cold Stone Creamery, good customer service! I have enjoyed Cold Stone for many years. What strikes me is that their product is consistently good and so is their customer service. My family love the cake batter ice cream and the cookie dough mix-in in cups. I enjoy the Jamocha ice-cream with sugar cone. Good job, Cold Stone! Bad job for my waist-line. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

In the rain or in the snow, it's never too cold for ice cream. I been to this location a few times and they are always fast, clean, and efficient. It's right at the heart of Westgate, one of my most favourite places to go. The staff is always smart, kind, and helpful. Their strawberry blonde is super delicious, and the price isn't so bad for ice cream. The quality is excellent, didn't even have to use the loo to do an explosive two after each and every time I been here. Technology these days...! Super high quality stuff here. Overall a great place, will definitely be back, I think I'm going to go stop by right now. read more

Stellar customer service with staggering combination possibilities. Date: Friday March 30, 2012 Server: Katie Their jaws dropped... all these toppings!!! Wheeeeeeeeeeee!!! My boys were so excited! This was the first time I had been here, and I could not believe the choices. The people behind the counter were happy to help. Even when I asked a math question on toppings amounts vs. signature flavor prices, the girl behind the counter gave me the correct response, I was impressed... I bet she can even count back change, seriously. For $10.45 I bought my kids an experience where they were in charge of their own creation and were able to boast that each other's flavor was better than the others... We will be back. Thank you Katie... and that other guy. :) read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

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Ice cream is one of my favorite desserts. I like the mixture of different candy and fruit you can add. The service is good, staff is helpful. Cleanliness is something not so good. I've been in and tables are dirty garbage on the floor. But for the most part I like getting ice cream then walking around. read more

Great location and service. The birthday cake with brownie is awesome. Staff is very quick. Store is clean and has a dining area. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

Went to this location today and got a small raspberry sorbet. I was charged 11.26, and when I asked about it the girl who served me gave me a dirty look. She had her coworker come and say sorry, they then proceeded to short change me...lovely people. read more

Apparently their freezer was broken so we ended up getting some soupy cream! It was horrible, we had already paid and our kids really wanted ice cream so we just took it and left. The line was very long and we told them it was soupy and they didn't seem to care. Instead of making a big deal we just left because there was a lot of people in the line. read more

With Arizona no longer enforcing the mask law it is expected that a business should state they require masks on the outside of the building however there was no sign at this location stating they required masks to enter. After standing in line I was told it was required I wouldn't have been upset by this if they had proper communication about this on the outside of their building kind of confusing when the state has removed the mandate. read more

Sign up for their emails so you can get free ice cream on your birthday and throughout the year. I love getting their creations and sharing them because they are always huge! So much fun to watch them mix it in front of you too! read more

When I think of ice cream where else can you go??? Cold Stone is the only place that has ridiculous combinations, a billion calorie shakes, too many flavors to pick from, and once you are in there you can kiss your behind goodbye.... Seriously I workout to go here later in the week. Worth an hour on a treadmill to eat one ice cream treat from here. read more

Cold Stone in Phoenix in the summer? Great! This location? BUSY and slow but it is the summer. On our last trip we ordered a malt and were given a normal ice cream. When we asked for the malt, the server said they don't have malts. We asked for a shake and it was prepared. It seems to me that you should not make assumptions and when you do... the obvious guess is that we wanted a shake. Either way, it was tasty (if a touch expensive. Local yogurt places are about 1/2 - 2/3 the price of Coldstone's prices nowadays) but due to the location and time of year it took 30-45 minutes to get through. If you have a craving and don't feel like sitting in line, this may not be the best location. read more

While visiting this West-gate community here in Glendale, we felt it necessary to stop in for some Ice cream. My dad treated, which with there prices, what a treat! Very good ice cream, kids loved it, duh. The whole area was really nice, Amc, the Coyote's Arena, Cardinal Stadium, and I loved all the Restaurants! Good times. read more

Well all that needs to be said is Arizona's Summer! There are so many different flavors and they are all refreshingly wonderful.

The service was bad. very slow. they need more people. It appears to be in a good location. read more

I've never seen more unhappy employees. Everyone on staff last night scowled when we walked in the door. We asked if they were closed and they said no, but continued to treat us like we kicked their dog. read more

I don't feel.like Coldstone needs a review BUT the two ladies working here Sunday morning were incredibly nice and helpful. They definitely deserve the recognition. read more

This is probably a waste of time because a manager that cares about customers would NEVER have employees that acted like that, however this was some of the worst service I have ever had just trying to get a simple ice cream. Waited about 20 minutes in line, a family in front of us even left because the employees were moving in SLOW. MOTION. There were 6 employees, so you would think a well oiled system would make the line move quickly but oh my god these people were a mess. Half the employees kept going in the back to talk (they would go back there and come back with nothing in their hands) and the ones that were actually scooping the ice cream honestly looked like they were high because of how slow they were moving. Then, I FINALLY get to the payment portion, and I express to them in a friendly manner how slow the service has been and the guy is just not saying anything and aimlessly staring at me. I'm telling you I've been high before. And to top it alllllll off, a girl employee that was next to the gentleman I was attempting to speak to, STARTED. LAUGHING. I'm not even kidding or exaggerating, she literally started laughing. So yea I recommend a manager be on scene next time it is a busy Saturday night because that was absolutely 100% pathetic. read more