I never had a problem with this store. Ice creams were delicious and refreshing. Always bought my wife's favorite ice cream cake here & they never fail to satisfy. I do not know who that schmuck said the ice cream cakes were melting. Never saw something like that here. If I had to bet, it is another fake claim from self-centered schmuck. I always give credit for folks who deserve it, & this place is awesome. Ice creams are great & customer service is fantastic. Those 1 star reviews are all hog wash. read more

Cold Stone was really clean and the lady helping us was super nice and helpful. The only issue was that I noticed a hair on the bucket of strawberry ice cream. I let her know and they actually removed the whole bucket, which I appreciated. They were also able to get us a fresh scoop of strawberry from the back. They were really good about our peanut allergies too. She went to the back and got a clean scoop for us, which made me feel better. Overall, the customer service was great and I appreciated how they handled both the ice cream issue and our allergy concerns. read more

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Located in a plaza next to Old Navy and Sephora. It's a small shop with maybe two staff members. We were greeted nicely. The staff took our orders immediately and didn't take very long to get a smoothie and a small cup of ice cream. The smoothies was with frozen fruit and was refreshing. The ice cream cup was pistachio and cookie dough. The ice cream was sweet and cold. The tables and chairs weren't the cleanest but sprinkles and crumbs were easily brushed off. This is a great shop to stop by after some serious shopping. read more

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Online order pickup was quick. The strawberry passion cake was already bagged and ready to go. You have the option to have a writing added to the cake. The cake was huge and accommodate my large party. The downside is the frozen fresh strawberries. These were not pleasant as it was frozen icicles. They're great for decor but not for eating. I wish these were white chocolate strawberries instead. read more

Cold Stone Creamery - Strawberry Passion - Ready Now - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Amazing dessert place to get an ice cream lots of lots of selection flavors for the cake and ice cream five star to this place read more

Cold Stone Creamery - Amazing store lots of selection flavors of cakes and ice cream five star to this place. - Ice Cream & Frozen Yogurt Near Me - Fremont, California

I haven't had Cold Stone in a long time. After trying to go to Bruster's but waited in a non moving line came here instead. There was a line but it went by quickly sort of. The flavors pumpkin and ice cream did the job to satisfy sweet craving. Service was nice. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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The best ice cream in Fremont. Friendly staff as well! The ambiance is perfect as well as they have seat outside as well. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

If I could give this place zero stars, I would. I went in today and the ice cream was literally melting right inside the display freezer. It felt like they were turning down the freezers just to save a buck on electricity, which is gross. On top of that, they are incredibly cheap with the mix-ins. I ordered the Mud Pie, but they barely put any Oreo or peanut butter in it. I could honestly barely taste them. The worst part? The person serving me was actually the owner. You'd think the owner would care more about quality control, but instead, it felt like total cost-cutting. They really need to get it together. read more

Thank you for your hard work. Delicious ice cream and incredible friendly employee. Ambiance is awesome!!!!!

I had a bad experience here multiple times with the service and very cold owners. Left me with a bad taste in my mouth. read more

Response: I don't look down on shops, even ice cream shops. Nothing was said , and it was just you being you. I have no desire to enjoy ice cream at your basic shop. You should treat customers with respect when they follow order and doing nothing wrong. You should speak logically next time. I realize you want to create a sob story, but you fail to exemplify logic. I don't need your scornful and rude customer service infront of others either. Your customer service should be fair to all, you should remain impartial. Have fun. There's a female with ponytail and glasses that has an attitude along with poor communication skills. I've seen her lack hygiene and touch her face, nose, cough and serve folks -- that day I went for a guy (who was kind) but you can't always choose. I like the ice cream , and I'm lazy to go far, and willing to pay tip for to go ice cream, even tipped her before but her attitude has gotten worse with time. I visited this ice cream shop recently and had a frustrating experience. I was waiting in line for a while, observing others sitting around, and no one indicated they were in line. The employee didn't say hello or mention anything about the line. After serving three customers, she asked who was next, even though I was clearly standing behind them. Others were just sitting and chatting--- away from where she was asking others for their order, folks were enjoying their company, no one else thought I cut them, or they would have mentioned it. When I mentioned that I was next, she ignored reasoning, it appeared she was confused instead. If she doesn't have basic etiquette, she shouldn't expect customers to be pushovers. No one sitting reacted when she asked twice -- they just looked up when she asked. As a customer standing in line formation that will frustrate anyone. At minimum understand this much. If there had been any cutting in line, someone would've mentioned it -- not once did anyone mention despite standing for awhile. There's no need for an obvious attitude/disdainful expression -- she could have simply communicated when I arrived if there was error on my part. Past line has operated same way. Nothing changed. So either you don't know how to run things smoothly or you have issues communicating. Most places have a policy where employees greet customers, and I think she can really follow it. She seems angry at life, and I feel sorry for her! I learned my lesson , never deal with angry birds the first time around, it rubs off. read more

I love Coldstone so much!! I've been coming here for years and the service is amazing! The ice cream is also so yummy and the quality hasn't decreased at all. What I also love about this specific location is that the tables are always super neat! read more

Great service, employees were extremely nice and made my food exactly how I asked. Will be coming back. read more

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Great customer service , I definitely recommend coming to this cold stone in pacific common. The ice cream are very good and the ambiance is very nice at this location ! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

The ice cream was great, the workers were really kind and helpful! Will come here again read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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delicious ice cream and great services!!! Ambiance is crazy and friendly staff.. thank you!!! read more

Cold Stone Creamery - Ice cream cake!!! - Ice Cream & Frozen Yogurt Near Me - Fremont, California

The service from the workers was amazing. They were super kind and the ice cream tastes amazing. It was super clean and the worker Hamza was really nice. Overall a amazing experience and I will be back here more. Try the chocolate devotion ice cream its amazing!!! read more

Cold Stone Creamery - Icecream menu - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Amazing service! The two employees i always see are always so sweet and move very quickly even when there's a long line. I've been going to this specific location for years & have never had a bad experience! The ice cream creations are unmatched! Love me some cookie dough :) read more

This coldstone was amazing! Ice cream was tasting great and the service was great. Always great place to sit down and enjoy your ice cream!

Delicious ice cream. Ambience is nice!!! Services incredible!!!! Thank you for your services.

Would avoid. Ingredients are the polar opposite of fresh. I could taste that instantly. Had brownies as a mix in and they were embarrassingly stale and disgusting. Staff was apathetic at best. I have a sizeable sweet tooth and came in with a huge craving but honestly threw half of it away before finishing because I could tell the ingredients were stale, and started to actually feel sick very shortly after. Woke up in the middle of the night type sick. This franchise location is a disservice to the brand. Also - and unrelated to this review - the other recent 5 star reviews look extremely fake. read more

thank you for services. awesome ice cream friendly employees and nice ambiance. my favorite is chocolate devotion!!! read more

Cold Stone Creamery - Signatures - Ice Cream & Frozen Yogurt Near Me - Fremont, California

The owner is extremely rude and so is the staff. They don't know how to run a business. In fact when we asked for a ToGo packing, they said extra charge for paper cup, paper bag, or a plastic bag. How do you expect people to carry the items. Ridiculous. I would give a zero if I could. read more

"The Best Cold Stone Creamery in my mind!" Service is great! Ambiance is nice and fresh.

The service was amazing; their two workers, Usmaan and Hamza, were fantastic. 10/10, I will go again, and their ice cream is incredible. I love this place. read more

My family and I got some Coldstone late at night, and it was pretty good. I got the Mint Mint Chocolate Chocolate Chip ice cream (a signature). The workers were quick to make it, so it was definitely worth the wait. The area was pretty empty and deserted (which wasn't bad). In all, it was pretty good. I think the mint flavor was the perfect balance, but it had a weird hint of something different in it, so I didn't enjoy it as much. I would still definitely recommend getting that flavor, though. read more

Ice cream taste amazing. I 100% recommend trying. The service is great and is very fast and efficient.

best service and always friendly to me. always love coming here especially late at night they always welcome me in read more

Cold Stone Creamery - still welcomed me in when i was late - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Went in with my family to try the dubai sundaes. We came in excited and left so disappointed. As you kno in cold stone, you can choose a creation and personalize it your way. I wanted the dubai sundae with almonds. The person Dan assisting us was already rude to begin with and upon the almond request he got even more rude about it. Look I don't usually write reviews, but this bothered me so much. We weren't greeted from the beginning and his aura was just disrespectful. If you don't like your job, simple don't work there. Don't bring this negative energy around such a good establishment. It ruins the entire business name when you have rude employees behind it. read more

When thinking about ice cream cakes, Cold Stone Creamery is a place that does come to my mind. For our recent purchase, we decided to go back to this Cold Stone as it was on our way back home. They had a good selection of cakes both small and medium sized. We were looking for a small. How did ice cream cakes get so expensive? Well we got a small ice cream cake but good thing I also had a Cold Stone Creamery rewards coupon for 20% off which helped with the sting of the price. Either way, we came home and ate the cake over several days as eating an ice cream cake between two people in one day would be a feat and although I do love an ice cream eating challenge, my bowels do not. We got a Strawberry Passion cake which according to the website has: Layers of moist Red Velvet Cake, Strawberry Puree and Strawberry Ice Cream with Graham Cracker Pie Crust wrapped in fluffy Strawberry Frosting. It was delicious but the cake to ice cream ratio could be a little bit better. Definitely felt like the cake was a 6" round that was cut in half but overmixed/overbaked and so it was a bit flat and dry so the cake was like maybe half an inch in height for both layers and there was like 1-2 inches of ice cream on top of those half inch cake layers. The photos on the website are a bit deceiving. Again not many places make ice cream cakes with multiple layers of cake. So it's a great option for this. Maybe the larger cakes have better layers. So we'll be back again to try other cakes in the future. read more

Ive always been a fan of coldstone. I love that they stay open late. I was greated when I walked in. They allow you to try two flavors. I opted for the strawberry blonde no whipped topping sub bananas. It's always good. They are pretty pricey for what you get but good. This location has about four tables to sit at. read more

Cold Stone Creamery - icecream - Ice Cream & Frozen Yogurt Near Me - Fremont, California

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Fantastic service and a great selection of flavors! I always enjoy coming here for a pick me up.

The workers were very kind and the Cookie mintster was so good! The workers were very friendly and the inside was very clean. I would come back again. read more

Haven't had Cold Stone in a long while and decided to stop in. I ended up going with a French Vanilla Ice Cream with chopped up Oreos and roasted almonds. Was SO good. Staff at this location was friendly and attentive. They let my little one sample a flavor before buying which helped her a lot with her final decision. Plenty of parking available in the parking lot. Lots of other shops around to shop at. Near to the freeway for a quick stop. Definitely will visit again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California

I ordered a banana split and they said "okay, coming up!" First off they only used vanilla ice cream when an original banana split has Vanilla, Chocolate & Strawberry ice cream. Secondly, there's not even any banana on this thing lol they just put strawberry on top and called it a split when that, sir, is a shndae. Thirdly, how much did I pay for this sundae by calling it a "banana split"? I'm assuming more than what a sundae would be.. How disappointing read more

Cold Stone Creamery - This is their "Banana split" - Ice Cream & Frozen Yogurt Near Me - Fremont, California

Came in with a friend recently trying to satiate our ice cream craving and left feeling like we should've gone somewhere else. The tall guy working was less than thrilled to be there, I get it, it's work. Still, his less than pleasant attitude felt like ordering was a burden. I asked for a mix in and for the extra that they charge, I'd expect maybe more than 5 gummy bears. No joke, just 5. I had to ask twice for a lid as the first request was met with a dismissive eye roll. It wasn't until my friend asked for one again did he hand one over for the each of us. This ice cream itself tasted off, almost like it was freezer burned and had an odd after taste. Will definitely head to a different spot next time. read more

Delicious ice cream! nice ambiance and fresh store. service is number one!!! Thank you so much for opening until 11:30 pm!!!

I went in with my boyfriend for our first time we were excited to try a banana pudding ice cream with the nilla wafers and banana topping we had seen on TikTok. We went at 11pm and an older mature looking man helped us out, not the best service. The ice cream was very poorly mixed, the wafers weren't crushed at all and there was about 3 pieces of banana in each cup. I will never be going back I had such higher expectations and looked nothing like the videos I had seen. read more

I was Craving a Milkshake so I rolled to Cold Stone Creamery!!! There was a Sizable line and only 2 employees . So it took a while. When it was my turn I. Ordered a Reeses Peanut Butter Shake!! The Clerk made my Shake in 5 Minutes!!! It was tasty. I would return. This Is a Baller On a Budget Approved Establishment!! read more

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shout out to vincent my goat for telling me they have smoothies its so awesome the smoothie gets 5 big BOOMS read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fremont, California