Definitely will go to HatClub again!…read more Called prior to my trip there since I wanted to make sure they had what I needed. Chris answered and was very friendly! He definitely knew what I was looking for and was able to help answer my questions. When I stopped by to buy the hat I needed they were very friendly. Not to mention I walked in there probably 2-5 minutes before they closed and they still were very good about it.

The coolest hat place ever! Love the service and the selection of hats! I really dig my Dodgers…read moreNavy Blue Hat

Matt is the one that helped us this afternoon and I would just like to personally apologize for the…read moreheadache he had to endure. I needed 27 hats embroidered for my company and to get them I visited the Tempe location but they didn't have enough stock to complete my order. I bought what they had then came to this location after being told I could find the rest and get them all embroidered here. Turns out that this was entirely wrong as you can't purchase hats from a different store location and take them to a different store to have them worked on. On top of that, my company has done business with Lids before and has gotten a different rate because of the high volume of the purchase. The store in Tempe sold me the hats at the wrong rate (she sold them to me buy one get half off). So on top of having to call almost every store in the valley trying to find the hats necessary for my large order (because what store this size would just have 20 of the same hat just lying around?), getting the run around from the DM, taking care of other customers in the store that came in behind us, and knowing his only coworker stayed over an hour beyond his shift's end, poor Matt was finally able to resell me the original hats so they were at the correct price (I'd have had to buy the hats at their full prices plus $11 extra for the embroidering work if he didn't). He was trying so hard and was splitting himself in so many different directions it was absolutely painful to watch. Almost everyone he talked with on the phone was speaking in circles (I could tell because I was standing right next to him when he was on the phone), the DM refused to believe him about not having the correct stock and made poor Matt call around to practically each and every store in the valley just to scrounge of the correct amount I needed; he could have just fixed it so I could order in the correct amount since I'm not on a time limit, and then was no help when Matt was trying to find the correct rate at which to charge me. On top of that, when Matt was finally able to find all the hats I needed, he now had to figure out how to get said hats to the store, making an even bigger mess for him, all because the DM refused to believe the words of his own employee. Matt was an absolute wonderful worker and he finally was able to find out what the correct price was and the logo I needed after almost an hour struggling over the phone trying to get people to tell help him. On top of everything else he ended up being the only one working in the store...on a weekend afternoon. Yes it's Sunday, but the time of Sunday being a day of rest is gone. The store was packed non-stop. This is not a good work environment. I don't care how small a store is: there should be at least two people working at all times to avoid the problem of one worker getting tied up taking care of a situation and not being able to look after other customers. To sum up: Matt was amazing and patient, the other coworker (who's name I never got) was wonderful for staying as long as he could to give Matt a bit of a break, Lids needs to really teach its staff how to handle conversations over the phone, and the DM needs to learn that employees wouldn't just call you to lie to you about a problem so writing them off and demanding they check again wastes their time and the company's money. Thank you again to Matt and his coworker for going above and beyond to correct mistakes and deal with difficult upper management, those five stars are for you!

This Lids store gets a perfect +++review from me! I was treated like royalty with a custom Crown…read more Kings fitted hat with custom logos Sam helped me pick and size out. The gentleman Kevin who worked the embroidery machine was on point as well! The hat came out perfectly and exceeded my expectations thanks to Sam and Kevin that both deserve promotions. Great employees here, thanks again I'll be back for sure.

Out and about today and decided to stop by Tanger Outlets to look for some clothes and shoes. When…read morewe walked in Tilly's today we were not only greeted right away, but asked if we needed anything in particular. When we told them what we needed we were also told about some sales going on for that item. The employee helping us, was efficient, friendly and engaging. He went or get an item in the back for us and held it up front while we finished shopping. The store was clean and organized. Prices were pretty decent with the sales.

Quintessential shop for teenage clothing, backpacks, shoes and accessories. Mostly skate and surf…read morestyles and brands. Store was clean. Items were well stocked. Lots of employees to help. Several racks of clearance clothing for men and women at the back of the store. Sign up for their emails for heads up on special sales.

If you're a Cardinals Fan, there's no better place than here to snag your team apparel…read more Whether you want a hat or jersey, they've got it. This place is organized and clean. Staff are super friendly too.

Great selection of AZ Cards team gear! My son desperately wanted a pricey $75 kids Larry Fitz…read moreJersey and very happy to find out that they were having a 25% off sale on Nike branded apparel - that helped a lot. Glad the store was open during the off-season.

Chelsea Made did our custom kitchen tea towel orders for Mother's Day last year for our church! So…read morehappy with the end result. She is the best

So grateful to have found Chelsea Made. Communication was great and they were very accommodating…read morewith a quick turnaround.

I never leave reviews, but had to for this store. I called to check stock and they were extremely…read moreshort and rude...

My experience at this store was extremely disappointing today…read more My son had received a fitted hat as a gift from a friend for his bday. The tags were on, and it was in the Just for Sports bag. Unfortunately, the hat didn't fit. So we went in and asked if we could do an even exchange for a larger size. The first employee told us it wasn't a problem and helped my son locate the correct size. All good. We took the new hat over to the cashier (a different employee) and we were informed that exchanges were not allowed without an original receipt or the original credit card used. Clearly, I don't know how they paid for the hat. Regardless: Store shopping bag All original Tags Zero help. Lesson here: do NOT buy gifts at this store. Something as simple as even exchange is impossible unless the original purchaser is present with a receipt or credit card used. So now my son has a $41.99 hat (plus tax!) that will sit on his shelf but will never be worn. Pathetic, poor business practices in my opinion.

I've used this company for many years doing all of my companies apparel. They do a great job with…read morebeing prompt and providing exactly what we asked for.

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