Date: Sunday, February 9th, 2025 Time: around 2:15pm *PPQ Old Fashioned Butter Pecan ($8.99) *PPQ Moms Makin Cookies ($8.99) *PPQ Mint Chocolate Chip ($8.99) *Single Scoop ($4.89) - Peppermint *Pre-Pack Promotion (-$1.99) The hubby and I were headed to a super bowl party. We were sent to pick up some ice cream, so stopped by this Baskin Robbins on the way to Oakland. We were the only ones in the store when we arrived. The sales person happily helped us get our prepacked quarts as everything was chained up in their freezers. The hubs already knew what everyone wanted, so it was easy grabbing the flavors. I'm a huge fan of peppermint ice cream, so when I saw BR had it, I decided to grab a scoop. Tho now thinking about it price wise, I probably should have asked if I could get a prepacked quart. If they exist that is. Would have been a much better deal. For some reason, we got two promo credits - one for $1 and another for $0.99. Maybe it was a special? Convenient if in the Emeryville area. REVIEW #3693 read more

Baskin Robbins - Lemon Custard. Peppermint, Triple Mango, Old Fashioned Butter Pecan - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

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Ice cream cakes on deck ... easy , good and convenient what more do you need? Yummy yummy ice cream in your tummy

It is not my favorite ice cream, but they do have one of the best selection of ice cream, sherbet and ices. My favorite is Daiquiri ice. They also have a great seasonal ice cream flavor: Baseball Nut. read more

Love their choice of flavors but tend skimp so bad when I order a quart of freshly packed ice cream. Don't expect them to stuff it or slam the container (I used to work in an ice cream shop.) read more

Baskin Robbins - This could've been PACKED. - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

My husband ordered my favorite dessert from here for my birthday - a grasshopper pie. I was so excited as it was my favorite dessert growing up and I haven't had it in forever. When my husband presented it to me I was bummed to see the lack of care it was made with. For whatever reason, they used a white crust (which tasted like chalk) instead of the chocolate crust, it didn't have the fudge striping on the crust, and the fudge striping on the top was incredibly thin. Essentially, it was mint chip ice cream with a ton of frosting and a white pie crust that fell a part. It was really disappointing. I even checked online to see if the recipe had changed, and nope, it was just made without a chocolate pie crust and a very evident lack of care. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

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Pros: -The location is conveniently located around busy shopping plazas which is good. -I loved the large selection of flavors they had. Cons: -The employee didn't rinse out the scoops well enough from the previous customer so I had a large chunk of a fruit-flavored ice cream in my chocolatey double scoop. -My scoops were also super tiny - I think they might've used the kid sized scoops! -The employee wasn't wearing gloves at all and was going back and forth between scooping ice cream and using the cash register without washing his hands. -You could only get napkins from the front by asking the employee. The employee handed us a few when we paid, but that was all we got. Of all places, I would've hoped that an ice cream shop would be less stingy about their napkins considering they serve a product that melts and drips so easily. read more

I ordered a banana royale. The portion are getting smaller every visit the employees argue that's because the toppings are more expensive. I wish they can tell you before they serve your ice cream. Very disappointing and it's the same thing in the stores of el Cerrito and alameda. I'll never come back to baskin Robbins. as you can see in the cup is almost empty. Once the best place to get your favorite ice cream. Not anymore. read more

Baskin Robbins - The cup is almost empty as you can see it! - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

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The service is HORRIBLE!!! They served melted ice cream. I had to take it home and put it in the freezer to harden. I will not be back. This is my second visit because I wanted to give them another chance. They failed. read more

Fortunately, they got my wife's Double Scoop order correct, but my 3 Scoop Sundae looked to have been made so half-a**! No whipped cream or a cherry on top of the sundae? There wasn't an option to have whipped cream added when I ordered on DoorDash, so I figured it would be included. That's usually automatic when it comes to sundaes. The "sundae" I got was literally just 3 scoops of ice cream with shaved almonds on top. Next time I wanna order a sundae from this Baskin-Robbins location, I'll have to order in person to make sure they make it correctly. read more

Baskin Robbins - 3-scoop Sundae - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

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Really disappointed with this recent Baskin-Robbins visit. I ordered a two-scoop sundae, but what I got felt more like a sample. The scoops were tiny -- she scraped from the sides of the tub, so the ice cream was icy instead of smooth and creamy. The whipped cream? About the size of a Hershey's Kiss, sagging sadly to one side. I finished the whole thing in just a couple of bites. Ice cream is supposed to be a treat, not a letdown. Service and quality matter, and unfortunately, this location falls short on both. read more

Service was not so good. The lady Just wanted to get over with the order. There was just one lady working and she served me such a small scoop that I thought there were smaller than kids scoops. When she charged me it was for a regular scoop. This was unbelievable and i know there prices are kind of expensive here but what I got wasn't even half of what I paid. Such a small I mean small portion and not even covered with toppings. DONT COME HERE IF YOU WANT TO BE RIPPED OFF REALLY BAD BY THE PORTIONS!!! read more

I think that's poor business etiquette. I dealt with Groupon before and I had a contract. I honored the 50% . As a business owner it's good to hono the discount because it's good publicity. I had clients who came back and became members of business increasing sales. If you put an ad out you have to pay for it. Groupon has mass mailings. It's your loss. read more

This location is my go to. It appears to be under new ownership since my last two visits and I am very happy with the change. The new owners seem to be more customer service attentive and definitely pass the vibe check. The new owners are super nice and have been working on site along with employees. The employees have all been very nice, friendly, attentive and helpful. Super bonus - on the second visit, I went for bday ice cream and had my bday balloons and flowers in hand (just received them in parking lot). They wished me happy birthday and I mentioned not getting my baskin robbins free bday scoop email that I normally get every year (I had the old emails) the new owners went ahead honored my bday with a free scoop anyway! Very appreciated! Very great experience. Clean and tidy store. Easily accessible with easy parking in the connected parking lot. I will be back for more of my favorite ice creams, cakes and for sure some polar pizzas (personal fave!!) read more

This is the worst banana split I have had in my life from Baskin Robbin's. They need to know how to fix the ice cream that's requested. Especially, when there's a visual picture on the wall. Perfect example. She was skimpy with the ice cream as well as the syrup and fixings for the banana split. The inside appears to be clean. The service was o.k. It's my opinion when you take over a business learn everything especially with the product. read more

Baskin Robbins - Bananas was at the bottom instead of on the side. Should've had three syrups and toppings that I requested. - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

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DO NOT GO TO THIS LOCATION - New MGMT IS CUTTING CORNERS & ALTERING the product. This is not the Baskin Robbins you grew up with as a kid. The products served is subpar compared to other Baskin Robbins locations. I ordered a 9" dome cake, which I have purchased 3x from this location. I texted photos and communicated 9". I paid online, no inch measurements were listed. I went to pick up the cake and 6" dome cake was supplied. I told staff it is the wrong cake I will place a new order for a 9" cake which costs more. They agreed they would refund this one as long as I am paying for the correct cake because they can sell the wrong cake. Next day, I text morning staff about the confusion. I confirm with them to refund the other order and I placed a new order the second correct cake. I go to pick up the order, the lady gave me the new cake 9 round as they don't know how to do a 9 inch dome. Then at the very end the lady tells me they cannot refund the 6 inch cake and if I wanted to take it. This lady staff member made MULTIPLE FALSE STATEMENTS to support why she cannot refund the cake. 1) Baskin Robbins has never made a 9 inch dome cake - which a basic internet search proves false. 2) She told me this location never made a 9 inch dome cake, even though I have email order receipts, text messages, and photos of ordering this (3) 9 inch dome cakes. 3) If I wanted a refund I was suppose to cancel before the 24 hours window ended -- The cake was ordered online and picked up in less than 7 hours, which her policy can't apply. It was almost as if she enjoyed this gaslighting (aka lying). THE CAKE is 30% SHORTER - the skimmed out on ice cream Then when I get home I see the cake is 60% shorter than what it should be. I cut it open and see they reduce the amount of ice cream. (See photos of their cake, in comparsion to other baskin robbin location cakes). I have ordered this cake for about 2 decades. NEW MGMT decided to save money and make the cake with less ice cream. This doesn't even match Baskin Robbins standards- standards they are likely required to in order to be a franchise. DO NOT GO TO THIS LOCATION, drive to ALAMEDA or go to FENTONS. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

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I ordered a birthday cake for my son's birthday. I got more cake than ice creamm. How can you consider it an ice cream cake. I called to complain but they said they will give me a $5 discount for next visit. The cake was not cheap so $5 didn't seem like it did it justice. also want to let you know the cake was suppose to come in a rectangular shape but they told me they didn't have it in rectangular so I have to get it in circular and they didn't have chocolate cake. So I settled for vanilla. Then they called me again and told me they have chocolate. Get your shit together man read more

Baskin Robbins - Ice cream cake with more cake than ice cream. Not happy ! - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

Baskin Robins made me rethink about buying shakes . The service at this location sucked the cashier did not care at all about my shake it was all runny. it was damb near chocolate milk i didn't even bother to ask for another since it seemed it would not get any better. read more

Baskin Robbins - Runny shake - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

They did a wonderful job making my godchild's birthday cake. The flavor was strawberry cheesecake with white cake and it was very good. All the kids loved it. There was none left over. The price was decent 60$ plus tax for a 1/4 sheet ice cream cake. You choose whatever flavor ice cream you want with a choice of chocolate or white cake. My cake was presented on time for pick up and made exactly to my expectations. They also provide a variety of premade ice cream cakes along with candles and toppers you can buy for decorations. Parking is behind the building with lots of space and other stores to visit. read more

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I don't frequent BR often but wanted to try the thanksgiving ice cream which is good by the way. Store wasn't busy. The server, Tymisha came out, spoke and said she'd be with me. Had a few good samples. She was able to answer my questions and multitask very well. I was impressed that she was able to handle a crisis with the management while still serving the customer. She was clear, concise and kind. Very considerate and communicative. Due to of her impressive service, I'll return. The store was clean and well organized. read more

Great staff and service, friendly and organized. Easy access from parking lot. Would definitely recommend.

Who doesn't like ice cream! The Oreo layered sundae is really enough for two ppl. It's really rich but oh so good. I usually get mine without the whipped cream, I mean it's already sweet enough so I can do without all the extra. The chocolate fudge is warm! Mmmmm yeah. I also like to get old fashion cones with one scoop when I just want a taste. Lines will be longer in the hotter months. read more

Baskin Robbins - Oreo layered sundae minus the marshmallows syrup &I whipped cream. - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

Service was great, they were super friendly and helped me with scoop/oz sizes. I was able to do two flavors for the single scoop. I got a dipped sugar cone and my only comment is that it was a bit stale probably because it isn't a popular item and the dipped/fancy (sprinkles + chocolate dipped) cones have been sitting out for a long time. Definitely was not worth the extra calories from the chocolate of a stale dipped cone. I got a huge chunk of Oreo in my Oreo cookies n' cream scoop and am super happy about that. read more

Baskin Robbins - Oreo Cookies n Cream & Chocolate Fudge on a chocolate dipped cone - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

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The customer service here is really great. I was craving the Icing on the Cake ice cream flavor. Unfortunately, they ran out. The manager (I believe) was so accommodating! She seemed to really care that I get the flavor I wanted. My bf asked if she could put icing on my ice cream and she said yes. She made it look so aesthetically pleasing too. She had such a friendly demeanor. I was having a really terrible day and that's all I wanted...yes - as an adult. Lol If you're reading this, thank you!! read more

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The ice cream was just okay and the service was super slow! I like the selection of ice cream they have but I don't think the price justifies it. I got the kid's scoop and that's almost $4 or so. The staff is usually pretty courteous but they're really inefficient and slow. I waited thirty minutes to get the cappuccino blast even though I was the third person in line. In addition, the staff don't seem to know what their ongoing promotions are. I went to get a cappuccino blast because it was $2.99 that day but the staff charged me $6 or $7 for it. They did rectify their mistake but it surprised me that they didn't know they had that promotion at all. One of the staffers wasn't trained and didn't know how to make the shakes or take people's orders. They only had one blender, which I thought was pretty ridiculous. read more

I give this place 0 stars. I purchased 2 banana royals and it had more bananas than the 2 scoops of ice cream. Not to mention that the employees acted like they couldn't give my two children their cups of ice cream that I purchased on top of the banana royals. I also ordered a smoothie that was so watered down that I refused to purchase. I highly don't recommend this location. Go to Alameda location. read more

Nice employee, open when my kid wanted ice cream (11 AM), plenty of flavors and generous with the samples. All kinds of fancy cones, toppings, and cakes! read more

Luv the smell in here...it's hypnotizing...friendly (Welcome to Baskin & Robbins we'll be right with you)This location has been good to me, great customer service here. Of course the flavors are sooo good. I really like the Ice Cream Cakes and my fav a banana split read more

When ordering a smoothy drink the owner only scoops have a spoon and letting her know you will pay extra for a full scoop she wont give it to you. Horrible service read more

Thank you Jessica for helping me pick out a cake so last minute, it's exactly what I wanted and when you approached me to lend me your assistance, you got me in and out so quickly and my best friend loved it! Thanks for writing around the cake and your friendly nature, did the cake was pretty good too! read more

Unfortunately, there is not a spot for a zero star. B&R has for years been the "go to" spot for ice-cream and shakes. On our recent visit we stopped in to get my wife's favorite, mint chocolate chip. They had it in stock, and at a cheaper price than our local Lucky's. We opened the first quart when we got home and discovered it was freezer burned and had a strange taste. No problem, we can return it in a few days on our next trip to Emeryville. We were mistaken. We brought the 2 containers in for an exchange. We explained the situation and her immediate reply was "do you have a receipt?" And "these are expired." I do not regularly keep receipts for purchases such as this. All I was looking for was a replacement or exchange. When we asked for the manager, she stated that she is the owner. She would do nothing. She sold us out of date, freezer burned product and would not stand behind it. She could have had a better attitude dealing with the whole situation. I have been an owner of an independent retail store for over 40 years. I do not prescribe to the old adage that the customer is always right, but in this case, I was. For the small cost of replacement, she could have saved a long-time customer, and received a much better review. My advice is, if you find yourself having a Jones for ice-cream, skip the B&R on 40th st in Emeryville. Go just a little further to Fenton's on Piedmont avenue. Better service and up to date product read more

This store is horrible. Poor customer service. They lost the email order for my Mom's 80th birthday and called a few hours after I left the store saying they found the order and could fill the order tomorrow.. umm yeah. I ordered the birthday cake for her birthday. So if you need to order a day after your Mom's 80th birthday cake, this place is great read more

Today I had a great experience at Baskin Robbins I met two young gentlemen Shiv and I did not get the other young man's name but they were very kind and professional. read more

Really friendly staff! I came cause I had the T-mobile deal but it wasn't working. The staff informed me that T-mobile sent out an email addressing it but I wasn't aware. I couldn't use my promo code but I wasn't mad since the staff was so nice! I just got a soft serve and 2 cookies. Pretty standard soft serve and cookies are more on the hard side. Which makes sense if you want to make an ice cream sandwich. read more

Baskin Robbins - 2 cookies for $1.79 - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

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My ice cream eating memories only stretch back 14 years, so if I find a dated picture stating otherwise, I've been going there since I was at least 10 years old! This is seriously my childhood spot, and to this day, I get the same thing! Two scoops: one gold medal ribbon and the other world class chocolate. If not, then I get those two same flavors in the Banana Royale. The staff changed over the years, but before that it was the same group. Everyone is still super friendly and very fast, so this place is going to stay as a staple in my adult life lol. read more

Seriously horrible customer service here. I haven't been to a Baskin Robins in years, but received a birthday offer in my inbox for a free scoop, so figured I'd give it a try. There were two ladies working when we came in, and they were completely unfriendly from the beginning. I expressed my excitement at trying my old favorite flavor (I loved BR as a kid), and she just sort of looked at me with an unhappy face. I mentioned I had an offer for a free scoop, so I wanted to just add one to it and make it two scoops, and she went off to get it. I showed her the coupon, and she said it was for a kids scoop (which it says nowhere) and was completely rude about having to charge me full price for both scoops, which means I couldn't even use my birthday offer! The store was dead when we came in (a line formed after) and the tables were filthy. Now I'm writing this with a bad taste in my mouth (from both the rainbow sherbet and the experience). read more

Baskin Robbins - Where does this say kids scoop? - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

Baskin Robbins makes a pretty mean rainbow sherbet: http://static.px.yelp.com/bphoto/d_dk-VvnR4J1l6I8ZIzYIg/l And, props to them for 31 cent night (coming up this month) as well as free birthday scoops, if you sign up for their mailing list! This Baskin Robbins, however, can be summed up by one girl's exclamation when she walked in: "Wow, everything in here is SO MUCH MORE EXPENSIVE!' It's true. A milkshake is $5. I didn't like my bf's mint chocolate chip milkshake. It was awkward tasting, like melted ice cream, although I guess that's what it is essentially...but it doesn't float my boat. Unlike a previous poster, I did not see any obese people. I saw something worse though. In the big parking lot, right in front of our eyes, was a woman standing with one leg bent up on the driver's side of her car. Door open. She stood there while talking to people in her car...and while PEEING ON THE PARKING LOT FLOOR. read more

Baskin Robbins - rainbow sherbet - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

I have always loved Baskin Robbins and coming to one makes me think back to my childhood. They do have unique flavors which also tickle my taste buds. But this one like many others are stingy on their hot fudge. Did you know you get smaller scoops for a sundae? I'm okay with that because I love the topping. So I better get some topping. I don't generally review nationwide chains because your experience varies so much from place to place but be sure they give you enough topping. Overall the service was friendly and the ice cream was good. But if I'm paying for toppings I should get them. read more

I went yesterday around 12:30 we ordered two turtle cappuccino blasts but I forgot what they were out of that they couldn't make it how it is but the girl asked if we were fine with just caramel and we agreed to it. I don't know how she made them but they were so good, the best I've had in a while. I'm sad I didn't catch her name but she's definitely my new favorite mixer. And on top of that she had really good customer service. 10/10 for me. read more

This place is good! I love their Wild N Reckleess flavor! They have plenty of seating. They also sell cakes here too. I don't know why but this place was pretty lonely when I visited. More people should come here. I know for me it's a little far and had to take a bus to get here. But the trip is worth it. I wish they had more Baskin Robbins in the East Bay. Baskin Robbins hits the spot and it makes me think of home since there is a ton of Baskin Robbins there. The icecream is not as great as Ici or other fancier places, but at least these ice cream shops are pretty common everywhere so you know what you are getting. read more

Baskin Robbins - Wild N Reckless! - Ice Cream & Frozen Yogurt Near Me - Emeryville, California

Great job keeping ever happy doing Covid and / 6 feet away. My granddaughter loves the blue bubble gum ice cream with the fish lol read more