It was ok. Ice cream desserts were ok, but Dairy Queen is far superior. The clientele is absolutely awful. I try to avoid such people. Two dudes with man-buns and shoulder-slinged fanny packs making out with each other and blasting distorted bass "music" from their Dodge Neon. Really gross display. At one table was 3 generations of a really loud family talking about TV shows. The mom was wearing a single piece swimsuit (thank God it wasn't a bikini) with no shorts. Her bottom looked like it was full of ice cream and had beaten with a bag of nickels. Kids were running all over the place. Another family showed up. They started to fight each other. I'm never coming back here. read more

On March 22nd I was there and spent $16 on Ice Cream NOT Frozen Custard. I also received a watered down cold chocolate syrup instead of HOT Fudge!!! The place also looks a hot mess. I have called, left several messages and I have received not one return call. Please bring back the original owners because they cared about Ritters. They cared about their customers and they cared about the product that they were selling. Whoever owns Ritter's now does not give two cents about the product the customers or Ritters. You can tell by the number of customers that DO NOT continue to patronize Ritters. It is very sad because I used to love going there and now I don't. I will never go there again. I was deceived. Thought I was getting frozen custard and got ice cream. That had absolutely no taste! Shamefull!!!! read more

You want ice-cream!? Look no further! This is custard instead, so creamy and rich. Different flavors daily, little seating outside but drive thru is my go to. Turtle something flavor is my favorite. read more

Caramel Turtle Sundae: What a nice afternoon treat! The caramel & chocolate toppings are delicious! The pecans add a great crunch to this sundae! Ritter's always has great flavors! read more

I love ritters! It's one of my favorite ice cream (adjacent) places ever!! Their frozen custard is always so soft and creamy. I like to get a chocolate glacier with a few mix ins. It's usually very affordable too. It's fun to sit outside with your friends/family and share some ice cream. They always have a bunch of tables. Definitely a unique experience.. I wish they had more locations. I'll happily go back here read more

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Ordered 3 qts of Mint Chocolate Chip during March Mint Madness - their promotion. Drove ALL THE WAY to them to purchase - and they didn't have any Mint Chip available - during their promotion month! So I ordered 3 qts, drove ALL THE WAY back to pick up. All 3 qts have NO MINT FLAVOR - they're just green-colored, vanilla-flavored custard that they didn't mix well. The chips were all at the bottom of the container in one, all at the side in the next and almost non-existent in the last qt. And I don't even want a lot of chocolate! Just sad as this place USED to be so good. read more

What a cute little shop for a sweet treat! My daughter loved the dirt kids cup and I got the cookie dough kids cup. My sister had the strawberry shortcake sundae and they were all delicious! There's a drive thru or order window. Service was nice but they were busy so there was a slight wait. This should be expected on a Saturday afternoon in July in this Texas heat! The wait was reasonable and the staff were as fast as they could be and very friendly (and patient with a 6 year old ordering). Next time we go, I'm getting the strawberry shortcake sundae too! read more

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Excellent frozen custard! An institution since the early 2000s. 4 flavors of the days, plus many options.

Ritter's never disappoints. Double scoop, blueberry cheesecake and chocolate on a chocolate dipped cone. Wish the parking lot was better lit. read more

Ritter's Frozen Custard - Double scoop - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

This place has gone absolutely downhill with there specialty items...the only reliable product you can get are the fresh or frozen pints. Asked if banana splits were in order, told absolutely, with no one in line, I basically received banana soup. Absolutely garage. Hire new staff on a Sunday afternoon!!! read more

Middle of day. Rang the bell multiple times. Finally the person came, seemed irritated by my presence. Ordered 2 pints of turtle something. That's not what I got. That coupled with only grunts and grumpiness, is the reason for low rating. I used to tell everyone about ritters and even bring friends there. Not so sure any more. read more

Pretty D good! Lived in Katy Texas for a long time and finally stopped here. Great employees and product was delicious. Forget Dairy Queen, this place is King. Go by yourself or with friends and/or family as they have tables outside to enjoy. Thumbs up here. read more

I had the banana split. It was good, but nothing spectacular. For the price, I expected a bit more. The ordering system felt disorganized and a bit chaotic, which took away from the experience. I also overheard others mentioning how pricey it was, which might be something to consider, especially with how expensive everything's gotten lately. I'll probably stop by again in the summer and would be open to trying something else. Feel free to share any recommendations. read more

Ritter's Frozen Custard - Banana splits - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

This is a cute place for a family night out, date, or just a hang with friends. They have a front patio full of tables and a back grassy area full of lighting. There are also several food trucks on sight as well. The line moves swiftly and they also have a drive through. There are ice cream and sundaes, shaved ices, floats, and custard and many more things on the menu! Price is inexpensive and the wait time is short. Go enjoy a night with the family! read more

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Really fun spot to eat ice cream and hang out with your friends/family outside! Great seating area and great vibes

Best frozen custard in Katy! Super nice staff! Plenty of outside seating! Ritter's is a family favorite and has been forever. Just be sure that if it's hot, eat your ice cream quick! read more

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waited at the window to order for my kids for five minutes. None of the three workers greeted us or asked for us to place our order. A car drove up to the window and they took their order immediately. I mentioned to one of the workers that we've been waiting and we're here before the car. She told me I have to wait now that the car's order is in process. As soon as we walked away someone else placed an order immediately . I gladly left. I rather spend my money elsewhere. read more

Ritter's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

Order two malts they were good. But the service was crazy. Took 10 mins to get help the two ladies were rushing to get things done manager was in the back on his phone laughing at whatever was more important with another gentleman. read more

God dinner near by and decided to stop for something sweet on the way home. I love the outdoor patio and tables to sit and enjoy your treats. The service was quick and friendly. We just didn't like the custard. It seemed like the waffle cone didn't have much sweetness either. Just didn't hit that sweet tooth like I hoped. read more

This place is the cuter, more local, homey, version of Sonic. Definitely a must for a hot day! They are known for their glaciers, which I heard are really good but being lactose intolerant I got shaved ice. The portion size is huge for the price! The flavor rivaled any other shaved ice place but the bottom half of my cup was a giant chunk of ice, inedible unless you waited for it to melt. Would not recommend the shaved ice but definitely want to come back for something else. read more

Ritter's Frozen Custard - pina colada shaved ice - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

My family had the black raspberry glacier, mango Italian ice and green apple shaved ice. Everything tasted great!!! We will definitely be back! read more

Ritters is a hidden treat! The custard is very creamy and hits the spot when you're craving something sweet. Their portions and prices are perfect and I love the outdoor seating area- there are plenty of tables with umbrellas. Service is very fast and they also have a drive through. I give them four stars because many of the special flavors on the online menu are not available at this location. read more

Ritter's Frozen Custard - Brownie Sundae - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

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Very disappointed in portion size. No consistency. I just left because reporting it to the young lady who fixed it was null and void. She seemed to have an attitude. The cashier repeated the order to her a 2nd time and she seemed very upset with him and he stated I was just giving you the order. The gentleman was stirring the red velvet and she just started taking it before completion. I asked if he was done and she was yes but he was still stirring the cake into it read more

Ritter's Frozen Custard - Large cup before - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

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Love coming to ritters! The only thing that bites is the line sometimes. It's always busy so if you don't mind waiting a while it's worth it. Would definitely come here vs Dairy Queen or sonic! read more

It was nice to enjoy something cold and refreshing on a warm/sunny day in Cypress. They have a variety of choices from snow cones, ice cream, shakes, malts, and Italian ice. No matter the craving for cold treat, Ritter's may have what you want. The shaved ice or snow cone flavors were you basic flavors, such as cherry, grape, orange, watermelon, tiger blood and a few more. You can also add a topping or scoop of ice cream to it for an extra cost. The sundaes though had a variety of combinations. The only thing about this is if you have something with fudge you should eat your sundae quickly because the fudge will cause the ice cream to melt quicker. I didn't get to try anything else but it all looked good. They also sell hot dogs based on what I saw on the menu. I would definitely give them a try if you want a cold treat and is decently priced compared to other places. read more

Awesome little find for creamy frozen custard. The sizes are generous (and I'm not complaining). Can't wait to go back and visit the friendly staff and enjoy a cone in the outdoor seating area. Next time, I may take my dog! read more

So delicious--we always come here on Sunday nights for a late night snack and treat. Nathan's hot dogs are so good, and all of the ice cream choices are great! read more

We call it crack!! THE BEST!!! Reasonably priced, taste delicious, great customer services.....the line is long but worth every second.

Soooooo I wasn't impressed. Maybe I'm not a fan of frozen custard idk. I wanted to try this place for a while. When I got there it was a pretty long line ( during corona ) . The line went fast it was just a bunch of ppl in line and in the drive thru. So I had high hopes. I got a Sundae . The chocolate was still hot on the side which was nice but it was just so much chocolate . At the end I had a layer of leftover chocolate. It was good just not exactly what I wanted idkkk something just seemed off . I'll try something else maybe it would be better. The service was fast looked like a bunch of high school kids working so that's good read more

Ritter's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

I went 35 minutes before closing to get a frozen custard, and I was told they are getting ready to close and could not serve me. I asked for a hot dog and was told they ran out. I then asked for 2 scoops of 2 different kinds of Ice cream and they were given to me in the same cup and one of the flavors was wrong. Horrible service. We have been going to Ritters for many years and have never had this incident happen. If I could give zero stars I would. Do better. read more

High price, low product. My fiancé talked highly of this place because he went A LOT in high school but now the price is higher (like everything), but they don't even fill the cup up!!! Customer service is lacking (employees don't care) and minimum flavors available. The place was not well taken care of with trash overflowing. I rather speed my money elsewhere. Fiancé who enjoyed many Ritters Custard in the past agrees. read more

The very nice female employee at the drive-through window Tuesday night June 29, it absolutely amazing. She was most professional very courteous and extremely helpful. I sure appreciate everything. Thanks again. Looking forward to next time read more

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Ritter's is so nostalgic for me. This was my family's frozen custard shop for me entire childhood, and I miss it so much now that I'm living in Austin as an adult. One thing I will never forget: The birthday cake flavor. It had actual birthday cake and icing in it, and it's literally the best frozen custard I've ever had. I miss it. I long for it. When will it be back?! It was one of their rotating flavors that I was only able to try one time. I hope they haven't changed the recipe. Anytime I'm in Katy, I stop here! Please make my dreams come true and offer the birthday cake flavor when I'm in town. Lol! read more

I have been here wayyy too many times to count!! We recently moved from Willowbrook in which we frequented Connie's allll the time!! (Love the apple pie) Once we saw there was a frozen custard place not even 5 mins from our home.: we had to try it out.. I've had the worms n dirt for my son.. strawberry shortcake.. turtle sundae.. brownie sundae.. etc It is sooo good and fulfilling Live the drive thru option!! Added to the faves list! read more

Ritter's Frozen Custard - Brownie sundae add pecans and caramel no whip - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

Service was very poor. We walked up and waited over 10 minutes and not greeted at all. Today is Father's Day and they were moderately busy, but a greeting and a "we will be right with you" is not too much to ask for. There were 2 young girls working and a young man that were only focused on the drive thru. The young man looked directly at me and said nothing. We just walked off because I have no problem spending my money with people that know how to be courteous and professional. read more

This is the size of the $5.25 'Turtle Sundae' (no whipped cream at our request). Other reviewers mentioned that the quantity and quality had gone down but we gave it a shot anyway. They were right. Not only was this the smallest full size sundae we've ever bought here but it was also the most tasteless. The custard literally had no taste. I'm not sure what ingredients make custard tasty but they either skimped on them or just left them out. I understand that food costs are higher and if that's the reason for this then say it. Tell your customers that the price has increased or that the sizes are smaller...but don't give us this and think we won't notice. Read your reviews. read more

Ritter's Frozen Custard - Turtle Sundae - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

Service friendly. I ordered a strawberry shake, and it was watery. Did not taste like real ice cream. It did not taste good at all. Very disappointing. It will not go back and it was too expensive for what I got. read more

The ice cream here is absolutely the best. The question is why the 1 star rating? It is because it will take you about 40 minutes to get through the drive thru. I sat there and timed how's long it took for each car to go through. It took about 10-12 minutes per car. Think about that. 10-12 minutes!! So if there's 4 cars in line, guess what? You'll be in line for 40 minutes. The other question you have to ask does it really take 10 minutes to scoop ice cream? Compare this time your waiting for ice cream vs going to a great food drive thru where they're actually giving you full meals, and getting you out in half the time. Finally after 49 minutes of waiting in line, we get to the window and the girl tells me that they're out of all flavors of the day, out of shakes etc. Keep in mind that I can drive to Chappel Hill in the same amount of time as what I've waited here!! I ask her why they don't at least put up a sign to tell the other cars in line that will wait almost an hour in line to find out that they've wasted their time. I will say that this place has the absolute worst customer service I've ever seen. They can't even have the common courtesy to put up a sign to let people know that they will wait an hour in line, only to find out that they waited for nothing. This place seriously need to evaluate their process and organize themselves better to be more efficient. I will not come here, even though their product is good. They've shown themselves to not care about their customers. I would recommend you find another spot to go to. read more

Finally got to try this place, the line was super long but moved fairly quickly. We preferred the Mud Sundae and Turtle Sundae. They both were good, however, the Turtle Sundae was so melted it just tasted like a super sweet shake. I think the hot fudge melted the ice cream. Maybe they put too much. It was just not that enjoyable. The mud sundae was also a little melted, but overall tasted great. We also got a watermelon shaved ice which hit the spot for this hot season. read more

Ordered a Turtle Sundae $5.75 gave the girl a $10 bill and she asked me if I wanted my CHANGE??? Besides handing me my sundae through a window, what service did she provide??? Tipping has gotten out of hand these days. Most people tip for good service but in my opinion there has to be some service provided to warrant a tip. Taking an order, and handing me the product out the window is not it. read more