Basin Robbins in Katy is a classic spot for some delicious ice cream. This time my boyfriend & I tried the Pralines 'n Cream flavor, which is "sweet praline-coated pecan pieces and rich caramel in creamy vanilla flavored ice cream." It was sweet, nutty, and so tasty! We ordered it in this cool cone cup hybrid. In the future I will probably get the plain chocolate version of this cone since the nuts mostly just fell onto the table as we broke off pieces to eat. My favorite flavor at Baskin Robbins (& one of my all time favorites overall) is Gold Medal Ribbon. It is a must try! Gold Medal Ribbon is creamy vanilla and chocolate ice cream with a caramel ribbon. It sounds simple, but the rich taste and silky texture are amazing! My family usually buys this one in a larger container while at Baskin Robins or at the grocery store if we see it there. I highly recommend coming by for some of the Gold Medal Ribbon ice cream if you haven't already! read more

Baskin-Robbins - Pralines 'n Cream - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

I'm very upset with the cake I just picked up for my daughter's birthday. The black is bleeding into the white icing and the cake is showing through the icing. Not pleased at all, especially for a $30 cake that feeds 6-8 people. When I pointed this out to the manager, she just said that this icing is difficult to do...and to make sure I keep it in the freezer....no customer service at all to address my concern. Highly disappointing. read more

Baskin-Robbins - Online photo - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

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Update to my earlier review... their still giving some tiny scoops here. Do yourself a favor and find another place that knows what a scoop is supposed to look like read more

I informed the lady working behind the counter that my ice cream was wrong. She informed me I was wrong. I threw my wrong flavored ice cream and drink away and walked out not happy. All she had to do was ask me if I wanted another scoop of something else. read more

I grew up on Baskin Robbins all of their ice cream is consistent and the flavors are amazing you can't go wrong with whatever you're 31 amazing flavors favorites will be I'm giving this three stars because the price of ice cream is super expensive here and the scoops they give you are super tiny on average for a 2 to 3 scoop ice cream sundae is almost $10 that's insane read more

the fat girl and the goth working on aug 25 at around 2 pm gave me a bad look very bad service the ice cream was mid read more

Some of the best I've cream around in my opinion. The peanut butter chocolate is my fav and I can't come here and not get it. Two scoops in a large waffle cone with chocolate sprinkles please!! So so yummy!!! I've been to this location many many times and I'll say the only reason for 4 stars instead of 5 is the hit or miss service. Sometimes they are so friendly and other times it feels like they hate their lives and take it out on me for coming to buy ice cream. It all depends on who is working when you come in. read more

Not worth the price if can't sit inside. Seems some tables could be made available albeit understandably small. read more

Baskin-Robbins - seating area - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

I have to give a special shoutout to Joseph. My sister has one cheat day a week and she's obsessed with a particular milkshake. They were out of vanilla, but Joseph made it happen and he was so nice and lovely (just for context, it was 20 minutes until closing time). So if the manager is reading this, the store gets five stars, but Joseph gets TEN. read more

I had gone to lunch with my children, who were visiting me from out of town, my siblings and their children and the kids started craving for ice cream. I had actually promised my 4 year old niece for ice cream a couple of days before that, and naturally she brought it up. After asking Siri, we found out about the Baskin Robbins located within minutes of where we were. This B/R was very small from inside. There were 5 adults and 7 children in our group. The 2 workers seemed very bored with long drawn faces. It felt like they were not happy having to work on a Saturday and here comes our group of 12, all loud n representin'. Neither of the worker engaged in any convo with the kids nor did they smile thru our orders. After a few flavors out of stock and a disappointing look on the faces of the children, they went with either strawberry, chocolate or butter pecan flavor in cups. The ice cream was good and up to B/R standards. We were loud at the parlor and brought a lot of energy to the place which was gloomy, as if a funeral was being held before. After about 30 mins of fun, we left. It was unfortunate that the workers seemed so disgruntled, otherwise I would have given them a better rating. Service standards does play a major role in rating an establishment. read more

Probably going to be our last time here. The ice cream is great, I mean it's Baskin-Robbins! But, today, my girlfriend ordered something and had indulged in a spoonful of it, before she realized it wasn't what she'd ordered. The kid behind the counter was none-too-pleased and contended that she'd asked for something that we know she doesn't even like. He took her bowl and with her spoon he scooped the ice cream from her cup....wait for it...Back Into The Bin! What the...?! She asked if they could even do that. He just filled her cup (not a new one) with what she'd initially orders and kept it moving. That was it for us. Ugh! read more

31+ flavors. World Class Chocolate is my favorite. This location has plenty of parking and indoor seating. Kid approved. read more

Baskin-Robbins - World Class Chocolate - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

Their cherries jubilee ice cream is bussin bussin. All of the workers are very sweet and friendly, however, there's one worker, I believe her name is Karin, is always there and remembers me as a regular, love the relationship building, this is my new favorite location! read more

The service sucked, and the ice cream started melting the second I got it. I asked for a cone. I think that if you already know the ice cream is soft you should tell the customer and offer them a cup instead of not being able to eat your ice cream because it has already turned into soup. Also it got on my new Louis Vuitton bag, they're lucky I didn't complain or make a scene. read more

On the Baskin Robbins website, this store is listed as a "custom cakes in 24 hour store". The website wasn't working so I called the store to place the order. The girl who picked up the phone was sweet at first then when I told her I needed it tomorrow she abruptly said "nuh-huh". I asked when I need to place the order. She said "we need 2 days in advance since we have so many orders.. we're a busy store". I told her how the website states they can make cakes in 24 hours, and all she said was "no". Completely rude and unprofessional. SO if you need a short notice cake.. DO NOT go here!! I called the store off Barker Cypress, close to 290, they were so much nicer and placed my order to be picked up tomorrow afternoon. GO TO the Barker location. You'll actually receive customer service. :) read more

Pumpkin cheesecake ice cream is where it's at! Second favorite is Chocolate Chip. Never had a bad experience! Always fresh and exactly what I wanted!!! Screw all the other bad reviews. This place is always busy for a reason!! read more

Price seems to be going up while serving size seems to be smaller. They don't have some of the flavors of old such as custards and cake batter, just a couple examples. Even the topping variety had been cut back to only a few. You can't get the broken pieces of waffle cone anymore because they now use it for a cake they make. Lastly a banana split uses a quarter of a banana. I'm serious a half a banana cut in half then cut in half....The staff is just young kids but they are friendly and try to provide good customer service so that is positive. Just not the ice cream shoppe that I remember. read more

On my way home from what felt like an endless day I began to crave ice cream which resulted in me going to my favorite ice cream establishment. When walking into the Baskin Robbins I was greeted by a delightful young man who seemed to instantly boost my mood. We had sweet and pleasant conversation about the rebranding of Baskin Robbins, then after he was very patient with me as I was deciding on what to order. Overall, the experience was amazing and it was an absolute pleasure being served by Josef. read more

After being away from home for a week without ice cream, I had to have some! This is the place nearest to me that has ice cream since the frozen yogurt fad has made its return from the early 90's! The ice cream tasted like ice cream! That's about the only requirement I had. Well that and it couldn't leave that aftertaste in my mouth like a certain local custard establishment. read more

This ice cream is amazing!! The flavors here are all very rich, creamy, and the milkshakes are tasty as well! They have flavor of the month as well, and all of the flavors are amazing. The staff is very nice as well! Especially Rita, Laura, and Rachel!! Rachel even knows my main dessert, a medium cookies and cream milkshakes. I always come back here, and I definitely won't stop. read more

I was just passing through the area, saw their sign and decided to stop in. Must have been a bad start to their day. Got there before they had fully opened and they were outside setting up chairs. Came back 15 minutes later and they had the door locked but they waved me around to the one they had unlocked. I thanked them, chatted with them and placed my order. Then they told me they had only just now taken the ice cream out of the freezer so they couldn't serve it. My question: if you know that, why not take it out of the freezer before you set up chairs so you can actually serve ice cream when you actually open? Like I said, must have been a bad start but I won't be back again to find out if it happens every day. My suggestion: wait until 11:30 before you stop here for ice cream :)) read more

Went yesterday the tables were so dirty they have three tables there and the three of them were disgusting dirty they don't let you sit inside which is understandable but if they're not gonna let you sit inside at least have the tables outside clean there was ice cream on the floor ice cream on the tables it was just disgusted I went inside and ask one of the girls to go and clean one of the tables please and she said that the manager has tell them not to clean the tables that they are only in charge of the tables inside. that is sad read more

Service at the counter great. Just once would like to not have clean my own table of ice cream residue to sit.

Received text about promo: "but one come, gent 2nd for $0.99." Staff says it is but 1 soup get 2nd free. And $4 for a single cone won't be going back th BR again. Honor your coupons or don't send out in a text blast ... read more

Maybe why the ice cream we tried tasted refrozen was because they apparently put already served ice cream back that's been given to people. Check reviews from another customer a month ago. Disgusting. The owner of this shop needs to correct this. So I've changed to NOT coming back from my previous review...Gross! read more

Bad customer service not even done ordering when they already rushing you to pay like you not gonna pay them make people uncomfortable don't like people rushing you when you still ordering read more

Once in a while I get the urge to eat some mint chocolate chip ice cream, I'll come here. I used to think that it was pretty cheap comparable to Marble Slab, but now I'm thinking it is kinda up there with them. $5 for two scoops of ice cream seems a bit much. Maybe I'm living in the stone age thinking it's about $3 and some change. Well good thing they have coupons once in a while! I came here on Father's Day and it was a full house. Kids there were working hard though so kudos to them! read more

Been coming here for years, but really no longer enjoy it due to the workers. Most recently on Dec 20 at around 6pm, the two girls working at the counter were literally wrestling with each other and being very loud...it was unprofessional even for an ice cream shop. They were preoccupied with talking with this non employee guy standing almost behind the counter while customers were waiting to be helped. Meanwhile, off duty employee and friends sat nearby at a table drumming on the chairs, etc. Also, mini blinds on windows haven't been cleaned in a decade or more...unappetizing. Advice to owners or management....keep an eye on your high school aged employees during evening shifts. And please wipe down the mini blinds. read more

Great service it was fast and easy. Awesome staff and the girl worker was great and friendly. The ice cream was delicious my favorite is Mint chocolate. read more

I used to go to this location all the time, as I live right down the street. I am 6.5 months pregnant and the heavy set Hispanic female manager berated me when I accidentally parked in a space that was for customers, even though there was not a sign. I just so happened to be walking to the store next door. I submitted a complaint to corporate and that did nothing. As far as food goes, it's nothing special. The ice cream is sub par, it tends to have ice crystals riddled through it, or at least the lemon custard does. Regardless, I nor my family will not be going there any longer due to the manager treating customers in a rude fashion. read more

I love Baskin Robbins ice cream, Nutty coconut, Banana foster, Love potion..., just to name a few of a great selection. My kids' favorite treat/reward is when I take them there. I would also like to mention the variety of ice cream cakes that they prepare. The decorator will try to work with you if you have a special design in mind, even if it's not something in their cake book ( of course within reason, after all it's an Ice cream cake). Good service and clean store. read more

Went in on 2 separate occasions and had horrible experiences both times. They were out of banana split bowls and told me they couldn't put it in any other cup so I said "ok well can I just have a waffle cone with 2 scoops" he says "we have no waffle cones". So I ended up getting a sundae and the ice cream was extremely soft and no tasty in my opinion. To top it off they over charged my card. I won't be back and I don't recommend this place. read more

Stopped in for a one scoop hot fudge sunday. I was very disappointed as there was hardly any ice cream in the cup...mostly hot fudge and whipped cream. When I asked about it, I was told they use kids size scoops for their sundaes. Really!!! Kids size scoop for a $3.69 sundae. I won't be going back. read more