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    Baskin Robbins

    3.1 (86 reviews)
    Closed 11:00 am - 10:00 pm

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    This could've been PACKED.

    Love their choice of flavors but tend skimp so bad when I order a quart of freshly packed ice cream. Don't expect them to stuff it or slam the container (I used to work in an ice cream shop.)

    My husband ordered my favorite dessert from here for my birthday - a grasshopper pie. I was so excited as it was my favorite dessert growing up and I haven't had it in forever. When my husband presented it to me I was bummed to see the lack of care it was made with. For whatever reason, they used a white crust (which tasted like chalk) instead of the chocolate crust, it didn't have the fudge striping on the crust, and the fudge striping on the top was incredibly thin. Essentially, it was mint chip ice cream with a ton of frosting and a white pie crust that fell a part. It was really disappointing. I even checked online to see if the recipe had changed, and nope, it was just made without a chocolate pie crust and a very evident lack of care.

    The cup is almost empty as you can see it!
    Cesar G.

    I ordered a banana royale. The portion are getting smaller every visit the employees argue that's because the toppings are more expensive. I wish they can tell you before they serve your ice cream. Very disappointing and it's the same thing in the stores of el Cerrito and alameda. I'll never come back to baskin Robbins. as you can see in the cup is almost empty. Once the best place to get your favorite ice cream. Not anymore.

    3-scoop Sundae
    Kevin G.

    Fortunately, they got my wife's Double Scoop order correct, but my 3 Scoop Sundae looked to have been made so half-a**! No whipped cream or a cherry on top of the sundae? There wasn't an option to have whipped cream added when I ordered on DoorDash, so I figured it would be included. That's usually automatic when it comes to sundaes. The "sundae" I got was literally just 3 scoops of ice cream with shaved almonds on top. Next time I wanna order a sundae from this Baskin-Robbins location, I'll have to order in person to make sure they make it correctly.

    Bananas was at the bottom instead of on the side. Should've had three syrups and toppings that I requested.

    This is the worst banana split I have had in my life from Baskin Robbin's. They need to know how to fix the ice cream that's requested. Especially, when there's a visual picture on the wall. Perfect example. She was skimpy with the ice cream as well as the syrup and fixings for the banana split. The inside appears to be clean. The service was o.k. It's my opinion when you take over a business learn everything especially with the product.

    DO NOT GO TO THIS LOCATION - New MGMT IS CUTTING CORNERS & ALTERING the product. This is not the Baskin Robbins you grew up with as a kid. The products served is subpar compared to other Baskin Robbins locations. I ordered a 9" dome cake, which I have purchased 3x from this location. I texted photos and communicated 9". I paid online, no inch measurements were listed. I went to pick up the cake and 6" dome cake was supplied. I told staff it is the wrong cake I will place a new order for a 9" cake which costs more. They agreed they would refund this one as long as I am paying for the correct cake because they can sell the wrong cake. Next day, I text morning staff about the confusion. I confirm with them to refund the other order and I placed a new order the second correct cake. I go to pick up the order, the lady gave me the new cake 9 round as they don't know how to do a 9 inch dome. Then at the very end the lady tells me they cannot refund the 6 inch cake and if I wanted to take it. This lady staff member made MULTIPLE FALSE STATEMENTS to support why she cannot refund the cake. 1) Baskin Robbins has never made a 9 inch dome cake - which a basic internet search proves false. 2) She told me this location never made a 9 inch dome cake, even though I have email order receipts, text messages, and photos of ordering this (3) 9 inch dome cakes. 3) If I wanted a refund I was suppose to cancel before the 24 hours window ended -- The cake was ordered online and picked up in less than 7 hours, which her policy can't apply. It was almost as if she enjoyed this gaslighting (aka lying). THE CAKE is 30% SHORTER - the skimmed out on ice cream Then when I get home I see the cake is 60% shorter than what it should be. I cut it open and see they reduce the amount of ice cream. (See photos of their cake, in comparsion to other baskin robbin location cakes). I have ordered this cake for about 2 decades. NEW MGMT decided to save money and make the cake with less ice cream. This doesn't even match Baskin Robbins standards- standards they are likely required to in order to be a franchise. DO NOT GO TO THIS LOCATION, drive to ALAMEDA or go to FENTONS.

    Ice cream cake with more cake than ice cream. Not happy !

    I ordered a birthday cake for my son's birthday. I got more cake than ice creamm. How can you consider it an ice cream cake. I called to complain but they said they will give me a $5 discount for next visit. The cake was not cheap so $5 didn't seem like it did it justice. also want to let you know the cake was suppose to come in a rectangular shape but they told me they didn't have it in rectangular so I have to get it in circular and they didn't have chocolate cake. So I settled for vanilla. Then they called me again and told me they have chocolate. Get your shit together man

    Runny shake
    Bay_Area 2.

    Baskin Robins made me rethink about buying shakes . The service at this location sucked the cashier did not care at all about my shake it was all runny. it was damb near chocolate milk i didn't even bother to ask for another since it seemed it would not get any better.

    Ice Cream Cone Round Cake
    Elisha A.

    They did a wonderful job making my godchild's birthday cake. The flavor was strawberry cheesecake with white cake and it was very good. All the kids loved it. There was none left over. The price was decent 60$ plus tax for a 1/4 sheet ice cream cake. You choose whatever flavor ice cream you want with a choice of chocolate or white cake. My cake was presented on time for pick up and made exactly to my expectations. They also provide a variety of premade ice cream cakes along with candles and toppers you can buy for decorations. Parking is behind the building with lots of space and other stores to visit.

    Oreo layered sundae minus the marshmallows syrup &I whipped cream.
    Kyshia M.

    Who doesn't like ice cream! The Oreo layered sundae is really enough for two ppl. It's really rich but oh so good. I usually get mine without the whipped cream, I mean it's already sweet enough so I can do without all the extra. The chocolate fudge is warm! Mmmmm yeah. I also like to get old fashion cones with one scoop when I just want a taste. Lines will be longer in the hotter months.

    Oreo Cookies n Cream & Chocolate Fudge on a chocolate dipped cone
    Debbie L.

    Service was great, they were super friendly and helped me with scoop/oz sizes. I was able to do two flavors for the single scoop. I got a dipped sugar cone and my only comment is that it was a bit stale probably because it isn't a popular item and the dipped/fancy (sprinkles + chocolate dipped) cones have been sitting out for a long time. Definitely was not worth the extra calories from the chocolate of a stale dipped cone. I got a huge chunk of Oreo in my Oreo cookies n' cream scoop and am super happy about that.

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    1 year ago

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    1 month ago

    Ice cream cakes on deck ... easy , good and convenient what more do you need? Yummy yummy ice cream in your tummy

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    1 year ago

    Great staff and service, friendly and organized. Easy access from parking lot. Would definitely recommend.

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