I was shocked at how rude the employee at the counter was. On the counter there is a sign saying, "We'll be right back, don't yell!", so I waited, assuming that they would come to me. I could hear laughing in the back, but I wasn't sure if they were packing the orders so I patiently waited until someone came to the front, as the sign said.
The employee walked a little bit closer to the counter where I could see her, but she was on her phone, refusing to acknowledge me. I leaned in a bit closer and she looked up from her phone "hon, all you had to say was 'hi' in a belittling voice. I pointed to the sign and explained that I didn't know if I should call out at all. We had an incredibly uncomfortable interaction that can be boiled down to a whole lot of sass for no reason.
She went to the back and told her coworker, "I don't know why they gotta be so WEIRD," loud enough that I could hear.
She came back with the bag and put in on the counter and when I tried to take it she aggressively snatched it back saying "not yet". She then proceeded to scan it and patronizingly wished me a "nice day".
The next customer was greeted in a completely different tone.
The gelato was good, the service was not- it's a shame I have to associate the gelato with this interaction. read more