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Maybe located in an interesting area but this shop does NOT miss. This has been my go to place for the past few years to pick up cupcakes, grocery store ones weren't hitting anymore. Customer service is GREAT. Everyone here is very nice. Including the owner(?). I have been here many times and never felt received a hint of attitude or uneasiness. They are welcoming and open to explaining the flavors available. However, I don't understand the tip system for putting the cupcakes in a box but that's not important here. Everyone loves the variety of flavors and quality of cupcakes! Tiramisu, NY cheesecake, carrot, etc. This place has so many different kinds that I can't help but purchase at least a dozen, two if there are flavors that pique my interest. The frosting is delicious, the cupcakes aren't stale or too moist, the perfect amount to hold shape and the frosting on top. They also sell cake pops, banana pudding(?), and slices of cake. They may do custom orders but I feel I have a great experience perusing the different options on display that I don't need to place an order ahead of time. Overall, love this place. Will be my main cupcake shop indefinitely.
Placed an inquiry for large order in November, didn't receive a response even til now (today is 1/3/2025). Or at least a notification that my inquiry was reviewed despite being past due. Went in today to make a small purchase and they were closed (for a break? Which they're entitled to) with a sign saying "be back -2:10). The door was still closed at 2:21pm. How am I able to give great credit when the service isn't great. At least they answer the phones, but the answers are not detailed and continue to refer to website versus what they personally recommend.
I love all the flavors here. It's so hard to pick! The cupcakes are a large size than most bakeries which is a plus. The owner is so sweet! She greeted me once I came in! We ended up getting a banana, mint chocolate, cotton candy and vanilla which we loved. I know so basic flavors but we will be back for more! Omg we also got the banana pudding, it's literally sooooo good. I felt so guilty how good it was lol. Def it was a treat!
Note to self:: come back for a henny red cupcake asap! I have been here several times and always left satisfied! They had so many cute and new flavors today! My review is based on a Too Good To Go pickup not an actual in store purchase. The Too Good To Go process was pretty simple, parked in the parking lot to the side of the business (street parking is available) and walked right in. There was no hellos when entered and the room is so tiny so it was a bit awkward. Once the customer before me was done I just let the cashier know that I was there for a Too Good To Go order and she said one second. She grabbed a few things and placed it in a bag before wishing me a good day. The Too Good To Go order was $5.99 and I got a chocolate cupcake with Oreo cream frosting, a sprinkle cake pop, a chocolate cake pop and a rainbow rice Krispy treat (which for that price was a a steal of a deal)
Okay you guys I came down from Oregon to attend a funeral and I had to go get cupcakes and of course I came to the Cupcake Shoppe. I got a day old key lime pie and it was so moist and flavorful as if it was just baked. I gotta tell you they make the best yummiest cupcakes around.
As a Hayward native and someone who loved watching Cupcake Wars, I will ALWAYS LOVE and support The Cupcake Shoppe. I have loved them since I first tried them way back in their old location, and they have only gotten better! They are my go to for every special occasion (including my wedding-which oops I was so busy I forgot to take pictures), especially if you want to impress with some very pretty cupcakes! I work in a tiny office so I always buy between half a dozen to a dozen for work related special occasions and they're always a hit. Since I live really close to the Cupcake Shoppe, I've even had coworkers ask me if I could stop by to pick up Cupcake Shoppe for them! Of all the cupcake shops I have tried, they are probably still my top. No one beats their suuuper moist, dazzling decorated, and creativr flavored cupcakes.
Hankering for some sweets after indulging nearby. A smallish bakery but with a lot choices for cupcakes. Ended up getting their buy 5 get 1 free deal of the cupcakes. I got the french toast and bacon, triple threat, Nutella, Oreo, toffee caramel, and strawberry shortcake. There must've been at least 30 different flavors for you to choose from. Love that the actual cake is not super sweet and the frosting makes up for the sweetness. Will be back to try other flavors as well. Oh their banana pudding is to die for!!!
I'm just going to start by saying saying these cupcakes are hella GOOD! I've been "meaning" to stop by for years and never made it. I had them bookmarked and all. Had a function that I wanted gourmet cupcakes for and didn't want to pre order, hope and wait that they were good. I came in and immediately noticed how many different cupcakes they had and how well made they appeared. The employees were just there, There was no customer service, good or bad...and maybe that's bad. I would recommend a simple hello, thanks for coming in, or did you see/find everything when you pay...maybe a greeting of anything; but the cupcakes were amazing, PERFECT & the reason I'm giving 4 stars. This would be a 5 star business and it could have been an off day for the employees, but they need a little pep in their step. I've already recommended them for their cupcakes so I'd definitely be back.
I visited the cupcake truck and the cupcakes were amazing. Price (3/5): One cupcake is $5, which is a bit much. Food: (4.5/5) I had the tres leches cupcake and it was amazing. It has been better than cakes I've had. I've tried to make them at home and it's hard to get the texture right, but they nailed it. Just make sure you are sitting when you eat it because it will fall apart. In conclusion, I would consider getting another cupcake despite the price.
Being a native of Hayward, I always like to find and support local businesses. The Cupcake Shoppe is one of the those Hayward treasures. I love going there every chance I get. The cupcakes are amazing and the staff is always willing to help you in your choices. The Margarita Cupcakes with a shot are amazing. It is a small place but the inside is amazing with the murals and it always smells good inside.
THE BEST CUPCAKES in The Bay Area can be found at this little shop in downtown Hayward. They have so many unique flavors that taste straight up like the actual flavor! If you're a fan of pudding, I highly recommend getting the gourmet Banana Pudding that has an actual cupcake inside! If this doesn't convince you enough, this shop has been featured on TV and actually won Food Network awards! Bookmark this place for your next sweet tooth craving or the next time you need an idea of what to bring to a party!
2 years ago
Another great Too Good To Go haul! I love that they give a variety of cupcakes - every thing tastes delicious! read more
2 years ago
I'm usually not a fan of cupcake frosting but these were light right amount of sweetness and all around delicious. I tried the cookies & cream and chocolate, both were good. The cookies & cream frosting was my favorite compared to the chocolate one. All in all solid place cupcake place. read more
Ordered a Too Good to Go bag last week and got a container of banana pudding and a slice of chocolate cake. The shop is super cute and small, displaying a variety of baked goods. The person who helped me out was nice as well. The banana pudding was heavenly. Super creamy and just like the filling of a banana cream pie, with the addition of the vanilla wafers. A couple of bites and it was gone! Definitely will be back for that. The chocolate cake was super chocolatey and I loved the cake to icing ratio as it was just the right amount. The cake was moist as well, and not dry at all. What a great deal overall. I even spied a tres leches cupcake when I did my pickup but held off since I was already picking up sweets. Hope they'll have it when I go back! read more
Maybe located in an interesting area but this shop does NOT miss. This has been my go to place for the past few years to pick up cupcakes, grocery store ones weren't hitting anymore. Customer service is GREAT. Everyone here is very nice. Including the owner(?). I have been here many times and never felt received a hint of attitude or uneasiness. They are welcoming and open to explaining the flavors available. However, I don't understand the tip system for putting the cupcakes in a box but that's not important here. Everyone loves the variety of flavors and quality of cupcakes! Tiramisu, NY cheesecake, carrot, etc. This place has so many different kinds that I can't help but purchase at least a dozen, two if there are flavors that pique my interest. The frosting is delicious, the cupcakes aren't stale or too moist, the perfect amount to hold shape and the frosting on top. They also sell cake pops, banana pudding(?), and slices of cake. They may do custom orders but I feel I have a great experience perusing the different options on display that I don't need to place an order ahead of time. Overall, love this place. Will be my main cupcake shop indefinitely. read more
2 years ago
Placed an inquiry for large order in November, didn't receive a response even til now (today is 1/3/2025). Or at least a notification that my inquiry was reviewed despite being past due. Went in today to make a small purchase and they were closed (for a break? Which they're entitled to) with a sign saying "be back -2:10). The door was still closed at 2:21pm. How am I able to give great credit when the service isn't great. At least they answer the phones, but the answers are not detailed and continue to refer to website versus what they personally recommend. read more
Business owner information
Roseann L.
Thank you so much for your feedback. I did just speak to our staff.…
I love all the flavors here. It's so hard to pick! The cupcakes are a large size than most bakeries which is a plus. The owner is so sweet! She greeted me once I came in! We ended up getting a banana, mint chocolate, cotton candy and vanilla which we loved. I know so basic flavors but we will be back for more! Omg we also got the banana pudding, it's literally sooooo good. I felt so guilty how good it was lol. Def it was a treat! read more
Note to self:: come back for a henny red cupcake asap! I have been here several times and always left satisfied! They had so many cute and new flavors today! My review is based on a Too Good To Go pickup not an actual in store purchase. The Too Good To Go process was pretty simple, parked in the parking lot to the side of the business (street parking is available) and walked right in. There was no hellos when entered and the room is so tiny so it was a bit awkward. Once the customer before me was done I just let the cashier know that I was there for a Too Good To Go order and she said one second. She grabbed a few things and placed it in a bag before wishing me a good day. The Too Good To Go order was $5.99 and I got a chocolate cupcake with Oreo cream frosting, a sprinkle cake pop, a chocolate cake pop and a rainbow rice Krispy treat (which for that price was a a steal of a deal) read more
2 years ago
Okay you guys I came down from Oregon to attend a funeral and I had to go get cupcakes and of course I came to the Cupcake Shoppe. I got a day old key lime pie and it was so moist and flavorful as if it was just baked. I gotta tell you they make the best yummiest cupcakes around. read more
3 years ago
1 year ago
As a Hayward native and someone who loved watching Cupcake Wars, I will ALWAYS LOVE and support The Cupcake Shoppe. I have loved them since I first tried them way back in their old location, and they have only gotten better! They are my go to for every special occasion (including my wedding-which oops I was so busy I forgot to take pictures), especially if you want to impress with some very pretty cupcakes! I work in a tiny office so I always buy between half a dozen to a dozen for work related special occasions and they're always a hit. Since I live really close to the Cupcake Shoppe, I've even had coworkers ask me if I could stop by to pick up Cupcake Shoppe for them! Of all the cupcake shops I have tried, they are probably still my top. No one beats their suuuper moist, dazzling decorated, and creativr flavored cupcakes. read more
Hankering for some sweets after indulging nearby. A smallish bakery but with a lot choices for cupcakes. Ended up getting their buy 5 get 1 free deal of the cupcakes. I got the french toast and bacon, triple threat, Nutella, Oreo, toffee caramel, and strawberry shortcake. There must've been at least 30 different flavors for you to choose from. Love that the actual cake is not super sweet and the frosting makes up for the sweetness. Will be back to try other flavors as well. Oh their banana pudding is to die for!!! read more
I'm just going to start by saying saying these cupcakes are hella GOOD! I've been "meaning" to stop by for years and never made it. I had them bookmarked and all. Had a function that I wanted gourmet cupcakes for and didn't want to pre order, hope and wait that they were good. I came in and immediately noticed how many different cupcakes they had and how well made they appeared. The employees were just there, There was no customer service, good or bad...and maybe that's bad. I would recommend a simple hello, thanks for coming in, or did you see/find everything when you pay...maybe a greeting of anything; but the cupcakes were amazing, PERFECT & the reason I'm giving 4 stars. This would be a 5 star business and it could have been an off day for the employees, but they need a little pep in their step. I've already recommended them for their cupcakes so I'd definitely be back. read more
I visited the cupcake truck and the cupcakes were amazing. Price (3/5): One cupcake is $5, which is a bit much. Food: (4.5/5) I had the tres leches cupcake and it was amazing. It has been better than cakes I've had. I've tried to make them at home and it's hard to get the texture right, but they nailed it. Just make sure you are sitting when you eat it because it will fall apart. In conclusion, I would consider getting another cupcake despite the price. read more
3 years ago
Being a native of Hayward, I always like to find and support local businesses. The Cupcake Shoppe is one of the those Hayward treasures. I love going there every chance I get. The cupcakes are amazing and the staff is always willing to help you in your choices. The Margarita Cupcakes with a shot are amazing. It is a small place but the inside is amazing with the murals and it always smells good inside. read more
3 years ago
THE BEST CUPCAKES in The Bay Area can be found at this little shop in downtown Hayward. They have so many unique flavors that taste straight up like the actual flavor! If you're a fan of pudding, I highly recommend getting the gourmet Banana Pudding that has an actual cupcake inside! If this doesn't convince you enough, this shop has been featured on TV and actually won Food Network awards! Bookmark this place for your next sweet tooth craving or the next time you need an idea of what to bring to a party! read more
2 years ago
Called in yesterday to order 12 cupcakes for a gender reveal this weekend, I was told had to be special ordered in advance and it would be $60. I paid expecting it to be decent considering the amount I paid...I got basic small cupcakes with blue and pink swirl on top. So very disappointed. read more
1 year ago
Cupcake shoppe won on Food Network's, "Big Time Bake." I got to know about this place on Instagram and their Wednesday specials had me wanting to explore this confectionary establishment. I'm very loyal to Small Cakes in the East Bay. This place is distinct and here are my thoughts... The cupcakes are pricy ($4) but JUMBO size. The icing is thick and the cupcake is a dense cake texture. The variety of flavors offered are creative and well thought out in construction. Meaning, there appears to be many details put into one cupcake. The s'mores cupcake had actual marshmallow paste oozing from within. I enjoyed the Boston cream pie that had a whip topping dipped in a chocolate hardened mixture. The custard filling was thick and hearty. The customer service was attentive with the helper making sure to explain all the flavor options. If you want to save money, consider trying their day old cupcakes ($2) because the horchata cupcake had a pipette with actual horchata beverage. My kids were visually stimulated by the creations. I personally found the flavors to be forgettable. The cake consistency all are relatively the same texture. The game changer is if it has filling or not/ the icing enhances that cupcake base. I think it boils down to going after the flavor you want (check daily menu options on website) and sticking to that one cupcake that becomes the holy grail. I did notice a customer came in and asked for the last animal cookie cupcake that we had appeared to get! I just tried the cupcake that looked minimal in supply to decide which was popular. This process of elimination may help you also! I liked how when the server was busy she let her customers know she would be right with them or let them know what she was working on that creating a delay. The buzz about this place makes it where certain times are busier than others. No stay at home order is going to keep me six feet from a fabulous cupcake! read more
Ordered my nephews birthday cake from here because at the ripe age of 4, he requested rainbow everything. This shoppe happened to have a rainbow layered cake with rainbow sprinkles. My fam and I decided to drive past the shop the afternoon before we were scheduled to pick up the cake (mostly to see where it was) and decided to pop in and grab us some cupcakes. I had a pumpkin brownie, my sister their birthday cake, and my mom their salted caramel. The cupcakes were fine in my opinion. The frosting was a little sweet but balanced okay with the cupcake part. I also decided to take a chance to see if my order was ready for pickup so I wouldn't have to go back- and it was! We kept the cake in the fridge and pulled it out about an hour or so before we wanted to serve it. My nephew loved all the colors. The cake on the other hand wasn't really our vibe. It was super dense and the frosting was overwhelming sweet. We might be back to get some cupcakes or try the other desserts as there were non cake options. But if you don't like dense cake and/or exceedingly sweet frosting, I'd steer clear of their cakes. Or at least the rainbow one. read more
First time. Nice cupcakes. We ordered the Black Forest, Lemon, and Lavender. Each one is flavored to represent the names. You can also add the alcohol based Margarita and the Mango Pineapple as they are also Yummy and enjoyable. Check it out. read more
2 years ago
I'm not even a "sweets person," but The Cupcake Shoppe has convinced me that a little bit of sugar every now and then will satisfy that craving! I can't believe I didn't find out about this place until this year. I first tried their cupcakes through someone else, and I liked them so much! The thing I love about them is that they have something for everyone. They can get a little on the sweet side, but I usually don't eat a full cupcake. I like to get half a dozen of jumbos and sample from each of them. The shop is super small and with COVID, only one customer is allowed at at time. I usually go at really odd times, so it's never packed. Their customer service is also sincere and superb! My current obsession is the pumpkin cheesecake! I hope they serve it year round. My next favorite is the strawberry shortcake. I have so many more, but those are my top two! read more
6 years ago
I came around 2:45pm on a Tuesday. Strawberry Shortcake was already sold out. So if you are laying around browsing Yelp, get up, now, go, it's worth it! A coworker of mine kept telling about this place. I had the opportunity to stop by on my day off. It's a small shop on Main Street. There is limited street parking, but don't fret, there is a parking lot in the back of the building. Upon arrival there were two people in line outside. There was no signage stating capacity, but it looked as if only one customer went in at a time. I bought a frozen banana cupcake along with the maple bacon. Both were scrumptious, but that maple baaaacon!!!! It was off the charts. (P.s they also have alcohol cupcakes ready to buy) I had intentions of only getting cupcakes, but i decided to indulge. My son wanted to try a cake pop. It was chocolate on the outside, i believed marble inside. He inhaled it. So my assumption is he liked it. We also couldn't walk out of there without trying the chocolate covered bacon. I could absolutely eat those slices everyday! The sweet of the chocolate along with salt and chew of the bacon meshed perfectly together. They have a batch of brownies that sit at eye level right next to the register. I felt like they were begging me to take them home. They were big and thick, and looked moist and chewy. I was tempted but decided I had enough sweets for now. Next time they will be going home with me! I'm glad I tried this place. Impressive. Can't wait to go back. read more
My husband and I were out and about and had a sweet tooth. Mind you - we ALWAYS have a sweet tooth. So on our way home we stopped by this little shop and it's not just a little shop , its a little shop of cupcake goodness! And a rarity because it's probably one of the very few shops you can get alcohol on your delicacies! We ended up buying 3 cupcakes, mine being the margarita one. My husband got one with bacon, the other I'm not sure what it is, I guess my memory is not all what it is! But all and all the shop employees made us feel comfortable and welcome in here and was very patient with my husband while he decided on which ones to pick out. Total price for 3 cupcakes - About $15 ish or so about 17ish after tip. Well worth the price and is different than if you got a cupcake from a grocery store. This is a unique experience one has to try for themselves. read more
2 years ago
Next time I have an event I will use the cupcake shoppe. They are up there with bundts. I love the variety. On this day we happily bout have a dozen cupcakes and cake pop. Samosa was my favorite!, honorable mention- peanut butter and creativity - lemon infused with vodka. read more
First time trying this place and reviews seems good so have it a shot. Placed an order to for the chocolate cake slice and banana pudding. Kind of a sucker for a good banana pudding so I was excited. Picked up the order and folks there are very nice. First tried the chocolate cake and it was ok, maybe it was stored away for a lil too long but it wasn't my fav. Tried the banana pudding and it was awesome! Tasted freshly made and not too sweet just how I like it! Would try again but will skip the chocolate cake this time round :) read more
I was looking for dessert for a special occasion and came across the Cupcake Shoppe. They were one of the few bakeries offering delivery and offered a variety of different flavors depending on the day of the week. The photos also looked great, so I thought we'd give them a try. We ordered 6 jumbo cupcakes: Rocky Road, Birthday Cake, Lemon, Red Velvet Oreo, Strawberry Shortcake, and Snickerdoodle. I really loved the richness and sweetness level of the Rocky Road. I don't usually eat chocolate, but I ate this! I also took a small bite of the Strawberry Shortcake and Snickerdoodle, but didn't have the same omg reaction, since it was a bit too sweet for me. Overall, the cupcakes were decorated beautifully, flavors were creative and tasty, cake was moist, and my family was happy with them. They didn't have the slices of cake or banana pudding available on this day, but that's alright. Would I order from here again? Yes! read more
5 years ago
I ordered sugar cookies and asked my boyfriend to pick it up. When I saw it, I asked why is the box yanked? My boyfriend said it was handed to him like that. I was supposed to use these cookies for elderly who are high risk, health wise. I was not allowed to give it to them due to the box being yanked and has a hole that exposed the cookies. I paid this with my own money and company would not reimburse me because it wasn't our fault. It's the shop's fault. During this time where we gone through the worst of pandemic, I wish you guys are more careful with your packaging because it is a big deal. Very disappointing and a waste of money on my end. However, I tried their cupcakes before and they are really fire! Except now I'm not sure if they observe proper cleanliness in their shop including proper packaging. The cookies are still intact in the box, sitting in my office. read more
2 years ago
1 year ago
7 years ago
How have I not reviewed this place yet?!!! I've been coming to The Cupcake Shoppe for a few years now and what sparked my very first visit about 4 years ago was their Hennessy Red cupcake. Man this was one of the strongest alcohol infused desserts I've ever had in my life, it was like taking a shot of Henny straight up lol but it was good. Ever since then I've been somewhat hooked. The cupcakes here are really good, I've not had a bad cupcake. They are baked fresh, there are many different flavors to choose from and they are always coming up with some unique and out the box flavors. I've had quite a few different ones but my favorites are the Red Velvet, Chocolate Chip Cheesecake and Cherry Cheesecake. Those three are just amazing! The cupcakes are so moist, decadent and the frostings/fillings are always on point. The customer service is always great and whenever I have questions about several cupcakes and what they are filled with they have no problem helping me out lol and giving their recommendations. I don't get here too often since during the week it's hard to get here by the time they close and they aren't open on Sunday's but they now have a cupcake truck so I can get my fix when they come to Fremont Street Eats or other events. So look out for their truck if you can't come to the bakery. I also like that the prices are contingent with the size of the cupcakes, some places charge $4 for a petite cupcake but they do not do that here! And if you follow their IG they will sometimes post promotions and if you're lucky they just might post that they're open on a Sunday. I definitely would recommend this place, honestly great cupcake shops are very hard to come by especially ones that make a moist cupcake with a great frosting. The Cupcake Shoppe is where it's at! read more
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More info about The Cupcake Shoppe
Ask the Community - The Cupcake Shoppe
I'm interested in placing an order for an event on 8/16 (pickup 8/15 likely) but having trouble accessing your website/menu? Is there a better link or email?
Hi, our storefront close to the public. We are now only doing online orders and catering. Please text me at 510-320-0550 or you can ride us on our Instagram to place an order. Text is best looking forward to hearing from you
Hi do you make bento cake?
Hi, I can when did you need your cake? Text me at 510-320-0550 for a quote.
What do you get in a "too good to go" order?
Hi, not sure what that is. Where did you see that?
How long does it typically take for a response ? I emailed an inquiry but still waiting to hear back and nobody ever answers the shop phone .
Hi Sophia, please send me your email address. We are currently responding in 3-5 days. We have 20-40+ emails a day, please be patient. I will check your inquiry. Thanks so much, Yolanda
Wanted to ask about birthday cupcakes (customed) How can i contact them online so I could send pics?
Hi there, please send inquiries through our website. We will send you a quote. Thanks so much! Thecupcakeshoppeca.com
Will you guy's be open tomorrow, for memorial day?
How much does delivery cost?
Hi, delivery depends on location. Please call the bakery 510-784-9000
Can u make graduation cakes?
Yes, custom cakes are taken with a minimum of 2 week notice
How much is it for an order of 30 cupcakes half vanilla and chocolate No peanut ingredients?
A dozen cupcakes cost $30.00. Buy 5, get 1 free cost $16.25. Mini dozen cupcakes cost $15. These prices are listed on their menu board. 30 cupcakes would probably cost about $75. Their telephone number is (510) 784-9000. Their website is…
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