So irritated and frustrated, we as customers should get the service we deserve especially with the way prices have gone up. I purchased a roll cake for my sister's birthday. I was so upset with the lack of work that was put into this cake. BR is not cheap. Literally paid 50 bucks for a cake that had about only half of ice cream in it read more

Baskin-Robbins - Its supposed to be an ice cream roll cake minus half of the ice cream - Ice Cream & Frozen Yogurt Near Me - Modesto, California

Stopped in to treat myself after knee surgery and was disappointed. The sundae was extremely small (more like a child's size) with barely any hot fudge, yet it was $6. Service was the bigger issue. The employees seemed more focused on their conversation than helping customers. When my husband was ready to order, he was told the other employee could help him. Why didn't the employee ask to help my husband herself? It felt like he was being reprimanded. After we paid and said "thank you," we were ignored until I repeated it louder. We were the only customers, yet it felt like we were interrupting them. Unfortunately, this hasn't been a one-time experience--customer service here consistently falls short. read more

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I haven't gone to Basking Robbins in years, but tonight I ordered a "Cappy" after shopping next door which is vanilla ice cream, fudge and caramel. After eating the whipped cream top which had very little caramel in it, within 3 minutes the shake SEPARATED and was bland as it was mostly ICE!! Each sip contained not ice cream, but mostly bits of ice. This "shake" was mostly water! I grabbed a spoon to check is their was ice cream or fudge at the bottom...Nope!Nothing. It wasn't an ice cream shake, it was watered down, artificial cup of sludge that I threw it away while it was still almost half full. How disappointing. I had a Jack In the Box shake over the summer which was a far, FAR and away superior shake for the same price. Actually, I shouldn't compare the two as what I had tonight wasn't a shake. Never again will I buy from Baskin Robbins! read more

Baskin-Robbins - You can see the amount of ice chips in this pic. Not bubbles, ice. It tasted like someone poured creamer in my shaved ice. - Ice Cream & Frozen Yogurt Near Me - Modesto, California

Absolutely amazing experience at this Baskin-Robbins location! I placed a cake order and was really impressed by how helpful and friendly the staff was. There were two employees working a young man and a young woman both of whom went out of their way to make sure everything was just right. They helped me customize the cake exactly how I wanted it, offering great suggestions and making the process super easy. After placing the order, I decided to get three smoothies and they were delicious! They came out really fast and were made with real fruit, which made such a difference in taste and quality. Everything was fresh, flavorful, and refreshing. I'll definitely be coming back. Highly recommend this location for both the service and the treats! read more

Baskin-Robbins - delicious! - Ice Cream & Frozen Yogurt Near Me - Modesto, California

Horrible service! Waited in line for nearly 20minutes while one employee served a large group and another prepped door dash. Worst part was that after waiting in line with my daughter, a random woman entered the business and was not only acknowledged by the staff (which we had not been), but then she attempted to serve the woman before those of us who had waited. The woman knew it was not her turn and instructed the staff member to assist us in order. The staff member reluctantly did so and then tried to again serve her before assisting the person who waited in line behind me and was in line long before the woman who had just entered. Didn't catch the staff member's name, but she worked 8/17/25 at 7:30pm, and was the only staff member to wear glasses. read more

Guy was putting the tubs away early at 940. I only wanted ONE scoop of my favorite cookies and cream. I hadn't had some in very long. I thought baskin Robbin's would begin cleaning AFTER closing(10 PM). This forced me to go to Wendy's some the street and get a half ass frosty and the cashier trying to rob me of 5 bucks of my change.. thanks a lot BR. I'm never coming back read more

The young ladies working tonight were friendly. However I went in at 9:40, they were closing down 20 mins before 10. I would assume they started their closing tasks at 9:30 because they removed all the ice cream! There was only 6 flavors left to choose from!! Very upsetting. You might as well change your hours. read more

This could have been a better experience... There was two girls working very slowly and we must have showed up at a busy moment. The ice creams were spread out throughout the store so it was very inconvenient chasing my little one going in and out of all the customers. At the end of the day the Ice cream was great! read more

Baskin-Robbins - Brought baby for ice cream! - Ice Cream & Frozen Yogurt Near Me - Modesto, California

I went yesterday with my granddaughter. We received the upmost service. It was very helpful and nice.!!!

8/23/25 Walked in around 9pm two young girls there talking and didnt even greet us. The floor was super disgusting and it smelt bad. Walked out and looked at us if we were in the wrong. Would not recommend this place at all. Super dirty and no customer service skills. read more

This Baskin Robbin's smells sooooo bad like cleaning solution. Oddly enough, it is SO sticky/dirty inside. The tables are CONSTANTLY filthy and left with trash on them. Young employees (which I can appreciate!) with really bad customer service. Earlier this year, I purchased a birthday ice cream cake and it tasted like the cleaning solution that you smell in there. Health department needs to inspect asap. Gross! read more

We actually stopped by and grabbed a couple pints of ice creme after a family funeral. May be weird to some yes but the way we honor our cousin who we would always grab ice creme with. This place is pretty big in size and they of course have the large selection of ice creme to choose from. The Line process is a bit weird if I do say so myself tho but it could be a under staffing issue that can easily be fixed if they hired more people. ( but I am aware that most people don't wanna work these days.) The workers were friendly even if it did take a min to get our ice creme but its okay since it was good. We've been coming to all different locations of Baskin robins for years so it had always been a family favorite of ours. read more

Baskin-Robbins - a menu and a television - Ice Cream & Frozen Yogurt Near Me - Modesto, California

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DO NOT!!!! Buy your cake here because it comes with hair and apparently it depends if the hair is baked into the bread or the ice cream whether the owner gives a crap. I explained I live in Oakdale and work in Modesto and I could not bring the cake back and let it melt in my car and she didn't care. It's not worth $50 to fight over this but I do want people to know I would go somewhere else maybe cold stone to get your cake next time. I can see why they didn't have any customers when I was there. read more

Baskin-Robbins - Hair in my cake - Ice Cream & Frozen Yogurt Near Me - Modesto, California

Went in for a gift card (I was told they only accept cash) there was only 1 person behind the counter, which is fine, my problem was the lack of, followed by terrible customer service. Employee Melissa did not once greet me or the other customers waiting. She did not apologize or acknowledge the long wait. Then after ringing me up she crumbled up my receipt that I asked for and then handed it back to me in a crumbled ball. This employee was very rude and VERY unprofessional. And she was wearing open toed shoes at a food and beverage establishment. read more

Baskin-Robbins - Open goes shoes and a food and beverage establishment. Baskin Robbin's - Ice Cream & Frozen Yogurt Near Me - Modesto, California

I don't know how the manager allowed the food preparer to have long fake nails while cutting my banana for my banana royale and they're not dressed appropriately as a food server I hope to see improvement or I'll have to report your establishment at California Department of public Health Servicess 1-800-495-3232 read more

Baskin-Robbins - Baskin Robbins Banana Royale 5/7/24 6:30pm - Ice Cream & Frozen Yogurt Near Me - Modesto, California

Arrived 9:40pm and was rushed by this heavy set African American girl with glasses. Very rude didn't say hi or anything and she already put all the ice cream away. She was very rude! read more

Stopped in for ice cream tonight 2/5/24 Have to say always great service place is clean and they have love potion back my fave. Girl who served me was so sweet and polite. Her names Kaylee has shorter black hair. Keep up the great work read more

3 stars is for the ice cream I feel like the employees should at least wipe down the tables after the customer leaves this is freaking nasty looks like pubes on the table smh read more

Baskin-Robbins - a woman sitting at a table - Ice Cream & Frozen Yogurt Near Me - Modesto, California

During these times it is telling that no one wants to work. There's 2 people behind the counter with at the time only 3 customers. The wait time was around 15-20 minutes to get 2 ice creams and 2 shakes. The biggest issue I had was the attitude from one of the employees who gave me something I didn't order. I wasn't mad at the fact that it was wrong I was mad by the mannerism she gave when she rolled her eyes and was either mad at me or herself, but either way I wasn't to pleased. Please hire people who want to work. read more

People who enjoy having very long nails might want to consider wearing gloves when serving ice cream to customers. It's off-putting, and it's the reason why I no longer go to Baskin-Robbins. read more

Today's trip was the second, and final disappointing visit. I'll be going elsewhere for my fams shakes. Rude, non existent customer service Messed up orders Didn't follow clear and double stated request Explained; Had the same employee assist us this time and the last, and Bailey, you were terrible. I get it, youre a kid and probably hate your job but that is no excuse for the complete lack of customer service. BOTH last time and this time, my daughter wanted the unicorn creature creation, you brought the wrong cup(monster) and when asked to produce the unicorn cup you asked what was the difference... to a 7 year old whos been waiting all day for her unicorn cup sherbert, it matters. My son and I get milkshakes, both times were super milked down and liquid rather than rich milkshake, even asking to reproduce the order it came back bad. This time I asked for a chocolate peanut butter with banana, stated twice, what I got was chocolate milk with some kind of nut blended into it. You either used a dirty container to blend my shake or outright made it wrong. 1 star for getting the wife's order right. I go put and spend $25 once or twice a month on baskin robins to help the local economy, ill just make my own shakes at home over coming back here. read more

So I got a polar pizza here with cookie dough and it was BOMB! I was helped by a girl think her name was Issa and she was very friendly. The place was clean and things seemed very organized. I can't think of any place that sells polar pizzas. I will definitely be back again read more

I'm not as crazy about ice cream as everybody else seems to be. It's a nice treat if it's warm outside, but otherwise I can really take it or leave it. The "leave it" part is really easy to do in SF. It's cold in that town. But, summertime in the valley? The 100 degree weather makes it synonymous w ice cream. So naturally, I too, succumbed. Pink bubblegum. That really took me back. That was a favorite of mine when I was a kid. I remembered my mom used to order pink champagne. I didn't see it, though. Do they still make that? I should have asked. I've tried a couple of pints. One world class chocolate, one nutty coconut. Well, I have to say, they're great flavors. The nutty coconut is downright dreamy if coconut is your thing. And it's chockfull of nuts. A home run. The world class chocolate is smooth, creamy, & would cure anyone of their chocolate craving. But, w a name like world class chocolate, I expected some of the best chocolate ice cream I've ever had. In my life. It's definitely good, but I'll stick w traditional chocolate, or rocky road, next time. This store is much bigger than the other locations. It's also super clean. Props. The only negative is that I found out that BR still uses trans fats. For shame. So, as an occasional treat, it's fine. Otherwise, I'm going to go w a healthier alternative. Like one of the many all natural, organic ice creams at the grocery store. 3 stars. read more

Baskin-Robbins - Ice cream pizza! - Ice Cream & Frozen Yogurt Near Me - Modesto, California

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The service was amazing staff was eager to help me pick a cake for my daughters birthday and even wrote on it was much appreciated because it'd was so last minute! So friendly I left with the cake I needed and a smile on my face! read more

Issa is such a nice person always greets us when we walk in. Knows my order! I would highly recommend this location.

OWNER IS A CROOK AT THIS LOCATION they charge $8.99 for a pint other locations like rocklin $10.99 for 2. I was going to buy 2 pints until it came out to $18. Left and went to rocklin closer to home $10.99 that's a crazy difference in price .Stanford ranch roseville is a greedy overpriced store read more

Extremely disappointing. Rude, disrespectful, and shocking behavior and service. We will not be returning; especially since the order was such a let down. read more

If 0 stars was an option I would do it . I ordered i cake for my birthday and put for it to say "twenty-fine" but instead they put "25" and nothing else! Nothing like having your cake ruined :) and then when I called to tell them about the mistake, she told me they must've read it wrong, but there were no cake cake decorators in anymore so if I brought it in it wouldn't look as nice when she fixed it and she would call and ask her manager to approve a refund. Then I don't get a single callback for the rest of the day and just have to deal with my messed up cake up my birthday and then they finally called me back the next day and said the manager didn't approve the refund and I can still bring it in to get fixed if I want to even though the birthday was yesterday and I told them that numerous times on the phone so now I have to pay full price for a cake they jacked up because they can't pay attention and read? Love that. read more

I just received my order from here through DoorDash. I ordered a banana split & 2 banana royals. First the bag was not sealed when we got it. Second the ice cream looked like SOUP. Everything was melted. Third most of the ice cream from the banana split was all in the bag We just threw the order away cause it should've been sealed & they need better containers for banana splits read more

My daughter and her BF went here with his friend and purchased Oreo shakes, and Kevin took a sip of his shake, and it tasted like it had spoiled products in it. So, being teenagers, they were contemplating if they should say something. They spelled the shake on the table, trying to decide who's going to say something. So my daughter went to the counter, spoke to the worker, and she said they don't remake or refund products. So my daughter said ok. I picked them up and told me the story, so I went in there, and the clerk was very rude and said we don't give refunds or remake products. She said they sat there for a while before they said something. We'll there kids! I asked her to call her manager. We'll the manager even ruder!! She said no, we don't remake or refund. They need to taste it right away. Once it leaves the counter, there's nothing we can do. I told her to wait a minute to listen to what you just said. Are we supposed to drink it over the counter before we take it off the counter.. that doesn't make sense . I asked to see the date on the product. The date was from the manufacturer, not from then. They day it was opened . This is called food safety. As consumers, we need to make sure the products we're consuming are being kept in food safety guidelines. I told the manager we're arguing over $8. They don't value their customers. read more

Went here for a banana Royale and got royally screwed over with rotten bananas. Why would they put this in a customers ice cream like it's ok. 9:15pm Tuesday night 9/10/19 read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Modesto, California

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Ice Cream! I love ice cream as mentioned in previous reviews. So creamy and smooth. Baskin Robbins is one of the first ice cream parlors I ever went to as a wee little tot. I remember being a member of their birthday club and getting a coupon for a free ice cream cone during the month of my birthday. Free ice cream rules! I also remember always wanting one of their ice cream cakes. Unfortunately, the nearest BR was about two hours away. So unless I wanted some birthday ice cream soup instead of cake, no ice cream cake for moi. Sigh... Today I'm over the ice cream cake thing. Tried it once and was not impressed. The cake is too dry from being frozen I guess. Now I love getting the 2 quarts for $8.00 when they have their special sale. I love the mint chip (thin slices of chocolate rather than big chunks are my preference) and the strawberry (classic old school flavor and pretty pink color, a winning combo). Once in a blue moon I will break down and have a hot fudge sundae or banana split. Of course I hate myself afterwards, but it is so delish I can't be too mad at my loss of willpower. There is something about ice cream that takes you back to your childhood. Times were simpler and it was fun just to be a child enjoying that special birthday ice cream cone with your family. : ) read more

Me and my dad always come to this specific location because the employees are always so nice the store is clean and they have the most creative cakes. read more

Wanted ice cream this evening so the housemate and I went to B-R. There is a group of 3 teens in the store and 2 employees behind the counter. We were immediately greeted with "you will have to wait outside until after we are done serving this group." It's 93 degrees outside mind you and the sign in the door says keep 6 ft apart. Which we would have done very respectfully had we not been told to wait outside! Wouldn't be so flipping ticked about this had there been more people in the store but 3 customers all huddled together??? Now I want to point out that I am very confused because we just left the restaurant and every employee was wearing a mask, to walk into your shop and NO ONE, NOT A ONE OF THE EMPLOYEES HAS ON A MASK! I work retail and I am told that it is a mandated rule that we wear face masks, so why is it that the employees at this shop aren't? I would like to point out that I have been to this location in the last 30 days and we were in the shop and others were allowed to come in and stand at the x spots on the floor and wait to be served! So why was today any different? I won't be returning to this shop! read more

Love this BR. Store always kept clean, girls who work there are super friendly. I always order ice cream cakes for my daughters birthday parties. Comes out exactly how I wanted and tastes delicious. Went today to get my babies are ice cream cone and got myself a cappuccino Blast . We all enjoyed. read more

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I love baskin robins and i love this place but the closing cashier had a bad attitude. And as i was leaving 2 more people were coming in and i heard her say, " dont come in dont come in!" I understand they wanna get things cleaned and done but dont take it out on customers read more

From the 15 years I've been coming to this location they've always been very very clean always a great selection on cakes very well-stocked a great customer service always friendly faces today the guy was pretty cool let me try about 10 flavors wasn't rude about it at all very helpful get the app get the discount be happy smile lol read more

I bought a cake for my sons birthday and had asked them to write happy birthday with his name on it. It looked like my son was the one who wrote on the cake. I used to work at Baskin Robbins and was a cake decorator. The quality has gone way down hill. Please do better training with your cake decorators. I am not at all happy with how it turned out. I'm actually embarrassed. read more

I've been coming to this Baskin-Robbins for years and they always have the nicest staff! Great customer service!!! I love getting the mocha blast! read more

Baskin-Robbins - Yummy mocha blast!!! - Ice Cream & Frozen Yogurt Near Me - Modesto, California

This is the best Baskin Robbins in Modesto! Greeted immediately by employee David who provided excellent customer service! We make sure to always stop by this location if we're around as they always have great customer service, and a very clean store. If you're stopping for ice cream and looking for excellent service this is the place to go! read more