I asked for a large scoop of gold medal ribbon and a large scoop of chocolate fudge in a waffle cone. The smallest ice cream scoop was selected by the supposed new guy and they started to scoop the gold medal ribbon that was almost melting away on the scoop itself. However, I spoke up politely inquiring why the ice cream was melting away. The new guy replied that it had caramel inside which is why it was melting. This did not make any sense. Thankfully, it did not make any sense to the other experienced server as well and they immediately took notice and asked the new guy to scoop ice cream from the frozen section of the ice cream container. The experienced employee also asked the new guy to select a larger scoop for large scoops of ice cream requested by the customer. The new guy then dropped the melting scoop of ice cream from the waffle cone back into the container while some of the melted ice cream was still stuck to the cone. I should have gotten a new cone! Finally, The ice cream was scooped perfectly with the help of the experienced guy and my ice cream was very good. I hope the service is pleasant the next time and I don't have to struggle watching an entire basic ice cream scooping training session. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Great service but I almost decided not to order because it really needs a deep cleaning in this place that's selling food. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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This Baskin Robbins location is close to Mega Mart. The parking is decent on this side because of the closure of a few stores. The service was super friendly and thoughtful. This location still provides 2 samples per guest. Can't go wrong with Mint Chocolate Chip Ice Cream! read more

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The guy was nice , but they didnt have a backup cookies n cream . We requested a scoop from the back due to a nut allergy. The vibe was sad but we were the first customers. It's a old shop , a little pain would do them good read more

Baskin Robbins - Our single scoop - Ice Cream & Frozen Yogurt Near Me - Fremont, California

@ Fremont Plaza 3850 Mowry Ave Fremont, CA 94538 Big scoops of tasty ice cream and fast service at Baskin-Robbins at Fremont Plaza on a Friday night. My job finished up in downtown Fremont. I used the Yelp App to see what was still open nearby. This B-R is open until 10pm, so I went in for a quick visit. I walked in, and saw four people behind the counter! Hmm, maybe it's busy on Friday night and they need extra staff. I asked for my favorite, 2 scoops in a cup, Jamoca and Chocolate Mint. The young man serving me asked ....."what do you want scooped first?" Interesting, not too many people ask that. You might want your favorite ice cream on top, so you can enjoy it first. So I went with Jamoca on top of Chocolate Mint. Price was $7.99. Very nice....creamy Jamoca ice cream on top of Chocolate Mint. I'll be back to this location. Free parking in lot. read more

Baskin Robbins - Open until 10pm - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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We came to this Baskin-Robbins to celebrate my daughter's birthday and ordered a banana split. To our shock, the employee cut and served a rotten banana. Yes : rotten. I immediately informed him, and instead of offering a refund or apologizing properly, he simply replaced it with another rotten banana. Completely unacceptable. On top of that, the staff was in a very bad mood and treated us as if we were asking for something for free which we were not. The prices are not cheap, and basic food quality and customer service should be expected. Very disappointing experience. I do not recommend this location. read more

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Employee reported it's a $5 minimum regardless of cash or card. When I said all I wanted was the 80th annual 80 cent single scoop he said I can spend the extra $4.50 on sprinkles. read more

I haven't been to a Baskin Robbins in such a long time. So, I was looking forward to stop by this location a few months back to pick up my birthday goodie and got their Pistachio Almond, which was good! I returned recently and tried their Jamoca, which probably is one of my favorite flavors at the moment. Staff was nice, store was clean with limited seating available inside and out. Parking was also plentiful. Overall, pretty standard Baskin Robbins. read more

i just went there dont go to the girl i got a gotta love it and she didnt fill it with ice cream only the bowl not the top part when everyone elses filled top and bottom cup very angry read more

I had a rather unpleasant experience at the Baskin-Robbins in Fremont tonight. People were lining up to order. When it was my family's turn, the employee didn't ask what we wanted; instead, he took the orders of the two people standing right behind us. When my husband asked why he hadn't taken our order, he said that he *had* asked but we hadn't responded. That was completely untrue--all three of us were standing right there waiting, so I certainly would have noticed if he had actually spoken up... So, we left. read more

Service was fast. Place was clean and organized. Staff was kind and friendly. We love Baskin Robbins and favorite is cookies and cream. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Baskin Robbins is one of those places where you know what you're going to get - and that's some tasty ice cream options. My favorite is the peanut butter chocolate, and it was was delicious as always! However, this location is a bit depressing - it's small, run down, and in a dead shopping center. So if I were choosing which location to go to, it wouldn't be this one. read more

Baskin Robbins - the front of a building - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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I used to place orders online for their ice cream cakes. Then discovered that it is much easier to just choose from whatever ice cream cakes they have in their freezer. It's all good. There was one visit when I was surprised to find a a cake that had one ice cream flavor on one half, and a different ice cream cake on the other half. This is a nice option for people who have different ice cream preferences. Or an excuse for people to have 2 slices of cake to try both flavors. I prefer their rectangular or their roll cakes over their round cake styles because they are much easier to cut. This shop is centrally located, across the street from the Fremont Hub. Parking has never been a problem, although getting into and out of the parking lot can be tricky when a lot of other cars are trying to do the same. read more

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I love ice cream. Baseball nut is my all time favorite. They usually don't have it here. Last time freezer was out and the time before that they ran out. The freezer being out left only like ten flavors to choose from however.... I ordered a cheesecake ice cream anniversary cake and it was perfect. Cheesecake in every bite. No exaggeration. 10/10 recommend. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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Highly recommend for an ice cream cake or a scoop in a waffle cone or an ice cream smoothie. Built your own flavors!

I have only one favorite flavor, Strawberry Cheesecake. This is my favorite ice cream place little sweets and cup of happiness. The price is friendly and I enjoyed delicious ice cream. The staffs are friendly and prompt in service and the place is clean. A happy customer here :)) read more

Walked in with a friend to try the Dubai chocolate sundae. I said do you have the ice cream to make the Dubai chocolate sundae? This guy says no I said OK can you make it with a different ice cream? He says yes I say what ice cream would you recommend he says cookies and cream and im like OK I'll get it with cookies and cream, and then proceeds to tell me that he doesn't have the Kanafa to make the Dubai chocolate and then told me to go next-door if I wanted baklava, be so for real who said they wanted baklava.. no one!! he had an attitude and I didn't like it. read more

Can't go wrong with their cappuccino blast and milkshakes. Also, how adorable is their limited edition mini puft Ghostbusters POP ?! (See picture for reference). Customer service is okay at this location/ read more

Baskin Robbins - Ghostbusters love! - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Ordered a one scoop in the cup, POS flash through the tipping option, got charged 1.25 tip on a 4.99 order. Be careful, or just pay cash.

I'm not sure why, but this location constantly has issues scanning the T-Mobile credits. It should be pretty straightforward since everything is computerized which leaves me wondering if they really just don't want to accept the credits. read more

This place is a hit and miss to me. Price is expensive compared to another bakery for birthday cake. My kids always request ice cream that's why I choose this place. However, the staff is sometimes very nice and friendly but sometime is not really. I go here only because it close to my house. read more

I was visiting this place after not trying for a while and I was greatly pleased! The server I got was especially helpful and guided me through the entire process and even gave me some recommendations! Im pretty sure his name was Nathan! Will definitely go again to try the bubblegum read more

The staff was really sweet and cheerful when taking my order and offered a cup to go with my cone so that I wouldn't get ice cream everywhere. I love how they have pumpkin cheesecake flavor even though it's not pumpkin spice season, so I ended getting a scoop of that in a sugar cone. It was a nice balance of pumpkin and cheesecake flavor, but it melted extremely fast though, so I was on a race to finish it. Would totally come back for more ice cream! read more

Baskin Robbins - pumpkin cheesecake - Ice Cream & Frozen Yogurt Near Me - Fremont, California

We purchased the lucky charms ice cream concoction. Hand's down the best ice cream I've had in my 44 years on earth.

Been coming here to order birthday cakes for my kids and family past 2 years and normally they're pretty decent. However, got one for my Mom's 70th Birthday today (a big milestone) and it looks as though it's been melted and re-freezed. First, they don't acknowledge the deformity at all when given to me, and when I asked why it looks like this, the girl at the counter said it's a hot day so looks like it melted but it's okay now. Hm, they're an ice cream shop? Business is highest on hot days...shouldn't you be more prepared with freezer space? Buying a $40 ice cream cake and expecting it to not have melted for a special occasion doesn't seem like a lot. We're fairly disappointed and would much rather go somewhere else for our cakes if they don't get their act together. read more

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I have been going to this ice cream shop since I was a kid, and it hasn't deteriorated at all. The owners of the business were present there today. They smiled and greeted my mother and me. My mother isn't so well, and I was happy that they treated her nicely. They served me with world class ice cream and gave my mother mango ice cream. The taste of my ice cream was delicious, and I would definitely go back there again. read more

Indian man tonight was wiping his nose while making cones smh not sanitary at alllllll

Sadly, the only Baskin-Robbins in Fremont has deteriorated in cleanliness and customer service recently. We've come in at different times/days of the week yet the store remains in disarray. A sad reminder of how nice it was years ago. For example, glass displays are constantly filthy (inside & out), the ice cream bins should be scraped regularly, the back counters are messy, and floors could use a good scrubbing. A ladder has remained in the main area next to the front door (ok, maybe they used it and quickly had to serve customers while there is a spot on the back room to put the ladder back out of the customers view. Unfortunately, the staff doesn't wear hair covers or wash their hands between orders nor present themselves in a clean manner actually disheveled handling food. All to the contrary of the corporate training outlined for the Baskin-Robbins franchisees. The ice cream is iconic and that's why we go for a treat every once in a while yet, sadly, it's gone down hill. Hopefully, the new management will put in a little TLC to bring it to its full potential and properly train their staff to bring it back to life! read more

Been here a couple times. Overpriced and poor service. Thought it was funny that there was a sign if you get a hand packed quart or pint you can't have spoons or cups. I get it as a small business owner... but how much are you losing by providing the smallest gesture of spoons and a cup... read more

Baskin Robbins - Sign for no spoons or cups if you PURCHASE a quart or pint - Ice Cream & Frozen Yogurt Near Me - Fremont, California

I was visiting the area and wanted a quick snack. I generally make my own ice cream at home so I can have sugar free ice cream. I like Cold Stone's Almond-milk ice cream and Baskin Robbin's German Chocolate Cake Ice Cream. I went to the store on 12/24 @ around 3PM. The young kid (teenager, maybe early 20s) was helpful. I asked for 2 samples because they were out of German Chocolate Cake Ice Cream. He agreed with me that the samples I enjoyed were tasty. He served me the ice cream, I paid, with a small tip for his 2 minutes of service, and as I left he said 'Have a good night.' He sounded really sarcastic. I also thought I observed a strange smirk. I turned around and his facial expression was weird. In attempts to not constantly psychoanalyze psychos in my personal life (to the point where my Yelp reviews make me looks nuts), I thought to myself 'Meh, f*ck it. This is the only thing I've eaten today and it's only ice cream. Leave the weirdo kid be.' 3 hours later I'm on the toilet with severe diarrhea. Merry Christmas! read more

The 2 ladies working here are very gracious, nice and understanding. It was a hot day, and served a lot of customers on a hot day. I tried the new ube coconut swirl, and it was a very sweet, creamy coconut milk based ice cream with grated purple sweet potato mixed in. They could have frozen ube, and little more Butterfly ube flavoring for this flavor to pop. But the ratio of sugar, coconut milk and the composition of ice cream is way off. I would say 2/5. Ube should taste like a savory, deep purple in color, chewy from ube tuber. To me, it tasted like okinawan purple potato. I had lemon custard the flavors tasted like meyer lemons but texture was like ice cream not a frozen custard. 2.7/5. I liked this flavor better than the new flavor. The 2 servers were great, fun to talk to and nice. They worked on a busy, hot day. Everyonewanted ice cream to cool down, especially the children. read more

Wanted a sweet treat & was debating on a boba or milkshake and guess who won will always love my cappuccino blasts. This month has a special on small size for $2.99 regular are almost $5 I believe. Use your. BR app and also your yelp rebate reward card and your set for extra discounts ! Woot woot read more

Baskin Robbins - Still love my cappuccino blasts! - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Ordered a Birthday Cake Pros: Very easy to order online even with special instructions. Website allows you to pick a preferred time for pickup. Picked up the cake on time. Cake turned out exactly as ordered. Tasted great! Cons: In terms of size, a BR half of sheet cake is much smaller than if you bought a half of sheet cake from a bakery. Summary: If you want a great ice cream cake BR is the place to go! read more

Baskin Robbins - Ice Cream Cone Decorations - Ice Cream & Frozen Yogurt Near Me - Fremont, California

I would like to recognize the team at the Mowry Baskin Robbins for their patience. Today was a hot day and as a result the shop was very busy. In addition there was a group of special needs young adults looking to purchase ice cream. The young lady and young man at the counter were very patient working with the group while also serving other customers. read more

Curb appeal could be vastly improved, but that's not why one comes here. The ice cream and shakes are yummy. Kids loved the creature creations! Staff was patient with some indecisive guests. We'll be back! Would be great if they got a few outdoor tables for guests to sit and eat their ice cream in some fresh air. read more

Got the cutest polar bear cake for my daughter's birthday. Online ordering is always the easiest. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Fremont, California

They were amazing! They were able to take our entire order for a personalized ice cream cake over the phone, and were able to deliver it to us outside the store, contact free because we were all exposed to COVID! We LOVE B&R ice cream cakes! read more

Nasty and dirty place. Not to mention the fact that there was a cockroach on the counter where they were handing us our ice creams. read more

Baskin Robbins - a dirty floor with a phone on it - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Quick and friendly service ! The mangonada is now my most favorite thing! Tried it first in Chicago and now I'm hooked!

I haven't been to a Baskin Robbins in awhile since all these boba and dessert places in the area has opened up. The parking is a little tricky depending on what time of day you go since it's in a shared complex with Safeway and the bank amongst other things. Customer service was good. Staff was very friendly. My toddler couldn't decide what flavor she wanted so the girl behind the counter was more than willing to give her samples to try. The store was pretty clean and well kept. I bought her a kids scoop ($3.19)and got two cookies; peanut butter and chocolate chip ($1.60). The cookies were not great. I could have gotten a cookie at the Safeway Bakery and would have been more satisfied. The girl actually mentioned that she just took it out of the freezer and had to microwave one of my cookies since it was still cold. The ice cream was ok.. but for $3, the options for desserts in the area trumps her 1scoop of ice cream. Unfortunately I don't think I'll be returning only because the location offers more dessert that I am interested in. read more