Kudos to the owner of this outlet. It feels like you are stepping back in time, when business owners wanted to offer great customer service. The night we visited there were FIVE (5) employees working. They were all friendly, polite, and service oriented. None of them were on their phones. We were helped by CJ. It was refreshing to see young adults who could hold a conversation. I would go out of my way to visit this outlet again. read more

Been coming here for years and have always received great customer service. The drive through is very convenient. Thank you! read more

Baskin-Robbins - Unicorn Creature Creation soo cute! - Ice Cream & Frozen Yogurt Near Me - Campbell, California

If it wasn't my moms birthday I would 100% gone to a different Baskin-Robbins but She lives close by and that's only reason why I came to this Baskin Robbins. The kid that was rude to me before is still working at this Baskin Robbins and is continuing to be a rude unprofessional employee. I'm gonna assume that it must be the owner son or relative of some sort to allow this kid to still work here. No hairnet and was in the freezer with his long loose hair over all the ice cream. read more

Baskin-Robbins - Run by socialists. - Ice Cream & Frozen Yogurt Near Me - Campbell, California

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They need to get retrained asap, one of them making my order and sneezed above product. Then the other one when packaging touched the whip cream with his apron and they never bother to remake it. Unsanitary all around read more

FIVE STARS... but it's ice cream... so ... I am biased. Let's face it, it's hard to be bad at Ice Cream. the people who work here are happy and friendly because... you know, Ice Cream. The other patrons are pretty happy too, because, um... Ice Cream. Honestly, I don't think I have ever had a bad experience in a Baskin Robbins. read more

Gotta love that they have a drive-thru! Baskin-Robbins isn't the best ice cream, but I love the convenience and the ease of pick up.

I ordered Baskin Robbins ice cream off of Doordash on Monday and I was happy to say it was delicious but the Brownie Sundae I ordered didn't come with whipped cream OR my cherry on top! I guess you had to pay extra for those items, which is a really big NO-NO in my book. Who makes you pay extra for whipped cream, and for GOD'S SAKE A CHERRY ON TOP???!!! I should go to corporate with this travesty of justice! Otherwise the ice cream is delicious, their Rocky Road isn't the best I ever had but it was good. Quite honestly I prefer Safeway ice cream to Baskin Robbins but i didn't want to go out on Monday, so I had it delivered. read more

Horrible Boba drink nothing like the picture and boba bursted like fish eggs sugar overload...cream was churning for some reason not cool. Rip off report read more

I don't know anyone who does't hear who wants to go to Baskin Robbins and doesn't scream ME! So when on vacation visiting family back home in Campbell area when My brother brought up grabbing some Baskin Robbins I felt like I kid again ready to race to the car. This location is particularity awesome because its a DRIVE THRU. But we got out and drooled over the many choice options to choose from before settling on a OLD TIME favorite. DAIQUIRI ICE. YUMMM so refreshing and delicious on a hot summer day best served on a sugar cone. read more

Baskin-Robbins - I needed this! - Ice Cream & Frozen Yogurt Near Me - Campbell, California

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Ice creams always good. I got my graduation cake from here and it was pretty good. It was an ice cream cake.

I can't believe they have a DRIVE-Thru there! I got the Maui Brownie Madness and it was YUMMY!!!! I could not believe it was Low fat Yogurt! We got quick service but as we were walking out the 4th grade class showed up and there was a line to the parking lot!! We were glad we were done ;)) I do think it's so odd they are next door to the Right Stuff Gym. Like that will get you to not go ;)) BR is still pretty good overall! read more

This is my favorite Baskin Robin location. There is a constant flow of people who come and go. There is indoor seating and they even have a drive through. This is the only ice cream place that I know of that you can order ice cream in your car. The flavors are the same everywhere, but the customer service here is great. They let you know about the sizes and they give plenty of sprinkles on your scoops. There are many different types of cones too. They have your regular cake, sugar, and waffle cones, but they also have red velvet waffle and sugar cones! To make them even better, they are also dipped in chocolate and sprinkles or nuts. read more

Baskin-Robbins - Pistachio almond and chocolate chip kids scoops for $1.50 - Ice Cream & Frozen Yogurt Near Me - Campbell, California

Jamocha almond fudge? Yes please. This BR is located next to a workout gym. You can run the treadmill and stare at this while you work out and get sweat working the BR ice cream off your hips. Don't want anyone to see you? Use the drive-thru, the staff here are super nice and would never tell. read more

Baskin-Robbins - SCHOOLS OUT FOR SUMMER!! Buying gift cards for nice teachers for summer. Thanks Thomas!! - Ice Cream & Frozen Yogurt Near Me - Campbell, California

I never eat ice cream, but I tried to fix my bad sushi dinner with ice cream. Why? It was cold, and it reminded me of London. One time in London, I got ice cream after sushi and it was SO GOOD. But everyone goes to places like this when they were a kid. I remember walking from my house to this store with my best friend when we were 11 or 12 and finally allowed to roam around by ourselves. We scraped all our change together and got a scoop of Cherries Jubilee, and sat on sticky chairs to escape the sticky summer heat outside. This time I couldn't decide between Cherries Jubilee and Mint Chocolate Chip, so I got two kids scoops of each on one of those chocolate-dipped kid's cones with jimmies. Sprinkles ? Jimmies is just so funny. The ice cream was fine, but that freaking cone was AWFUL. It tasted like Styrofoam. And the whole time I was sitting there eating my ice cream, I was staring at the sign for those cakes with the photos on them. They call them Freeze Frame cakes here, and the longer I stared at it, the louder J. Geils Band assaulted my brain. WHY on EARTH do I watch Vh1?? The kid who helped us was super sweet though. Way to go, Christian ! Scoop it, baby ! read more

Baskin-Robbins - Mint Chocolate Chip and Cherries Jubilee - Ice Cream & Frozen Yogurt Near Me - Campbell, California

This location is 5x million better than its neighbor down the street in El Paseo De Saratoga. The service is quick even in the drive-thru. The workers seem happy and happy to see you. The ice cream is the same as any Baskin-Robbins, pretty good, not WOW but good. They have many toppings, pre packed quarts and clown cones available, -1 Star because when me & a stoned friend drove through we asked for a cone and that's what we got, A cone. No ice cream, just a cone. Too scared to confront the staff while red-eyed & danky, we drove off and got some ice cream at Nob hill next door lol. read more

OMG DRIVE THRU?!?! Are u freaking serious?!?!? Grab your munchie fiendin' friends in whatever they got on, pile 'em in your car, and get your good ol' 31 flavors ice cream fix! Double of pistacho nut and cookies'n'cream please! Service is fast, you don't have to get out of the comforts of your house-music-blaring car, and nobody can see you in your rockin' PJs and bunny slippers. Nice! Genius, I tell you! Genius! Go get some! read more

Stopped here for a late-night treat earlier this week. The coffee flavors are probably my favorites: there's a java one and the standard coffee flavor, and both are good but distinctly different. Chocolate peanut butter is also a favorite flavor and it mixes well with either of the coffees. Favorite thing here is the liberal use of sprinkles. No stinginess here! Also, gotta love the trademark pink spoons. Simple, distinctive, and so cute. Service, pricing, and cleanliness on par with other locations- nothing out of the ordinary either way. Love how this location is conveniently located by the theater- bet they get a lot of their business that way. read more

A drive thru ice cream shop! Say what?!? First off Baskin Robbins ice cream is one of my favorites since childhood, especially the mint chip and jamoca almond fudge. I also love their mocha blasts. I'm so glad they finally have a mini option for their shakes too. This location had very friendly staff and efficient service. Great job y'all! read more

I don't usually care to review chain places, but this baskin robbins had memorable customer service. I ordered a cake for my bf's bday early in the morning and the lady who took my order was really patient and answered all my questions. Later I realized that I may have overestimated the people coming, and they were super nice about me switching to a smaller cake and the guy who worked there ran around showing me other "better" cakes. It was service with a smile- very cool and sweet ;) read more

Baskin-Robbins - mint chocolate chip icecream cake - Ice Cream & Frozen Yogurt Near Me - Campbell, California

Great experience with ordering a birthday cake! Appreciate the coustomer service and the cake was awesome! Everyone should order their special occasions cake here. Thank you Baskin- Robins Campbell read more

The new flavors are so delicious like cherry jubilee and pistachio hit with almonds are my favorite. The ice cream is not too sweet like other ice cream parlors. read more

This is our friend time here. A very nice lady, McKinley, helped us to find our favorite taste of ice cream and she was very accurate in explaining everything. Highly recommend here specially when McKinley is here to help you to find what you love :))) read more

Baskin Robbins (or 31 flavors as my mother calls it)is hands down STILL the BEST PLACE for ice cream! This location is AMAZING since it's the only one I've ever come across that has a drive thru. It's usually a bunch of kids working there but the service is always fast and friendly. The store is clean and they always seem to have everything I want in stock. Currently open for take out n drive thru but there's a bunch of signs posted saying no drive thru orders are taken after 9pm. Only four stars because it's crazy that a three scoop sundae is $6.99. Yes, I know that I don't need three scoops but I don't get ice cream out often so why not ‍ read more

If you expect to use the Los Altos HS Eagle Card at this store be careful how you order because the the guy serving (Jim) is very petty and pedantic. The card says that if you buy one scoop then you get one scoop free - a good deal - so I thought I'd take the team I'd been coaching for a celebratory ice-cream. I told the team about the offer so that they could have two scoops for the price on one. However, when I met Jim at the counter he said that two scoops in one container meant a double and did not qualify for the offer, so you had to pay for a double. To qualify for the offer you had to take two single scoops in separate containers and then you only have to pay for one scoop. I've rarely heard of a more ridiculous policy and totally ungreen as you need double the cartons. The ice-cream was good though and the team loved their treat. read more

Yummy. Yummy. Yummy. Layered sundaes are awesome. Good service and enployees.employees. chocolate xhipmis the best.

This is a well run branch of the famous ice cream chain. I love this particular store. It's very clean and most importantly I find that the people that work there are always polite, professional and HELPFUL! This isn't the closest Baskin Robbins to my house, but when I need to place an order for a birthday cake, this is my go to spot. They're very helpful, cheerful and accommodating when placing orders. I slipped up and tried to call another BR for a cake order today because I didn't want to drive to this one. Mistake. The other shop was making my order complicated and wanted me to drive in. As always, when I called this shop they handled everything right over the phone and said no problem and that they could do things quickly! One other thing that makes this BR awesome is that they have a DRIVE THRU! I have never seen that at a BR before, but how cool is that? read more

We just went to get ice cream as a reward for my kid. We ordered single scoop(pink peppermint) and the lady (not blonde hair) gave us tiny scoop (like a golf ball size). When we almost finished it and saw other customers coming in, we found that the other lady or guy is way more generous to give regular size of scoop (tennis ball size). Well, i think they need to be trained in quality and be consistent so that the customer will not feel left out and doesn't make a day for the kid. My kid asked me why She was given smaller? It was a awful experience. read more

Bad customer service. We waited in line for 45 minutes to get the window shut in our face. They did not say anything and stuck a sign in the window saying they will be back tomorrow. You need to cut off the line at a certain time instead of put up a small sign before you order. Literally our car and 2 in the back we're not served after waiting patiently for 45 minutes. The workers didn't even have the decency to let us know that they were not gonna take our order. Don't come here after 8:15, you will not get served! You're better off going to DQ down the street. read more

Baskin-Robbins - I was at this sign at 8:45. 3 cars in front, 2 in the back. - Ice Cream & Frozen Yogurt Near Me - Campbell, California

Damn you BR....with your convenient DRIVE-THRU for ice cream! I don't even have to haul my FAT ASS out of the car to get my 120 calories a scoop. read more

Apparently, this Baskin-Robbins does not honor national deals or mothers. Came here to celebrate Mother's Day and employees said they did not know anything about the advertised Mother's Day "fancy cone sampling" deal and would not honor even after I showed them the ABC7 News website. What is the point of being a franchise if you're not going to follow corporate promotions? Will not be returning to this particular store EVER! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Campbell, California

A very nice outpost of this chain. Good and friendly service, clean facilities, and a very good choice of ice cream cakes and pints. I love the unicorn cakes! read more

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So it just occurred to me how behind I am on yelping....12 reviews behind to be exact. To help expedite the process I'll get straight to the point A freaking drive through Baskin-Robbins! Never would have imagined that so had to try. Ok, it didn't make it taste better but it certainly had a great nostalgic appeal to it. Coffee Chocolate Blast is super rich, creamy and chocolately! Overall Thoughts Just when I thought I seen every drive thru, what a treat it was to see something new! read more

5 STARS for being the ONLY Baskin Robins in the Northern CA! Next closest drive thru is in the Central Valley - this is straight from the mouth from the gentleman at the drive thru window. I was passing BR up until I saw that it said DRIVE THRU. It's a nice day for some ice cream. Drive thru's are a must when you have a crying toddler in a car seat. MMMMM.................... Pralines and Cream! My fav. read more

Yeah yeah yeah, hate on the drive through all you want... but yo, I can load up on calories and not even feel guilty by walking in to order? Hell to the yes! The employees seem to change daily, but that doesn't bother me all too much. Everyone is pretty darned nice. Yep, way too expensive of an ongoing basis treat, I don't think I'll ever buy a cake there... but last summer they had $1 scoop night. I want to say it was Tuesdays. Totally a bargain! (BTW, I think it's just as evil that this place is next to my gym and the Weight Watchers right around the corner has a donut shop next door. A conspiracy, I tell you!) read more

Got a regular scoop they always give smaller than kids scoops size but you get charge for single scoops. Service is not good.

The service is friendly. The seatings are cleaned. They are super nice employees because my bf got a milkshake from there and immediately dropped it by accident once we got outside, I was going to get him another one but they made him another for free! Super understanding and amazing services. Their waffle cones are also delicious too! Would recommend. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Campbell, California

Would give 0 stars, waited in the drive thru line since 8:30pm. Hours online say open until10pm. When you get up to the menu it says no orders after 9pm. I finally reached the part to order at 9:03. Waited to at least hear the employee acknowledge that a customer was there. Nothing. Drove up to the window and a girl was just standing there. Made no eye contact or anything. Ridiculous how people have to wait in line for over thirty minutes to not be served. ABSOLUTELY RIDICULOUS. Update your hours online if that is the case and have an employee come out to let people know which car will be the last because it's not fair when people arrive before closing and not able to get anything. read more

I ordered a Moana ice cream cake for my daughters 8th birthday party. Initially when we inquired, the young girl was very kind & helpful in showing us the pictures & options available. Ordering the cake was simple and, of course, we chose Oreo ice cream & chocolate cake !! The owner was very helpful in making sure we could have the cake at the time of the party and it was delicious. (We picked it up just before serving bc we were at Westgate Cabana Club and it was pretty frozen so would recommend allowing a good 20 minutes for it to soften before cutting. ) The kids loved it !! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Campbell, California

I have yet to try out, but this place has a drive-through. That's pretty cool! That means you can just come here in your PJ's and not worrying about other customers! I usually go inside the store and order my ice cream. Yeah, it's pretty boring, I know. But that's because I don't crave ice cream right before I go to bed. One time I ordered kid size scoop as I was watching my calories, but they didn't make any fuss about it. The store is clean and I really like coming here. read more

This is awesome on the few days when it is so hot that you are just in your car to take advantage of the AC! Not a healthy practice for the planet, but less emissions than cooling an entire house most days of the year, right? Anyway, global irresponsibility aside, the kids love getting smoothies here & when I was pregnant & just HAD to get a mint chip ice cream or banana split, this was KEY! Even better if the baby fell asleep in the car seat & you didn't have to balance mommy-guilt about giving your kid bad-for-you stuff with your desire- nay- NEED for ice cream PLUS you could let the darling sleep just a bit longer to the sweet vibrations of a running motor! Why ON EARTH 4 STARS?!?!? It's the same ice cream, but the drive-thru that accepts credit cards bring the mommy-convenience factor to the top of the list! And let's face it-- free scoop night, $1 Tuesdays and creamy goodness? It can't be all bad! Now if only they would open a drive-thru Jamba Juice! (I saw one RIGHT NEXT DOOR to a drive-thru Starbucks-- made me want to just punch a hole in their wall so they could see the opportunity before them! read more