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    Barrier One Pest and Weed Control

    5.0 (1 review)

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    12 years ago

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    Pointe Pest Control

    Pointe Pest Control

    (8 reviews)

    I don't typically post negative reviews, but I believe it's important to share my experience so…read moreother homeowners have a clear understanding of what they may encounter. I hired Pointe Pest Control to resolve a rodent issue at my home in Richland. During the appointment, the technician attempted to move my refrigerator and unintentionally left a deep gouge in my recently remodeled flooring. He acknowledged the damage immediately, apologized, and documented the issue with multiple photos for his management team. At that point, I appreciated the transparency and fully expected a standard insurance or remediation process to follow. Unfortunately, the situation became increasingly disappointing from that moment on. The service manager initially assured me that the company would refund my service and cover the cost of repairing the floor once I obtained professional estimates. I brought in three licensed flooring companies, all of whom independently confirmed that the damage cannot be spot-repaired or corrected with individual board replacement. Due to discontinued materials and where the scratch is located, a full floor replacement is the only way to restore the room to its original condition. After I provided these estimates, Pointe Pest abruptly shifted its position. I was told they would only consider repairs if the cost fell under their deductible -- a condition never disclosed previously. They also claimed they no longer had access to the photos their own technician submitted. Shortly afterward, they contacted one of the flooring professionals directly, questioning her recommendation and implying that the full replacement was motivated by sales rather than legitimate professional judgment. That same flooring expert reached out to me multiple times, explaining that Pointe Pest wanted her to apply a topical product that she explicitly stated would not resolve the damage. Despite her warnings, Pointe Pest seemed to aggressively recommend applying the product. As expected, it provided no repair; it simply made the damage darker and more visible. Even the individual applying it acknowledged that it was not a real solution. At this stage, I have received inconsistent explanations, shifting commitments, and no substantive path toward resolution. My request has been the same from the beginning: for Pointe Pest to take responsibility for the damage caused during their visit and repair it properly. I'm sharing this review not out of frustration, but so future customers have a realistic sense of the company's follow-through when property damage occurs. I sincerely hope they choose to resolve this matter appropriately, but until then, I would advise others to proceed with caution.

    I am very pleased with Point Pest Control. I left at one point and tried another company, but they…read morewere nowhere near as good as Point. I returned and vow to never leave again. I have had no problems with them, pests are under control and the young men who perform the application are very pleasant and polite. They even blow my sidewalks afterwards!

    Pointe Pest Control

    Pointe Pest Control

    (19 reviews)

    Gary Isenberger came to our house today after I called Friday requesting an estimate for a…read morecarpenter ant problem. He looked at our ants and said they are not carpenter ants! Then he gave us thorough advice about how we could take care of the problem ourselves. He said his company could certainly treat it for us but since we are diy people there was no reason for us to pay him. There was no charge for his visit. We appreciate his honesty and his shared wisdom. We will certainly call Pointe Pest Control if we are ever in need of an exterminator in the future.

    *RESIDENTIAL CUSTOMER BEWARE* I contacted Pointe Pest after…read morepurchasing a new home in the area. I was asked to sign a contract over the phone for a 225.00 initial service plus 48.00 monthly service charge which was significantly higher than what I paid in Spokane for a similar service. I was told that the initial service included a 30 day follow up to assess the treatment plan for rodents. That service never happened. I tried calling their customer service line multiple times and was never able to reach anything other than voicemail. My bait boxes are full and starting to smell so I checked my account and discovered that not only was my 30 day follow up missed, my "quarterly" visit was scheduled for four months after my initial service. Not only is customer service unreachable (during regular business hours) but despite being subject to one sided contract terms, I am not receiving the service promised or contracted for.

    Barrier One Pest and Weed Control - pest_control - Updated May 2026

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